Station Features - Samsung DCS Compact II General Description Manual

DCS Compact II General Description
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Universal Answer
Station users may dial the Universal Answer code or press the UA key to answer
any outside lines programmed to ring the UA device. The UA device can be a
station, group of stations, common bell or ring over page.
Voice Mail Integration
The system uses DTMF tones (inband signaling) to communicate with a third–
party supplied compatible voice mail system. Stations can call forward to a voice
mail system. When answered, the system sends DTMF tones, routing the caller
directly to the called station user's mailbox. Keyset users can press one button to
retrieve messages from the voice mail system.
Walking Class of Service (WCOS)
This feature allows users to make calls or use features from a station that is
restricted. The users may either use the WCOS feature code or the authorization
code feature. Both methods change the class of service corresponding to the
station passcode or authorization code that is dialed. After the call is completed,
this station returns to its programmed class of service.

4.3 Station Features

Statistics
Average Ring Time.............................................
Number of Times All Agents Busy....................
Average Time In Queue.....................................
Total Calls Received...........................................
Longest Wait Time.............................................
Agent Calls
RECEIVED
202 1
203 0
204 0
Group Supervisors
Multiple supervisors can be assigned to each group, or one station can be
given supervisor status for multiple groups. The group supervisor (using a
display keyset) can add and delete agents, in real time, to/from the group to
handle the workload.
0.09
0
0:00
1
0:09
Average
CALL TIME
1:37
0:00
0:00
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Chapter 4. Features
Ring
TIME
0:09
0:00
0:00