GE Digital Video Storage System User Manual page 24

shipment in which it was received. If a customer requests a faster return
shipment, the difference will be charged.
For all non-warranty repairs, the customer will be billed for parts, labor, and
shipping. Labor will be billed in half-hour increments.
Note: Customers requesting an estimate prior to repair will be notified by phone. If they
cannot be reached, they will be notified by fax. If we are unable to reach the contact person
for repair authorization after one phone attempt and two fax attempts, the equipment will be
returned without being repaired. We will hold equipment no longer than two weeks.
Advance Replacement Policy
When an advance replacement is required, we will send the customer
replacement equipment from our stock and receive the returned product in
exchange. The received equipment will be evaluated and the repair department
will determine whether it is a warranty replacement. If it is non-warranty, see our
repair policy above for details. The following guidelines will be used for all
advance replacements:
• Fewer than 45 days from purchase, GE Security will replace the product with new
equipment.
• From 45 days to 1 year from purchase, GE Security will replace the product with
refurbished equipment.
• From 1 year to 3 years from purchase, the product must be sent in for repair.
Advance replacements will be sent for a fee of $100.
If you have questions about this policy, please contact GE Security's RMA
Department at
800-469-1676.
DVSe 24 0150-0178H