Dell G5 5590 Service Manual
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Dell G5 5590 Service Manual

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Dell G5 5590
Service Manual
Regulatory Model: P82F
Regulatory Type: P82F001

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Summary of Contents for Dell G5 5590

  • Page 1 Dell G5 5590 Service Manual Regulatory Model: P82F Regulatory Type: P82F001...
  • Page 2 GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9 Status Released © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 01 Rev. A00...

  • Page 3: Table Of Contents

    Contents 1 Before working inside your computer......................8 Before you begin ................................8 2 After working inside your computer....................... 9 3 Safety instructions............................10 Electrostatic discharge—ESD protection........................10 ESD field service kit ................................. 11 Components of an ESD field service kit........................11 ESD protection summary ............................12 Transporting sensitive components..........................12 Lifting equipment ...............................12...
  • Page 4 Procedure (Applicable only on computers shipped with 4-cell battery)..............33 13 Replacing the hard drive..........................36 Procedure (Applicable only on computers shipped with 4-cell battery)..............36 Post-requisites..................................38 14 Removing the coin-cell battery........................39 Prerequisites..................................39 Procedure..................................39 15 Replacing the coin-cell battery........................41 Procedure..................................
  • Page 5 Prerequisites..................................64 Procedure..................................64 25 Replacing the graphics-card fan........................ 66 Procedure..................................66 Post-requisites..................................67 26 Removing the processor fan........................68 Prerequisites..................................68 Procedure..................................68 27 Replacing the processor fan........................70 Procedure..................................70 Post-requisites.................................. 71 28 Removing the heat sink..........................72 Prerequisites..................................72 Procedure..................................72 29 Replacing the heat sink..........................74 Procedure..................................
  • Page 6 Prerequisites..................................92 Procedure..................................92 37 Replacing the system board........................95 Procedure ..................................95 Post-requisites..................................97 Entering the Service Tag in the BIOS setup program....................98 38 Removing the power button with fingerprint reader.................. 99 Prerequisites..................................99 Procedure..................................99 39 Replacing the power button with fingerprint reader.................. 101 Procedure..................................101 Post-requisites................................
  • Page 7 Running the ePSA diagnostics..........................120 System diagnostic lights..............................121 Flashing BIOS (USB key)...............................122 Flashing the BIOS................................122 Enabling Intel Optane memory............................122 Disabling Intel Optane memory............................. 123 WiFi power cycle................................123 Flea power release................................123 47 Getting help and contacting Dell.......................125 Self-help resources.................................125 Contacting Dell................................125 Contents...

  • Page 8: Before Working Inside Your Computer

    Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8 Status Released Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94 Status Released Before you begin Save and close all open files and exit all open applications. Shut down your computer.

  • Page 9: After Working Inside Your Computer

    Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185 Status Released After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer. Replace any media cards, discs, or any other parts that you removed before working on your computer.

  • Page 10: Safety Instructions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 11: Esd Field Service Kit

    tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc. The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: •...

  • Page 12: Esd Protection Summary

    Status Released Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds.

  • Page 13: Recommended Tools

    Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF Status Released Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver #0 • Phillips screwdriver #1 • Flat-head screwdriver • Plastic scribe Recommended tools...

  • Page 14: Screw List

    Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A Status Released Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.
  • Page 15 Component Secured to Screw type Quantity Screw image Power-adapter port Palm-rest assembly M2x4 Power button with Palm-rest assembly M2x2.5 fingerprint reader Solid-state drive Palm-rest assembly M2x4 Solid-state drive shield Palm-rest assembly M2x4 System board Palm-rest assembly M2x2.5 Touchpad Palm-rest assembly M1.6x2 Touchpad bracket Palm-rest assembly...

  • Page 16: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-201A582F-4C93-4AEB-87A8-BBDF38BCD09D Status Released Procedure Loosen the two captive screws on the base cover.
  • Page 17 Pry the base cover from the rear side using a plastic scribe. Pry the base cover from the tabs on the palm-rest assembly and lift the base cover off the palm-rest assembly. Removing the base cover...
  • Page 18 NOTE: The following steps are applicable only if you want to further remove any other component from your computer. Using the pull tab, disconnect the battery cable from the system board. Removing the base cover...
  • Page 19 Press and hold the power button for 5 seconds to ground the computer and drain the flea power. Removing the base cover...

  • Page 20: Replacing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-97417D7A-F39D-4587-BB87-7AD310609E81 Status Released Procedure Connect the battery cable to the system board.
  • Page 21 Replace the seven screws (M2x7) that secure the base cover to the palm-rest assembly. Tighten the two captive screws that secure the base cover to the palm-rest assembly. Replacing the base cover...
  • Page 22 Replacing the base cover...

  • Page 23: Removing The Battery

    In such an instance, the entire system should be replaced. Contact https://www.dell.com/support assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites Remove the base cover.

  • Page 24: Procedure For Removing The Battery For Computers Shipped Without Hard Drive

    Identifier GUID-BDA8C411-B93C-49C1-83D3-F84F4807E3F8 Status Released Procedure for removing the battery for computers shipped without hard drive Using the pull tab, disconnect the battery cable from the system board, if applicable. Remove the six screws (M2x4) that secure the battery to the palm-rest assembly. Lift the battery, along with its cable, off the palm-rest assembly.
  • Page 25 Removing the battery...

  • Page 26: Replacing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-38435773-7AD9-4552-AC2F-65FDCB8C7733 Status Released Procedure for replacing the battery for computers shipped without hard drive Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 27: Procedure For Replacing The Battery For Computers Shipped With Hard Drive

    Identifier TASK_BB6BDE8E20DB404D81FCD6183454BFED Status Procedure for replacing the battery for computers shipped with hard drive Align the screw holes on the battery with the screw holes on the palm-rest assembly. Replace the four screws (M2x4) that secure the battery to the palm-rest assembly. Connect the battery cable to the system board.

  • Page 28: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the battery...

  • Page 29: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 30 Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops Remove the memory module from the memory-module slot. Removing the memory modules...

  • Page 31: Replacing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-6F01E5F4-5EDC-4ACD-AA65-7E950854775F Status Released Procedure Lift the flap from the memory module slot.

  • Page 32: Post-Requisites

    NOTE: If you do not hear the click, remove the memory module and reinstall it. Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the memory modules...

  • Page 33: Removing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 34 Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard drive off the hard-drive bracket. Removing the hard drive...
  • Page 35 Removing the hard drive...

  • Page 36: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
  • Page 37 Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly. Replace the three screws (M2x4) that secure the hard-drive assembly to the palm-rest assembly. Slide the hard-drive cable into the connector on the system board and close the latch to secure the hard-drive cable. Replacing the hard drive...

  • Page 38: Post-Requisites

    Identifier GUID-C2EF5151-AC0A-4CE8-A9D6-50BEB2E5862C Status Released Post-requisites Replace the battery. Replace the base cover. Replacing the hard drive...

  • Page 39: Removing The Coin-Cell Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 40 Removing the coin-cell battery...

  • Page 41: Replacing The Coin-Cell Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-A536DE81-ADC3-4A15-8FFF-01EDD2F790F4 Status Released Procedure Adhere the coin-cell battery to the palm-rest assembly.

  • Page 42: Post-Requisites

    Identifier GUID-6EECE955-E287-4B0F-A33C-986C607022B8 Status Released Post-requisites Replace the base cover. Replace the solid-state drive/Intel Optane. Replacing the coin-cell battery...

  • Page 43: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-EE347C11-7D84-4316-9704-CCB5EC75A7AB Status Released Prerequisites...
  • Page 44 Removing the speakers...

  • Page 45: Replacing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-2EDC3537-91DB-471B-88C1-E340F1F4169E Status Released Procedure...

  • Page 46: Post-Requisites

    Identifier GUID-90AC810E-8499-45B3-836C-CC771A88897B Status Released Post-requisites Replace the base cover. Replacing the speakers...

  • Page 47: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-37921292-743B-4ABF-A66A-D7C2C75AAA32 Status Released Prerequisites...
  • Page 48 Removing the touchpad...

  • Page 49: Replacing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-700C711D-0FFC-4104-8D22-DD5341B12396 Status Released Procedure...

  • Page 50: Post-Requisites

    Identifier GUID-56AA2BC3-6EFC-43DA-A65A-1B08AC611390 Status Released Post-requisites Replace the battery. Replace the base cover. Replacing the touchpad...

  • Page 51: Removing The Solid-State Drive/Intel Optane Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 52 Remove the screw (M2x4) that secures the solid-state drive/Intel Optane to the palm-rest assembly. Slide and remove the solid-stare drive/Intel Optane from the solid-state drive slot. Removing the solid-state drive/Intel Optane memory module...
  • Page 53 Removing the solid-state drive/Intel Optane memory module...

  • Page 54: Replacing The Solid-State Drive/Intel Optane Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
  • Page 55 Align the notch on the solid-state drive/Intel Optane memory module with the tab on the solid-state drive slot. Slide the solid-state drive/Intel Optane memory module firmly into the solid-state drive slot at an angle. Press the other end of the solid-state drive/Intel Optane memory module and replace the screw (M2x3) that secures the solid-state drive to the palm rest.

  • Page 56: Procedure

    Identifier GUID-5C97F9B2-E3D6-4761-9961-6806233B267E Status Released Procedure Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot. Slide the solid-state drive/Intel Optane firmly into the solid-state drive slot at an angle. NOTE: Ensure that the solid-state drive is firmly seated. Gently press the solid-state drive down and replace the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm-rest assembly.
  • Page 57 Align the screw holes on the solid-state drive/Intel Optane shield with the screw holes on the palm-rest assembly. Replace the two screws (M2x4) that secure that solid-state drive shield/Intel Optane shield to the palm-rest assembly. Replacing the solid-state drive/Intel Optane memory module...

  • Page 58: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the solid-state drive/Intel Optane memory module...

  • Page 59: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 60 Remove the screw (M2x4) that secures the wireless-card bracket to the system board. Lift the wireless-card bracket from the wireless card. Disconnect the antenna cables from the wireless card. Slide and remove the wireless card from the wireless-card slot. Removing the wireless card...
  • Page 61 Removing the wireless card...

  • Page 62: Replacing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-C4C41729-0684-4135-B96C-4E6F4BD1D39D Status Released Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 63: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the wireless card...

  • Page 64: Removing The Graphics-Card Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 65 Removing the graphics-card fan...

  • Page 66: Replacing The Graphics-Card Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-B388376E-5C8B-48CA-B2C3-D82146DAED50 Status Released Procedure Slide the fan into the slots at an angle, on the system board.

  • Page 67: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the graphics-card fan...

  • Page 68: Removing The Processor Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-5BAAC44D-C63C-4E84-8264-5FBA1D4F995B Status Released Prerequisites...
  • Page 69 Removing the processor fan...

  • Page 70: Replacing The Processor Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-78A00615-D4CF-46A4-86A1-2E8E1C7A10DD Status Released Procedure Place the fan on the system board.

  • Page 71: Post-Requisites

    Identifier GUID-742603A9-6883-4879-8F67-7C3DC7AFB5AD Status Released Post-requisites Replace the base cover. Replacing the processor fan...

  • Page 72: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 73 Removing the heat sink...

  • Page 74: Replacing The Heat Sink

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

  • Page 75: Post-Requisites

    Identifier GUID-81DB0D73-9058-466C-BB55-B785E83B6D21 Status Released Post-requisites Replace the processor fan. Replace the graphics-card fan. Replace the base cover. Replacing the heat sink...

  • Page 76: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-9B101310-666B-4963-A88A-A18D45FF3802 Status Released Prerequisites...
  • Page 77 Removing the power-adapter port...

  • Page 78: Replacing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-CDDC0F0A-0513-44D3-BC86-19077519F7A7 Status Released Procedure Place the power-adapter port into the slot, and adhere the power-adapter port on the palm-rest assembly.

  • Page 79: Post-Requisites

    Identifier GUID-185FDB4F-C8DC-4560-A121-9AAEFD9E4E38 Status Released Post-requisites Replace the base cover. Replacing the power-adapter port...

  • Page 80: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-FB2D685D-3F85-406B-A64E-744C97BD56F0 Status Released Prerequisites...
  • Page 81 Removing the I/O board...

  • Page 82: Replacing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-22AE2693-99D2-4338-9E7E-A02DE5C08866 Status Released Procedure Align the ports on the I/O board with the slots on the palm-rest assembly.

  • Page 83: Post-Requisites

    Identifier GUID-98F48E9B-9A61-42CB-86F8-019200C89BF4 Status Released Post-requisites Replace the heat sink. Replace the processor fan. Replace the graphics-card fan. Replace the base cover. Replacing the I/O board...

  • Page 84: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-7116CE4A-7EE1-451D-B81E-30D3CBA156ED Status Released Prerequisites...
  • Page 85 CAUTION: Exercise care when flipping the computer. Flip the computer over. Pry the hinge cover from the palm-rest assembly and lift it off the palm-rest assembly. Removing the display assembly...
  • Page 86 Remove the eight screws (M2x4) that secure the left and right hinges to the palm-rest assembly. Removing the display assembly...
  • Page 87 Slide the display assembly to front and release it from the tabs on the palm-rest assembly. Release the antenna cables from the slots on the palm-rest assembly. Release the display cable from the slot on the palm-rest assembly. Lift the display assembly off the palm-rest assembly. Removing the display assembly...

  • Page 88: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-8F896A17-EA23-4291-A9CC-7B8149350792 Status Released Procedure Route the display cable into the slot on the palm-rest assembly.
  • Page 89 Align the hinge cover with the slots on the palm-rest assembly and press to secure the hinge cover. Replacing the display assembly...
  • Page 90 CAUTION: Exercise care when flipping the computer. Flip the computer over. Align the display with the screw hole on the system board. Replace the screw (M2x4) that secures the display cable to the system board. Slide the display cable into the connector on the system board and close the latch to secure the cable. Adhere the tape that secures the display cable to the system board.

  • Page 91: Post-Requisites

    Identifier GUID-52270114-1103-4070-B727-43325ACBB5FD Status Released Post-requisites Replace the heat sink Replace the processor fan. Replace the graphics-card fan. Replace the wireless card. Replace the base cover. Replacing the display assembly...

  • Page 92: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 93 Lift the USB Type-C port bracket off the system board. Disconnect the speaker cable from the system board. Open the latch and disconnect the keyboard cable from the system board. Open the latch and disconnect the keyboard back-light cable from the system board. Open the latch and disconnect the touchpad cable from the system board.
  • Page 94 Removing the system board...

  • Page 95: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 96 Connect the I/O-board cable to the connector on the system board and close the latch to secure the cable. Connect the coin-cell battery cable to the system board. Connect the fingerprint-reader cable to the connector on the system board and close the latch to secure the cable. Connect the hard-drive cable and to the connector on the system board and close the latch to secure the cable (optional).

  • Page 97: Post-Requisites

    Identifier GUID-1099D9CC-C7FE-423E-B16B-A44C06871486 Status Released Post-requisites Replace the touchpad. Replace the coin-cell battery. Replace the heat sink Replace the processor fan. Replace the graphics-card fan. Replace the wireless card. Replace the solid-state drive/Intel Optane memory module. Replace the speakers. Replace the memory modules.

  • Page 98: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 99: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.
  • Page 100 Removing the power button with fingerprint reader...

  • Page 101: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader.

  • Page 102: Post-Requisites

    Identifier GUID-900B9F58-A69F-4889-8F4E-9CE59726E2C4 Status Released Post-requisites Replace the system board. Replace the power-adapter port. Replace the heat sink. Replace the processor fan. Replace the graphics-card fan. Replace the wireless card. Replace the solid-state drive/Intel Optane. Replace the memory modules. Replace the battery. Replace the base cover.

  • Page 103: Removing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-641A34B2-CD34-4E7A-9780-09444311C29D Status Released Prerequisites...
  • Page 104 Lift the keyboard, along with its cable, off the palm-rest assembly. Removing the keyboard...

  • Page 105: Replacing The Keyboard

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-E1F9FC6C-8574-461F-AC8B-F208C8587C01 Status Released Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.

  • Page 106: Post-Requisites

    NOTE: Ensure that there are no cables below the keyboard bracket when replacing the keyboard. Replace the 19 screws (M1.2x2) that secure the keyboard bracket to the palm-rest assembly. Identifier GUID-6A18CD4F-A621-433C-8DBC-8DF11EE214B0 Status Released Post-requisites Replace the power button with fingerprint reader.

  • Page 107: Removing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-D2AE36E6-39C9-47D4-8637-D7F33B5D8939 Status Released Prerequisites...
  • Page 108 Removing the palm rest...

  • Page 109: Replacing The Palm Rest

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Identifier GUID-4B5F296A-A4F2-4F51-A7F8-D6D05B070B91 Status Released Procedure Place the palm rest on a flat surface.

  • Page 110: Post-Requisites

    Identifier GUID-F15F0350-136C-4579-92FD-72D99E22D92C Status Released Post-requisites Replace the keyboard. Replace the power button with fingerprint reader. Replace the system board. Replace the display assembly. Replace the board. Replace the power-adapter port. Replace the hard drive (optional). Replace the touchpad. Replace the coin-cell battery.

  • Page 111: Device Drivers

    Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98 Status Released Intel Chipset Software Installation Utility In the Device Manager, check if the chipset driver is installed. Install the Intel chipset updates from www.dell.com/support. Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742 Status Released Video drivers In the Device Manager, check if the video driver is installed.

  • Page 112: Intel Virtual Button Driver

    Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3 Status Released Intel Virtual Button driver In the Device Manager, check if the Intel Virtual Button driver is installed. Install the driver updates from www.dell.com/support. Identifier GUID-543661C6-4009-4F1B-BB4F-6CF5FF28149D Status Released Wireless and Bluetooth drivers In the Device Manager, check if the network card driver is installed.

  • Page 113: System Setup

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 114: Boot Sequence

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...
  • Page 115 General-System Information Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
  • Page 116 General-System Information Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable Attempt Legacy Boot Enable or disable Legacy Boot. UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu.
  • Page 117 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.
  • Page 118 Intel Software Guard Extensions AC Behavior Enables the system to turn on automatically, when AC power is supplied. Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology. Auto On Time Enable to set the computer to turn on automatically every day or on a preselected date and time.

  • Page 119: Clearing Cmos Settings

    Released Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 120: Troubleshooting

    Released Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 121: System Diagnostic Lights

    Identifier GUID-B81A5F10-763B-4499-9B33-9990F7E9687A Status Released System diagnostic lights Battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. •...

  • Page 122: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 123: Disabling Intel Optane Memory

    NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits. Identifier GUID-CD2E8B90-160E-43C9-BA9D-F0F6C6BAA458 Status Released Disabling Intel Optane memory CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a blue screen error.
  • Page 124 Connect the power adapter to your computer. Turn on your computer. Troubleshooting...

  • Page 125: Getting Help And Contacting Dell

    GUID-79104453-0F4A-4408-A5D4-44ABDDD02CAE Status Released Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com...
  • Page 126 Availability varies by country/region and product, and some services may not be available in your country/region. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Getting help and contacting Dell...

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