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Panasonic X-TG9385BX Operating Instructions Manual

Digital cordless answering system 2 line
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TG9385BX(e).book Page 1 Monday, November 2, 2009 1:26 PM

Operating Instructions

Digital Cordless Answering System
KX-TG9385BX
Model No.
Thank you for purchasing a Panasonic product.
This unit is compatible with Caller ID. You must subscribe to the appropriate service offered
by your service provider/telephone company.
Charge the batteries for about 7 hours before initial use.
Please read these operating instructions before using the unit and save them for future
reference.

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Summary of Contents for Panasonic X-TG9385BX

  • Page 1: Operating Instructions

    Digital Cordless Answering System KX-TG9385BX Model No. Thank you for purchasing a Panasonic product. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use.

  • Page 2: Table Of Contents

    TG9385BX(e).book Page 2 Monday, November 2, 2009 1:26 PM Table of Contents Introduction Useful Information Accessory information..... 3 Character entry......45 System capabilities .

  • Page 3: Accessory Information

    Wall mounting adaptor Rechargeable batteries/HHR-55AAAB or N4DHYYY00004 Handset cover Belt clip *1 The handset cover comes attached to the handset. Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information. Accessory item Order number Rechargeable HHR-4MPT batteries Battery type: –...

  • Page 4: System Capabilities

    TG9385BX(e).book Page 4 Monday, November 2, 2009 1:26 PM Introduction System capabilities The unit can accommodate up to 2 external telephone lines and the following operations are available at a time. How many units can be in use at one time? ■...

  • Page 5: Important Information

    TG9385BX(e).book Page 5 Monday, November 2, 2009 1:26 PM Important Information the frequency range of 1.92 GHz to 1.93 GHz, and the RF transmission power is 115 mW (max.).) For your safety L Do not use the product in health care facilities if any regulations posted in the area instruct you not to do so.

  • Page 6: For Best Performance

    Information on Disposal in other Countries outside Base unit location/avoiding noise the European Union The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: –...

  • Page 7: Getting Started

    TG9385BX(e).book Page 7 Monday, November 2, 2009 1:26 PM Getting started Connections Connecting the AC adaptor Connect the AC adaptor cord (A) by pushing the plug firmly (B). L Use only the supplied Panasonic AC adaptor PQLV219BX. Correct Base unit Press plug firmly.

  • Page 8: Connecting The Telephone Line Cord

    TG9385BX(e).book Page 8 Monday, November 2, 2009 1:26 PM Getting started Connecting the telephone line cord Refer to one of the following methods depending on your situation: – To connect to a 2-line telephone jack: page 8 – To connect to 2 single-line telephone jacks: page 8 –...
  • Page 9 TG9385BX(e).book Page 9 Monday, November 2, 2009 1:26 PM Getting started If you subscribe to a DSL/ADSL service Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: –...

  • Page 10: Battery Installation

    Clean more often if the unit is exposed to L Use the supplied rechargeable batteries. For grease, dust, or high humidity. replacement, we recommend using the Panasonic rechargeable batteries noted on Battery level page 3, 5. L Wipe the battery ends (S, T) with a dry cloth.

  • Page 11: Controls

    TG9385BX(e).book Page 11 Monday, November 2, 2009 1:26 PM Getting started Panasonic Ni-MH battery performance Controls (supplied batteries) Operation Operating time Handset In continuous use 12 hours max. Not in use (standby) 6 days max. Note: L Actual battery performance depends on a combination of how often the handset is in use and how often it is not in use (standby).

  • Page 12: Base Unit

    TG9385BX(e).book Page 12 Monday, November 2, 2009 1:26 PM Getting started Base unit Using the navigator key/volume key (?, VOL.) D E F G Base unit Handset {<} {>} ■ Scrolling through lists or items By pressing this key ({^} or {V}) repeatedly, you can scroll through (up or down) various lists or items.

  • Page 13: Display

    TG9385BX(e).book Page 13 Monday, November 2, 2009 1:26 PM Getting started Handset menu icons Display Menu icon Menu/feature View Caller ID Handset display items Item Meaning Phonebook Battery level Answering device Within range of a base unit L When flashing: Handset is searching for the base unit.

  • Page 14: Initial Settings

    TG9385BX(e).book Page 14 Monday, November 2, 2009 1:26 PM Getting started Enter the current date, month, and year by selecting 2 digits for each. Initial settings Example: 15 July, 2010 {1}{5} {0}{7} {1}{0} Symbol meaning: Enter the current hour and minute by selecting Symbol Meaning 2 digits for each.
  • Page 15 TG9385BX(e).book Page 15 Monday, November 2, 2009 1:26 PM Getting started Handset: {OFF} Base unit: {■} (EXIT) Note: L You can select a line manually regardless of the line selection mode by pressing {LINE 1} or {LINE 2}.

  • Page 16: Making/Answering Calls

    TG9385BX(e).book Page 16 Monday, November 2, 2009 1:26 PM Making/Answering Calls L While on a call, you can switch from the base unit to the handset: Making calls – Press {LINE 1} or {LINE 2} on the handset to select the line that is being used by the base Using the handset Y unit, then press {SP-PHONE} on the base unit.

  • Page 17: Answering Calls

    TG9385BX(e).book Page 17 Monday, November 2, 2009 1:26 PM Making/Answering Calls {9} i {PAUSE} Temporary handset ringer off Dial the phone number. While the handset is ringing for a call, you can turn Proceed with the operation for your unit. the ringer off temporarily by pressing {OFF}.

  • Page 18: Useful Features During A Call

    TG9385BX(e).book Page 18 Monday, November 2, 2009 1:26 PM Making/Answering Calls For call waiting or Call Waiting Caller Useful features during a call ID service users To use call waiting, you must first subscribe to call Hold waiting from your service provider/telephone This feature allows you to put an outside call on company.

  • Page 19: Using The Other Line During A Call

    TG9385BX(e).book Page 19 Monday, November 2, 2009 1:26 PM Making/Answering Calls Note: L A maximum of 3 parties (including 1 outside Using the other line during a party) can join a conversation. call Call privacy You can use the other line in the following ways: Call privacy allows you to prevent other users from –...

  • Page 20: Phonebook

    TG9385BX(e).book Page 20 Monday, November 2, 2009 1:26 PM Phonebook Y Handset / [ Base unit Handset/base unit Proceed with the operation for your unit. phonebook Handset: {MENU} i {#}{2}{8}{0} Base unit: {C} The phonebook allows you to make calls without {MENU} having to dial manually.
  • Page 21 TG9385BX(e).book Page 21 Monday, November 2, 2009 1:26 PM Phonebook – Numeric {GROUP} {V}/{^}: Select the group you want to search. ■ When you select Arabic or Persian as the display language (page 14): i {SELECT} L If you select “All groups”, the unit ends –...

  • Page 22: Copying Phonebook Entries

    TG9385BX(e).book Page 22 Monday, November 2, 2009 1:26 PM Phonebook Chain dial Copying an entry This feature allows you to dial phone numbers in [ Base unit the phonebook while you are on a call. This feature can be used, for example, to dial a calling card access number or bank account PIN that you have {V}/{^}: Select the desired entry.
  • Page 23 TG9385BX(e).book Page 23 Monday, November 2, 2009 1:26 PM Phonebook L You can also search for another entry by entering the first character (page 20) or query (page 21). After selecting entries, press {SEND}. Enter the handset number you want to copy to. L When the entries have been copied, “Completed”...

  • Page 24: Programming

    TG9385BX(e).book Page 24 Monday, November 2, 2009 1:26 PM Programming Programmable settings You can customize the unit by programming the following features using the handset or base unit. To access the features, there are 2 methods: – scrolling through the display menus (page 24) –...
  • Page 25 TG9385BX(e).book Page 25 Monday, November 2, 2009 1:26 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page Ringer settings Ringer volume Line1 Line2 – Ringer tone Line1 Line2 – 19, 42 Interrupt tone Night mode Start/End On/Off – – Initial settings Contrast –...
  • Page 26 TG9385BX(e).book Page 26 Monday, November 2, 2009 1:26 PM Programming Main menu Sub-menu 1 Sub-menu 2 Page Set answering Record greeting Line1&Line2 Line1 Line2 Play greeting Line1&Line2 Line1 Line2 – Ring count – Recording time – Remote code – Call screening Ringer settings Ringer volume Line1...
  • Page 27 TG9385BX(e).book Page 27 Monday, November 2, 2009 1:26 PM Programming Programming using the direct commands {MENU} i {#} Enter the desired feature code. {V}/{^}: Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF} on the handset or {■}(EXIT) on the base unit.
  • Page 28 TG9385BX(e).book Page 28 Monday, November 2, 2009 1:26 PM Programming Operating Feature Feature Setting System Page unit code setting – – Phonebook {2}{8}{0} – – Play all msg. {3}{2}{4} (msg.: messages) – – Play greeting {3}{0}{3} – – Play new msg. {3}{2}{3} (msg.: messages) –...
  • Page 29 TG9385BX(e).book Page 29 Monday, November 2, 2009 1:26 PM Programming *2 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up the handset to answer a call, turn off this feature. *3 This tone lets you know when you receive an outside call while you are on the other line or an intercom call.

  • Page 30: Special Programming

    TG9385BX(e).book Page 30 Monday, November 2, 2009 1:26 PM Programming Alarm Special programming An alarm sounds at the set time for 3 minutes once or daily. Alarm can be set for each handset. Night mode Important: Night mode allows you to select a period of time L Set the date and time beforehand (page 14).

  • Page 31: Registering A Unit

    TG9385BX(e).book Page 31 Monday, November 2, 2009 1:26 PM Programming L To cancel a selected handset number, press the number again. The number will Registering a unit stop flashing. {OK} i {V}/{^}: “Yes” i {SELECT} Operating additional units L When you cancel a different handset than the one you are now using, press {OFF} to Additional handsets exit.

  • Page 32: Caller Id Service

    TG9385BX(e).book Page 32 Monday, November 2, 2009 1:26 PM Caller ID Service “No ringer ID” (default), the unit uses the ringer tone you selected on page 28 when calls Using Caller ID service from this group are received. L The ringer may be changed after the 2nd ring. Important: L This unit is Caller ID compatible.
  • Page 33 TG9385BX(e).book Page 33 Monday, November 2, 2009 1:26 PM Caller ID Service Note: Handset: Press {<} or {>} to move the cursor, then press {CLEAR}. Enter the correct L In step 2; number. – c and d indicate which line the caller Base unit: Press {7} or {8} to move the information was received from.
  • Page 34 TG9385BX(e).book Page 34 Monday, November 2, 2009 1:26 PM Caller ID Service L To add other entries, repeat from step 2. Erasing selected caller information Proceed with the operation for your unit. Handset: {OFF} Y Handset / [ Base unit Base unit: {■} (EXIT) Proceed with the operation for your unit.

  • Page 35: Answering System

    TG9385BX(e).book Page 35 Monday, November 2, 2009 1:26 PM Answering System Y Handset Answering system ■ To turn on: {MENU} i {#}{3}{2}{7} The answering system can answer and record L To select the desired line(s), press {8} calls for you when you are unavailable to answer repeatedly.

  • Page 36: Listening To Messages Using The Base Unit

    TG9385BX(e).book Page 36 Monday, November 2, 2009 1:26 PM Answering System [ Base unit Listening to messages using {MENU} i {#}{3}{0}{2} the base unit {V}/{^}: Select the desired line(s). i {SELECT} When new messages have been recorded, the After the base unit beeps, speak clearly about message indicator on the base unit flashes.

  • Page 37: Listening To Messages Using The Handset

    TG9385BX(e).book Page 37 Monday, November 2, 2009 1:26 PM Answering System want to select the other line, press {LINE 1} or Operation {LINE 2}. {^} or {V} Adjust the receiver/speaker volume (during playback) Erasing all messages {1} or {<} Repeat message (during playback) Erasing all messages for both line 1 and line 2 {2} or {>}...

  • Page 38: Remote Operation

    TG9385BX(e).book Page 38 Monday, November 2, 2009 1:26 PM Answering System other line, perform “Editing the number Program this setting using either one of the before calling back”, page 38. handsets or the base unit. Y Handset / [ Base unit Editing the number before calling back Press {MENU} during playback.

  • Page 39: Remote Commands

    TG9385BX(e).book Page 39 Monday, November 2, 2009 1:26 PM Answering System *2 To resume operation, enter a remote command Remote commands within 3 seconds, or the voice guidance starts. You can press dial keys to access certain *3 Unit resets to a pre-recorded greeting message. answering system functions without waiting for the voice guidance to prompt you.

  • Page 40: Answering System Settings

    TG9385BX(e).book Page 40 Monday, November 2, 2009 1:26 PM Answering System required to activate the voice mail service provided by your service provider/telephone Answering system settings company before changing this setting. – Change the number of rings of the voice mail Number of rings before the unit service so that the answering system can answer the call first.

  • Page 41: Voice Mail Service

    TG9385BX(e).book Page 41 Monday, November 2, 2009 1:26 PM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.

  • Page 42: Intercom/Locator

    TG9385BX(e).book Page 42 Monday, November 2, 2009 1:26 PM Intercom/Locator Answering an intercom call Intercom Y Handset Intercom calls can be made: – between the handset and base unit Press {C} to answer the page. – between handsets When you finish talking, press {OFF}. Note: [ Base unit L If you receive an outside call while talking on the...

  • Page 43: Transferring Calls

    TG9385BX(e).book Page 43 Monday, November 2, 2009 1:26 PM Intercom/Locator Transferring calls Conference calls Outside calls can be transferred between 2 people. 3 people can establish a conference call. Y Handset Conference call with 2 outside calls During an outside call, press {INTERCOM} While you are talking with an outside caller, you once to put the call on hold.
  • Page 44 TG9385BX(e).book Page 44 Monday, November 2, 2009 1:26 PM Intercom/Locator Conference call with an outside call and an intercom call While you are talking with an outside caller, one more extension can join the conversation and establish a conference call. Y Handset During an outside call, press {INTERCOM} once to put the call on hold.

  • Page 45: Useful Information

    TG9385BX(e).book Page 45 Monday, November 2, 2009 1:26 PM Useful Information Character entry Y Handset / [ Base unit The dial keys are used to enter characters and numbers. Each dial key has multiple characters assigned to it. The characters that can be entered depend on the character entry mode (page 45). –...
  • Page 46 TG9385BX(e).book Page 46 Monday, November 2, 2009 1:26 PM Useful Information Arabic character table ( L When you select Arabic as the display language, Arabic character table is available. Persian character table ( L When you select Persian as the display language, Persian character table is available. Extended 1 character table (N) L The following are used for both uppercase and lowercase:...

  • Page 47: Wall Mounting

    TG9385BX(e).book Page 47 Monday, November 2, 2009 1:26 PM Useful Information Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks Wall mounting into place. Base unit Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow.

  • Page 48: Belt Clip

    TG9385BX(e).book Page 48 Monday, November 2, 2009 1:26 PM Useful Information To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). Belt clip ■ To attach ■ To remove...

  • Page 49: Error Messages

    TG9385BX(e).book Page 49 Monday, November 2, 2009 1:26 PM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution L The called unit is in use. Busy L Other units are in use and the system is busy.

  • Page 50: Troubleshooting

    TG9385BX(e).book Page 50 Monday, November 2, 2009 1:26 PM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again.
  • Page 51 TG9385BX(e).book Page 51 Monday, November 2, 2009 1:26 PM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or 3 L Battery charge is low. Fully charge the batteries (page 10). flashes. I fully charged the batteries, but L Clean the charge contacts and charge again (page 10). 3 still flashes.
  • Page 52 TG9385BX(e).book Page 52 Monday, November 2, 2009 1:26 PM Useful Information Caller ID Problem Cause/solution Caller information is not L You must subscribe to Caller ID service. Contact your service displayed. provider/telephone company for details. L If your unit is connected to any additional telephone equipment such as a Caller ID box or cordless telephone line jack, plug the unit directly into the wall jack.
  • Page 53 TG9385BX(e).book Page 53 Monday, November 2, 2009 1:26 PM Useful Information Liquid damage Problem Cause/solution Liquid or other form of moisture L Disconnect the AC adaptor and telephone line cord from the has entered the handset/ base unit. Remove the batteries from the handset and leave to base unit.

  • Page 54: Index

    TG9385BX(e).book Page 54 Monday, November 2, 2009 1:26 PM Index Hold: 18 Index Intercom: 42 Interrupt tone: 27 Additional handset: 31 Key tone: 27 Alarm: 30 Line mode: 28 Answering calls Line selection mode: 14 Base unit: 17 M Making calls Handset: 17 Base unit: 16 Answering system...
  • Page 55 TG9385BX(e).book Page 55 Monday, November 2, 2009 1:26 PM Notes...
  • Page 56 Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd. © Panasonic Communications Co., Ltd. 2009...

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