HP Pro Tablet 608 G1 Maintenance And Service Manual
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HP Pro Tablet 608 G1 Maintenance And Service Manual

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HP Pro Tablet 608 G1
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP Pro Tablet 608 G1

  • Page 1 HP Pro Tablet 608 G1 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the tablet, do not place the tablet directly on your lap. Do not allow a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 3 Illustrated parts catalog ..........................7 Locating the serial number and model number ....................7 Tablet major components ............................8 Miscellaneous parts ............................... 9 Sequential part number listing ........................... 10 4 Removal and replacement preliminary requirements ..................
  • Page 6 Updating the BIOS ..............................44 Determining the BIOS version ......................44 Downloading a BIOS update ..........................45 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 47 Downloading HP PC Hardware Diagnostics (UEFI) ....................47 9 Backup and recovery ............................ 48 Creating recovery media and backups ........................

  • Page 7: Product Description

    Near field communication (NFC): NXP NPC100 Integrated NFC module and antennas WWAN (SIM Module, 4 FF/nano SIM, M.2 3042 S3 module): ● HP It4211, LTE/EV-D0/HSPA+, QCOM MDM9615 Integrated GPS (North America only) ● Huawei ME906E, LTE/HSPA+, QCOM MDM9215, integrated GPS: HP lt4112 LTE/HSPA+ Gobi 4G Module (EMEA only)
  • Page 8 Category Description ● Huawei MU736, HSPA+, Intel XMM6260 3G, integrated GPS: HP hs3110 HSPA+ Mobile Broadband Module (worldwide) Supports No WWAN/No GPS option External expansion Integrated SDXC microSD card reader expandable up to 2 TB. ● Ports Audio: headphone/microphone combo jack ●...
  • Page 9 Category Description ● Windows 10 Pro 64 StF MSNA (only available for developed markets) ● Windows 10 Pro 64 StF MSNA (only available for emerging markets) Web-only support: ● Windows 8.1 Enterprise ● Windows 10 Enterprise Restore USB–for service only: USB recovery to align with customer image, to include base operating system, language packs, drivers, and QFE’s.

  • Page 10: External Component Identification

    External component identification Component Description Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. Chapter 2 External component identification...
  • Page 11 Component Description WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. NOTE: When a device is connected to the jack, the tablet speakers are disabled.
  • Page 12 Component Description (14) ZIF (Zero Insertion Force) expansion slot Allows you to connect accessories such as a keyboard or power supply using the POGO pin connector. *The antennas are not visible from the outside of the tablet. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 13: Illustrated Parts Catalog

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. The model number (1) and serial number (2) of your tablet are located on the back cover of the tablet. You may need the information when you travel internationally or when you contact support.

  • Page 14: Tablet Major Components

    Huawei ME906E, LTE/HSPA+, QCOM MDM9215, integrated GPS: HP lt4112 LTE/HSPA+ 790198-005 Gobi 4G Module ● Huawei MU736, HSPA+, Intel XMM6260 3G, integrated GPS: HP hs3110 HSPA+ Mobile 793516-005 Broadband Module Speaker kit (includes left and right speakers and cables) 823050-001...

  • Page 15: Miscellaneous Parts

    Item Component Spare part number (10) System board, includes audio board and thermal pads ● Equipped with Windows 10, Intel Atom x5-Z8500 Quad Core 2 GB RAM memory, 32 GB 823051-601 eMMC, NFC (WLAN soldered on) ● Equipped with Windows 10, Intel Atom x5-Z8500 Quad Core 2 GB RAM memory, 64 GB 823052-601 eMMC, NFC (WLAN soldered on) ●...

  • Page 16: Sequential Part Number Listing

    15W + Type C charging micro USB adapter (100% attached) 793116-005 WWAN module, HP It4211, LTE/EV-D0/HSPA+, QCOM MDM9615 Integrated GPS 793516-005 WWAN module, Huawei MU736, HSPA+, Intel XMM6260 3G, integrated GPS: HP hs3110 HSPA+ Mobile Broadband Module 823033-001 Antenna kit, includes all WLAN, WWAN, and Proximity Sensor antennas...
  • Page 17 Spare part number Description 823036-001 Metal kit, includes SD and SIM card trays, LCD sheet, battery sheet, audio jack bracket, and POGO pin bracket 823037-001 Outer ring for models without WWAN capability 823038-001 Outer ring for models with WWAN capability 823039-001 Battery and middle plate for models without WWAN capability, 21 Whr, 1S2P, Lithium-polymer, non-user removable...
  • Page 18 Spare part number Description 833758-001 Tablet for use in Asia, supports SKU# N4L93PA-ABG 833759-001 Tablet for use in North America, supports SKU# N3G36AA-ABA 833760-001 Tablet for use in North America, supports SKU# N3G41AA-ABA 833761-001 Tablet for use in North America, supports SKU# N3G38AA-ABA 833762-001 Tablet for use in North America, supports SKU# N3G33AA-ABA 833763-001...

  • Page 19: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips 00 screw driver ● Phillips 000 screw driver ● Plastic pry tool ● Suction cup ●...

  • Page 20: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 21: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 22 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 23: Removal And Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your tablet, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. This chapter provides removal and replacement procedures for authorized service provider only parts.

  • Page 24: Nano Sim Card Tray (Select Models Only)

    Nano SIM card tray (select models only) NOTE: The nano SIM card tray is spared as part of the metal kit, spare part number 823036-001. Remove the SIM card tray: Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected.

  • Page 25: Disconnecting The Battery

    Lift the tool handle (2) and the use the handle (3) to remove the back cover. Reverse this procedure to install the back cover. Disconnecting the battery CAUTION: Disconnecting a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through the operating system before disconnecting the battery.
  • Page 26 Remove the 1.2 mm P0 Phillips-head screw (1) that secures the battery connector bracket to the system board. Lift the battery connector (2) to remove it from the system board. Carefully remove the battery ribbon cable (3) from the adhesive that secures it to the system board, and then disconnect the battery from the system board.

  • Page 27: Wwan Module (Select Models Only)

    793116-005 Huawei ME906E, LTE/HSPA+, QCOM MDM9215, integrated GPS: HP lt4112 LTE/HSPA+ Gobi 4G Module 790198-005 Huawei MU736, HSPA+, Intel XMM6260 3G, integrated GPS: HP hs3110 HSPA+ Mobile Broadband Module 793516-005 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off, turn the computer on, and then shut it down through the operating system.
  • Page 28 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 29: Left Speaker

    Left speaker Description Spare part number Speaker kit (includes left and right speakers and cables) 823050-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 30: Audio Board

    Audio board IMPORTANT: The audio board is spared with the system board. You must replace the system board when you replace the audio board. See System board on page The BIOS on the tablet is injected into the audio board. If you replace the audio board, but not the system board, you must reflash the Trusted Execution Environment (TXE) region in SPI ROM to avoid a TXE encryption key mismatch between the audio board and the system board.
  • Page 31 Lift and remove the audio board (4). Reverse this procedure to install the audio board. Audio board...

  • Page 32: Vibration Motor Board

    Vibration motor board Description Spare part number Vibration motor board 823042-001 Before removing the vibration motor board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 33: Front-Facing Webcamera

    Front-facing webcamera Description Spare part number Front-facing webcamera (includes cable) 823055-001 Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 34: Rear-Facing Webcamera

    Carefully remove the front-facing webcamera (4) from the retention clips that secure it to the display panel assembly, and then remove the webcamera. Reverse this procedure to install the front-facing webcamera. Rear-facing webcamera Description Spare part number Rear-facing webcamera (includes cable) 823056-001 Before removing the rear-facing webcamera, follow these steps: Turn off the tablet.
  • Page 35 CAUTION: Use care to prevent damaging the ZIF connectors and ribbon cables. Release the copper grounding strap and remove the plastic tape (1) covering the rear-facing webcamera ZIF connector. Release the ZIF connector (2) attaching the rear-facing webcamera cable to the system board. Peel up the adhesive connecting the webcamera cable to the battery.

  • Page 36: System Board

    System board Description Spare part number Equipped with Windows 10, Intel Atom x5-Z8500 Quad Core 2 GB RAM memory, 32 GB eMMC, NFC (WLAN 823051-601 soldered on), includes thermal pads and audio board Equipped with Windows 10, Intel Atom x5-Z8500 Quad Core 2 GB RAM memory, 64 GB eMMC, NFC (WLAN 823052-601 soldered on), includes thermal pads and audio board Equipped with Windows 10, Intel Atom x5-Z8500 Quad Core 4 GB RAM memory, 64 GB eMMC NFC, WWAN...
  • Page 37 Before removing the system board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.
  • Page 38 Disconnect the POGO pin connector (2) from the system board and disconnect the microphone ribbon cable, and disconnect the right speaker cable (3) and move the cables out of the way. Chapter 5 Removal and replacement procedures...
  • Page 39 Carefully disconnect the wireless LAN antenna cables (1) from the system board, Remove the MAIN wireless LAN antenna cable from the routing clips on the system board and remove the cable (2). Remove the five Phillips silver screws (1) securing the system board to the display panel assembly. System board...
  • Page 40 Carefully lift the left edge of the system board and at an angle, remove the USB port from the cutout in the display panel assembly. and then remove the system board (2). Turn over the system board, and then release the ZIF connector to remove the audio cable (1) from the system board.

  • Page 41: Right Speaker

    Right speaker Description Spare part number Speaker kit (includes left and right speakers and cables) 823050-001 Before removing the right speaker, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system.

  • Page 42: Battery And Middle Plate

    Lift and remove the right speaker (2). Reverse this procedure to install the right speaker. Battery and middle plate Description Spare part number Battery and middle plate for models without WWAN capability, 21 Whr, 1S2P, Lithium-polymer, non- 823039-001 user removable Battery and middle plate for models with WWAN capability, 21 Whr, 1S2P, Lithium-polymer, non-user 823040-001 removable...
  • Page 43 WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. WARNING! Do not remove the battery from the middle plate. To avoid personal injury and damage to the product, use extreme care not to puncture, twist, or crack the battery.

  • Page 44: Outer Ring

    Lift and remove the battery and middle plate (2). Reverse this procedure to install the battery and middle plate. Outer ring Description Spare part number Outer ring for models with WWAN capability 823038-001 Outer ring for models without WWAN capability 823037-001 Turn off the tablet.
  • Page 45 Remove the vibration motor board (see Vibration motor board on page 26). Remove the front-facing webcamera (see Front-facing webcamera on page 27). Remove the rear-facing webcamera (see Rear-facing webcamera on page 28). Remove the system board (see System board on page 30).

  • Page 46: Pogo Pin Connector

    POGO pin connector Description Spare part number POGO pin connector and cable 823960-001 Turn off the tablet. If you are unsure whether the tablet is off, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power adapter cord from the tablet. Disconnect all external devices from the tablet.
  • Page 47 Remove the POGO pin connector (2), and then remove the POGO pin connector ribbon cable from the adhesive that secures it to the display enclosure. Reverse this procedure to install the POGO pin connector. POGO pin connector...

  • Page 48: Specifications

    The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50/60 Hz, 0.3-1.0 A. NOTE: . The HP adapter included with your tablet is recommended for charging the tablet. Temperature Operating 0°C to 35°C...

  • Page 49: Using Computer Setup (Bios)

    Using Computer Setup (BIOS) Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the tablet, and the amount of system and extended memory.

  • Page 50: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 51: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. To access HP Support Assistant: Windows 10 Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Tap the question mark icon in the taskbar.
  • Page 52 From the Start screen, tap , type file, and then tap File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.

  • Page 53: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the tablet hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 54: Backup And Recovery

    For detailed instructions on various backup and restore options, perform a search for these topics in the Get started app or Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 55: Backing Up Your Information

    From the Start screen, tap , type recovery, and then select HP Recovery Manager. Select Create recovery media, and then follow the on-screen instructions. Backing up your information Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup.

  • Page 56: Changing The Boot Device Order

    Press the power button and when the Press and hold the Volume down button or the ESC key on external Keyboard to enter Startup Menu message displays, press the volume down button. The Startup menu is displayed. Tap F11 HP Recovery. Select Troubleshoot, select Advanced Options, and then select Startup Repair. Follow the on-screen instructions.

  • Page 57: 10 Power Adapter Requirements

    10 Power adapter requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 2-conductor power adapter included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 58 Country/region Accredited agency Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States Chapter 10 Power adapter requirements...

  • Page 59: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 60: Index

    9, 11 workstation 15 spare part number 9, 11, 36 plastic parts, service BIOS considerations 13 determining version 44 HP PC Hardware Diagnostics (UEFI) plastics kit updating 44 downloading 47 spare part number 9, 11 button POGO pin connector and cable...
  • Page 61 49 removal 26 recovery media spare part number 8, 11, 26 creating 48 video, product description 1 creating using HP Recovery volume button, identifying 5 Manager 48 rubber kit spare part number 10, 11 webcamera removal 27, 28...

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