Receiving Remote Support Using Teamviewer - Sony Vision Exchange PEQ-C100 System Integration & Services Manual

The following files are saved on the USB flash drive.
Application log

Application configuration file

Windows system log

Application crash dump file

Background picture and foreground movie content configured in "Changing the

Background Picture/Foreground Movie of the Home Screen" (page 83).

Receiving remote support using TeamViewer

TeamViewer is a service that allows you to log in remotely over the Internet.
First, install TeamViewer. This will allow a Sony service representative to log in remotely, and
you can receive services such as detailed analysis of defects.
For details about how to use TeamViewer, refer to the TeamViewer manuals.
Installing
1. Log in as the OS administrator.
2. Launch a browser, and access the TeamViewer download site from the following URL.
https://www.teamviewer.com/
3. Click [Download QuickSupport] to download the application.
4. Click the "Maintenance.exe" icon on the desktop.
On the main unit: Click the "Maintenance.exe" icon on the desktop.
On a Pod: Click [Command Prompt] from the Windows menu.
5. Move the downloaded application (TeamViewerQS.exe) to the specified folder.
Enter the following command in the Command Prompt window, and press the Enter key on
the keyboard.
(Enter the following two lines on a single line with a space character at the start of the
second line)
move C:\Users\[management account name]\Downloads\TeamViewerQS.exe
C:\Sony\CollaborationSystem\Applications\VisionPresenter\x86
The installation is now completed.
6. Check that TeamViewerQS.exe was moved successfully.
7. Enter the following command in the Command Prompt window, and press the Enter key on
the keyboard.
dir C:\Sony\CollaborationSystem\Applications\VisionPresenter\x86
The file was moved successfully if TeamViewerQS.exe is displayed.
If the file is not displayed, return to step 5.
8. Reboot the system.
TeamViewer is enabled for use after rebooting.
9. After Vision Exchange launches, open the [Administrator Menu] from the [Home] screen.
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