I Don't See Any Characters; My Leap Won't Light Up; My Leap Won't Pair - Acer Liquid Leap Faq

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If you are having trouble waking your Leap up, try removing it from the cradle and then
replacing it.
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If it has been fully charged or still has power, you can tap and hold the screen of your
Leap. Then it will be waked up.
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If your Leap is awake (screen is lit up) but you don't see a code, try swiping the screen. If
you see icons and/or activity stats but not a code, you will need to factory reset your
Leap.
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To factory reset your Leap swipe to the "apps" screen. Tap to enter the Leap
Manager carousel. Tap on the settings icon (looks like a gear). Swipe until you
see 'factory reset,' tap on that and again on 'confirm.'
Enter the code that you see and press done. The Leap Manager will try to connect with your
Leap. If you are having trouble completing the sync process, you can try tapping or swiping the
screen to keep your Leap awake.
Fresh out of the box? That's a bummer. Sometimes our Leap gets so excited, sitting on the
shelf, waiting to be bought, it runs out of juice. It will need a long rest in the charging cradle
before it can perk up again. In most cases, you would see it light up again after you put the
Leap into the cradle and plug in the USB to charge for a while (less than 10 mins).
Plugged in but still no lights? Don't give up yet! Give it a little poke in the cradle reset button
with a paperclip (be sure that your Leap is plugged into a power source during this). Don't use
a thumbtack though! Our devices don't respond well to sharp objects.
You might have a bum USB cord – you can check this by plugging the cord into any other
devices you have lying around that use micro USB (think e-readers or certain phones).
Still nothing? Ok, you tried. Now it's our turn to give CPR. Please take your Leap and warranty
card to the store or service center

I DON'T SEE ANY CHARACTERS

MY LEAP WON'T LIGHT UP

MY LEAP WON'T PAIR