Troubleshooting - Philips DreamStation User Manual

Troubleshooting

The table below lists some of the problems you may experience with your humidifier and possible solutions.
Problem
Nothing happens when
you apply power to the
humidifier.
High Leak
The humidifier is cracked or
damaged.
The therapy device is
operating but the humidifier's
airflow is low or stopped.
Excessive condensation in
the tubing.
Heated tube is not warming.
The humidifier has fallen off
your table or night stand.
10
Why it Happened
Loss of AC/DC power or
the device is unplugged.
The tubing is not
connected correctly and
doesn't seal properly.
The therapy device is not
seated correctly against
the humidifier.
The humidifier tank is not
properly seated in the
humidifier.
The humidifier was
dropped or mishandled.
The humidifier has an
airflow obstruction.
The humidity level setting
is too high.
The humidifier is
positioned incorrectly.
Heated Tubing setting is
set to zero.
The humidifier may not
have been properly seated
on the night stand, or the
placement of the tubing
may have caused the
device to fall.
Verify that the humidifier and therapy device are properly plugged
in. Make sure the AC power cord is connected correctly to the
power supply and the power supply cord is correctly plugged into
the wall.
If the problem continues to occur, contact your home care
provider. Return the humidifier, therapy device, and power supply
to your provider to determine if the problem is with the therapy
device, humidifier, or power supply.
Remove your mask and tubing and check for kinks or tears. If it
is torn or damaged, contact your home care provider or Philips
Respironics for replacement tubing and/or mask.
If the tubing is not damaged, reattach your tubing, turn on the
airflow, and check to make sure you do not still feel air coming out
of the port area.
Remove the therapy device from the humidifier and reconnect.
Make sure the air inlet port on the humidifier connects securely to
the air outlet port on the device.
If high leak persists, issue may be caused by a missing, misaligned or
damaged seal. Ensure that dry box seal and humidifier lid seal are
present, in their proper orientation and fully seated. If a seal has
come loose, gently press around the edges of the seal to reseat it.
Remove the water tank from the humidifier base, and then place the tank
back in the humidifier, making sure it is completely seated.
If high leak persists, issue may be caused by a misaligned or damaged
seal. Ensure that dry box seal and humidifier lid seal are in present,
in their proper orientation and fully seated. If a seal has come loose,
gently press around the edges of the seal to reseat it.
If the humidifier does not operate properly after being dropped or
mishandled, contact your home care provider or Philips Respironics.
Contact your home care provider. Return the humidifier and power
supply to your provider to determine the problem.
Reduce the humidity level setting.
Verify that the humidifier and therapy device are away from air
conditioning equipment.
Make sure the Heated Tubing setting is not set to zero. Refer to
your therapy device's user manual for instructions.
Always make sure your humidifier is placed on a hard, flat surface
so the rubber feet on the bottom of the humidifier base can adhere
to the surface (make sure there is no fabric under the base). The
humidifier must be level for proper operation.
Also, place the humidifier away from the edge of the night stand or
table, so it doesn't accidentally get knocked off the table.
If the humidifier falls and water gets into the therapy device, drain all
water out of the therapy device. Allow it to air dry to make sure it
is completely dry before reapplying power.
If the placement of the tubing causes the humidifier to fall, make
sure that you use proper hose management when setting up your
device. Route the tubing behind the bed's headboard.
If the humidifier does not operate correctly after falling, contact
your home care provider or Philips Respironics.
What to Do