Before You Call; Avoid Service Checklist - Kenmore Elite 318201026A Use & Care Manual

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Drawer is not level.
Cannot move appliance
easily. Appliance must be
accessible for service.
Warmer drawer does not
operate.

Avoid Service Checklist

POSSIBLE CAUSE/SOLUTION
Poor installation. Place a level on the cutout bottom. Make sure bottom is level.
Be sure cutout bottom is strong and stable enough to adequately support
drawer (and wall oven, if applicable).
Cabinets not square or are built in too tightly. Contact builder or installer to
make appliance accessible.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Contact Sears or another qualified servicer.
Power outage. Check house lights to be sure. Call your local electric company
for service.
An error at power up (or after a power failure) could happen if the control
knob was left on the ON position. If a power failure should occur, be sure to
set the control knob to the OFF position. This will reset the electronic controls.
Once the control knob has been set to the OFF position, the electronic controls
should return to normal operation.
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