ACD_LOGIN_CONDITION_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
Description
Value Range
Default Value
ACD_LOGOUT_CONDITION_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
Description
Value Range
Default Value
CC_DISPOSITION_CODE_ENABLE_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
Description
Value Range
Default Value
Web User Interface Reference
CC_CUSTOMER_ORG_TRACE_ENABLE_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
Description
Value Range
Default Value
Web User Interface Reference
CC_HOTELING_EVENT_n
For details about parameter names end with "_n", see 5.2.1 Configuration File Parameters
Value Format
Description
Document Version: 2017-07
INTEGER
Specifies the ACD state when login to the ACD.
•
0: Available
•
1: Unavailable
0
INTEGER
Specifies the ACD state when logout to the ACD.
•
0: Continue
•
1: Unavailable
1
BOOLEAN
Specifies whether to enable the Disposition Code.
•
Y: Enable
•
N: Disable
N
Disposition Code
BOOLEAN
Specifies whether to enable the Customer Originated Trace.
•
Y: Enable
•
N: Disable
N
Customer Originated Trace
BOOLEAN
Specifies whether to enable the Hoteling Event.
5.3.14 Call Center Settings
Administrator Guide
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