Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP NetServer E 45
Summary of Contents for HP NetServer E 45
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Page 1: User Guide
HP NetServer E 45 User Guide HP Part Number 5965-2489 Printed August 1997... -
Page 2: Audience Assumptions
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. -
Page 3: Table Of Contents
Install Additional PCI and ISA Boards ............5 Install Additional Mass Storage Devices............6 Configure the HP NetServer ................6 2 HP NetServer Navigator ................7 Contents of the HP NetServer Navigator CD-ROM ........7 README File ....................7 Configuration Assistant ................7 HP Management Solutions.................9 HP NetServer Utilities ................10 Change User Preferences ................ - Page 4 Notice for Germany..................41 Noise Declaration and Ergonomics ............41 Laser Safety Statement ................41 Notice for Japan:..................42 VCCI Statement, HP NetServer E 45............42 Notice for Korea: RFI Statement ..............43 Notice for Mexico: Hardware Warranty Statement........43...
- Page 5 D Service and Support.................. 67 System Design, Integration, and Support ............. 67 Information and Support When You Need It..........67 HP NetServer Navigator Release History and Status Report ......68 HP NetServer Navigator CD-ROM Subscription Service ......69 HP NetServer Navigator ................70 CompuServe Discussion Forum and Library ..........
- Page 6 HP NetServer Support News................ 72 Telephone Support..................73 Obtaining HP Repair and Telephone Support..........73 Ordering HP Cables, Drive Trays, and Technical Publications ..... 75 Telephone Ordering Information .............. 75 Contacting HP Regional Headquarters ............76 Joining CompuServe..................76 Index ....................... 79...
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Page 7: Installation Overview
1 Installation Overview This chapter contains simplified setup information about your HP NetServer E 45. For complete setup instructions, consult the HP NetServer E 45 Installation Road Map. Verify Contents Unpack and verify the contents of the shipping box against the Contents Checklist included with your NetServer. -
Page 8: Remove The Cover
Chapter 1 Installation Overview Remove the Cover If you are installing options, you will need to remove the cover. To install options, you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you do not need tools to remove the cover. WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. - Page 9 Chapter 1 Installation Overview Key lock Cover Release Latches Figure 1-1. Unlocking and Opening the NetServer...
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Page 10: Install Additional Memory
Fan cable Power supply harness Figure 1-2. Removing the Cooling Duct/Cover Install Additional Memory Use HP SIMMs listed on the Technical Information Label on the side of the chassis. CAUTION Wear a wrist strap and use a static-dissipating work surface connected to the chassis when handling components. -
Page 11: Install Additional Pci And Isa Boards
Install Additional PCI and ISA Boards Install all adapter boards at this time. For a list of boards HP has tested and the README file with the latest configuration information, view the tested products list located on the Navigator CD-ROM. -
Page 12: Install Additional Mass Storage Devices
If you are installing an IDE drive or internal SCSI devices in certain configurations, you may need additional cables or adapters. For part numbers for HP cables, adapters, and trays, and configuration information, see Information Assistant on the Navigator CD-ROM. For new products, you can use Order Assistant on the HP web site at this URL: www.hp.com/go/netserver... -
Page 13: Hp Netserver Navigator
NetServer. Three methods of configuration are available: Express, Custom, and Replicate. Express configuration is the preferred method to configure your HP NetServer since it leads you through the configuration process in sequence and offers you default selections. An Express configuration includes the following steps: •... - Page 14 Show Configured Cards: This step shows configured PCI boards and Plug-and-Play ISA boards. • Configure Disk Array: If you have an external HP disk array, you must configure it with the disk array utility. • Install Utility Partition: This step creates an 8 MB utility partition on the server hard disk where Navigator will copy the Diagnostic Assistant, BIOS Update Utility and other utilities.
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Page 15: Hp Management Solutions
HP NetServer. HP Support Anywhere is included on the Navigator CD-ROM. HP Support Anywhere is for managing the many features of your HP NetServer. The software is customizable and contains easy-to-use troubleshooting tools. Some of the features of HP Support Anywhere include: •... -
Page 16: Hp Netserver Utilities
Chapter 2 HP NetServer Navigator HP NetServer Utilities HP NetServer Utilities takes you to a menu where you can directly execute utilities such as the following: • Diagnostic Assistant: An easy-to-use hardware diagnostic for system verification, burn-in, and rapid troubleshooting •... -
Page 17: Hp Information Assistant
HP NetServer and accessories; important information on your NOS; and reference information, such as functional descriptions and technical papers to help you better understand your HP NetServer and make choices compatible with your network. The following section briefly describes the functionality of Information Assistant. -
Page 18: Finding Information
Chapter 3 HP Information Assistant Finding Information Information Assistant provides you with many ways of navigating through its topics and locating information. For example, you can: Select a topic from the Map. Displays a window with an outline of every module, and topic in the Information Assistant for the selected product. -
Page 19: Copying And Printing Information
Installing HP Information Assistant Software HP Information Assistant runs on an HP Vectra or other PC running Windows 3.1 and above, Windows 95 or Windows NT. HP Information Assistant can be installed from the Navigator CD-ROM. -
Page 20: Installing From The Cd-Rom
CD-ROM drive. 6. Follow the instructions that appear on your screen. In Program Manager, the Setup Program creates a new program group called HP NetServer Information Assistant, with an icon for running the application. -
Page 21: Accessories
Installing Accessories This chapter deals with installing those accessories not covered by the installation road map for your HP NetServer E 45. If you are installing SCSI mass storage devices, PCI accessory boards, or ISA Plug-and-Play accessory boards, consult the road map. The following accessories are discussed in this chapter: •... -
Page 22: Installing An Additional Ide Cd-Rom Drive
IDE slave device. IDE Cabling There is one IDE cable supplied with your HP NetServer. It plugs into the connector on the system board labeled "Secondary IDE Channel" (the lower connector). There are two device connectors on the cable. The first device connector is connected to the preinstalled IDE CD-ROM drive. -
Page 23: Installing An Ide Hard Disk Drive In A Front Shelf
6. Remove the mass storage tray from one of the empty front shelves. Save the screws for reuse. 7. If the CD-ROM is not an HP accessory, attach the mounting rails to the CD-ROM with the screws provided. 8. Slide the drive completely into the shelf. -
Page 24: Installing An Ide Hard Disk Drive In A Rear Shelf
Chapter 4 Accessories Use these instructions to install an additional hard disk drive. 1. Backup the system. 2. If necessary, shut down the network operating system. 3. Turn off the server and display and disconnect all external cables and power cords. 4. - Page 25 Chapter 4 Accessories Use these instructions to install an additional hard disk drive. 1. Backup your hard disk drive(s). 2. If necessary, shut down the network operating system. 3. Turn off the server and display and disconnect all external cables and power cords.
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Page 26: Configuring Isa Non-Plug-And-Play Boards
(via switches or jumpers on the board) so that the boards have different resource requirements. 2. Turn on power to the HP NetServer and display monitor. 3. When you see the message "F2 = Setup" on the display monitor, press the F2 function key. - Page 27 Chapter 4 Accessories NOTE Boards may share a reserved memory block as long as each board uses a unique memory address range within the block. No two boards may use the same memory address range. Reserve memory blocks for all remaining ISA non-Plug-and-Play boards you are installing.
- Page 28 Chapter 4 Accessories 14. Press the Escape key to return to the ISA Non-Plug-and-Play Boards. 15. Use the down arrow key to select the Interrupt Resources option from the menu, and press the Enter key. 16. Use the up and down keys to select the IRQ that corresponds to the IRQ required for the board you are installing, and press the F7 or F8 key to reserve that IRQ.
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Page 29: Troubleshooting
5 Troubleshooting Troubleshooting Tools If you are having problems installing your HP NetServer, there are a number of different tools available for troubleshooting: • HP NetServer Information Assistant contains the following tools: ◊ ◊ Troubleshooting Information ◊ ◊ Part Information ◊... -
Page 30: If The System Will Not Power On
Chapter 5 Troubleshooting WARNING Before removing the cover, always disconnect the power cord and unplug telephone cables. Disconnect telephone cables to avoid exposure to shock hazard from telephone ringing voltages. Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short- circuited by metal objects such as tools or jewelry. -
Page 31: Error Messages
2. Simplify the HP NetServer configuration to the minimum required: a monitor, one flexible disk drive, one CD-ROM drive, one hard disk drive, keyboard, mouse, and NIC. - Page 32 Chapter 5 Troubleshooting 6. Check that the system board is fully seated in the backplane slot and that the retaining latch at the top of the system board is fully lowered. 7. Check that the CPU module is fully seated in its socket on the system board.
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Page 33: Clearing The Cmos Configuration
Chapter 5 Troubleshooting If a Power-On System Hardware Test Error Message Appears If an error occurs during the power-on system hardware test (when the NetServer starts) details of the error are displayed. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the NetServer appears to start successfully. - Page 34 SCSI cable is securely plugged into the SCSI controller board. Check that the boot device is enabled in the Start-up center under the Security menu of the Setup program. If the problem persists, contact your HP support organization. Verify that the boot device has an operating system installed.
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Page 35: Hardware Problems
Chapter 5 Troubleshooting Message Corrective Action System CMOS Press [F2] to run Setup. Change settings as required. checksum bad - Choose the Exit option and save the changes to save the run Setup new settings. Exit Setup and reboot the system. If no message appears but the system stops after the power-on system hardware test, check that main memory SIMMs are correctly installed. -
Page 36: The Keyboard Or Mouse Does Not Work
Display option in the Windows Control Panel to change the refresh rate, otherwise use the Setup program. 4. If the screen goes blank after Windows has booted, contact your HP support organization. The Keyboard or Mouse Does Not Work 1. -
Page 37: Password Problems
Chapter 5 Troubleshooting 2. Check that all SCSI devices have unique IDs. Refer to the installation road map or the Technical Reference Label on the inside of the system for more details on setting SCSI IDs. Password Problems You Have Forgotten the Passwords If you have forgotten the User or Administrator password, you can reset them. -
Page 38: Battery Problems
11. Choose the Exit option and save the changes to save the new password(s). Battery Problems If your HP NetServer repeatedly loses its configuration or the CPU clock stops, you should replace the battery or install an external battery (an external battery with a 5 year lifespan is available from HP, order 1420-0513 from your authorized reseller). -
Page 39: You Can't Start The Setup Program
Chapter 5 Troubleshooting System Board Battery Figure 5-1. Battery on System Board 4. Insert the new battery with the positive sign (+) facing out, and ensure that it is seated completely. Make sure that the retaining clip is in place, and holds the battery firmly. -
Page 41: A Specifications
A Specifications The specifications listed below can vary if you install a mass storage device in your server that has more stringent environmental limits. Make sure that the operating environment for your server is suitable for all the mass storage devices that you are using. -
Page 42: Weight And Dimensions
Appendix A Specifications Weight and Dimensions System Processing Unit (SPU) Height 445 mm (17.5 in) Width 191 mm (7.5 in) Depth 451 mm (17.75 in) Weight 14 kg (30.8 lb). Weight excludes monitor and keyboard. System footprint 0.08 m (0.9 ft Keyboard Height 35 mm (1.4 in) -
Page 43: B Regulatory Information
Consult the dealer or an experienced radio/television technician for help. Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral devices and HP shielded cables, such as those you receive with your computer. Changes or modifications not expressly approved by Hewlett-Packard could void the user’s authority to operate the equipment. -
Page 44: Cd-Rom
Appendix B Regulatory Information when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user is required to correct the interference at their own expense. -
Page 45: Notice For Canada: Doc Requirements
Appendix B Regulatory Information Notice for Canada: DOC Requirements This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Battery This product uses a lithium battery. - Page 46 Santa Clara, CA 95052 USA declares, that the product Product Name: Network Server Model Number(s): HP NetServer E 45 Product Options: All conforms to the following Product Specifications: Safety: IEC 950: 1991 + A1, A2, A3 / EN 60950: 1992 + A1, A2, A3 EMC: CISPR 22: 1993 / EN 55022;...
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Page 47: Notice For Finland: Laser Safety Statement
Notice for Finland: Laser Safety Statement LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP NetServer E 45 - verkkopalvelimeen voidaan asentaa lisävarusteena laitteensisainen CD-ROM-lukulaite, joka on laserlaite. Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn laiteen ulkopuolelle. -
Page 48: Notice For Japan
KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts. Notice for Japan: VCCI Statement, HP NetServer E 45 (Translation) This equipment is in the Class B category information technology equipment based on the rules of Voluntary Control Council For Interference by Information Technology Equipment (VCCI). -
Page 49: Notice For Korea: Rfi Statement
Appendix B Regulatory Information Notice for Korea: RFI Statement (Translation) User Guide (Class A) Please note that this equipment has been approved for business purposes with regard to electromagnetic interference. If purchased in error for use in a residential area, you may wish to exchange the equipment where you purchased it. - Page 50 Appendix B Regulatory Information CONDICIONES 1. Centros de Servicio, Refacciones y Partes: Para hacer efectiva esta garantía, no podrán exigirse mayores requisitos que la presentación de esta póliza junta con el producto en el lugar donde fue adquirido o en cualquiera de los centros de servicio ubicados en los domicilios de la parte superior de esta hoja, mismos en los que se pueden adquirir refacciones y partes.
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Page 51: Notice For Uk: General Approval
Notice for UK: General Approval The HP NetServer E45 are approved under approval number NS/G/ 1234/J/100003 for indirect connection to Public Telecommunication Systems in the UK. -
Page 53: C Warranty And Software License
"Reseller"). Some newly-manufactured products may contain remanufactured parts equivalent to new in performance. If HP or Reseller receives notice of such defects during the warranty period, HP or Reseller will either, at its option, repair or replace products that prove to be defective. -
Page 54: Hardware Accessories Limited Warranty
An HP NetServer Hardware Accessory is an HP hardware product, specifically designated for use with HP NetServers, that is added on or integrated into an HP NetServer in order to provide higher performance, capacity, or increased capability;... -
Page 55: Limitation Of Warranty
Limitation of Liability and Remedies In no event will HP or its affiliates, subcontractors, or suppliers be liable for any of the following: 1. Damages for loss of data, or software restoration;... -
Page 56: Customer Responsibilities
HP harmless from all loss, damage, expense or liability in connection with such use. To the extent HP is held legally liable to Customer, HP's liability is limited to: 1. Damages for bodily injury; and 2. Direct damages to tangible property up to a limit of $100,000 or the purchase price of the specific product that caused such damage. -
Page 57: Obtaining Warranty Service
HP or Reseller. Customer must enclose a copy of a document proving date of purchase. Customer shall prepay shipping charges (and shall pay all duty and taxes) for products returned to HP or Reseller for warranty... -
Page 58: On-Site
HP's International Price, with the destination specified at time of order, or through purchase of a service contract from the HP Subsidiary or Distributor in the destination country. Otherwise, the product must be returned by Customer to the country of original purchase for service. -
Page 59: Hp Netserver Limited Warranty Coverage
During the warranty period, telephone technical support is available to assist with setup, configuration, startup, and troubleshooting of your hardware product. Prior to calling HP or Reseller, please follow this checklist. This will allow HP or Reseller to assist you more quickly and efficiently. -
Page 60: U.s. And Canada
Operating system type and revision level U.S. and Canada For hardware service and telephone support, contact either: • A participating Reseller • HP Customer Support Center (Colorado): 970-635-1000 Europe For hardware service and telephone support, contact either: • A participating Reseller •... -
Page 61: Other Countries
Extensive technical information, product updates, and interactive forums are available 24 hours a day, 7 days a week. More detailed information regarding these tools may be obtained at HP's home page on the Internet World Wide Web. Bulletin Board Service:... -
Page 62: Software Product Limited Warranty
In the event that this software product fails to execute its programming instructions during the warranty period, Customer's remedy shall be a refund or repair. Should HP be unable to replace the media within a reasonable amount of time, Customer's alternate remedy shall be a refund of the purchase price upon return of the product and all copies. - Page 63 Obtaining Warranty Service. Warranty service may be obtained from the nearest HP sales office or other location indicated in the owner s manual or service booklet. Consumer transactions in Australia and the United Kingdom: The disclaimers and limitations above shall not apply and shall not affect the statutory rights of a Consumer.
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Page 64: Hp Software Product License Agreement
The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with HP. License Grant. HP grants you a license to Use one copy of the Software. "Use" means storing, loading, installing, executing or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. - Page 65 Appendix C Warranty and Software License Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form.
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Page 66: Hp Netserver Warranty Frequently-Asked Questions
Questions Q: What is the intention of the HP NetServer Warranty? A: The HP NetServer Warranty is intended to protect you from any defects in workmanship or materials of the hardware product for a period of time after your purchase. Though some limited technical support is available... - Page 67 For example, when the memory used may relate to the problem you are experiencing, you will be asked to remove the third-party memory to confirm the problem still exists before a service provider is dispatched. HP does not cover on-site visits caused by third-party products, whether internal or external to the HP NetServer system processor unit.
- Page 68 HP and HP Authorized Service Providers. Q: Can I keep the defective part that is being replaced? A: No. All removed parts, in their entirety, become the property of HP. The replacement part then becomes your property.
- Page 69 A: For maximum system reliability and data integrity, here are some recommendations: a. Ensure that all HP NetServer covers, panels, and board retainers are in place to provide proper airflow whether the system is free-standing, rack-mounted, or being shipped;...
- Page 70 Use current driver and software revision levels to optimize your server environment. Q: Is the warranty still valid if I ship my HP NetServer to another location within my company? A: The warranty is valid as long as the HP NetServer remains in the country where you purchased it.
- Page 71 Third-party hardware or software ∗ Operating system type and revision level Q: How can I track changes that could affect the operation of my HP NetServer? A: Many customers have found it extremely useful to keep a system log. This...
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Page 73: D Service And Support
HP—knows your unique operating procedures and can provide local, personal, and uniquely responsive support. Your Authorized HP Reseller is backed by special HP resources; your company’s information systems department is normally backed by a Response Center telephone support contract from HP. -
Page 74: Hp Netserver Navigator Release History And Status Report
• Bulletin Board System • Automated Fax • HP Repair and Telephone Support HP provides a complete communications program to help you keep up to date with your HP NetServer: • HP NetServer Support News • Navigator CD-ROM Subscription This appendix also covers the following: •... -
Page 75: Hp Netserver Navigator Cd-Rom Subscription Service
Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine. Request document number 6005. HP NetServer Navigator CD-ROM Subscription Service Subscribe to the HP NetServer Navigator CD-ROM Subscription Service to automatically receive CD-ROM updates. The subscription service issues up to 12 releases per year. -
Page 76: Hp Netserver Navigator
• BBS: Call (208) 344-1691 • Fax: Call HP’s fax system at (1 800) 333-1917. Outside the U.S. and Canada, call (1 208) 344-4809 from your fax machine. HP NetServer Navigator The HP NetServer Navigator is an information retrieval system for quick access to information on HP NetServers and accessories, NOS installation and tuning, and product service and support. -
Page 77: World Wide Web And Internet Ftp
See “Joining CompuServe,” at the end of this appendix, to open a CompuServe account (with a free introductory membership and free usage credit). World Wide Web and Internet FTP HP has a home page on the Internet World Wide Web specifically for the HP NetServer http: //www.hp.com: 80/netserver/support/news_main.html... -
Page 78: Automated Fax
Call (208) 344-1691 to connect to the HP NetServer Support BBS. Automated Fax HP’s automated fax system contains full product data sheets, price guides, and a subset of the HP NetServer support information. In the U.S., call (800) 333-1917 from a push button tone phone to request that an index of available documents be sent to your fax machine. -
Page 79: Telephone Support
The most convenient way to keep up-to-date is to visit the HPPC forum on CompuServe regularly. Issues of HP NetServer Support News are posted in the forum as they come out—part of the ongoing seminar on HP NetServer systems. Telephone Support... - Page 80 902 321 123 Sweden: 08 619 2170 Switzerland: 084 880 1111 United Kingdom: 0171 512 5202 International (English): 44 171 512 5202 Other countries. For hardware service, contact your local reseller or HP office. For telephone support, contact your authorized HP reseller.
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Page 81: Ordering Hp Cables, Drive Trays, And Technical Publications
Ordering HP Cables, Drive Trays, and Technical Publications If you need more technical information, Hewlett-Packard publishes other references that you can order from HP, such as the HP NetServer Product Line Service Handbook. Service information and reference documents, such as the Dealer Configuration File Creation Guide (CFG), are also available in Information Assistant on the Navigator CD-ROM. -
Page 82: Contacting Hp Regional Headquarters
Contacting HP Regional Headquarters Should you need to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot locate an HP office, contact one of the Worldwide HP Marketing Headquarters listed here:... - Page 83 Appendix D Service and Support • Chile—ChilePac, Santiago • France—CompuServe SARL, Rueil • Hong Kong—CompuServe Hong Kong, Motorola AirCommunications • Hungary—CompuServe Hungary, Middle Europe Network, Budapest • Israel—CompuServe Israel, Trendline Info. Comm., Tel Aviv • Japan—NIFTY Corporation, Tokyo • Mexico—CompuServe Mexico, Infoacces S.A. de C.V., Mexico City •...
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Page 85: Index
FAX help system, 72 IDE, 18 installing, 17, 18 troubleshooting, 30 battery, 32 hardware problems, 29 hardware repair HP support bulletin board, 70, 71, 72 warranty information for, 47 help cables, 17, 18, 19 CompuServe, 70, 76 CD-ROM drive FAX systems for, 72... - Page 86 Index finding information, 12 battery, 32 getting help, 11 CD-ROM drive, 30 installation, 13 keyboard, 30 mouse, 30 printing, 13 using, 11 password(s), 31 installing, 15 Installing adapter boards, 6 README file, 1, 7 Installing mass storage devices, 6 regulatory information, 37 installing memory, 4 removing the cover, 1 interference, 37...