Toshiba Strata CT Digital Business Telephone Solutions Supervisor Manual page 25

Features
To monitor an ACD call
Monitor ACD Call
Press
XXXX
...or [PDN] +
Notes
If the Agent is not on an ACD call, the one-way, listen-only path is silent.
Monitor ACD Call
This feature is limited by the availability of conference channels. If there are no conference
channels available, an reorder tone is heard.
You can continue monitoring the Agent's ACD calls until you cancel the monitoring or the Agent logs
out of the group.
To cancel ACD call monitoring
Spkr
Press
...or hang up.
Call monitoring is also cancelled if you make or answer a telephone call, or the Agent you are
monitoring presses
Strata CT ACD Supervisor November 2001
+ Dial tone is heard and a [PDN]
LED lights.
#4035 XXXX
+ . XXXX = Agent ID code
You hear a short tone every 15
seconds.
The duration of the call
(
HH:MM:SS
display 15 or 60 seconds into the
call.
If the Agent logs out while being
monitored, your telephone receives
a busy tone and the message on the
right displays on the LCD.
only works when your telephone and a [PDN] are idle.
ACD Help
.
) replaces the
AGT XXXX
Call Monitoring
QUE# 000 SUP GP01
ENTER AGT ID
QUE# 000 SUP GP01
MONITOR AGT XXXX
QUE# 000 SUP GP01
MONITOR HH:MM:SS
QUE# 000 SUP GP01
AGT LOG OUT
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