Station Message Detail Recording (Smdr); Smdr Record Types - Toshiba Strara CTX Series Installation And Maintenance Manual

Station Message Detail Recording (SMDR)

For each incoming, outgoing, tandem or conference call, the Strata CTX can generate a record that
includes details of the call, including the originating station or trunk, the start time of the call, its
duration, authorisation codes, etc. If a station user dials "999," the Strata CTX also generates a record
at the beginning of the call as part of its internal notification that an emergency call is in progress.
The BSIS optional PCB attaches to the ACTU of the CTX100 or the BECU of the CTX670 to provide
four RS-232 interface jacks (one for SMDR and one for SMDI). See
page 8-6 for connection information.

SMDR Record Types

Distinct records are generated for different types of calls. The table below lists the record types. The
type of each record is identified by a letter entry in the column of the record.
Table 8-1 Call Record Types
Record Type
B (aBandoned)
N (Normal)
S (Start)
X (transfer)
E (End)
I (Initial)
T (Time)
A (Authorisation)
C (Charge Account)
M (Charge Conference)
The use of multiple records allows the CTX to account for multi-stage calls such as transfers and
conferences. A simple outgoing or incoming call would generate a Normal record. A transferred call
would generate a Start record for the first segment of the call and an End record for the second segment
of the call. The appropriate times would be stored in each. A detailed description of SMDR is provided
in a separate manual.
Several fields in the record may displayed or masked based on system programming. They include
DISA security codes, authorisation codes, DDI and Caller ID.
The Strata CTX can buffer up to 1000 SMDR records in response to a loss of DTR signal from an
attached call accounting device or external buffer. When the buffer overflows, subsequent call records
will be lost until the buffer is cleared. The CTX buffer will be cleared by a system restart or loss of
system power.
Strata CTX I&M September 2002
When a call is abandoned
Simple outgoing or incoming call
Start of complex outgoing or incoming call
When a call is transferred
This record is associated with a specific S or X records, and indicates
termination of a call
When system is initialised
When the system time or date is changed
When the input Account Code is verified and the result is successful, the
Account Code is defined as the Authorisation Code.
When an Account Code is entered
When an Account Code is entered during a conference call
Peripheral Installation
Figures 8-6 and 8-7, starting on
Notes
8-29