HP Pavilion Maintenance And Service Manual
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HP Pavilion Maintenance And Service Manual

HP Pavilion Maintenance And Service Manual

Notebook (amd)
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HP Pavilion Notebook (AMD)
Maintenance and Service Guide

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Summary of Contents for HP Pavilion

  • Page 1 HP Pavilion Notebook (AMD) Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to http://www.microsoft.com for details. change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 5 Display ................................... 5 Right side ................................8 Left side ................................. 9 Top ..................................10 TouchPad ............................10 Lights ..............................11 Buttons and speakers ........................12 Bottom ................................. 13 Labels ...................................
  • Page 6 Display assembly, touch ........................62 7 Using HP PC Hardware Diagnostics (UEFI) ...................... 67 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............67 8 Using Setup Utility (BIOS) in Windows 8.1 ...................... 69 Starting Setup Utility (BIOS) ..........................69 Updating the BIOS ..............................
  • Page 7 Recovering using HP Recovery Manager ..................77 What you need to know before you get started ............77 Using the HP Recovery partition (select models only) ..........78 Using HP Recovery media to recover ................78 Changing the computer boot order ................79 Removing the HP Recovery partition (select models only) ...........
  • Page 8 14 Recycling ..............................97 Index ................................99 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP Pavilion Notebook Processors AMD Quad-Core A-Series Accelerated Processor (Carrizo, BGA) A8-7410 (2.2 GHz, up to 2.5GHz), 1600MHz/2MB L2 AMD Quad-Core A-Series Accelerated Processor (Carrizo-L, BGA) A10-8700P (1.8 GHz, up to 3.2GHz), 1600MHz/2MB L2 AMD Beema APU A6-6310 (1.8 GHz, up to 2.4 GHz), 1600MHz/2MB L2...
  • Page 10 Supports zero power optical drive Supports M-disc Audio/video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280×720 by 30 frames per second) Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression Dual speakers...
  • Page 11 Category Description External HP Multi-Format Digital Media Card Reader media card Support SD/SDHC/SDXC Push-Push Insertion/Removal Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (1 on left side, one on right side)
  • Page 12 Chapter 1 Product description...

  • Page 13: External Component Identification

    External component identification Display NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer.
  • Page 14 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.
  • Page 15 From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.

  • Page 16: Right Side

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. To access this document from Windows 7, select Start > HP Support Assistant > Next > My computer > User Guides.

  • Page 17: Left Side

    NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or...

  • Page 18: Top

    Component Description Optical drive eject button Releases the disc tray. Optical drive Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model.

  • Page 19: Lights

    Lights Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 20: Buttons And Speakers

    Buttons and speakers Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 21: Bottom

    Bottom Component Description Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery lock Locks the battery in the battery bay.

  • Page 22: Labels

    Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 24 Item Component Spare part number Display assembly (39.6-cm [15.6-in] HD, touch screen) not spared NOTE: Touch displays are spared both as entire hinge-ups and at the subcomponent level. Non-touch displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents, non-touch models on page 19 Display assembly subcomponents, touch models on page...
  • Page 25 Item Component Spare part number For use in models with a backlit keyboard: ● For use in French Canada 809032-DB1 ● For use in Saudi Arabia 809032-171 ● For use in Turkey 809032-141 ● For use in the United States 809032-001 Optical Drive Cable Kit 811199-001...
  • Page 26 Item Component Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 792610-005 (12) Memory module (DDR3L-1600) 8-GB 693374-005 4 GB 691740-005 2 GB 691739-005 (13) Power connector cable 806746-001 (14) RTC battery 811080-001 Heat sink assembly (includes replacement thermal materials)

  • Page 27: Display Assembly Subcomponents, Non-Touch Models

    Display assembly subcomponents, non-touch models Item Component Spare part number Display bezel (includes Mylar screw covers) 809027-001 Hinges (left and right, includes Mylar screw covers) 809030-001 Webcam/microphone module 806758-001 Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat 809371-001 AntiGlare, FHD, slim 809372-001...
  • Page 28 Item Component Spare part number For use in models with non-touch displays: ● Red models 809011-001 ● White models 809010-001 ● Silver models 809009-001 ● Blue models 809012-001 ● Purple models 809014-001 ● Pink models 809013-001 ● Black models 809343-001 For use in TOP (touch on panel) models: ●...

  • Page 29: Display Assembly Subcomponents, Touch Models

    Display assembly subcomponents, touch models Item Component Spare part number Display bezel and panel 809341-001 Display cable (includes Mylar screw covers) For use in touch displays 811222-001 Webcam/microphone module 810961-001 Antennas (includes wireless antenna cables and transceivers) 811201-001 Hinges (left and right) 813345-001 Display enclosure: For use in silver models...

  • Page 30: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter: 65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and India only) 714657-001 AC adapter, 65-W, non-PFC, 4.5 mm 710412-001 45-W non-PFC, non-slim HP Smart AC adapter (for use in all countries and regions except for the 741727-001 People’s Republic of China and India)

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include bracket): 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750-GB, 5400-rpm, 2.5-in 778190-005 500-GB, 5400-rpm, 7 mm 778186-005 Hard drive hardware kit 809296-001 (2a) Side brackets (left and right)
  • Page 32 Chapter 3 Illustrated parts catalog...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 36 ● Avoid contact with pins, leads, or circuitry. ● Turn off power and input signals before inserting or removing connectors or test equipment. Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ●...

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 38: Optical Drive

    Rotate the battery upward (3), and then remove the battery from the computer (4). Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive For use in silver models 809328-001 For use in white models 809329-001 For use in red models 809330-001 For use in blue models 809331-001...
  • Page 39 Remove the optical drive (2) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 41: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Bottom Cover

    Bottom cover Description Spare part number Bottom cover hinge caps 809034-001 Rubber screw covers 809035-001 Bottom cover For use in purple models 809026-001 For use in red models 809023-001 For use in white models 809022-001 For use in blue models 809024-001 For use in silver models 809021-001...
  • Page 43 Description Spare part number ● For use in Switzerland 809031-BG1 ● For use in Taiwan 809031-AB1 ● For use in Thailand 809031-281 ● For use in Turkey 809031-141 ● For use in the United Kingdom 809031-031 ● For use in the United States 809031-001 For use in models with a backlit keyboard: ●...
  • Page 44 Remove the six Phillips PM2.5×6.5 screws from near the battery bay (2). Position the computer upside down. CAUTION: To avoid the hard drive falling out of the computer and getting damaged, be sure the computer is upside-down when removing the bottom cover. Remove the two screw covers (1) and nine Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer.

  • Page 45: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Description Spare part number 2-TB, 5400-rpm, 2.5-inch 801808-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-in 778192-005 750 GB, 5400 rpm, 2.5 in 778190-005 500-GB, 5400-rpm, 7 mm 778186-005...

  • Page 46: Wlan Module

    Disconnect the hard drive connector and cable from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter (non vPRO) 784644-005 Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter 792609-005...
  • Page 47 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery 811080-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 49: Memory Module

    Memory module Description Spare part number 8-GB (DDR3L-1600) 693374-005 4-GB (DDR3L-1600) 691740-005 2-GB (DDR3L-1600) 691739-005 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Fan

    Description Spare part number 806747-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 51: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kits include replacement thermal materials. Description Spare part number Heat sink for use in models with discrete graphics in the Carrizo-L and Beema chipsets 806760-001 Heat sink for use in models with discrete graphics in the Carrizo chipset 809105-001 Heat sink for use in models with UMA graphics in the Carrizo-L and Beema chipsets 806759-001...
  • Page 52 If you have a model with discrete graphics, in the order indicated, remove the four Phillips PM2.0×3.0 screws (1) – (4) and the two Phillips PM2.5×4.0 screws (5) – (6) that secure the heat sink to the system board. Remove the heat sink (7) from the system board. NOTE: Heat sink appearance may vary.
  • Page 53 ● UMA graphics: Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures...

  • Page 54: Usb Board

    USB board Description Spare part number USB board (includes cable) 809409-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 55: Optical Drive Connector

    Optical drive connector Description Spare part number Optical drive connector 811199-001 Before removing the optical drive connector, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 56: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Without the Windows operating system xxxxxx-501: Windows 8.1 Standard xxxxxx-601: Windows 8.1 Professional For use in models with 2 GB of discrete graphics memory: ●...
  • Page 57 Position the computer upright, and then disconnect the following cables from the system board: (1): Speaker cable (2): Display cable (3): Power connector cable (4): Optical drive cable (5): Keyboard cable (6): Touchpad cable (7): Hard drive cable Remove the six Phillips PM2.0×3.0 screws (1) that secure the system board to the computer. Lift the right side of the system board, and then lift the right side of the system board up to gain access to the USB board cable and connector underneath (2).
  • Page 58 Disconnect the USB board cable from the connector under the system board (1), and the remove the system board from the computer (2). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 59: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 809037-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 60: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 809033-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 806746-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 62: Touchpad

    TouchPad Description Spare part number TouchPad 813987-001 Before removing the TouchPad, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 63 Lift the bottom of touchpad up, and then pull it away from computer.(3). NOTE: When installing the TouchPad, note that the metal protrusion that extents from the touchpad is installed UNDER the keyboard shield (4). Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 64: Display Assembly, Non-Touch

    Display assembly, non-touch Description Spare part number Raw display panel (39.6-cm [15.6-in]; includes Mylar screw covers) BrightView, HD, flat 809371-001 AntiGlare, FHD, slim 809372-001 Antennas (include Mylar screw covers) 809008-001 Display bezel 809027-001 Display cable (includes Mylar screw covers) For use in non-touch displays 809028-001 For use in TOP (Touch On Panel) displays 809342-001...
  • Page 65 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 29). Remove the optical drive (see Optical drive on page 30).
  • Page 66 Remove the display bezel (7). The display bezel is available using spare part number 809027-001. To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Use a tool to pry the webcam and disengage the adhesive that secures it to the display (1). Disconnect the cable (2) from the module.
  • Page 67 Lift the top of the panel (2). Raw display panels are available using spare part number 809371-001 for BrightView HD panels and 809372-01 for AntiGlare FHD panels. Rotate the display panel until it is upside-down next to the display enclosure (1). On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3).
  • Page 68 Remove the display hinges (3). Display hinges are available using spare part number 809030-001. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure, and then remove the antenna cables and transceivers (2).
  • Page 69 To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). The display cable is available using spare part number 809028-001 for non-touch models and 809342-001 for TOP (Touch On Panel) displays.

  • Page 70: Display Assembly, Touch

    Display assembly, touch Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Remove the display cover (2). The display back cover is available using the following spare part numbers: 809015-001: Silver models 809016-001: White models 809017-001: Red models 809018-001: Blue models 809019-001: Pink models 809020-001: Purple models 809344-001_ Black models To remove the webcam/microphone module: Position the display assembly with the top edge toward you.
  • Page 72 Remove the webcam/microphone module from the display (3). The webcam for touch displays is available using spare part number 810961-001. To remove the display panel: Lift the tape that secures the display cable to the connector on the back of the panel (1), and then disconnect the display cable (2).
  • Page 73 On the back of the display panel, release the adhesive strip (2) that secures the display panel cable to the display panel, and then disconnect the cable (3). Remove the display panel from the enclosure (4). The display panel is available using spare part number 809341-001. To remove the display hinges: Remove the six Phillips PM2.5×2.0 screws (1) from the bottom of the hinges, and the two Phillips PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to...
  • Page 74 To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the clips (1) built into the display enclosure, peel the transceivers from the enclosure (2), and then remove the antenna cables and transceivers (3). The antennas are available using spare part number 811201-001. NOTE: Number of antennas and transceivers may vary.

  • Page 75: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 76 Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. – or – Click Download, and then select Run. Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

  • Page 77: Using Setup Utility (Bios) In Windows 8.1

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop.

  • Page 79: Synchronizing A Tablet And Keyboard (Select Models Only)

    Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
  • Page 80 Chapter 8 Using Setup Utility (BIOS) in Windows 8.1...

  • Page 81: Using Setup Utility (Bios) In Windows 7

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 82 Select Start, type hp support assistant, and then select the HP Support Assistant program. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. At the download area, follow these steps: Identify the BIOS update that is later than the BIOS version currently installed on your computer.

  • Page 83: Backing Up, Restoring, And Recovering In Windows 8.1

    Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 84: Using Windows Tools

    The creation process can take an hour or more. Do not interrupt the creation process. ● If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 85: Recovering Using Hp Recovery Manager

    Applications Reinstall, and then follow the on-screen instructions. ● On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

  • Page 86: Using The Hp Recovery Partition (Select Models Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 87: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive.
  • Page 88 Chapter 10 Backing up, restoring, and recovering in Windows 8.1...

  • Page 89: Backing Up, Restoring, And Recovering In Windows 7

    (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.

  • Page 90: Creating The Recovery Media

    Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time.

  • Page 91: Tips For A Successful Backup

    Tips for a successful backup ● Number backup discs before inserting them into the optical drive. ● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders periodically. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to re-enter your preferences.

  • Page 92: Restore And Recovery

    Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 93: Recovering Using Hp Recovery Partition (Select Models Only)

    ● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
  • Page 94 Insert the flash drive into a USB port. Restart the computer. Press while the computer is restarting, and then press for boot options. Select the flash drive from the boot options window. Chapter 11 Backing up, restoring, and recovering in Windows 7...

  • Page 95: 12 Specifications

    12 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight 2.499 kg 5.51 lb Touch 2.299 kg 5.07 lb Non-touch Input power Operating voltage and current 19.5 V dc @ 3.33 A –...

  • Page 96: 39.6-Cm (15.6-In) Display Specifications

    39.6-cm (15.6-in) display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Thickness 3.8 mm or 3.2 mm 0.150 inch or 0.126 inch Resolution 1920x1080 (FHD) 1366x768 (HD) Surface treatment AntiGlare or BrightView Contrast ratio 300:1 (typical) Brightness 220 nits (typical) Viewing angle Backlight WLED...

  • Page 97: Hard Drive Specifications

    Hard drive specifications 2-TB* 1-TB* 750-GB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 69.9 mm 70.1 mm Weight 115.0 g 115.0 g 115.0 g 92.0 g...

  • Page 98: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 99: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...
  • Page 100 Chapter 12 Specifications...

  • Page 101: 13 Power Cord Set Requirements

    13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 102: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 103 Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
  • Page 104 Chapter 13 Power cord set requirements...
  • Page 105 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/...
  • Page 106 Chapter 14 Recycling...
  • Page 107 19, 21 left TouchPad 10 drive light 8 removing 58, 59, 64, 65 power 12 DVD±RW SuperMulti DL Drive HP PC Hardware Diagnostics (UEFI) right TouchPad 10 specifications 91 downloading 67 HP Recovery Manager 84 cables, service considerations 25...
  • Page 108 17 recovery 84 optical drive 8 removing 52 discs 76, 78 power 8, 11 power button, identifying 12 HP Recovery Manager 77, 84 RJ-45 (network) status 9 power connector cable media 78 illustrated 18 starting 78 removing 53 supported discs 76...
  • Page 109 81 optical drive 90, 91 restoring files 84 creating 75 supported discs 81 Windows tools supported discs, recovery 76 using 76 creating using HP Recovery Manager 76 system board wireless antennas illustrated 19, 21 recovery partition removing 48 removing 79...
  • Page 110 102 Index...

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