LG PCRCUDT2 User Manual page 41

User Manual
Troubleshooting - Continued
Main Function
The indoor unit is
not connecting to the
wireless.
Smartphone device is
not registering through
the indoor unit.
Smart device is shown
connected to the
wireless but is not
operating.
Cannot delete
the registered air
conditioner.
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Possible Cause
• Wireless is turned
off.
• Internet cable is
unplugged from the
wireless connection.
• Wireless network
is situated too far
from indoor unit to
communicate.
• Wireless is turned
off.
• Internet cable is
unplugged from the
wireless connection.
• Wireless network
is situated too far
from indoor unit to
communicate.
• Membership is not
active.
• WLAN indicator
light is not
illuminating on
indoor unit.
• Password provided
to the wireless is
not correct when
registering the
device.
After signing in,
more than 2 air
conditioner names
are displayed on the
list for the same unit.
Solution
• Turn on the wireless
network.
• Plug internet cable into
the wireless connection.
• Install wireless closer to
the indoor unit.
• Turn on the wireless
network.
• Plug internet cable into
the wireless connection.
• Install wireless router
closer to the indoor unit.
• Sign up for the LG
Smart AC app through LG
website.
• Wireless is not stable
and has disconnected
communication between
smart device and indoor
unit. Re-establish
communication through
the app.
• If password is not
correctly provided,
to the wireless when
registering the device,
the wireless connection
may not operate properly.
Re-enter the correct
password.
Two or more air
conditioners names
are registered on one
account. To delete one
of the units, go to http://
sg.martthinq.com.
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