Samsung OfficeServ 500 General Description Manual page 99

STATION TYPES
The system software enables station ports to be defined for a specific use throughout the hotel. Each tele-
phone can be designated as being one of the five following types. A class of service has been established for
each station type.
1. NORMAL STATION – This is the default setting. The station will operate in the manner associated with a
normal business station.
2. ADMINISTRATOR – Only stations designated as Administrator can access special Hotel / Motel features,
such as Check In, Check Out, Room Status, Print Report, etc.
3. MEETING ROOM – A meeting room is similar to a guest room in the respect that it generates a room bill
but has different class of service option requirements.
4. GUEST NO SMOKING – When a station is designated as this type, it will appear in the administrator's key-
set display as a no smoking room. This station type will generate a room bill and follow its associated
class of service options.
5. GUEST SMOKING – When a station is designated as this type, it will appear in the administrator's keyset
display as a smoking room. This station type will generate a room bill and follow its associated class of
service options.
6. FAX STATION – When a station is designated as this type, the associated station number can be paired
with a fax extension so that calls from the fax extension can be billed to the room..
TELEPHONE CREDIT LIMIT
This feature is designed to control phone charges for hotel guests that do not use a credit card. These guests
will need to make a cash deposit for their phone calls. When the credit warning threshold has been reached
the guest will receive two beeps in their ear, (the warning threshold is determined by the COST RATE feature
and occurs one billing period prior to the credit limit being reached).When the credit limit is reached, the call
will be dropped, and the phone will then be restricted. An additional cash deposit is required to re-activate
the phone.
TRANSACTION RECORD OUTPUT
The OfficeServ 500 Hotel / Motel software provides an output for all Hotel / Motel transactions. Any transac-
tions, related to guest or meeting rooms, that take place within the hotel system, will be immediately sent
–"on the fly" to a serial port on the IOM card. The serial port will be assigned as PMS. This transaction stream
would typically be connected to a PC with a PMS software package, for system reports.
WAKE UP CALLS
The OfficeServ 500 Hotel / Motel software package supports a comprehensive wake-up feature.
• SET BY ATTENDANT – The hotel administrator stations or operator/attendant can set a wake call.
• SET BY GUEST – Each hotel guest can set his/her own wake up call using the telephone in their room.
• ANSWERED – Both the guest room bill and wake up call activity report will show the date and time the
guest answered the wake up call.
• NOT ANSWERED – Both the guest room bill and wake up call activity report will show each wake up call
attempt that was not answered by the hotel guest.This information will print out on the printer connect-
ed to the serial port designated for the Hotel / Motel Report.
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