Troubleshooting - Nokia 5800 XpressMusic User Manual

Troubleshooting

21. Troubleshooting
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or PUK
code, or if you have not received such a code, contact your
network service provider. For information about
passwords, contact your access point provider, for
example, a commercial internet service provider (ISP) or
network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key. Select and hold the
application icon, and select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
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Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a couple
of seconds to several minutes. Establishing a GPS
connection in a vehicle may take longer. If you are
indoors, go outdoors to receive a better signal. If you are
outdoors, move to a more open space. Ensure that your
hand does not cover the GPS antenna of your device. If the
weather conditions are bad, the signal strength may be
affected. Some vehicles have tinted (athermic) windows,
which may block the satellite signals.
Q: Why can't I find my friend's device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over
10 metres (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you can
end the connection from the other device or deactivate
Bluetooth connectivity in your device. Select
Settings and Connectivity
Bluetooth > Off.
Menu
Bluetooth
> >
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