Brother MFC490CW Connection Manual

MFC490CW Vista Network Connection Repair Instructions
Difficulty printing from your PC can occur for various reasons. The most common reason a networked Brother
machine may stop printing, is because the connection between the computer and the Brother machine is lost.
This can occur as a result of wrong settings or configuration of the printer driver. There are several basic
For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print,
PART 1: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
1. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into
a working outlet and any power switches are turned to the ON position.
2. Check the LCD screen for any error or status messages. An example would be -Paper Jam- or -
Ink/Toner Empty-. If the LED's show an error, you will need to troubleshoot to clear the issue
indicated.
PART 2: VERIFY THE CONNECTION TO THE WIRELESS ROUTER OR ACCESS POINT
1. Verify that there is no Ethernet cable connected between the Brother machine and the router or
access point.
2. Print the Network Configuration report:
a. Press MENU
b. Scroll to PRINT REPORTS and press OK.
c. Scroll to NETWORK CONFIG and press OK.
d. Press BLACK START. The report will print.
3. On the Network Configuration report, ensure that the Wireless Link Status states: LINK OK; then
continue to PART 3. If the status states LINK DOWN, FAILED TO ASSOCIATE; this indicates a
connection error, or if you cannot find the Wireless Link Status section, this indicates that the unit is
not connected to the wireless network. Proceed to PART 7 to setup the wireless connection.
PART 3: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER
1. Obtain the computer's IP Address:
a. On the computer, click START -> RUN
b. Erase anything in the open box and type: COMMAND
c. Click OK. A command prompt window will open.
d. Type: IPCONFIG
e. Press ENTER on your keyboard. You should receive information about your computer's
network connection. Make a note of the IP Address. If you do not receive an IP address, this
indicates that there is a problem with your computer's network connection. Try restarting the
computer, and completing PART 3 again. If you still do not receive an IP address contact your
router manufacturer or network administrator for support.
2. PING the Brother machine:
a. On the computer, click START -> RUN
b. Erase anything in the open box and type: COMMAND
c. Click OK. A command prompt window will open.
d. Type: PING xxx.xxx.xxx.xxx (Where xxx.xxx.xxx.xxx is the Brother machine's IP Address
listed on the network configuration page printed in PART 2.)
e. Press ENTER on your keyboard. The computer will ping, or try to communicate with the
Brother machine. When completed, you will receive the PING STATISTICS.
troubleshooting steps you can take to resolve this issue.
enable your firewall again.
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