HP Elite x2 1012 G2 Maintenance And Service Manual
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HP Elite x2 1012 G2 Maintenance And Service Manual

Elite x2 1012 g2 tablet with collaboration keyboard
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Maintenance and Service Guide

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Summary of Contents for HP Elite x2 1012 G2

  • Page 1 HP Elite x2 1012 G2 Tablet HP Elite x2 1012 G2 Tablet with Collaboration Keyboard Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of NVIDIA is a trademark and/or registered Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................6 Right ..................................6 Left ..................................7 Front ..................................8 Top ..................................9 Bottom ................................... 9 Rear ..................................11 Using the kickstand ........................... 12 Keyboard components (select products only) .................. 13 Connecting an optional keyboard ...................
  • Page 6 Using HP Recovery media to recover ................60 Changing the computer boot order ................61 Removing the HP Recovery partition (select products only) ......... 61 8 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 62 Using Computer Setup ............................62 Starting Computer Setup ........................62 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ......
  • Page 7 TPM BIOS settings (select products only) ......................65 Using HP Sure Start (select products only) ......................65 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 66 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............67 10 Specifications ............................68 Computer specifications ............................68 Display specifications ............................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product Name HP Elite x2 1012 G2 Tablet HP Elite x2 1012 G2 Tablet with Collaboration Keyboard Processors Intel® Kaby Lake U —NB ULX (Core i) Processor Intel Core i7-7600U Intel Core i5-7300U Intel Core i5-7200U...
  • Page 10 SIM Module (user-accessible on side (3FF/micro SIM). (SIM module is installed in the factory when a service provider is configured) ● Huawei HP It4132, LTE/HSPA+ 4G with GPS M.2 ● Foxconn HP It4120 LTE/EVDO/HSPA+ with GPS M.2 Huawei HP lt4225 LTE/EVD0 (Japan only) ●...
  • Page 11 Gyro Ambient light sensor (ALS) Proximity (SAR for WWAN) Dual accelerometers (in keyboard) Hall sensor Docking HP Advanced Wireless Dock HP Elite Thunderbolt 3 Dock HP Elite USB-C Docking Station Keyboard/pointing External Collaboration Travel Keyboard devices Backlit Function Keys: F1 – Display Switching F2 —Blank...
  • Page 12 4-cell Long Life Polymer 47 Whr (3055 mAhr/cell) Supports HP Fast Charge AC adapter: (USB Type-C) 1.8 M length power cord HP 65 W non-PFC USB Type-C AC adapter ● Power cord: ● 1.0 M length power cord with duckhead ●...
  • Page 13 Category Description Restore Media: (available with any Windows 10 operating system for service only) DR DVD Win10 OS DVD Win10 Certified: Microsoft WHQL Win 10 Home 64 StF MSNA for Higher Education Strategic ( Available only with i3 processor AND RAM equal to or less than 4GB AND Storage equal to or less than 128 GB SSD ) Web-only Support: Windows 10 Enterprise 64 LTSB 1507...

  • Page 14: External Component Identification

    External component identification Right NOTE: The port and connector icons are located on the protective cover. Component Description Micro SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. . USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector, port supplying power to the computer and, if needed, charging the...

  • Page 15: Left

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. ‒ or –...

  • Page 16: Front

    Component Description Type power options in the taskbar search box, and ▲ then select Power Options. ‒ or – Right-click the Power icon , and then select Power Options. Volume button Increases or decreases speaker volume incrementally while you hold down the button. MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information.

  • Page 17: Top

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ ‒ or –...
  • Page 18 Component Description Alignment post connectors (2) Connect to the alignment posts on an optional keyboard. Docking connector Connects the tablet to an optional keyboard. Chapter 2 External component identification...

  • Page 19: Rear

    Rear Component Description Webcam (rear) Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. Camera flash Provides a camera flash. You can control the flash using camera apps. Fingerprint reader (select products only) Allows a fingerprint logon to Windows®, instead of a password logon.

  • Page 20: Using The Kickstand

    Using the kickstand To change the viewing angle, follow these steps: Hold the computer with top edge up (the speakers are on top). Use one of the kickstand tabs to lift the kickstand away from the computer, and then position the kickstand at the desired angle.

  • Page 21: Keyboard Components (Select Products Only)

    Keyboard components (select products only) Your computer supports an optional keyboard. This section provides information about the common features of the supported keyboards. NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer to the instructions included with the keyboard. Connecting an optional keyboard To connect an optional keyboard, lower the computer onto the alignment post connectors (1) on the keyboard until the connectors click into place.

  • Page 22: Removing The Keyboard

    Removing the keyboard To remove the keyboard, pull the keyboard away from the computer. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base. You may need the information when travelling internationally or when you contact support: (1): Serial number (2): Product number (3): Model number...

  • Page 23: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 24: Miscellaneous Parts

    Item Component Spare part number Display panel LCD 12.3 WQXGA+BrightView UWVA with bezel, infrared camera, and touch board 924438-001 LCD 12.3WQXGA+BrightView UWVA for non-IRA camera with bezel and touch board 925556-001 LCD cable kit 924453-001 Touch board (included with display panel) WLAN module (includes cable) (see WLAN module on page Microphone board...
  • Page 25 Component Spare part number 65 W nPFC RC USB-C 3 pin 860209-850 HP USB-C to 3 and 4.5mm Adapter 814813-001 HP USB-C to USB 3.0 Adapter 814618-001 HP USB to Gigabit RJ45 Adapter 829941-001 HP USB-C to VGA Adapter 831751-001...
  • Page 26 Component Spare part number For use in Norway 850487-091 For use in Portugal 850487-131 For use in Romania 850487-271 For use in Russia 850487-251 For use in Saudi Arabia 850487-171 For use in Slovenia 850487-BA1 For use in South Korea 850487-AD1 For use in Spain 850487-071...
  • Page 27 Component Spare part number For use in Norway 922749-091 For use in Portugal 922749-131 For use in Romania 922749-271 For use in Russia 922749-251 For use in Saudi Arabia 922749-171 For use in Slovenia 922749-BA1 For use in South Korea 922749-AD1 For use in Spain 922749-071...
  • Page 28 Component Spare part number Power cord OPT-917 3-COND 1.8-M-LG ROHS 361240-001 Power cord 1.0 m for use in South Africa 361240-007 Power cord 1.8 m for use in Taiwan 393313-001 Power cord 1.0 m for use in Taiwan 393313-007 Power cord 1.83 m for use in Israel 398063-001 Power cord 1.0 m for use in Israel 398063-008...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 30: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 31: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 32: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 33: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 34: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 35 Reverse this procedure to replace the kickstand. Component replacement procedures...

  • Page 36: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 30 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts.

  • Page 37: Back Cover

    Back cover Back cover Includes back cover, stand, hinge, and infrared camera holder 924446-001 Back cover for non-infrared camera 924447-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the back cover, follow these steps: Turn off the computer.

  • Page 38: Display Panel

    Display panel Display panel LCD 12.3 WQXGA+BrightView UWVA with bezel, infrared camera, and touch screen 924438-001 LCD 12.3WQXGA+BrightView UWVA with bezel and touch screen 925556-001 LCD cable kit 924453-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 39 Lift the panel (1), disconnect the display cable (2), and then disconnect the touch cable (3). Reverse this procedure to replace the display panel. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number Battery, 4 C, 41 WH, 2.7 Ah, LI 860708-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 Remove 4 Phillips screws (1), and then carefully lift the battery (2) to remove it. WARNING! To avoid personal injury and damage to the product, use extreme care not to puncture, twist, or crack the battery. A puncture or rupture of the battery internally can cause a short with the battery bursting into flames.

  • Page 42: Hall Sensor Board

    Hall sensor board Description Spare part number Hall sensor board 938108-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the Hall effects sensor board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 43: Kickstand Hinges

    Kickstand hinges Description Kickstand hinges L00122-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the Hall effects sensor board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 44: Solid-State Drive

    Solid-state drive IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number Solid-state drive 128 GB M2 SATA-3 Value 923773-001 1 TB Turbo Drive G2 TLC 923774-001 256 GB SATA-3 Self-encrypting drive OPAL2 TLC 923775-001 256 GB Turbo Drive G2 TLC 923776-001...
  • Page 45 Reverse this procedure to replace the solid-state drive. Component replacement procedures...

  • Page 46: Wlan Module

    WLAN module IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number WLAN module (includes cable) 11 AC 2x2 Intel 8265 NGW WdP 851592-001 11 AC 2X2 Intel 8265 NGW WDP NV 910264-855 11 AC Intel 18265.NGW OAK 924761-855...
  • Page 47 NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WLAN module (select products only). Component replacement procedures...

  • Page 48: Wwan Or Gps Module (Select Products Only)

    WWAN or GPS module (select products only) IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number WWAN module (select products only) Wrangler 2 HSPA with antenna 923778-001 T77W595 with antenna 923779-001 ME906S with GPS with antenna 923780-001...
  • Page 49 NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WWAN or GPS module (select products only). Component replacement procedures...

  • Page 50: Webcam

    Webcam Description Spare part number Webcam 1p MIPI-RAW 5MP 900731-002 1p MIPI-RAW VGA 907895-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 51: Microphone Board

    Reverse this procedure to replace the webcam and the rear webcam. Microphone board Description Spare part number Microphone board 924449-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: Turn off the computer.
  • Page 52 WWAN module (see WWAN or GPS module (select products only) on page Webcam (see Webcam on page Remove the microphone board: CAUTION: Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable. Disconnect the microphone cable from the system board(1), remove the metal plate (2), and then lift ▲...

  • Page 53: Rear Webcam

    Rear webcam Description Spare part number Rear webcam 1p Auto NM MIPI-RAW 8MP 900730-002 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 54 Reverse this procedure to replace the rear webcam. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: System Board

    System board Description Spare part number System board i3-7100U 4 GB UMA graphics with thermal pads and Windows operating system 923765-601 i5-7200U 16 GB UMA graphics with thermal pads and Windows operating system 923766-601 i5-7200U 4GB UMA graphics with thermal pads and Windows operating system 923767-601 i5-7200U 8GB UMA graphics with thermal pads and Windows operating system 923768-601...

  • Page 56: Pogo Connector

    CAUTION: Use care to prevent damaging the ZIF connector and ribbon cable. Remove the micro SD card tray and the micro SIM card tray. Lift the top edge of the system board (3), and then remove it. Reverse this procedure to replace the system board. POGO connector Description Spare part number...

  • Page 57: Fan

    WWAN module (see WWAN or GPS module (select products only) on page Webcam (see Webcam on page Microphone board (see Microphone board on page Rear webcam (see Rear webcam on page System board (see System board on page Remove the POGO connector: ▲...
  • Page 58 Solid-state drive (see Solid-state drive on page WLAN module (see WLAN module on page WWAN module (see WWAN or GPS module (select products only) on page Webcam (see Webcam on page Microphone board (see Microphone board on page Rear webcam (see Rear webcam on page System board (see System board on page...

  • Page 59: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 924460-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Lift the fingerprint reader board (2) to release it from the adhesive securing it, and then remove the fingerprint reader board. Reverse this procedure to replace the fingerprint reader board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 61: Speakers

    Speakers Description Spare part number Speakers 925445-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 62: Antennas

    Release the speaker wires from the routing, and then lift the speakers to remove them. Reverse this procedure to replace the speakers. Antennas Description Spare part number Antennas, WLAN dual 925446-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the antennas, follow these steps: Turn off the computer.
  • Page 63 WLAN module (see WLAN module on page WWAN module (see WWAN or GPS module (select products only) on page Webcam (see Webcam on page Microphone board (see Microphone board on page Rear webcam (see Rear webcam on page System board (see System board on page POGO connector (see POGO connector on page...
  • Page 64 Remove the WWAN antennas. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 66: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 67: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 68: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 69: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 70: Computer Setup (Bios), Tpm, And Hp Sure Start

    Starting Computer Setup ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot.

  • Page 71: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 72: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 73: Changing The Boot Order Using The F9 Prompt

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 74: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 75: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.

  • Page 76: 10 Specifications

    10 Specifications Computer specifications Tablet Keyboard Tablet and Keyboard Input power Dimensions Width 300.0 mm (11.81") 300.0 mm (11.81") 300.0 mm (11.81") Depth 213.85 mm (8.42") 219.3 mm (8.65") 219.3 mm (8.65") Height (front to back) 9.1 mm (0.36") 5.6 mm (0.22”) 14.6 mm (0.57”) Weight 810 g (1.78 lb)

  • Page 77: Display Specifications

    Display specifications Internal Touch screen 12.3" diagonal LED-backlit BV UWVA eDP 1.3 Ultra-slim (2736 x 1824 – Full HD*) Touch screen Chemically-strengthened Corning® Gorilla® Glass 4 top cover directly bonded to display Brightness 450 nits Pixel resolution Format 2736 x 1824 (WQXGA+) Configuration RGB stripe Interface...

  • Page 78: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 79: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 80 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

  • Page 81: 12 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 82 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 83: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 84 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Chapter 12 Statement of memory volatility...

  • Page 85: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 86: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 87: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 88: Index

    62 product description 1 spare part number 16 restoring factory settings 63 HP PC Hardware Diagnostics (UEFI) antennas 54 using a USB keyboard or USB using 66 spare part numbers 54 mouse to start Computer...
  • Page 89 16 requirements for all countries system 59 kickstand, identifying 11 USB flash drive 60 requirements for specific using HP Recovery media 58 countries and regions 71 recovery media labels set requirements 70 creating 57 serial number 14...
  • Page 90 Sure Start using 65 system board 47 spare part number 16 spare part numbers 47 system information locating 14 system memory, removing personal data from volatile 73 system recovery 59 system restore point creating 58 system restore point, creating 57 Thunderbolt identifying USB Type-C 6 TPM settings 65...

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