Toshiba Strata CTX User Manual page 13

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Figure 1 DKT3000-series LCD Telephone with ACD Buttons
Strata CTX ACD Agent/Supervisor Telephone
QUEUE SALES
A 5/6 CW 2
Mode Page Scroll
Avail/
Unavail
Log In/Out
ACD Help
Msg Spdial
ACD Call
Vol
Mic Redial
207-1
Spkr Cnf/Trn Hold
ACD Extension
buttons Number
07/04
LCD shows Queue
Sales group
status.
04:00
5 of 6 Agents are
Feature
logged in.
Calls Waiting = 2 in
queue.
Longest call is 4
minutes.
Start/End
Shift
Monitor
Call
Join
Work Unit
ACD PU
Display
Status
End
Wrap Up
The Grand Tour
ACD Telephone
Supervisor
buttons
(shown in grey)
ACD
buttons
3