LG G4 -H815 Owner's Manual page 104

Category
Hard Reset
(Factory
Reset)
Hard Reset
(Factory
Reset)
102
Question
How can I perform a
factory reset if I cannot
access the phone's
Settings menu?
Why can i not log into
my Google account?
Answer
If your phone does not restore to its
original condition, use a hard reset
(factory reset) to initialise it.
You have to check your Google
account information prior to a hard
reset because you must know your
existing Google account information to
use your device normally after a hard
reset.
If you have performed a Factory Reset
other than from the Settings menu,
you need to enter the Google account
that was previously on the device to
continue to use the device.
Data (either Mobile Data or Wi-Fi) is
required for authentication purposes.
If this is not known then the device
needs to be seen to by an LG
authorised service centre.
FAQ