HP Elitebook revolve 810 g2 User Manual
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HP Elitebook revolve 810 g2 User Manual

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  • Page 1 User Guide...
  • Page 2 HP End User Not all features are available in all editions Hewlett-Packard Company under license.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Configuring a wireless router ................17 Protecting your WLAN ..................17 Connecting to a WLAN ..................18 Using HP Mobile Broadband (select models only) ............18 Inserting and removing a SIM ................19 Using GPS (select models only) ..................20 Using Bluetooth wireless devices (select models only) .............
  • Page 6 4 Navigating using the keyboard, touch gestures and pointing devices ............23 Using pointing devices ........................24 Setting pointing device preferences ................... 24 Using the TouchPad and gestures ..................24 Turning the TouchPad off and on ..............25 Tapping ......................25 Scrolling ......................
  • Page 7 Intel Rapid Start Technology (select models only) ..........40 Initiating and exiting Sleep ................40 Enabling and exiting user-initiated Hibernation ..........41 Using the power meter and power settings ............41 Setting password protection on wakeup ............41 Using battery power ......................42 Finding additional battery information ...............
  • Page 8 Using antivirus software ........................66 Using firewall software ........................66 Installing critical security updates ....................... 67 Using HP Client Security ........................67 Installing an optional security cable ....................68 10 Maintenance ..............................69 Adding or replacing memory modules ....................69 Cleaning your computer ........................
  • Page 9 Using Windows operating system media (purchased separately) ........77 Using Windows Refresh or Windows Reset ..............78 Using HP Software Setup ....................78 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ........... 79 Using Computer Setup ........................79 Starting Computer Setup ....................79 Navigating and selecting in Computer Setup ..............
  • Page 10 The computer is unusually warm ..................98 An external device is not working ..................99 The wireless network connection is not working ..............99 A disc does not play ......................99 A movie is not visible on an external display ..............100 The process of burning a disc does not begin, or it stops before completion ....

  • Page 11: Welcome

    Welcome After you set up and register the computer, it is important to take the following steps: Windows Basics Take a minute to browse the printed guide to explore the new Windows® ● features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard.

  • Page 12: Finding Information

    Windows Basics guide Overview of using Windows® HP Support Assistant Operating system information ● To access HP Support Assistant, from the Start Software, driver, and BIOS updates ● screen, select the HP Support Assistant app. Troubleshooting tools ● To obtain the latest information in this guide, contact How to access support ●...
  • Page 13 Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
  • Page 14 Chapter 1 Welcome ENWW...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Right Component Description Power button Turns power on and off. Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components.
  • Page 16 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Left

    Left Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Speaker Produces sound.

  • Page 18: Display

    Display CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. Your computer can serve as both a standard notebook as a tablet, allowing you to use its touchscreen capabilities with a large number of apps.
  • Page 19 Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 20: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. For more information, see Edge swipes (select models only) on page Left TouchPad button Functions like the left button on an external mouse.

  • Page 21: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light Amber: microphone sound is off. ●...

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or the key. Windows key Returns you to the Start screen from an open app or the Windows desktop.

  • Page 23: Bottom

    HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Vents (2) Enable airflow to cool internal components.

  • Page 24: Rear

    Rear Component Description RJ-45 (network) jack with lights Connects a network cable. Green (left): The network is connected. ● Amber (right): Activity is occurring on the ● network. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 25: Connecting To A Network

    10 meters (approximately 33 feet) of each other. For more information about wireless technology, see the information and website links provided in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 26: Using Operating System Controls

    From the Start screen, type control panel, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 27: Setting Up A Wlan

    Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from ● an Internet service provider A wireless router (2) (purchased separately) ●...

  • Page 28: Connecting To A Wlan

    Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a mobile network operator...

  • Page 29: Inserting And Removing A Sim

    LTE (Long Term Evolution), which provides access to networks supporting LTE technology. ● You may need the HP Mobile Broadband Module serial number to activate mobile broadband service. The serial number is printed on a label inside the battery bay of your computer.

  • Page 30: Using Gps (Select Models Only)

    See the image on the battery bay to determine which way the SIM card should be inserted into your computer. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. Reconnect external power. Reconnect external devices. Turn on the computer.

  • Page 31: Connecting To A Wired Network

    Audio devices (headset, speakers) ● Mouse ● Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection.
  • Page 32 Chapter 3 Connecting to a network ENWW...

  • Page 33: Navigating Using The Keyboard, Touch Gestures And Pointing Devices

    Navigating using the keyboard, touch gestures and pointing devices Your computer allows navigation using touch gestures (select models only) in addition to the keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen (select models only).

  • Page 34: Using Pointing Devices

    Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options.

  • Page 35: Turning The Touchpad Off And On

    Turning the TouchPad off and on To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button. Tapping To make an on-screen selection, use the Tap function on the TouchPad. Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. ●...

  • Page 36: Scrolling

    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or ● right. 2-finger pinch zoom 2-finger pinch zoom allows you to zoom out or in on images or text. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers ●...

  • Page 37: 2-Finger Click

    2-finger click 2-finger click allows you to make menu selections for an object on the screen. NOTE: Using 2-finger click is the same action as using right-click with the mouse. Place two fingers on the TouchPad zone and press to open the options menu for the selected ●...

  • Page 38: Right-Edge Swipe

    Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. Swipe your finger gently from the right edge to reveal the charms. ● Left-edge swipe The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.

  • Page 39: Top-Edge Swipe

    Top-edge swipe The top-edge swipe displays app command options that allow you to customize apps. IMPORTANT: When an app is open, the top-edge gesture varies depending on the app. Gently swipe your finger from the top edge to reveal the app command options. ●...

  • Page 40: Using The Keyboard

    Using the keyboard The keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. TIP: The Windows key on the keyboard allows you to quickly return to the Start screen from...

  • Page 41: Using Keypads

    Hot key combination Description fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. fn+f4 Switches the screen image among display devices connected to the system.

  • Page 42: Using The Embedded Numeric Keypad

    Using the embedded numeric keypad Component Description Turns the embedded numeric keypad on and off when pressed in combination with the num lk key. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer.

  • Page 43: Turning The Embedded Numeric Keypad On And Off

    Turning the embedded numeric keypad on and off Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the keypad. NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer.
  • Page 44 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW...

  • Page 45: Multimedia

    ● Audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

  • Page 46: Adjusting The Volume

    For additional safety information, see the Environmental Notices . To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: Volume can also be controlled through the operating system and some programs.

  • Page 47: Webcam (Select Models Only)

    Taking still photos ● Video Your HP computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer without needing to connect to a network.

  • Page 48: Displayport

    DisplayPort The DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort cable (purchased separately).

  • Page 49: Power Management

    Power management power button NOTE: A computer may have a power button or a power switch. The term is used throughout this guide to mean both types of power controls. Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 50: Setting Power Options

    Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. ● Setting power options Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a...

  • Page 51: Enabling And Exiting User-Initiated Hibernation

    Enabling and exiting user-initiated Hibernation You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options: From the Start screen, type power options, and then select Power Options. In the left pane, click Choose what the power button does. Click Change Settings that are currently unavailable.

  • Page 52: Using Battery Power

    Finding additional battery information HP Support Assistant provides the tools and information about the battery. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Battery Check tool to test battery performance ●...

  • Page 53: Using Battery Check

    Using Battery Check HP Support Assistant provides information on the status of the battery installed in the computer. To run Battery Check: Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly.

  • Page 54: Resolving A Low Battery Level

    ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP ● Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer.

  • Page 55: Conserving Battery Power

    Turn the computer upside down on a flat surface, with the battery bay toward you. Slide the battery release latch (1) to release the battery. Pivot the battery up and then remove the battery from the computer (2). Conserving battery power From the Start screen, type power, select Settings, and then select Power Options.

  • Page 56: Disposing Of A User-Replaceable Battery (Select Models Only)

    If the battery is possibly covered by an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more information about ordering a replacement battery.

  • Page 57: Testing An Ac Adapter

    Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: The computer does not turn on. ● The display does not turn on. ● The power lights are off. ●...
  • Page 58 Chapter 6 Power management ENWW...

  • Page 59: External Cards And Devices

    External cards and devices Using memory card readers (select models only) Optional memory cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the memory card formats that are supported on your computer, see Getting to know your computer on page Inserting a memory card...

  • Page 60: Removing A Memory Card

    Removing a memory card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the memory card. Save your information and close all programs associated with the memory card. Click the remove hardware icon on the Windows desktop in the notification area, at the far right of the taskbar.

  • Page 61: Connecting A Usb Device

    Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. Connect the USB cable for the device to the USB port. ▲ NOTE: The following illustration may look slightly different than your computer. You will hear a sound when the device has been detected.

  • Page 62: Using Optional External Drives

    Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port to the computer. NOTE: HP external USB optical drives should be connected to the powered USB port to the computer. USB drives include the following types: 1.44-megabyte diskette drive...

  • Page 63: Drives

    Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow ●...

  • Page 64: Using Hard Drives

    Using hard drives CAUTION: To prevent information loss or an unresponsive system: Save your work and shut down the computer before adding or replacing a memory module or hard drive. If you are not sure whether the computer is off, turn the computer on by pressing the power button. Then shut down the computer through the operating system.

  • Page 65: Replacing The Service Door

    Replacing the service door Replace the service door after accessing the memory module slot, hard drive, regulatory label, and other components. Set the service cover down in place (1), taking care to align it properly, and then slide it toward the battery bay until the service door snaps into place (2).

  • Page 66: Removing The Hard Drive

    Removing the hard drive To remove a hard drive: Save your work and shut down the computer. Disconnect AC power and external devices connected to the computer. Turn the computer upside down on a flat surface. Remove the battery and the battery bay cover(see Removing a battery on page 44).

  • Page 67: Improving Hard Drive Performance

    You may want to set it to run during the night or at another time when you do not need access to your computer. HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any time.
  • Page 68 Chapter 8 Drives ENWW...

  • Page 69: Security

    Some features listed in this chapter may not be available on your computer. Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (f10)

  • Page 70: Using Passwords

    Protects access to a Windows user account. *For information about setting a Windows administrator password or a Windows user password from the Start screen, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Chapter 9 Security...

  • Page 71: Setting Passwords In Computer Setup

    Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock.

  • Page 72: Entering A Bios Administrator Password

    Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. When prompted, type your current password. When prompted, type your new password again to confirm. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 73: Setting A Drivelock Password

    drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords. NOTE: A BIOS Administrator password must be set before you can access the DriveLock features. To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup.

  • Page 74: Entering A Drivelock Password

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).

  • Page 75: Using Computer Setup Automatic Drivelock

    Enter the BIOS Administrator password, and then press enter. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press enter. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. Use a pointing device or the arrow keys to select Disable protection.

  • Page 76: Removing Automatic Drivelock Protection

    Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

  • Page 77: Installing Critical Security Updates

    HP Client Security software is preinstalled on computer models. This software can be accessed through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification area at the far right of the taskbar, or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data.

  • Page 78: Installing An Optional Security Cable

    Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look slightly different from the illustration in this section.

  • Page 79: 10 Maintenance

    10 Maintenance Adding or replacing memory modules The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. NOTE: Before adding or replacing a memory module, make sure the computer has the most recent BIOS version, and update the BIOS if needed.
  • Page 80 Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 81: Cleaning Your Computer

    Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.

  • Page 82: Cleaning Procedures

    CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product.

  • Page 83: Updating Programs And Drivers

    SoftPaq Download Manager. To download SoftPaqs: From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq ▲ Download Manager. Follow the instructions to download SoftPaqs.
  • Page 84 Chapter 10 Maintenance ENWW...

  • Page 85: 11 Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 86: Using The Windows Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Chapter 11 Backup and recovery...

  • Page 87: Using F11 Recovery Tools

    Worldwide Telephone Numbers To order a Windows operating system DVD, contact support. See the booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

  • Page 88: Using Windows Refresh Or Windows Reset

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 89: Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 90: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 91: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.
  • Page 92 Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 93: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 94: Dynamically Choosing A Boot Device Using The F9 Prompt

    Your changes go into effect when the computer restarts. Entering MultiBoot Express preferences When the Express Boot menu is displayed during startup, you have the following choices: Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 95: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 96 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ENWW...

  • Page 97: 13 Support

    13 Support Contacting support If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: Chat online with an HP technician.

  • Page 98: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.
  • Page 99 Microsoft® Certificate of Authenticity (select models only)—Contains the Windows Product Key. ● You may need the Product Key to update or troubleshoot the operating system. Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the ●...
  • Page 100 Chapter 13 Support ENWW...

  • Page 101: 14 Specifications

    14 Specifications Input power ● Operating environment ● ENWW...

  • Page 102: Input Power

    DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications.

  • Page 103: Operating Environment

    Operating environment Factor Metric U.S. Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% 10% to 90% Nonoperating 5% to 95% 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m...
  • Page 104 Chapter 14 Specifications ENWW...

  • Page 105: Appendix A Traveling With The Computer

    If you are shipping the computer or a drive, use suitable protective packaging and label the ● package “FRAGILE.” If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an ● 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments.
  • Page 106 Check the computer-related customs regulations for each country or region on your ◦ itinerary. Check the power cord and adapter requirements for each location in which you plan to use ◦ the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances.

  • Page 107: Appendix B Troubleshooting

    NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. If the computer is plugged into an external power source other than an AC outlet, plug the ●...

  • Page 108: The Computer Screen Is Blank

    The computer screen is blank If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause: The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is ●...

  • Page 109: An External Device Is Not Working

    An external device is not working Follow these suggestions if an external device does not function as expected: Turn on the device according to the manufacturer's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ●...

  • Page 110: A Movie Is Not Visible On An External Display

    The playback window in the multimedia program may close. To return to playing the disc, ◦ click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. A movie is not visible on an external display If both the computer display and an external display are turned on, press fn+f4...

  • Page 111: Appendix C Electrostatic Discharge

    Before handling components, discharge static electricity by touching an unpainted metal surface ● of the component. If you remove a component, place it in an electrostatic-safe container. ● If you need more information about static electricity or assistance with component removal or installation, contact HP support. ENWW...
  • Page 112 102 Appendix C Electrostatic discharge ENWW...

  • Page 113: Index

    Index Symbols/Numerics downloading an update 81 2-finger pinch zoom TouchPad updating 81 Disk Cleanup software 57 gesture 26 Bluetooth device 15, 20 Disk Defragmenter software 57 Bluetooth label 89 display image, switching 31 buttons DisplayPort, connecting 38 AC adapter, testing 47 left TouchPad 10 DisplayPort, identifying 14 AC adapter/battery light 14...
  • Page 114 88 optical drive 52 hot keys, media 35 wireless certification 89 optional external devices, using HP Client Security WLAN 89 HP Mobile Broadband, disabled latch, battery cover release 13 legacy support, USB 79 HP PC Hardware Diagnostics passwords lights (UEFI)
  • Page 115 power-saving states 40 Disk Cleanup 57 volume product name and number, Disk Defragmenter 57 adjusting 36 computer 88 firewall 66 buttons 36 public WLAN connection 18 speaker 7 keys 36 storing a battery 45 volume button 5 switch, power 39 volume keys, identifying 31 readable media 40 recovery 78...
  • Page 116 106 Index ENWW...

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