Customer Interaction; Customer Interaction - Hangs - GE LOGIQ E9 Service Manual

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5180483-100, R

Customer Interaction

Was there a pop-up stating a problem?

Did you do ALT-D when the problem occurred?

Key questions to ask:

Logs (ALT-D)

Exact time/date as indicated on the machine when the problem occurred.

What activity were they performing on the system? (Archive, Carotid scan, printing, etc).

Does the image and clock on the monitor keep updating?

What button did they try that did not work?

How long did they wait before declaring the system hung and pressing Power Button?

Did they press and hold the Power Button or did the shutdown pop up appear?

Could they select buttons on the pop up?

Did the system shut down gracefully?

How often does this happen?

Is it reproducible?

Does the site use DICOM print/storage?

Do they do batch sends at the end of exams or do they send immediately?

PROPRIETARY TO GE

What did it say?

Did you restart the system immediately?

TP buttons (one or more)

A/N Keyboard

Chapter 7 Diagnostics/Troubleshooting