Contents 1 Before working inside your computer......9 Before you begin ............9 Safety instructions............10 Recommended tools.............10 2 After working inside your computer......12 3 Removing the battery..........13 Procedure..............13 4 Replacing the battery..........15 Procedure..............15 5 Removing the optical drive........16 Prerequisites.............
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10 Replacing the base cover......... 29 Procedure..............29 Post-requisites............29 11 Removing the hard drive......... 30 Prerequisites............. 30 Procedure..............30 12 Replacing the hard drive......... 33 Procedure..............33 Post-requisites............33 13 Removing the memory module........35 Prerequisites............. 35 Procedure..............35 14 Replacing the memory module........37 Procedure..............37 Post-requisites............
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Procedure..............46 Post-requisites............46 19 Removing the speakers........... 48 Prerequisites............. 48 Procedure..............48 20 Replacing the speakers........... 50 Procedure..............50 Post-requisites............50 21 Removing the I/O board...........51 Prerequisites............. 51 Procedure..............51 22 Replacing the I/O board........... 53 Procedure..............53 Post-requisites............53 23 Removing the coin-cell battery......... 54 Prerequisites.............
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27 Removing the fan...........61 Prerequisites............. 61 Procedure..............61 28 Replacing the fan...........63 Procedure..............63 Post-requisites............63 29 Removing the system board........64 Prerequisites............. 64 Procedure..............65 30 Replacing the system board........69 Procedure..............69 Post-requisites............70 31 Removing the touch pad.......... 71 Prerequisites............. 71 Procedure..............71 32 Replacing the touch pad.......... 76 Procedure..............76 Post-requisites............
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Prerequisites............. 83 Procedure..............84 36 Replacing the display assembly......... 89 Procedure..............89 Post-requisites............89 37 Removing the display bezel........91 Prerequisites............. 91 Procedure..............92 38 Replacing the display bezel........93 Procedure..............93 Post-requisites............93 39 Removing the display panel........94 Prerequisites............. 94 Procedure..............95 40 Replacing the display panel........97 Procedure..............97 Post-requisites............
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Post-requisites............105 45 Removing the palm rest......... 107 Prerequisites............107 Procedure............... 107 46 Replacing the palm rest......... 109 Procedure............... 109 Post-requisites............109 47 Flashing the BIOS..........110 48 Getting help and contacting Dell......111 Self-help resources............ 111 Contacting Dell............112 3000 Series...
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Before you begin • Safety instructions • Recommended tools Before you begin Save and close all open files and exit all open applications. Shut down your computer.
You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.
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• Phillips screwdriver • Plastic scribe Before working inside your computer...
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure Close the display and turn the computer over.
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battery battery-release latch Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Removing the battery...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure Procedure Close the display and turn the computer over.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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optical-drive assembly plastic scribe screw base cover Carefully pry the optical-drive bezel off the optical drive. Remove the screw that secures the optical-drive bracket to the optical drive. NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the screw hole on the optical-drive bracket with the screw hole on the optical drive.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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tabs (5) plastic scribe keyboard slots (6) palm-rest assembly Open the latch and disconnect the keyboard cable from the system board. Removing the keyboard...
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latch keyboard cable keyboard palm-rest assembly Lift the keyboard, along with the cable, off the palm-rest assembly. Removing the keyboard...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the keyboard cable into the system-board connector and close the latch to secure the cable.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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screws (5) palm-rest assembly base cover optical-drive cable latch Close the display and turn the computer over. Remove the screws that secure the base cover to the palm-rest assembly. Removing the base cover...
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screws (13) base cover palm-rest assembly Using your fingertips, gently pry the base cover off the palm-rest assembly. Removing the base cover...
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base cover palm-rest assembly Turn the base cover over. Release the optical-drive interposer from the tabs on the base cover. Removing the base cover...
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base cover optical-drive interposer tabs (2) optical-drive cable Removing the base cover...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the optical-drive interposer with the tabs on the base cover and snap it into place.
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
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screws (4) hard-drive assembly hard-drive cable latch Disconnect the interposer from the hard drive. hard-drive assembly interposer Remove the screws that secure the hard-drive bracket to the hard drive and lift the bracket off the hard drive. Removing the hard drive...
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screws (4) hard-drive bracket hard drive Removing the hard drive...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Topics: •...
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Replace the battery. Replacing the hard drive...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the notch on the memory module with the tab on the memory-module slot.
notch memory module securing clips (2) memory-module slot Post-requisites Follow the procedure from step 3 to step 7 in “Replacing the base cover”. Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. Replace the battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure...
wireless card screw antenna cables (2) notch wireless-card slot Post-requisites Follow the procedure from step 3 to step 7 in “Replacing the base cover”. Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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latch power-button board cable palm-rest assembly Close the display and turn the computer over. Peel the tape that secures the power-button board cable to the palm-rest assembly. Remove the screw that secures the power-button board to the palm-rest assembly. Peel the power-button board cable from the palm-rest assembly. Slide and lift the power-button board, along with its cable, off the palm-rest assembly.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure...
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Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. Replace the battery. Replacing the power-button board...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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speaker cable palm-rest assembly speakers (2) system board Removing the speakers...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the speakers using the alignment posts on the palm-rest assembly and snap the speakers into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the I/O-board cable into its connector on the I/O board and close the latch to secure the cable.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
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plastic scribe system board coin-cell battery battery socket Removing the coin-cell battery...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the system board.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
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fan cable heat-sink assembly captive screws (3) system board Lift the heat-sink assembly off the system board. Remove the fan. Removing the heat-sink assembly...
After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.
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Replace the battery. Replacing the heat-sink assembly...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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screws (3) heat-sink assembly Turn the heat-sink assembly over. Peel off the tape that secures the fan cable to the heat-sink assembly. Lift the fan along with the fan cable off the heat-sink assembly. fan cable tape heat-sink assembly Removing the fan...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the fan on the heat-sink assembly.
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Remove the heat-sink assembly. Procedure Turn the computer over and open the display as far as possible. Open the latches and disconnect the power-button board cable and touch-pad cable from the system board. latches (2) power-button board cable palm-rest assembly touch-pad cable Close the display and turn the computer over.
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screw display hinge speaker cable Remove the screw that secures the system board to the palm-rest assembly. Lift and hold the speaker to release the system board from the palm-rest assembly. Carefully lift the system board to release the ports from the slots on the palm- rest assembly.
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system board speaker screw palm-rest assembly 11 Peel the tapes that secure the I/O-board cable and display cable to the system board. 12 Open the latches and disconnect the I/O-board cable and display cable from the system board. 13 Disconnect the power-adapter port cable from the system board. 14 Lift the system board off the palm-rest assembly.
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tape I/O-board cable latch power-adapter port cable display cable tape system board Removing the system board...
After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
Replace the screw that secures the system board to the palm-rest assembly. 10 Close the display hinge and align the screw hole on the display hinge with the screw hole on the system board. 11 Replace the screw that secures the display hinge to the system board . 12 Turn the computer over and open the display as far as possible, 13 Slide the touch-pad cable and the power-button board cable into their connectors on the system board and close the latches to secure the cables.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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palm-rest assembly touch-pad bracket tape Remove the screws that secure the touch-pad bracket to the touch pad. Peel off the tape that secures the touch-pad bracket to the touch pad. Open the latch and disconnect the touch-pad cable from the touch pad. Removing the touch pad...
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touch-pad cable latch palm-rest assembly screws (3) touch-pad bracket tape Lift the touch-pad bracket off the touch pad. Removing the touch pad...
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touch-pad bracket palm-rest assembly Lift the touch pad off the palm-rest assembly. Removing the touch pad...
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palm-rest assembly touch pad Removing the touch pad...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the touch pad on the palm-rest assembly.
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Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. Follow the procedure from step 3 to step 7 in “Replacing the base cover”. Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites Remove the battery.
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screw palm-rest assembly display hinge Note the power-adapter port cable routing and remove the cable from its routing guides. Remove the screw that secures the power-adapter port to the palm-rest assembly. Lift the power-adapter port, along with its cable, off the palm-rest assembly. Removing the power-adapter port...
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screw power-adapter port palm-rest assembly power-adapter port cable Removing the power-adapter port...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the power-adapter port into the slot on the palm-rest assembly.
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Follow the procedure from step 3 to step 7 in “Replacing the base cover”. Replace the keyboard. Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 10 Replace the battery. Replacing the power-adapter port...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Procedure Remove the screws that secure the display hinges to the palm-rest assembly and open the hinges to an angle of 90 degrees. Note the antenna cable routing and remove the cable from its routing guides on the palm-rest assembly. Note the display cable routing and remove the cable from its routing guides on the palm-rest assembly.
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antenna cables (2) palm-rest assembly display cable display hinges (2) screws (3) Open the palm-rest assembly. Removing the display assembly...
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palm-rest assembly display assembly Lift the palm-rest assembly at an angle off the display assembly. Removing the display assembly...
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palm-rest assembly display assembly Place the display assembly on a clean, flat surface. Removing the display assembly...
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display assembly Removing the display assembly...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the display assembly on the palm-rest assembly.
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Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. Replace the keyboard. 10 Replace the battery. Replacing the display assembly...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Procedure Using your fingertips, gently pry up the inner edges of the display bezel. Lift the display bezel off the display assembly. display bezel display panel Removing the display bezel...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Procedure Remove the screws that secure the display panel to the display back-cover. Turn the display panel over. screws (4) display panel display back-cover Peel the tape that secures the display cable to the display back-cover. Open the latch and disconnect the display cable from the display back-cover. Lift the display panel off the display back-cover.
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the display cable into the connector on the display back-cover and close the latch to secure the cable.
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Follow the procedure from step 3 to step 7 in “Replacing the base cover”. 10 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 11 Replace the keyboard. 12 Replace the battery. Replacing the display panel...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Procedure Using a plastic scribe, gently pry the camera off the display back-cover. Disconnect the camera cable from the camera. display back-cover camera plastic scribe camera cable Removing the camera...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Connect the camera cable to the camera.
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12 Replace the battery. Replacing the camera...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Procedure Remove the screws that secure the display hinges to the display back-cover. Release the hinges from the latches and lift the display hinges off the display back-cover. screws (6) latches (2) display hinges (2) display back-cover Removing the display hinges...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Slide the hinges under the latches on the display back-cover.
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11 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”. 12 Replace the keyboard. 13 Replace the battery. Replacing the display hinges...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Prerequisites • Procedure Prerequisites...
Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Topics: • Procedure • Post-requisites Procedure Place the palm rest on a clean and flat surface.
You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...
Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.