Page 1: Abbreviations And Acronyms
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Page 2 The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by Dell Inc. is under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Page 3: Advanced Troubleshooting
Problems" and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel. ...
Page 4: Dell Diagnostics Main Menu
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag number. 3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Page 5: What Is A Driver
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer.
Page 6: Using Windows Xp Device Driver Rollback
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 7: Creating A Restore Point
Creating a Restore Point 1. Click the Start button and click Help and Support. 2. Click System Restore. 3. Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
Page 8: Before You Begin
The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative.
Page 9: Resolving Software And Hardware Incompatibilities
remove the CD. 4. If you want to install a new copy of Windows XP, press <Esc> to select that option. 5. Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times.
Page 10: Windows 2000
6. Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager. To use the Windows XP Hardware Troubleshooter: 1. Click the Start button and click Help and Support. 2. Type hardware troubleshooter in the Search field and click the arrow to start the search. 3.
Page 11: Advanced Features
Dell OpenManage Client instrumentation, which is based on DMI and CIM, is available for your computer. For information on IT Assistant, see the Dell OpenManage IT Assistant User's Guide available on the Dell Support website at support.dell.com.
Page 12: Padlock Ring
NOTE: Before you purchase an antitheft device, make sure that it works with the security cable slot on your computer. Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key. The documentation that comes with the device contains instructions for installing it.
Page 13: Typing Your System Password
Certain key combinations are not valid. If you enter one of these combinations, the speaker emits a beep. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. 4. Press <Enter>. ...
Page 14: Option Settings
Enter system setup and verify that Password Status is set to Unlocked. 2. Restart your computer. 3. When prompted, type the system password. 4. Press <Ctrl><Enter> to disable the existing system password. 5. Confirm that Not Enabled is displayed for the System Password option. ...
Page 15: Disabling A Forgotten Password And Setting A New Password
To change an existing setup password, you must know the setup password. Enter system setup. 2. Type the setup password at the prompt. 3. Highlight Setup Password and press the left- or right-arrow key to delete the existing setup password. ...
Page 16: Entering System Setup
Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. To confirm this information, see the Manufacturing Test Report that came with your computer, or find this information in the online Dell Accessories folder.
Page 17: Changing Boot Sequence For The Current Boot
You can use this feature, for example, to tell the computer to boot from the CD drive so you can run the Dell Diagnostics, but specify that the computer boots from the hard drive when the diagnostic tests are complete.
Page 18: Changing Boot Sequence For Future Boots
Changing Boot Sequence for Future Boots Enter system setup. 2. Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the popup menu. NOTE: Write down your current boot sequence in case you want to restore it. 3.
Page 19: Booting To A Usb Device
NOTE: You cannot set the parallel connector to 3BCh if Mode is set to EPP. Diskette Interface — The settings are Auto (default), Read Only, and Off. Auto turns off the integrated floppy drive controller when necessary to accommodate a controller card installed in an expansion slot. ¡...
Page 20: Power Button
1. Insert the memory key into a USB port and restart the computer. 2. When F12 = Boot Menu appears in the upper-right corner of the screen, press <F12>. The BIOS detects the device and adds the USB flash option to the boot menu. 3.
Page 21: Hyper-Threading
Your computer can be set to use less power when you are not working. You control the power usage through the operating system installed on your computer and certain option settings in system setup. The following periods of reduced power are called "sleep states." Standby —...
Page 22 Back to Contents Page Battery Dell™ OptiPlex™ 170L User's Guide CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 23 1 battery 2 battery socket 3 tab 5. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 6. Connect your computer and devices to electrical outlets, and turn them on. Enter system setup and restore the settings you recorded in step 1.
Page 24: Before You Begin
Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. ...
Page 25 4. Remove the computer stand, if it is attached. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 5. Open the computer cover. NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Page 26: Cleaning Your Computer
Back to Contents Page Cleaning Your Computer Dell™ OptiPlex™ 170L User's Guide Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor ...
Page 27 NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed air. Never touch the lens in the drive. If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs. 1.
Page 28 Back to Contents Page Chassis Speaker Dell™ OptiPlex™ 170L User's Guide Installing the Optional Chassis Speaker Removing the Chassis Speaker Installing the Optional Chassis Speaker CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 29 1 chassis slots (4) 2 speaker tabs (4) 3 chassis speaker 4 chassis speaker cable 5 chassis speaker connector Removing the Chassis Speaker 1.
Page 30 Back to Contents Page ...
Page 31: Replacing The Computer Cover
Back to Contents Page Replacing the Computer Cover Dell™ OptiPlex™ 170L User's Guide CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. 1. Ensure that all cables are connected, and fold cables out of the way.
Page 32: Finding Information For Your Computer
End User License Agreement Operating system updates Desktop System Software (DSS) and patches The DSS is located on the Drivers and Utilities CD and on the Dell Support website. Express Service Code and Service Tag and Microsoft Windows License Service Tag Microsoft® Windows® ...
Page 33 Service contract for my computer How to use Windows XP Windows Help and Support Center Documentation for my computer 1. Click the Start button and click Help and Support. Documentation for devices 2. Type a word or phrase that describes your problem and click the arrow icon. (such as a modem) 3.
Page 34 Back to Contents Page Glossary Dell™ OptiPlex™ 170L Systems User's Guide A B C D E F G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.
Page 35 L1 cache — Primary cache stored inside the processor. L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture. carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport. CD —...
Page 36 A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries. extended display mode —...
Page 37 HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).
Page 38 A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail. module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. monitor — The high-resolution TV-like device that displays computer output.
Page 39 An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
Page 40 system tray — See notification area. TAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video. text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
Page 41 ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket. Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip.
Page 42: Getting Help
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Page 43: Autotech Service
AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
Page 44: Problems With Your Order
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Page 45: Contacting Dell
Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Page 46 E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 0011 Home and Small Business 1-300-655-533 Government and Business toll-free: 1-800-633-559 Country Code: 61 Preferred Accounts Division (PAD) toll-free: 1-800-060-889 City Code: 2 Customer Care toll-free: 1-800-819-339 Technical Support (portables and desktops) toll-free: 1-300-655-533 Technical Support (servers and workstations) toll-free: 1-800-733-314...
Page 47 Large Corporate Accounts West toll-free: 800 858 2811 Large Corporate Accounts Spare Parts toll-free: 800 858 2621 Colombia General Support 980-9-15-3978 Costa Rica General Support 0800-012-0435 Czech Republic (Prague) Website: support.euro.dell.com E-mail: czech_dell@dell.com International Access Code: 00 Technical Support 22537 2727 Country Code: 420 Customer Care 22537 2707 Fax 22537 2714...
Page 48 toll-free: 1-877-270-4609 Hong Kong Website: support.ap.dell.com Technical Support E-mail: apsupport@dell.com International Access Code: Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191 Country Code: 852 Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and 2969 3196 PowerVault™) Customer Care 3416 0910 Large Corporate Accounts 3416 0907...
Page 49 81-44-520-1435 City Code: 44 Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690 Technical Support outside of Japan (PDAs, projectors, printers, routers) 81-44-556-3468...
Page 50 General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St. Vincent and the General Support toll-free: 1-877-270-4609 Grenadines Singapore (Singapore) Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 International Access Code: Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488...
Page 51 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 394 7478 Country Code: 65 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Slovakia (Prague) Website: support.euro.dell.com E-mail: czech_dell@dell.com International Access Code: 00 Technical Support 02 5441 5727 Country Code: 421 Customer Care 420 22537 2707 Fax 02 5441 8328...
Page 52 toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 Fax toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page...
Page 53: Small Desktop Computer
Back to Contents Page I/O Panel Dell™ OptiPlex™ 170L User's Guide Small Desktop Computer Mini-Tower Computer CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.
Page 54: Mini-Tower Computer
Mini-Tower Computer Replacing the I/O Panel 1. Follow the procedures in "Before You Begin." 2. Remove the hard drive(s). 3. Cut the tie wrap cord that secures the I/O panel cables to the computer frame. 4. Release and remove the front panel: a.
Page 55 1 screws (2) 2 I/O panel 3 sound/USB cable 4 tie wrap cord 6. Remove the I/O panel and disconnect the sound/USB cable from the I/O panel. 7. Attach the sound/USB cable to the new I/O panel. 8. Insert the I/O panel into the I/O cage and replace the screws that you removed in step 5. ...
Page 56 1 side hinges 2 front panel 10. Reinstall the hard drive(s). 11. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 12.
Page 57: Memory Installation Guidelines
If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module.
Page 58 1 memory connector closest to processor 2 securing clips (2) 3 connector 3. Align the notch on the bottom of the module with the crossbar in the connector. 1 cutouts (2) 2 memory module 3 notch 4 crossbar ...
Page 59: Removing Memory
Then repeat steps 5 through 8. 10. When the System Memory total is correct, press <Esc> to exit system setup. 11. Run the Dell Diagnostics to verify that the memory modules are operating properly. ...
Page 60: Replacing The Power Supply
Back to Contents Page Power Supply Dell™ OptiPlex™ 170L User's Guide Mini-Tower Computer Small Desktop Computer DC Power Connectors CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.
Page 61 12. Connect the AC power cable to the AC power connector on the back of the power supply. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 13.
Page 62: Dc Power Connector P1
14. Connect your computer and devices to electrical outlets, and turn them on. DC Power Connectors Small Desktop Power Supply DC Connector Pin Assignments ...
Page 63 DC Power Connector P2 Pin Number Signal Name 18-AWG Wire 1 +3.3 VDC Orange 2 COM Black 3 +5 VDC Red 4 COM Black 5 +12 VDC Yellow DC Power Connectors P3 and P4 Pin Number Signal Name 18-AWG Wire ...
Page 64: Main Power Connector
Main Power Connector Pin Number Signal name 18-AWG Wire 1 +3.3 VDC Orange 2 +3.3 VDC Orange 3 COM Black 4 +5 VDC Red 5 COM Black 6 +5 VDC Red 7 COM Black 8 PWR_OK Gray 9 +5 VSB Purple...
Page 65 Pin Number Signal Name 18-AWG Wire 1 +12 VDC Yellow 2 COM Black 3 COM Black 4 +5 VDC Red Floppy Drive Power Connector Pin Number Signal Name 22-AWG Wire 1 +5 VDC Red 2 COM Black 3 COM Black...
Page 66: Fcc Notices (U.s. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer system, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves.
Page 67 Back to Contents Page ...
Page 68: Jumper Settings
Back to Contents Page System Board Dell™ OptiPlex™ 170L User's Guide Jumper Settings Clearing the CMOS Replacing the System Board CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Jumper Settings ...
Page 69 NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. NOTICE: Before you disconnect a device from the computer or remove a component from the system board, verify that the standby power light on the system board has turned off.
Page 70 8. Remove the screws that secure the system board to the computer frame. Four of the screws that secure the system board to the computer frame also secure the heat-sink base to the system board. 9. Lift the system board out of the computer. 10.
Page 71: Removing The Computer Cover
Back to Contents Page Removing the Computer Cover Dell™ OptiPlex™ 170L User's Guide CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover.
Page 72: About Your Small Desktop Computer
Back to Contents Page About Your Small Desktop Computer Front View Back View Inside Your Computer System Board Components Attaching and Removing the Computer Stand Front View ...
Page 73: Back View
from a power-saving state, see "Power Management." See "Diagnostic Lights for a description of light codes that can help you troubleshoot problems with your computer. 10 front-panel Open the door to use the front-panel connectors. door *On computers with an optional floppy drive. ...
Page 74: Inside Your Computer
NOTE: Do not plug a telephone cable into the network connector. On computers with a network connector card, use the connector on the card. It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.
Page 75: System Board Components
1 hard drive padlock ring 2 optional internal heat sink and blower speaker assembly 3 power supply system board 4 optional card cage floppy drive 5 low-profile PCI card 10 CD/DVD drive slot System Board Components floppy-drive connector (DSKT) 11 CD drive audio cable connector (CD_IN) CD/DVD drive connector...
Page 76: Attaching And Removing The Computer Stand
battery socket (BATTERY) 13 power connector (12VPOWER) front-panel connector 14 processor and heat sink (FRONTPANEL) connector (CPU) IDE hard-drive connector 15 memory module connectors (IDE1) (DIMMs 1 and 2) serial ATA hard-drive 16 processor fan connector (FAN) connector (SATA1) internal speaker (SPEAKER) 17 password jumper standby power light 18 power connector (POWER)
Page 77 Back to Contents Page...
Page 78: Installing Cards
If you are replacing a card, remove the current driver for the card from the operating system. NOTE: Your Dell™ computer provides a slot for one low-profile, 32-bit, 33-MHz PCI card. Additional full-height cards may be installed on the optional card cage. NOTE: To install full-height cards in your computer, use the optional PCI Riser Customer Kit. To order this kit, contact Dell.
Page 79 1 card cage 2 handle b. If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card.
Page 80: Removing Cards
6. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust...
Page 81 7. Lower the retention arm and press it into place. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug the cable into the computer. 8. Replace the card cage (see step 3 of the previous procedure).
Page 82: Opening The Computer Cover
Back to Contents Page Opening the Computer Cover Dell™ OptiPlex™ 170L User's Guide CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 83: General Installation Guidelines
Back to Contents Page Drives Dell™ OptiPlex™ 170L User's Guide General Installation Guidelines Hard Drive Front-Panel Inserts CD/DVD Drive Floppy Drive Your computer supports: One serial ATA hard drive One optional floppy drive One optional CD or DVD drive General Installation Guidelines ...
Page 84: Connecting And Disconnecting Drive Cables
1 power cable 2 power input connector Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. ...
Page 85: Installing A Hard Drive
hard-drive cable power cable 2. Press in on the tabs on each side of the drive and slide the drive up and remove the drive from the drive bay. ...
Page 86: Front-Panel Inserts
13. Partition and logically format your drive before you proceed to the next step. For instructions, see the documentation that came with your operating system. 14. Test the hard drive by running the Dell Diagnostics. 15. Install your operating system on the hard drive. ...
Page 87: Removing A Cd/Dvd Drive
2. Press on the inserts until they pop free of the front-panel cover. CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
Page 88: Installing A Cd/Dvd Drive
power cable CD/DVD drive cable IDE connector 3. Press in on the tabs on each side of the drive, and slide the drive up and remove the drive from the drive bay. ...
Page 89: Removing A Floppy Drive
See the documentation that came with the drive for instructions on installing any software required for drive operation. 11. Update your configuration information by setting the appropriate Drive option (0 or 1) under Drives. See "System Setup Options" for more information. 12. Verify that your computer works correctly by running the Dell Diagnostics. Floppy Drive ...
Page 90: Installing A Floppy Drive
1. Follow the procedures in "Before You Begin." 2. Disconnect the data cable from the CD/DVD drive bay located above the floppy drive. 3. Disconnect the power and floppy-drive cables from the back of the floppy drive. 4. Disconnect the floppy-drive cable from the connector labeled DSKT on the system board. ...
Page 91 See the documentation that came with the drive for instructions on installing any software required for drive operation. Enter system setup and use the Diskette Drive option to enable your new floppy drive. 12. Verify that your computer works correctly by running the Dell Diagnostics. Back to Contents Page ...
Page 92: Replacing The Processor
Back to Contents Page Processor Dell™ OptiPlex™ 170L User's Guide Replacing the Processor CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. CAUTION: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer's electronic components.
Page 93 NOTICE: Do not discard the blower. You will reuse it. If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new processor.
Page 94 If you are installing a processor replacement kit from Dell, return the processor to Dell in the same package in which your replacement kit was sent. 12. Reinstall the two screws that attach the blower to the heat sink.
Page 95 1 heat-sink/blower assembly 4 retention base 2 screw 5 heat sink 3 retention base tab 6 screw 1 securing clip 2 tab 3 slot 4 retention base 14.
Page 96: About Your Mini-Tower Computer
11 service tag This label lists your computer's service tag and your Express Service Code (if applicable). If you call Dell technical support, use your Express Service Code to route the call directly to the correct support personnel. The Dell technical support staff will ask for your service tag.
Page 97 NOTE: Express Service may not be available in some countries. *On computers with an optional floppy drive. Back View 1 parallel Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. connector 2 diagnostic lights...
Page 98 Inside Your Computer CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. ...
Page 99 1 power connector 10 battery socket (XBT9E1) (J3J1) 2 floppy drive 11 front-panel audio connector connector (J4J1) (J9C2) 3 CD/DVD drive 12 CD/DVD audio connector connector (J6J1) (J9C1) 4 hard-drive connector 13 PCI card slots (3) (PCI1, PCI2, (J6J2) PCI3) 5 control panel 14 modem telephony/internal...
Page 100 You can do so by touching an unpainted metal surface on the computer chassis. NOTE: Your Dell computer uses only PCI slots. ISA cards are not supported. NOTE: If you are replacing a card, remove the current driver for the card from the operating system.
Page 101 1 card 2 card cutout 3 card connector on system board 4 crossbar 5. Ensure that the card is fully seated and that its bracket is within the card slot. 1 not fully seated card 2 fully seated card 3 bracket within slot 4 bracket caught outside of slot 6.
Page 102 5. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
Page 103: Removing The Control Panel
Back to Contents Page Control Panel Dell™ OptiPlex™ 170L User's Guide Removing the Control Panel Replacing the Control Panel CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer.
Page 104 1 control panel lever 2 control panel tab 3 notch 5. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug the cable into the computer. 6.
Page 105 Back to Contents Page Drives Dell™ OptiPlex™ 170L User's Guide General Installation Guidelines Hard Drive Adding or Replacing a Second Hard Drive CD/DVD Drive Floppy Drive Your mini-tower computer supports: One serial ATA hard drive One IDE hard drive Two hard drives: 2 IDE drives, or 1 SATA and 1 IDE drive One optional floppy drive...
Page 106 1 power cable 2 power input connector Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end. ...
Page 107 1 hard drive 2 bracket securing screw 3 hard drive securing screws (3) 4 drive bracket 5 bracket securing screw Installing a Hard Drive 1. Check the documentation for the drive to verify that it is configured for your computer. ...
Page 108: Adding Or Replacing A Second Hard Drive
11. Partition and logically format your drive before you proceed to the next step. For instructions, see the documentation that came with your operating system. 12. Test the hard drive by running the Dell Diagnostics. 13. Install your operating system on the hard drive. ...
Page 109 1 bracket securing screw 2 hard drive-securing screws (3) 3 drive bracket 4 bracket securing screw NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a soft surface, such as a foam pad, that will sufficiently cushion it.
Page 110 1 secondary hard drive 4 bracket securing screw 2 drive slots (2) 5 drive bracket 3 bracket tabs (2) 6 bracket securing screw 8. Connect the power and data cables to both drives. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 9.
Page 111 4. Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). 5. Remove the two extra alignment screws from the front of the computer and insert them into the drive. ...
Page 112: Adding A Second Cd Or Dvd Drive
9. Connect the power cable to the system board. NOTICE: When attaching the drive data cable, match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 10. Connect the power, audio, and drive cables to the drive. 11.
Page 113 1 drive alignment screws (2) NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. 6. Gently slide the drive into place. 1 securing screw 2 alignment screws (2) 3 extra alignment screws (two on certain computers)
Page 114 1 side hinges 2 front panel 14. Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 15. Connect your computer and devices to electrical outlets, and then turn them on. ...
Page 115 4. Remove the floppy drive insert by pressing on the two tabs. 1 tabs (2) 2 insert 5. Position the top of the floppy drive bracket so that it is completely flush with the bottom of the upper drive bay, and then slide the floppy drive bracket into place.
Page 116 See the documentation that came with the drive for instructions on installing any software required for drive operation. Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive. 14. Verify that your computer works correctly by running the Dell Diagnostics.
Page 117 Back to Contents Page ...
Page 118 Back to Contents Page Processor Dell™ OptiPlex™ 170L User's Guide Replacing the Processor CAUTION: Before you begin this procedure, follow the safety instructions in the Product Information Guide. 1. Follow the procedures in "Before You Begin." 2. Disconnect the cooling fan power cable from the FAN connector on the system board (see "System Board...
Page 119 NOTICE: If you are installing a processor upgrade kit from Dell, discard the original heat sink. If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you install your new processor. ...
Page 120 If you are not installing a processor upgrade kit from Dell, reuse the original heat sink when you replace the processor. If you installed a processor replacement kit from Dell, return the original heat sink and processor to Dell in the same package in which your replacement kit was sent.
Page 121 1 heat sink 2 retention base tab 3 retention base c. Insert the securing clip by placing the notched end of the clip opposite the tab into the slot on the retention base. Press the securing clip tab and lower the securing clip into place.
Page 122: Solving Problems
If the computer starts normally, reinstall the second module. yellow If available, install properly working memory of the same type into your computer. If the problem persists, contact Dell. yellow A possible PCI expansion Determine if a conflict exists by removing a card (not the video card) and then restarting the yellow card failure has occurred.
Page 123: Beep Codes
Verify that the memory modules that you are installing are compatible with your computer. green error exists. If the problem persists, contact Dell. yellow Another failure has Ensure that the cables are properly connected to the system board from all installed hard drives.
Page 124: Battery Problems
If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery. If the battery still does not work properly, contact Dell. Card Problems ...
Page 125: Floppy Drive Problems
If you have reinstalled all of the cards and the problem is not resolved, contact Dell. Clearing NVRAM and Restoring Default Settings To clear the computer's non-volatile random access memory (NVRAM) and restore the computer's system settings to their default values: 1.
Page 126: Dropped Or Damaged Computer
5. Click Start. MS-DOS Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and then press <Enter>. Run the Dell Diagnostics — If the tests indicate a faulty drive or drive controller, contact Dell. Check the cable connections —...
Page 127: Error Messages
Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and report the checkpoint code (nnnn) to the support technician. Attachment failed to respond — The floppy or hard drive controller cannot send data to the associated drive. See "Floppy drive...
Page 128 Diagnostics. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell —...
Page 129: General Problems
When your computer finishes booting, immediately back up your data and replace your hard drive. If no replacement drive is immediately available and the drive is not the only bootable drive, enter system setup and change the appropriate drive setting to None. Then remove the drive from the computer. Write fault —...
Page 130: Other Technical Problems
Go to support.dell.com for help with general usage, installation, and troubleshooting questions. The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail.
Page 131: Memory Problems
PS/2, Enhanced XT/AT, or PC/AT. See the keyboard documentation for recommended settings. Run the Dell Diagnostics — If any of the tests fail, contact Dell. Check for interrupt request conflicts — "Resolving Software and Hardware Incompatibilities." ...
Page 132: Power Problems
Printer Problems NOTE: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the printer documentation for the correct phone number. Check the printer documentation — See the printer documentation for setup and troubleshooting information.
Page 133: Serial Or Parallel Device Problems
If the problem occurs with particular software, see the software documentation for the recommended serial or parallel port settings. Ensure that the port settings match the recommended settings. Run the Dell Diagnostics — If the tests do not complete, contact Dell.
Page 134: No Sound From Headphones
If the tests complete successfully, the controller is functioning properly. If the problem persists, or if the tests do not complete successfully, contact Dell. Check for interrupt request conflicts — "Resolving Software and Hardware Incompatibilities." No sound from headphones ...
Page 135: If The Screen Is Blank
1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Display icon and click the Settings tab. 3. Try different settings for Screen area or Desktop area. Run the Dell Diagnostics — If any of the tests fail, contact Dell.
Page 136: Specifications
Dell™ OptiPlex™ 170L User's Guide Processor Processor type Intel® Pentium® 4 and Intel Celeron®; design provides for future Dell-supported upgrades. Level 1 (L1) cache 8 KB or 16 KB, depending on your computer configuration Level 2 (L2) cache 128-KB, 256-KB, 512-KB, or 1-MB (depending on your...
Page 137 Bus speed 33 MHz Small desktop computer one low-profile card (card size = 6.35 cm [2.5 inches] high by 16.76 cm [6.6 inches] long) connector on the system board optional: two full-height PCI card (card size = 10.67 cm [4.2 inches] high by 17.65 cm [6.95 inches] long) connectors on the riser card PCI connectors up to 3, depending on computer configuration (one...
Page 138 correct password is entered) Controls and Lights Power control push button Hard-drive access light green Link integrity light (on integrated network adapter) no light for 10-Mb operation; green light for 100-Mb operation Activity light (on integrated network adapter) yellow blinking light Diagnostic lights four lights on the back panel ...
Page 139 ...
Page 140: Warranty
Dell™ OptiPlex™ 170L User's Guide Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the Product Information Guide or separate paper warranty document that shipped with your computer.
Page 141: Microsoft® Windows® Xp Features
Back to Contents Page Microsoft® Windows® XP Features Dell™ OptiPlex™ 170L User's Guide Transferring Information to a New Computer User Accounts and Fast User Switching Setting Up a Home and Office Network Transferring Information to a New Computer The Microsoft® Windows® XP operating system provides a Files and Settings Transfer wizard to move data from the source computer to the new computer.
Page 142: User Accounts And Fast User Switching
When all of the settings and files have been applied, the Finished screen appears. 3. Click Finished and restart the new computer. User Accounts and Fast User Switching Adding User Accounts After the Microsoft® Windows® XP operating system is installed, the administrator or a user with administrator rights can create additional user accounts. 1.
Page 143: Network Setup Wizard
2. Connect the other end of the network cable to a network connection device, such as a network wall jack. Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

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