Toshiba Satellite CL10-B User Manual

Toshiba Satellite CL10-B User Manual

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User's Manual
Satellite CL10-B/L10-B/L10t-B/
L10W-B
Satellite Radius 11 CL10W-B/
CL15W-B
Satellite Radius 11 L10W-B/
L15W-B

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Summary of Contents for Toshiba Satellite CL10-B

  • Page 1 User's Manual Satellite CL10-B/L10-B/L10t-B/ L10W-B Satellite Radius 11 CL10W-B/ CL15W-B Satellite Radius 11 L10W-B/ L15W-B...
  • Page 2: Table Of Contents

    Table of Contents Chapter 1 TOSHIBA Legal, Regulatory, and Safety Copyright, Disclaimer and Trademarks ..........1-1 Regulatory Information ................. 1-2 Video Standard Notice ................1-8 ENERGY STAR® Program ..............1-9 Disposing of the computer and the computer's batteries ....1-9 General Precautions ................
  • Page 3 Utilities and Applications ..............5-1 Special features ..................5-3 TOSHIBA Password Utility ..............5-5 TOSHIBA System Settings ..............5-7 TOSHIBA PC Health Monitor ..............5-8 TOSHIBA Setup Utility ................5-9 System Recovery ................5-11 Chapter 6 Troubleshooting Problem-solving process ..............6-1 Hardware and system checklist ............
  • Page 4: Chapter 1 Toshiba Legal, Regulatory, And Safety

    © 2014 TOSHIBA Corporation. All rights reserved. Under the copyright laws, this manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No patent liability is assumed, with respect to the use of the information contained herein.
  • Page 5: Regulatory Information

    ® The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Toshiba Corporation and its affiliates is under license. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
  • Page 6: Fcc Conditions

    Bus (USB 2.0 and 3.0) ports, HDMI port and Headphone/Microphone combo jack. Changes or modifications made to this equipment, not expressly approved by TOSHIBA or parties authorized by TOSHIBA could void the user’s authority to operate the equipment. FCC conditions This device complies with part 15 of the FCC Rules.
  • Page 7: Working Environment

    EMC (Electromagnetic Compatibility) and safety standards. However, TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented. In this case the persons who have connected/implemented those options/cables have to provide assurance that the system (PC plus options/cables) still fulfils the required standards.
  • Page 8 Note that Canadian Department of Communications (DOC) regulations provide, that changes or modifications not expressly approved by TOSHIBA Corporation could void your authority to operate this equipment. This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
  • Page 9 Evaluation, Authorization and Restriction of Chemicals), entered into force on 1 June 2007, with phased deadlines to 2018. Toshiba will meet all REACH requirements and is committed to provide our customers with information about the presence in our articles of substances included on the candidate list according to REACH regulation.
  • Page 10: Following Information Is Only For Turkey

    Toshiba meets all requirements of Turkish regulation 28300 “Restriction of the use of certain hazardous substances in electrical and electronic equipment”.
  • Page 11: Video Standard Notice

    Video Standard Notice THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO") AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH...
  • Page 12: Energy Star® Program

    Disposing of the computer and the computer's batteries The computer's battery is not user-accessible. Contact an authorized TOSHIBA service provider for details regarding how to dispose of the computer and the batteries. General Precautions TOSHIBA computers are designed to optimize safety, minimize strain, and withstand the rigors of portability.
  • Page 13 observed to further reduce the risk of personal injury or damage to the computer. Be certain to read the following general precautions and to note the cautions included in the text of the manual. Provide adequate ventilation Always make sure that your computer and AC adaptor have adequate ventilation and are protected from overheating when the power is turned on or when an AC adaptor is connected to a power outlet (even if your computer is in Sleep Mode).
  • Page 14: Cleaning The Computer

    Heat injury Avoid prolonged physical contact with the computer. If the computer is used for long periods, its surface can become very warm. While the temperature will not feel hot to the touch, if you maintain physical contact with the computer for a long time, for example if you rest the computer on your lap or if you keep your hands on the palm rest, your skin might suffer a low-heat injury.
  • Page 15: Instruction Manual For Safety And Comfort

    Make sure all disk/disc activity has ended before moving the computer. Turn off (shut down) the computer. Disconnect the AC adaptor and all peripherals before moving the computer. Close the display panel. Do not pick up the computer by its display panel. Before carrying your computer, shut it down, disconnect the AC adaptor and allow it to cool down.
  • Page 16 Please read. A note is a hint or advice that helps you make best use of your equipment. User's Manual 1-13...
  • Page 17: Chapter 2 Getting Started

    This chapter provides an equipment checklist, and basic information to start using your computer. If you use an operating system that was not pre-installed by TOSHIBA, some of the features described in this manual might not function properly. Equipment checklist Carefully unpack your computer, taking care to save the box and packaging materials for future use.
  • Page 18 Click Tap the Touch Pad or click the left Touch Pad control button once. Left click the mouse once. Tap the touch screen once (only for touch screen models). Right-click Click the right Touch Pad control button once. Right-click the mouse once. Press and hold on the touch screen (only for touch screen models).
  • Page 19: Short Name

    Short Name Short Name is defined as follows in this manual. Model Name Short Name Satellite CL10-B CL10-B Satellite L10-B/L10t-B L10-B Satellite Radius 11 L10W-B/L15W-B/Satellite L10W- L10W-B Satellite Radius 11 CL10W-B/CL15W-B CL10W-B Using your computer for the first time Be sure to read the enclosed Instruction Manual for Safety and Comfort for information on the safe and proper use of this computer.
  • Page 20 While holding down the palm rest with one hand so that the main body of the computer is not raised, slowly lift the display panel. It allows the angle of the display panel to be adjusted to provide optimum clarity. Figure 2-1 Opening the display panel (CL10-B/L10-B) 1.
  • Page 21 Opening the display (CL10W-B/L10W-B) The display panel can be opened to any angle up to 360 degrees which offers you the flexibility and versatility to operate your computer in one of the following defined modes. Figure 2-2 Opening the display panel to any angel (CL10W-B/L10W-B) Laptop mode Flat mode User's Manual...
  • Page 22 Stand mode Tent mode Tablet mode Keyboard and Touch Pad are temporarily disabled when you operate the computer in stand, tent or tablet mode. To open the display panel, slowly lift it with one hand holding the center of the display panel (as shown in the following figure) and the other hand holding the palm rest down so that the main body of the computer is not raised.
  • Page 23: Connecting The Ac Adaptor

    Figure 2-3 Opening the display panel (CL10W-B/L10W-B) 1. Display panel Use reasonable care when opening and closing the display panel. Opening it vigorously or slamming it shut could damage the computer It is suggested that you hold the center of the display panel while rotating the display panel.
  • Page 24 Always use the TOSHIBA AC adaptor that was included with your computer, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the computer. Use of an incompatible AC adaptor could cause fire or damage to the computer possibly resulting in serious injury.
  • Page 25: Turning On The Power

    Figure 2-5 Connecting the power cord to the AC adaptor (3-pin plug) Either a 2-pin or 3-pin adaptor/cord is included with the computer depending on the model. Connect the DC output plug of the AC adaptor to the DC IN 19 V jack on your computer.
  • Page 26: Initial Setup

    Figure 2-7 Turning on the power 1. Power button Product appearance depends on the model you purchased. Initial setup The Windows Startup Screen is the first screen displayed when you turn on the power. To install the operating system properly, follow the on-screen instructions on each screen.
  • Page 27 Power Options icon The Start screen provides you a convenient way to enter the Shut Down/ Sleep/Hibernation Mode. You can just click the power icon ( ) on the upper right of the Start screen and then select the mode you want. Charms Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.
  • Page 28: Turning Off The Power

    Sign-in options Windows offers a number of sign-in options including Password ( PIN ( ) and Picture password ( ) authentication to prevent from unauthorized access. If you have multiple sign-in methods set for a user account, you can select an option on the Windows login screen by clicking sign-in options.
  • Page 29: Sleep Mode

    Note that keyboard keys can only be used if the Wake-up on Keyboard option is enabled within the TOSHIBA System Settings. If the computer enters Sleep Mode while a network application is active, the application might not be restored when the computer is next turned on and the system returns from Sleep Mode.
  • Page 30: Hibernation Mode

    Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Sleep Mode feature. Allows the use of the panel power off feature. Executing Sleep Mode You can enter Sleep Mode in one of following ways: Click the power icon ( ) on the Start screen and then select Sleep.
  • Page 31: Starting Hibernation Mode

    Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits: Saves data to the internal storage when the computer automatically shuts down because of a low battery condition. You can return to your previous working environment immediately when you turn on the computer. Saves power by shutting down the system when the computer receives no input or hardware access for the time period set by the System Hibernate feature.
  • Page 32 Do not turn the computer or devices back on immediately. Wait a moment to let all capacitors fully discharge. User's Manual 2-16...
  • Page 33: Chapter 3 The Grand Tour

    Handle your computer carefully to avoid scratching or damaging the surface. Short Name is defined as follows in this manual. Model Name Short Name Satellite CL10-B CL10-B Satellite L10-B/L10t-B L10-B Satellite Radius 11 L10W-B/L15W-B/Satellite L10W- L10W-B Satellite Radius 11 CL10W-B/CL15W-B...
  • Page 34 DC IN/Battery The DC IN/Battery indicator shows the condition indicator of the DC IN and the battery charge status. White indicates the battery is fully charged while the power is being correctly supplied from the AC power adaptor. Refer to the Power Condition Descriptions section for more information on this feature.
  • Page 35 Power button Press this button to power on/off the computer. Power indicator The Power indicator glows white when the computer is turned on. However, if you turn off the computer into Sleep Mode, this indicator blinks white. External RGB monitor This port provides 15-pin, analog RGB port.
  • Page 36 Keep foreign metal objects, such as screws, staples, and paper clips, out of the Memory media slot. Foreign metal objects can create a short circuit, which can cause damage and fire, possibly resulting in serious injury. Right side (CL10-B/L10-B) The following figure shows the right side of the computer. Figure 3-3 The right side of the computer (CL10-B/L10-B) 1.
  • Page 37 Back (CL10-B/L10-B) The following figure shows the back of the computer. Figure 3-4 The back of the computer (CL10-B/L10-B) Underside (CL10-B/L10-B) The following figures show the underside of the computer. Ensure that the display is closed before the computer is turned over to avoid causing any damage.
  • Page 38 Figure 3-6 The front of the computer with the display panel open (CL10-B/L10-B) Figure 3-7 Top side of the touch screen model (CL10-B/L10-B) 1. Microphone 6. Windows button* 2. Web Camera LED 7. Display hinges 3. Web Camera 8. Keyboard 4.
  • Page 39 Do not touch or press strongly on the web camera lens. Failure to do so might reduce image quality. Use an eyeglass cleaner (cleaner cloth) or other soft cloth to clean the lens if it becomes dirty. Wireless Depending on the configuration of your communication computer, one or all of the following antennas are antennas...
  • Page 40: The Grand Tour For Cl10W-B/L10W-B

    Touch Pad control The two buttons below the Touch Pad are used buttons like the buttons on a standard mouse. Press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.
  • Page 41 Figure 3-9 The left side of the computer (CL10W-B/L10W-B) 1. DC IN 19 V jack 4. HDMI out port 2. Power button 5. Universal Serial Bus (USB 3.0) port 3. Power indicator 6. Memory media slot DC IN 19 V jack The AC adaptor connects to this jack in order to power the computer and charge its internal batteries.
  • Page 42 Before removing a USB device from the USB port of your computer, click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar, and then select the USB device that you want to remove. Keep foreign metal objects, such as screws, staples, and paper clips, out of the USB port.
  • Page 43 Universal Serial Bus One Universal Serial Bus port, which complies to (USB 2.0) port the USB 2.0 standard, is provided on the right side of the computer. The USB 2.0 port is not compatible with USB 3.0 devices. Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer.
  • Page 44 Front with the display open (CL10W-B/L10W-B) This section shows the computer with the display panel open. In order to open the display, lift up the display panel and position it at a comfortable viewing angle for you. Figure 3-13 The front of the computer with the display panel open (CL10W-B/L10W- 1.
  • Page 45 Wireless Depending on the configuration of your communication computer, one or all of the following antennas are antennas built-in: Wireless LAN Wireless LAN/Bluetooth Legal Footnote (Wireless LAN) For more information regarding Wireless LAN, refer to the Legal Footnotes section. Display screen 29.5 cm (11.6") LCD screen, configured with the following resolution: HD, 1366 horizontal x 768 vertical pixels...
  • Page 46: Magnets Location (Cl10W-B/L10W-B)

    Touch Pad control The two buttons below the Touch Pad are used buttons like the buttons on a standard mouse. Press the left button to select a menu item or to manipulate text or graphics designated by the pointer, and press the right button to display a menu or other function depending on the software you are using.
  • Page 47: Internal Hardware Components

    To check which type of processor is included in your model, open the TOSHIBA PC Health Monitor utility by clicking PC Health Monitor under TOSHIBA group in the Apps view, and then click PC Information. Legal Footnote (CPU) For more information regarding CPU, refer to the Legal Footnotes section.
  • Page 48 The capacity of the internal storage varies depending on the model. To check which type of internal storage is included in your model, open the TOSHIBA PC Health Monitor utility by clicking PC Health Monitor under TOSHIBA group in the Apps view, and then click PC Information.
  • Page 49: Power Condition Descriptions

    Legal Footnote (Graphics Processing Unit (GPU)) For more information regarding Graphics Processing Unit (GPU), refer to Legal Footnotes section. Intel ® Display Power Saving Technology Intel GPU models might include the Display Power Saving Technology feature that can save the power consumption of the computer by optimizing picture contrast on the internal LCD.
  • Page 50 Power on Power off (no operation) AC adaptor Battery fully • Operates • No charge connected charged • No charge • LED: white • LED: white Battery partially • Operates • Quick charge charged or no • Charge • LED: amber charge •...
  • Page 51: Power Indicator

    Power indicator Check the Power indicator to determine the power status of the computer. The following indicator conditions should be noted: White Indicates that power is being supplied to the computer and the computer is turned on. Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available (AC adaptor or battery) to maintain this condition.
  • Page 52: Chapter 4 Operating Basics

    Chapter 4 Operating Basics This chapter describes the basic operations of your computer, and highlights the precautions that must be taken when using it. Operating in Tablet Mode (CL10W-B/L10W-B) When operating the computer in tablet mode, observe the following instructions. Figure 4-1 Operating the computer in tablet mode (CL10W-B/L10W-B) Hold the computer firmly on your forearm.
  • Page 53: Using The Touch Screen

    Figure 4-2 Rotating the computer sideways (CL10W-B/L10W-B) When the computer is in laptop and flat mode, however, the screen orientation will always be in Landscape mode. Avoid having direct contact with the other edges of the hand held device while the wireless device is turned on and transmitting. Only factories installed wireless transmitter can be used with this hand held device to satisfy RF exposure compliance.
  • Page 54: Using The Touch Pad

    Slide Drag your finger on the touch screen to move through what is on the screen. Swipe to select Quickly slide down an item with your finger, such as an app tile to select it. This usually opens the app commands. Swipe Quickly move your finger in from the edge of the screen, without pausing when you first touch it.
  • Page 55: The Keyboard

    Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other (pinch) or away from each other (stretch). This shows different levels of information or visually zooms in or out. Two-Finger Scroll Place two fingers down and slide them vertically or horizontally from anywhere on the Touch Pad.
  • Page 56: Function Key

    You can configure the function keys’ mode as "Special function mode" or "Standard F1-F12 mode" by clicking System Settings -> Keyboard under TOSHIBA group in the Apps view. "Special function mode" allows you to use special functions without pressing the FN key.
  • Page 57: Battery

    Those toast notifications are disabled by default. You can enable them in the TOSHIBA Function Key application. To access it, click Function Key under TOSHIBA group in the Apps view. Windows special keys The keyboard provides two keys that have special functions in Windows, ®...
  • Page 58: Care And Use Of The Battery Pack

    You can change the Real-Time Clock settings in the BIOS setup utility. Refer to Troubleshooting for further information. Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly. Refer to the enclosed Instruction Manual for Safety and Comfort for detailed precautions and handling instructions.
  • Page 59: Battery Charging Notice

    Battery charging notice The battery might not begin charging immediately under the following conditions: The battery is extremely hot or cold (if the battery is extremely hot, it might not charge at all). To ensure the battery charges to its full capacity, charge it at room temperature of between 5°C to 35°C (41–...
  • Page 60: Maximizing Battery Operating Time

    Maximizing battery operating time The usefulness of a battery depends on how long it can supply power on a single charge, while how long the charge lasts in a battery depends on: Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power off period How often and for how long you use the internal storage and external disk drives, for example, optical disc...
  • Page 61: Lan

    4. Connect the AC adaptor to the DC IN 19 V jack of the computer, and to a wall outlet that is supplying power. The DC IN/Battery indicator glows amber to indicate that the battery pack is being charged. However, if DC IN/Battery indicator does not glow, this indicates that power is not being supplied.
  • Page 62: Memory Media

    Do not connect any other cable to the LAN jack except the LAN cable. Otherwise, malfunctions or damage might occur. Do not connect any power supplying device to the LAN cable that is connected to the LAN jack. Otherwise, malfunctions or damage might occur.
  • Page 63 Secure Digital (SD) Card microSD card adaptor and microSD card MultiMediaCard (MMC) Points to note about the memory media card SD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music Initiative), which is a technology adopted to prevent unlawful copy or playback of digital music.
  • Page 64: Media Care

    Media care Observe the following precautions when handling the card. Do not twist or bend cards. Do not expose cards to liquids or store in humid areas or lay media close to containers of liquid. Do not touch the metal part of a card or expose it to liquids or let it get dirty.
  • Page 65: Removing Memory Media

    Press the memory media gently to ensure a firm connection is made. The memory media will be partially out of the slot. Figure 4-6 Inserting memory media 1. Memory media slot 2. Memory media Product appearance depends on the model you purchased. Make sure that the memory media is oriented properly before you insert it.
  • Page 66: External Display

    External Display Your computer video capabilities can be enhanced with additional displays. External displays allow you to share your desktop or extend the desktop area. Connecting an external display Your computer comes with a built-in display, but you can also connect other external displays via available ports on the computer.
  • Page 67 The HDMI out port HDMI (High-Definition Multimedia Interface) port digitally transfers both video and audio data without reducing the quality. HDMI-compatible external display devices including televisions can be connected via the HDMI port. To connect an HDMI-compatible display device, do the following: To connect a device to the HDMI out port, you must purchase a suitable HDMI cable.
  • Page 68: Changing The Display Settings

    3. To use the internal speakers on your computer, select Speakers. To use the television or the external monitor that you have connected to the computer, select a different playback device. 4. Click the Set Default button. 5. Click OK to close the Sound dialog. Settings for display video on HDMI To view video on the HDMI display device, be sure to configure the following settings otherwise you might find that nothing is displayed.
  • Page 69: Connecting The Security Lock

    1. Security lock slot 2. Security lock Product appearance depends on the model you purchased. Optional TOSHIBA Accessories To make your computer even more powerful and convenient to use, you can add a number of options and accessories. For reference, the following...
  • Page 70: Microphone Level

    Microphone Level To change the microphone recording level, do the following: Right-click on the speaker icon on the Windows Taskbar, and select Recording devices from the sub menu. Select Microphone, and click Properties. On the Levels tab, move the Microphone slider to increase or decrease the microphone volume level.
  • Page 71 If you are running some applications (for example a 3D application or video playback), you might see some disturbance, flickering, or frame dropping on your screen. If that occurs, adjust the resolution of display, lowering it until the screen is displayed properly.
  • Page 72: Chapter 5 Utilities And Advanced Usage

    This utility allows you to set a password in order Utility to restrict access to the computer. To access this utility, click Password Utility under TOSHIBA group in the Apps view. TOSHIBA System This utility allows you to customize your Settings hardware settings according to the way you work with the computer and the peripherals you use.
  • Page 73 TOSHIBA Setup TOSHIBA Setup Utility is a BIOS setup utility that Utility provides you a menu-based user interface so that you can easily view and change BIOS settings. For more information, please refer to the TOSHIBA Setup Utility section. TOSHIBA eco Utility This computer is equipped with "eco mode".
  • Page 74: Special Features

    Windows Store applications are not included in the setup files above but can be downloaded from Windows Store. Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use. Access each function using the following procedures.
  • Page 75 HDD automatic power This feature automatically cuts off power to the hard disk drive when it is not accessed for a specified time, with power being restored when the hard disk drive is next accessed. This can be specified in the Power Options. System automatic This feature automatically shuts down the system Sleep/Hibernation...
  • Page 76: Toshiba Password Utility

    Passwords set by the TOSHIBA Password Utility function are different from the Windows password. User Password To start the utility, click the following items under TOSHIBA group in the Apps view: Password Utility -> User Password User authentication might be required to validate user rights when using TOSHIBA Password Utility to delete or change passwords, and so on.
  • Page 77 Refer to the TOSHIBA Setup Utility section for further information. If you forget your HDD User Password, TOSHIBA will NOT be able to assist you, and your HDD will be rendered COMPLETELY and PERMANENTLY INOPERABLE. TOSHIBA will NOT be held...
  • Page 78: Supervisor Password

    To run TOSHIBA System Settings, click System Settings under TOSHIBA group in the Apps view. The TOSHIBA System Settings window contains a number of tabs to allow specific functions of the computer to be configured. In addition there are also three buttons: OK, Cancel and Apply.
  • Page 79: Toshiba Pc Health Monitor

    TOSHIBA System Settings window. Some options shown in gray are possible to confirm their status. TOSHIBA System Settings screen might have the following tabs: General—Allows you to view the current BIOS version or change certain settings back to their default values Display—Allows you to select the internal LCD and/or external monitor...
  • Page 80: Starting The Toshiba Pc Health Monitor

    Follow the instructions displayed on-screen in the message. TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu- based user interface so that you can easily view and change BIOS settings.
  • Page 81 Yes or select Exit -> Exit Saving Changes -> Yes. The computer will restart immediately. Navigating the utility (CL10W-B/L10W-B) TOSHIBA Setup Utility can be navigated through the touch screen. Some buttons on the computer are also designated to execute the corresponding key function on the keyboard. Details are described as...
  • Page 82: System Recovery

    System Recovery There is a hidden partition allocated on the internal storage for the System Recovery Options in the event of a problem. You can also create recovery media and restore the system. The following items are described in this section: Creating Recovery Media Restoring the pre-installed software from your created Recovery Media...
  • Page 83: Restoring Pre-Installed Software From Recovery Media

    Insert the first blank disc into the external optical disc drive tray, or insert the USB Flash Memory into one available USB port. For models with Recovery Media Creator pre-installed: Click Recovery Media Creator under TOSHIBA group in the Apps view. For models without Recovery Media Creator pre-installed: Click Control Panel ->...
  • Page 84 Make sure to use the default Boot Mode option in the BIOS setup utility before restoring. 1.Launch the BIOS setup utility. Please refer to the TOSHIBA Setup Utility section for further information. 3. In the BIOS setup screen, select Advanced -> System Configuration ->...
  • Page 85: Restoring Pre-Installed Software From Recovery Partition

    "Recovery Media", the "Recovery Media" cannot be created. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition. If you have not created "Recovery Media", contact TOSHIBA support for assistance. Restoring the pre-installed software from the...
  • Page 86: Troubleshooting

    In reality many problems can be solved simply, but a few might require help from TOSHIBA Support. If you find you need to consult others, be prepared to describe the problem in as much detail as possible.
  • Page 87: Analyzing The Problem

    Always try to make detailed notes of your observations and keep them in a permanent error log - this helps you to describe your problems to TOSHIBA Support. In addition, if a problem recurs, the log you have made helps to identify the problem faster.
  • Page 88: If Something Goes Wrong

    Before using a peripheral device or application software that is not an authorized TOSHIBA part or product, make sure that the device or software can be used with your computer. Use of incompatible devices might cause injury or might damage your computer.
  • Page 89: Hardware And System Checklist

    Verify that the computer is on by looking at the Power indicator. If the indicator is glowing, the computer is on. Also, try turning the computer off and then on. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the DC IN/Battery indicator.
  • Page 90: Overheating Power Down

    If the computer has reached room temperature and it still does not start, or if it starts but shuts down quickly, contact TOSHIBA Support. AC power If you have trouble turning on the computer with the AC adaptor connected, check the status of the DC IN/Battery indicator.
  • Page 91: Real-Time Clock

    BIOS setup utility by using the following steps: Launch the BIOS setup utility. Refer to the TOSHIBA Setup Utility section for further information. Set the date in the System Date field. Set the time in the System Time field.
  • Page 92: Internal Display Panel

    Check to see whether there is a disc in the external boot from the optical disc drive - if so remove it and try to start internal storage the computer again. If this has no effect, check the Boot Priority Options setting within the TOSHIBA System Settings. User's Manual...
  • Page 93: Pointing Device

    As a last resort, you should reformat the internal storage and then reload the operating system and all other files and data. If you are still unable to resolve the problem, contact TOSHIBA Support. Memory Media Card For further information, refer to Operating Basics.
  • Page 94: Touch Pad

    Touch Pad is either To access it, click Control Panel -> Hardware too sensitive or not and Sound -> Mouse under Windows System in sensitive enough. the Apps view. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual...
  • Page 95: Usb Mouse

    If you are still unable to resolve the problem, contact TOSHIBA Support. USB device In addition to the information in this section, also refer to the documentation supplied with your USB device.
  • Page 96: Sound System

    Volume cannot be adjusted during Windows start up or shut down. If you are still unable to resolve the problem, contact TOSHIBA Support. External monitor Also refer to Operating Basics, and to the documentation supplied with your monitor for further information.
  • Page 97 Display error occurs Check that the cable connecting the external monitor to the computer is firmly attached. If you are still unable to resolve the problem, contact TOSHIBA Support. Problem Procedure Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub.
  • Page 98: Wireless Lan

    Bluetooth device is turned Check to ensure that no optional Bluetooth Adaptor is installed in the computer. The built-in Bluetooth hardware cannot operate simultaneously with another Bluetooth controller. If you are still unable to resolve the problem, contact TOSHIBA Support. User's Manual 6-13...
  • Page 99: Toshiba Support

    TOSHIBA support If you require any additional help using your computer or if you are having problems operating the computer, you might need to contact TOSHIBA for additional technical assistance. Before you call Some problems you experience might be related to software or the operating system so it is important that you investigate other sources of assistance first.
  • Page 100: Appendix Specifications

    Chapter 7 Appendix Specifications This section summarizes the technical specifications of the computer. Physical Dimensions The following physical dimensions do not include parts that extend beyond the main body. The physical dimensions might vary depending on the model you purchased. Size Approximately 289 (w) x 199 (d) x 19.9/19.9 (h) millimeters...
  • Page 101: Power Requirements

    Power Requirements AC adaptor 100-240V AC 50 Hz or 60 Hz (cycles per second) Computer 19 V DC External RGB monitor port pin assignment Signal Name Description Red Video Signal Green Video Signal Blue Video Signal Reserved Reserved Ground Ground Ground Ground Power Supply...
  • Page 102: Ac Power Cord And Connectors

    AC Power Cord and Connectors The AC input plug of the power cord must be compatible with the various international AC power outlets and the cord must meet the standards for the country/region in which it is used. All cords must meet the following specifications: Wire size: Minimum 0.75 mm...
  • Page 103: Information For Wireless Devices

    United Kingdom UL approved BS approved Australia Europe AS approved Approved by the appropriate agency Canada China CSA approved CCC approved Information for Wireless Devices Wireless Technology Interoperability The Wireless LAN is compatible with other LAN systems Direct Sequence Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n, b/g/n or Revision a/b/g/n/ac), as defined and approved by the Institute of...
  • Page 104: Wireless Devices And Your Health

    Because Wireless products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless products are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 105: Card Specifications

    If this occurs, the outsider might illegally access your system, eavesdrop, or cause the loss or destruction of stored data. TOSHIBA is not liable for the loss of data due to eavesdropping or illegal access through the wireless LAN and the damage thereof. Card Specifications Compatibility IEEE 802.11 Standard for Wireless LANs...
  • Page 106: Bluetooth Wireless Technology

    regulations might impose a number of limitations to the use of wireless communication equipment. Radio Frequency Band 5 GHz (5150-5850 MHz) (Revision a and n) Band 2.4 GHz (2400-2483.5 MHz) (Revision b/g and n) The range of the wireless signal is related to the transmit rate of the wireless communication.
  • Page 107: Radio Links

    Radio links You can easily establish links between two or more devices, with these links being maintained even if the devices are not within a line-of-sight of each other. Radio Regulatory Information The Wireless device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product.
  • Page 108 Russian Limited e.i.r.p 100mW. Permitted to use Federation: only for indoor applications, closed industrial and warehouse areas, and on board aircraft. Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight.
  • Page 109 check the current channel of operation. If operation is occurring outside of the allowable frequencies for outdoor use, as listed above, the user must contact the applicable national spectrum regulator to request a license for outdoor operation. Canada - Industry Canada (IC) This device complies with RSS-210 of the Industry Canada Rules.
  • Page 110 The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canada’s website www.hc-sc.gc.ca Taiwan Article 12...
  • Page 111 If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations.
  • Page 112: Device Authorization

    This equipment is approved to the radio standard by the countries/regions in the following table. If you use this equipment in the countries/regions which are not listed in the following table, contact TOSHIBA Support. As of August 2014 Austria Belgium...
  • Page 113: Legal Footnotes

    For optimum performance, use your computer product only under recommended conditions. Read additional restrictions in your product documentation. Contact TOSHIBA technical service and support, refer to TOSHIBA support section for more information.
  • Page 114: Battery Life

    Published battery life numbers are achieved on select models and configurations tested by TOSHIBA at the time of publication. Recharge time varies depending on usage. Battery might not charge while computer is consuming full power.
  • Page 115: Copy Protection

    powers of 2 for the definition of 1 GB = 2 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity will also be less if the product includes one or more pre-installed operating systems, such as Microsoft Operating System and/or pre-installed software applications, or media content.
  • Page 116: Openssl Toolkit License Issues

    OpenSSL Toolkit License Issues LICENSE ISSUES ============== The OpenSSL toolkit stays under a dual license, i.e. both the conditions of the OpenSSL License and the original SSLeay license apply to the toolkit. See below for the actual license texts. Actually both licenses are BSD-style Open Source licenses.
  • Page 117 LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
  • Page 118: Freetype License Issues

    All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word cryptographic can be left out if the rouines from the library being used are not cryptographic related :-). If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement:...
  • Page 119 This license applies to all files found in such packages, and which do not fall under their own explicit license. The license affects thus the FreeType font engine, the test programs, documentation and makefiles, at the very least. This license was inspired by the BSD, Artistic, and IJG (Independent JPEG Group) licenses, which all encourage inclusion and use of free software in commercial and freeware products alike.
  • Page 120 stated in the file in its original, unmodified form as distributed in the original archive. If you are unsure whether or not a particular file is covered by this license, you must contact us to verify this. The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg.
  • Page 121 materials: `FreeType Project`, `FreeType Engine`, `FreeType library`, or `FreeType Distribution`. As you have not signed this license, you are not required to accept it. However, as the FreeType Project is copyrighted material, only this license, or another one contracted with the authors, grants you the right to use, distribute, and modify it.
  • Page 122: Index

    Index AC adaptor additional 4-18 Equipment checklist 2-1 connecting 2-7 DC IN 19V jack 3-2, 3-9 External monitor problems 6-12 Battery extending life 4-9 Graphics Processing Unit monitoring capacity 4-8 3-16 save mode 5-4 Bluetooth 7-7 Hard disk drive automatic power off 5-4 Cleaning the computer 1-11 HDMI out port 3-3, 3-9 Cooling vents 3-15...
  • Page 123 4-13 down 6-5 removing 4-14 Power 6-5 Real-Time Clock 6-6 Sound system 6-11 Memory media slot 4-11 TOSHIBA support 6-14 Touch Pad 6-9 Moving the computer 1-11 USB device 6-10 USB mouse 6-10 MultiMediaCard removing 4-14 Recovery hard disk drive 5-14...
  • Page 124 problems 6-10 Video mode 4-19 Video RAM 3-16 Web Camera 3-6, 3-12 Wireless communication 7-5 User's Manual Index-3...

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