Before you begin If you purchased your Vonage ® Device from a retail store, you must first activate your Vonage phone service. (You will need to provide the MAC ID on the bottom of the Vonage Device.) In the U.S., visit www.vonage.com/activate. In Canada, visit www.vonage.ca/activate.
Welcome to the Quick Start Guide for Vonage ® Get ready to start saving money on your phone bill with Vonage – just follow these easy step-by-step instructions to set up your new Vonage device. Within minutes, you’ll be making phone calls with high-quality, low-cost Vonage phone service! If you have questions along the way, please go to the Troubleshooting Tips on page 8 or visit:...
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Step 1: Identify the items you’ll need from your Vonage ® Startup Kit. Locate your: • High-speed/broadband modem • Telephone • Ethernet cable that goes from your modem to your computer or router P ow er Et he rn et In te rn et Ph on e Vonage Device...
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Step 2: Set up your Vonage ® Device Unplug your existing modem’s power cord. Leave your modem connected to your cable or DSL phone line that supplies your Internet connection. Unplug the Ethernet cable that connects your modem to your computer or router. Unplug the cable from both your modem and your computer (or router).
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Connect one end of the blue cable to the Ethernet port on your modem. Connect the other end to the blue port labeled “Internet” on the back of the Vonage Device. Vonage Device Connect one end of the yellow cable to the yellow port labeled “Ethernet 1”...
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Now plug your modem’s power cord back into an electrical power outlet. NOTE: You should allow enough time for your modem to complete its start-up process. If you’re unsure about how long this takes, consult the manual that came with your modem. Typical modem start-up takes 60 seconds. Next, using the power cord that came with your Vonage kit, plug the smaller end of the power cord into the circular power port on the back of the Vonage Device.
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If your Internet connection doesn’t work and you have a cable modem: Unplug the modem for at least 60 seconds. If left off for less than 60 seconds, it might still “remember” old information that could prevent it from working properly. If your Internet connection still does not work, you may need to register your Vonage Device with your cable provider.
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Step 3: Connecting your phone Plug a standard telephone cord into your phone. NOTE: If not done so already, disconnect phone cord from wall. 2. Plug the other end into the Green Phone 1 Port on the back of the Vonage Device. NOTE: Make sure the phone light is solid.
Troubleshooting Tips If your Internet connection doesn’t work: You can solve many installation issues by resetting all of your equipment: First, power down in this order: Computer, Router, if you have one, Vonage Device, and then Modem NOTE: Leave the modem unplugged for at least 60 seconds. (The 60 seconds is to ensure the modem doesn’t “remember”...
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If your Internet connection works, but you don't hear a dial tone or a voice recording: Be sure your phone is plugged in to the Green Phone Port 1 the rear panel of the Vonage Device, and that it is disconnected from the wall jack that a traditional phone uses.