Panasonic KX-HNB600 User Manual page 114

Troubleshooting
– Areas where animals move in a limited area, such as birds in a nest or small animals close to the
ground
– Areas where brightness significantly, such as when shadows form in the afternoon, lights turn on
at night, or vehicles pass by at night with their headlights or brakelights on
You can prevent these false detections by adjusting the position of the camera, by limiting the
detection area so that the camera ignores motion in unneeded areas of the camera's image
( "Detection area", Page 65), or by turning video motion detection off (outdoor cameras only;
"Setting the image sensor and infrared sensor individually", Page 64).
False detections caused by unpredictable movement in any area of the camera image
– Areas where birds or flying insects move in front of the camera
– Areas where rain, snow, hail, or tree leaves fall in front of the camera
You can prevent these false detections by adjusting the position of the camera or by turning video
motion detection off (outdoor cameras only; "Setting the image sensor and infrared sensor
individually", Page 64).
Refer to the following after checking the general troubleshooting information described in "General
information", Page 105.
[Out of Range] is displayed
R The hub could not communicate with the sensor.
→Make sure the sensor is located within range of the hub and that its battery has adequate charge
remaining.
R The hub was recently turned on or restarted.
→Sensors may appear to be out of range of the hub for 30 minutes or longer after the hub is turned on
or restarts. The sensors will make detections as normal during this time. The [Out of Range]
message will be cleared when you operate the sensors.
I cannot remember the names I assigned to my devices
R If you register a large number of devices to the hub, you may forget which name is assigned to each
device.
→Window/door sensors
Close all the windows and doors that have sensors attached to them. Open one window or door.
You can find the name of the corresponding window/door sensor by checking the sensor status
screen (app's home screen ® [Sensor] ® [Status]): the corresponding window/door sensor's icon
will be listed under [Detected] and the icon will appear as an open window or door.
→Motion sensors
Arm the alarm system and enable the desired motion sensor for the current arm mode. Trigger the
motion sensor. If the app is configured to display notifications when the alarm system is triggered
( "Notification settings", Page 96), the name of the motion sensor will be displayed in the notification
that is displayed.
→Water leak sensors
Simulate a water leak by pouring a small amount of water onto the floor or installation surface so
that both probes are wet. If the app is configured to display notifications when the water leak sensor
has detected a water leak ( "Notification settings", Page 96), the name of the water leak sensor will
be displayed in the notification that is displayed.
→Sirens
Use the [Installation Test] option in each siren's device profile to sound each siren ( "Setting device
profiles (device names, locations, and other settings)", Page 92).
→Smart plugs
Turn off all smart plugs. Turn on one smart plug. You can find the name of the corresponding smart
plug by checking which smart plug's LED indicator is lit in green.
Notifications are not received, sensor detections are not displayed in the [Sensor] screen
R The alarm system is not armed.
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