Page 1 USER’S GUIDE MFC-9840CDW Version A CHN-ENG...
Page 2 Place of Purchase: The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. © 2007 Brother Industries, Ltd.
Page 3: Compilation And Publication Notice
Publication Notice APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in other countries.
Page 4: Table Of Contents
Table of Contents Section I General General information Using the documentation ..................2 Symbols and conventions used in the documentation ........2 Accessing the User’s Guides.................3 Viewing documentation ...................3 Control panel overview ..................6 Status LED indications ..................9 Loading paper and documents Acceptable paper and other media..............11 Recommended paper ..................11 Type and size of paper ..................11 Handling and using special paper ..............13...
Page 5 Security features Security........................ 29 Setting lock ....................29 Secure Function Lock ..................30 Setting the password for the administrator ........... 31 Setting up the Public user................31 Setting up restricted users................32 Turning Secure Function Lock on/off............. 32 Turning Secure Function Lock on..............32 Turning Secure Function Lock off ..............
Page 6 Multi-Line connections (PABX) ..............54 External and extension telephones..............54 Operation from extension telephones............54 For Fax/Tel mode only...................55 Connecting an external or extension telephone ..........55 Using a non-Brother cordless external handset ..........55 Using remote codes..................56 Dialling and storing numbers How to dial ......................57 Manual dialling....................57 One-touch dialling..................57...
Page 7 Changing the fax forwarding number ............69 Remote fax commands..................70 Polling Polling receive ..................... 71 Secure polling....................71 Delayed polling ....................72 Sequential polling ..................72 Polled transmit (black & white only)..............73 Setup for polled transmit................73 Setup for polled transmit with a secure code..........74 Printing reports Fax reports......................
Page 8 DPOF printing ....................90 Connecting a camera as a storage device ............90 Understanding the error messages ..............91 Printing data from a USB flash memory drive Supported file formats..................92 ® Creating a PRN or PostScript 3™ file for direct printing ........92 Printing data directly from the USB flash memory drive ........93 Understanding the error messages ..............94 Section V Software Software and network features...
Page 9 Troubleshooting and routine maintenance Troubleshooting ....................110 Solutions to common problems ..............110 Improving the print quality ................117 Setting dial tone detection ................128 Telephone line interference ................. 128 Error and maintenance messages..............129 Checking if the machine has faxes in its memory ........135 Transferring faxes to another fax machine ..........
Page 10 Computer requirements ..................228 Consumable items .....................229 Ethernet wired network ..................230 Ethernet wireless network..................231 Authentication and encryption for wireless users only.........232 Wi-Fi Alliance certification ................233 Glossary Index viii...
Page 11 Section I General General information Loading paper and documents General setup Security features...
Page 12: General Information
Warning icons tell you what to do to documentation avoid the risk of injury. Electrical Hazard icons alert you to a Thank you for buying a Brother machine! possible electrical shock. Reading the documentation will help you Hot Surface icons warn you not to make the most of your machine.
Page 13: Accessing The User's Guides
The printed User’s Guide does not contain all To view the documentation, from the Start the information about your machine. The menu, point to Brother, MFC-9840CDW from advanced features of the Printer, Network, the program group, and then click Scanner, and PC Fax are explained in the User’s Guides in HTML format.
Page 14 ® ® selection in the Presto! PageManager Double-click Brother Solutions Center application. icon to go to the Brother Solutions Center, where you can view or download the PDF documents. (Internet access and PDF Reader software are required.)
Page 15 General information How to find scanning instructions There are several ways you can scan documents. You can find the instructions as follows: Software User's Guide: Scanning in Chapter 9 Using ControlCenter2 in Chapter 10 Network Scanning in Chapter 11 ® ®...
Page 16: Control Panel Overview
Chapter 1 Control panel overview 1 One-Touch keys 5 Dial pad These 20 keys give you instant access to 40 Use these keys to dial telephone and fax previously stored numbers. numbers and as a keyboard for entering information into the machine. Shift The # key temporarily switches the dialling Lets you access One-Touch numbers 21 to 40...
Page 17 General information 8 Copy keys: 11 Fax and telephone keys: Contrast/Quality Hook Lets you change the quality or contrast for the Lets you answer an incoming call on an next copy. external telephone. Enlarge/Reduce Redial/Pause Reduce or enlarges copies. Redials the last number called. It also inserts a pause when programming quick dial numbers.
Page 18 Chapter 1 12 Print keys: Direct Lets you print from a USB flash memory drive or Pictbridge compatible camera connected directly to the machine. (See Printing data directly from the USB flash memory drive on page 93.) Secure When using Secure Function Lock, you can switch restricted users by holding down Shift as you press Secure.
Page 19: Status Led Indications
General information Status LED indications The Status LED (light emitting diode) will flash and change color depending on the machine’s status. The LED indications shown in the table below are used in the illustrations in this chapter. LED Status LED is off. LED is on.
Page 20 If you cannot clear the error and you see the same service call indication after turning the machine back on, please call your Brother dealer. Cover open The front cover or back cover is open. Close the cover. Toner life end Replace the toner cartridge with a new one.
Page 21: Loading Paper And Documents
Loading paper and documents Acceptable paper and Type and size of paper other media The machine loads paper from the installed standard paper tray, multi-purpose tray, or optional lower tray. Recommended paper Standard paper tray To get the best print quality, we suggest using the following paper.
Page 22 Chapter 2 The names for the paper trays in the printer driver and this Guide are as follows: Tray and optional unit Name Standard paper tray Tray 1 Optional lower tray Tray 2 Multi-purpose tray MP tray Paper capacity of the paper trays Paper size Paper types No.
Page 23: Handling And Using Special Paper
• that is multipart or carbonless • that is designed for inkjet printing If you use any of the types of paper listed above, they may damage your machine. This damage is not covered under any Brother warranty or service agreement.
Page 24 Chapter 2 Envelopes Note Most envelopes will be suitable for your • Before you print envelopes, you must ‘fan’ machine. However, some envelopes may the stack to avoid paper jams and have print-quality problems because of the misfeeds. way they have been made. A suitable •...
Page 25 • that cannot be arranged neatly when machine. This damage is not covered stacked under any Brother warranty or service • that are made of paper that weighs more agreement. than the paper weight specifications for...
Page 26: Unprintable Area
Chapter 2 Unprintable area Labels The machine will print on most types of labels designed for use with a laser machine. Labels Unprintable area for copies should have an adhesive that is acrylic-based since this material is more stable at the high The printable area begins at approximately 4 temperatures in the fuser unit.
Page 27: Unprintable Area When Printing From A Computer
Loading paper and documents Unprintable area when Loading paper and printing from a computer envelopes When using the default driver the printable The machine can feed paper from the area is smaller than the paper size, as shown standard paper tray, optional lower tray or below.
Page 28 Chapter 2 Loading plain paper in the paper tray Fan the stack of paper well to avoid paper feeding problems. Unfold the output paper tray support flap (1). Put the paper into the paper tray with the top edge of the paper in first and the print side face down.
Page 29 Loading paper and documents Loading envelopes or other media in Pull out the MP tray support flap (1). the multi-purpose tray (MP tray) Use the MP tray when printing envelopes, labels, and thick paper. Before loading, press the corners and sides of the envelopes to make them as flat as possible.
Page 30: Loading Documents
Chapter 2 Loading documents Unfold the ADF document output support flap (1) and the ADF support flap (2). You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass. (Flatbed) Using the ADF (automatic document feeder) The ADF can hold up to 50 pages and feeds each sheet individually.
Page 31: Using The Scanner Glass (Flatbed)
Loading paper and documents Using the scanner glass Close the document cover. (Flatbed) CAUTION You can use the scanner glass to fax, scan, If the document is a book or is thick, DO or copy the pages of a book or one page at a NOT slam the cover or press on it.
Page 32: General Setup
General setup Mode timer Paper settings The machine has three mode keys on the Paper type control panel: Fax, Scan, and Copy. You can set how much time the machine Set up the machine for the type of paper you takes after the last Copy or Scan operation to are using.
Page 33: Paper Size
General setup Paper size Tray use in copy mode You can use nine sizes of paper for printing You can change the priority tray that the copies: A4, Letter, Legal, Executive, A5, A6, machine will use for printing copies. B5, B6 and Folio, and four sizes for printing When you choose Tray#1 Only, MP Only faxes: A4, Letter, Legal or Folio (8"×13").
Page 34: Tray Use In Fax Mode
Chapter 3 Tray use in fax mode Tray use in print mode You can change the default tray that the You can change the default tray the machine machine will use for printing received faxes. will use for printing from your computer. When you choose Tray#1 Only, MP Only Press Menu, 1, 6, 3.
Page 35: Volume Settings
General setup Volume settings Speaker volume You can choose a range of speaker volume Ring volume levels, from High to Off. You can change the speaker volume through You can choose a ring volume level from a the menu: range of settings, from High to Off. Press Menu, 1, 4, 3.
Page 36: Ecology Features
Chapter 3 Ecology features Sleep time Setting the sleep time reduces power Toner save consumption by turning off the fuser while the machine is idle. You can save toner using this feature. When You can choose how long the machine must you set toner save to On, print appears be idle (from 000 to 240 minutes) before it lighter.
Page 37: Turning Off The Scanner Lamp
General setup Turning off the scanner Setting the fax logic lamp You can change the transmission process when you send or receive the fax manually The scanner lamp stays on for 16 hours with an external telephone. before automatically switching off to preserve Easy mode: the life of the lamp and reduce power consumption.
Page 38: Dial Prefix
Chapter 3 Dial Prefix The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your telephone system requires a 9 to dial an outside number use this setting to automatically dial 9 for every fax you send.
Page 39: Security Features
Press OK. machine settings. Press Stop/Exit. Make a careful note of your password. If you forget it, please call your Brother dealer. Changing your setting lock password While Setting Lock is On, you cannot change the following settings without a password: Press Menu, 1, 8, 1.
Page 40: Secure Function Lock
Press OK. Make a careful note of your password. If you Enter your four-digit password. forget it, please call your Brother dealer. Press OK. Print includes PC-Fax Send as well as print jobs. Press Stop/Exit.
Page 41: Setting The Password For The Administrator
Security features Setting the password for the Setting up the Public user administrator You can set up the Public user. Public users do not need to enter a password. The password you set in these steps is for the administrator. This password is used to set Note up users and to turn Secure Function Lock on You must disable at least one function to...
Page 42: Setting Up Restricted Users
Chapter 4 Setting up restricted users Turning Secure Function Lock on/off You can set up users with restrictions and a password. If you enter the wrong password when following the instructions below, the LCD will Press Menu, 1, 8, 2. show Wrong Password.
Page 43: Switching Users
Security features Switching Users This setting allows a restricted user to log on the machine when Secure Function Lock is turned on. Note After a restricted user has finished using the machine, it will return to the Public setting within the same time as the Mode Timer setting (Menu, 1,1).
Page 44 Chapter 4...
Page 45 Section II Sending a fax Receiving a fax Telephone and external devices Dialling and storing numbers Remote fax options (black & white only) Polling Printing reports...
Page 46: Sending A Fax
Sending a fax How to fax Sending a 2-sided fax from the ADF Entering fax mode You can send a 2-sided document from the ADF. To cancel a fax in progress press To enter fax mode press (Fax), and the Stop/Exit.
Page 47: Sending A Fax From The Scanner Glass
Sending a fax Press Mono Start or Color Start. Long edge If you press Mono Start, the Portrait Landscape machine starts scanning the first page. Go to e. If you press Color Start, the machine starts scanning and sending. Go to g. After the machine scans the page, the LCD will prompt you to choose one of the options below:...
Page 48: Faxing Legal Size Documents From The Scanner Glass
Chapter 5 Faxing legal size documents Broadcasting from the scanner glass (black & white only) When faxing legal size documents, you need Broadcasting lets you send the same fax to set the scan glass size to Legal/Folio message to more than one fax number. You otherwise a portion of your faxes will be can include Groups (see Setting up groups missing.
Page 49: Cancelling A Broadcast In Progress
Sending a fax Additional sending Note operations • You can only send to IFAX numbers in Standard, Fine or Photo resolution. • The Scan profile of the One-Touch, Sending faxes using multiple Speed-Dial or Group number you choose settings first will be applied to the broadcast. •...
Page 50: Electronic Cover Page (Black & White Only)
Chapter 5 Electronic cover page Composing your own comments (black & white only) You can set up two comments of your own. This feature will not work unless you have Make sure you are in Fax mode already programmed your Station ID. (See the Quick Setup Guide.) Press Menu, 2, 2, 8.
Page 51: Contrast
Sending a fax Contrast Enter two digits to show the number of pages you are sending. Press OK. For most documents the default setting of For example, enter 0, 2 for 2 pages or Auto will give the best results. It 0, 0 to leave the number of pages blank.
Page 52: Changing Fax Resolution
Chapter 5 Changing fax resolution Note You can choose four different resolution The quality of a fax can be improved by settings for black & white faxes and two for changing the fax resolution. Resolution can color. be changed for the next fax or for all faxes. Monochrome To change the fax resolution for the next fax...
Page 53: Dual Access (Black & White Only)
Sending a fax Dual access Sending in real time for the next fax only (black & white only) Make sure you are in Fax mode Your machine supports dual access, which lets you dial a number and begin scanning a Press Menu, 2, 2, 5.
Page 54: Overseas Mode
Chapter 5 Overseas mode Delayed batch transmission (black & white only) If you are having difficulty sending a fax overseas due to a bad connection, then Before sending the delayed faxes, your turning on the overseas mode may help. machine will help you economize by sorting all the faxes in the memory by destination and This is a temporary setting, and will only be scheduled time.
Page 55: Checking And Cancelling Waiting Jobs
Make sure you are in Fax mode Press Menu, 2, 6. Load your document. 26.Remaining Jobs a #001 12:34 BROTHER #002 15:30 BIE Pick up the handset of the external b #003 17:30 ABCDEFG telephone or press Hook and listen for a Select ab or OK dial tone.
Page 56: Out Of Memory Message
Chapter 5 Out of memory message If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.
Page 57: Receiving A Fax
Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below will help you choose the correct mode. (For more detailed information about the receive modes, see Using receive modes on page 48.) Choosing the receive mode Do you want to use the telephone features of your machine (if available) or an external telephone or external telephone answering device connected on the...
Page 58: Using Receive Modes
Chapter 6 Using receive modes Manual Manual mode turns off all automatic Some receive modes answer faxes answering functions. automatically (Fax Only and Fax/Tel). You may want to change the ring delay before To receive a fax in Manual mode lift the using these modes.
Page 59: Receive Mode Settings
Receiving a fax Receive mode settings F/T ring time When somebody calls your machine, you and Ring delay your caller will hear the normal telephone ring sound. The number of rings is set by the ring The ring delay sets the number of times the delay setting.
Page 60: Fax Detect
Chapter 6 Fax Detect Setting the print density Turning fax detect On (default setting) allows You can adjust the print density to make your the machine to receive fax calls automatically printed pages darker or lighter. if you lift any handset on the same line as the machine.
Page 61: Additional Receiving Operations
Receiving a fax Additional receiving Duplex (2-sided) printing for Fax mode operations If you set Duplex to On for fax receive the machine will print received faxes on both sides of paper. Printing a reduced incoming You can use A4, Letter, Legal or Folio (8”x13”) size of paper for this function.
Page 62: Receiving Faxes Into Memory (Black & White Only)
Chapter 6 Receiving faxes into memory Printing a fax from the (black & white only) memory As soon as the paper tray becomes empty If you are using the Fax Storage feature during fax reception, the screen will display (Menu, 2, 5, 1), you can still print a fax from No Paper, asking you to put paper in the the memory when you are at your machine.
Page 63: Telephone And External Devices
Telephone and external devices Connecting an external Connections The external TAD must be connected as shown in the illustration below. You can connect an external Telephone Answering Device (TAD) to the same line as your machine. When the TAD answers a call, your machine will “listen”...
Page 64: Recording An Outgoing Message (Ogm)
You can also use the Fax Detect feature to the fax machine for you. make your machine tactically take the call. Brother does not recommend the use of a (See Fax Detect on page 50.) PABX line. PABX limitations in general can cause some functions of the fax machine not to work correctly.
Page 65: For Fax/Tel Mode Only
When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/double- If your non-Brother cordless telephone is ringing) to alert you to pick up a voice call. connected to the telephone line cord (see page 55) and you typically carry the cordless Lift the external telephone’s handset, and...
Page 66: Using Remote Codes
Chapter 7 Using remote codes Changing the remote codes The preset fax receive code is l51. The preset telephone answer code is #51. If you Fax Receive Code are always disconnected when accessing your external TAD, try changing the If you answer a fax call on an extension or three-digit remote codes, for example ### external telephone, you can tell your machine and 555.
Page 67: Dialling And Storing Numbers
Dialling and storing numbers How to dial Speed-dialling Hold down Shift as you press You can dial in any of the following ways. Search/Speed Dial, and enter the three-digit Speed-Dial number. (See Storing speed-dial Manual dialling numbers on page 60.) Use the dial pad to enter all the digits of the telephone or fax number.
Page 68: Search
Chapter 8 Search Fax redial You can search alphabetically for names you If you are sending a fax automatically and the have stored in the One-Touch and line is busy, the machine will automatically Speed-Dial memories. (See Storing redial up to three times at five minute one-touch dial numbers on page 59 and intervals.
Page 69: Storing Numbers
Dialling and storing numbers Storing numbers Storing one-touch dial numbers You can set up your machine to do the following types of easy dialling: One-Touch, Your machine has 20 One-Touch keys where Speed-Dial and Groups for Broadcasting you can store 40 fax or telephone numbers, faxes.
Page 70: Storing Speed-Dial Numbers
Chapter 8 Storing speed-dial numbers Choose one of the options below: Enter the name using the dial pad (up to 15 characters). Press OK. You can store your frequently used numbers as Speed-Dial numbers, so that when you Press OK to store the number or E- dial you will only have to press a few keys mail address without a name.
Page 71: Changing One-Touch And Speed-Dial Numbers
Dialling and storing numbers Changing one-touch and Choose one of the options below: speed-dial numbers Enter the name using the dial pad (up to 15 characters). If you try to store a One-Touch or Speed-Dial Press OK. number over an existing number, the LCD will Press OK to store the number or show the name or number already stored E-mail address without a name.
Page 72: Setting Up Groups For Broadcasting
Chapter 8 Setting up groups for To add One-Touch or Speed-Dial numbers follow the instructions below: broadcasting For One-Touch numbers, press the One-Touch keys one after the other. If you often want to send the same fax message to many fax numbers you can set For Speed-Dial numbers, hold down up a group.
Page 73: Combining Quick-Dial Numbers
Dialling and storing numbers Tone or pulse If you selected B/W200dpi or B/W200x100 in h, select the file format (TIFF or PDF) that will be used to send If you have a Pulse dialling service, but need to your PC. If you selected to send Tone signals (for example, for Color150dpi, Color300dpi or telephone banking), follow the instructions...
Page 74: Remote Fax Options (Black & White Only)
• You can also enter an E-mail address if your machine has been configured for the Internet Fax feature. (For details about Internet Fax, see the Network User’s Guide on the CD-ROM. For more information about Fax Forward to E-mail, see the Brother Solutions Center at http://solutions.brother.com)
Page 75: Fax Storage
Remote fax options (black & white only) Fax storage PC fax receive The fax storage feature lets you store your The PC fax receive feature lets you received faxes in the machine’s memory. You automatically send your received faxes to can retrieve stored fax messages from a fax your PC.
Page 76: Changing The Destination Pc
Chapter 9 Changing remote fax Note options If your machine has a problem and is unable to print faxes in memory, you can use this setting to transfer your faxes to a If received faxes are left in your machine’s PC.
Page 77: Turning Off Remote Fax Options
Remote fax options (black & white only) Remote retrieval The LCD will ask you the following message: 25.Remote Fax Opt The remote retrieval feature lets you retrieve Backup Print your stored fax messages when you are not at the machine. You can call your machine Select ab or OK from any touch tone telephone or fax machine, then use the Remote Access Code...
Page 78: Using Your Remote Access Code
Chapter 9 Using your remote access Retrieving fax messages code Dial your number from a telephone or another fax machine using touch tone. Dial your fax number from a telephone or another fax machine using touch When your machine answers, during a tone.
Page 79: Changing The Fax Forwarding Number
Remote fax options (black & white only) Changing the fax forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone. Dial your fax number from a telephone or another telephone or fax machine using touch tone.
Page 80: Remote Fax Commands
Chapter 9 Remote fax commands Follow the commands below to access features when you are away from the machine. When you call the machine and enter your Remote Access Code (3 digits followed by l), the system will give two short beeps and you must enter a remote command. Remote commands Operation details Change the fax forwarding or...
Page 81: Polling
The polling feature Secure Polling only works with Brother fax needs to be set up on both machines for this machines. If you want to get a fax from a to work.
Page 82: Delayed Polling
Chapter 10 Delayed polling Sequential polling Delayed polling lets you set the machine to Sequential polling lets you request begin polling receive at a later time. You can documents from several fax machines in one only set up one delayed polling operation. operation.
Page 83: Polled Transmit (Black & White Only)
Polling Polled transmit Place the next page on the scanner glass, press OK. Repeat g and h for (black & white only) each additional page. Flatbed Fax: Polled transmit lets you set up your machine to wait with a document so another fax Set Next Page Then Press OK machine can call and retrieve it.
Page 84: Setup For Polled Transmit With A Secure Code
Secure Polling lets you restrict who can get the documents you set up to be polled. Set Next Page Secure Polling only works with Brother fax Then Press OK machines. If another person wants to retrieve a fax from your machine they will have to enter the secure code.
Page 85: Printing Reports
Printing reports Fax reports Fax journal You can set the machine to print a fax journal Some fax reports (transmission verification (activity report) at specific intervals (every 50 and fax journal) can be printed automatically faxes, 6, 12 or 24 hours, 2 or 7 days). The and manually.
Page 86: Reports
Chapter 11 Reports How to print a report The following reports are available: Press Menu, 6. 1 XMIT Verify 6.Print Reports 1.XMIT Verify Displays the Transmission Verification 2.Help List Report for your last outgoing 200 faxes 3.Tel Index List and prints the last report. Select ab or OK 2 Help List Do one of the following:...
Page 87: Section Iii Copy
Section III Copy Making copies...
Page 88: Making Copies
Making copies How to copy Making multiple copies Entering copy mode Make sure you are in Copy mode Load your document. Press (Copy) to enter Copy mode. Use the dial pad to enter the number of copies (up to 99). Press Mono Start or Color Start.
Page 89: Copy Options (Temporary Settings)
Making copies Copy options Press Mono Start or Color Start. To change the default setting, follow the (temporary settings) steps below: When you want to quickly change the copy Press Menu, 3, 1. settings temporarily for the next copy, use the 31.Quality temporary Copy keys.
Page 90: Making N In 1 Copies
Chapter 12 To enlarge or reduce the next copy follow the Important instructions below: Please make sure the paper size is set to Letter, A4, Legal or Folio. Make sure you are in Copy mode (P) means Portrait and (L) means Landscape.
Page 91: Duplex (2-Sided) Copying
Making copies Duplex (2 sided) copying If you are copying from the ADF: Insert your document face up in the direction If you want to use the “2 sided i 2 sided” or “2 shown below: sided i 1 sided” copy feature, load your 2 in 1 (P) document in the ADF.
Page 92 Chapter 12 Landscape Advanced 1 sided i 2 sided Portrait Make sure you are in Copy mode Landscape Load your document. Use the dial pad to enter the number of copies (up to 99). Press Duplex and a or b to select 1sided i 2sided, Make sure you are in Copy mode 2sided i 2sided or...
Page 93: Sorting Copies Using The Adf
Making copies Sorting copies using the ADF To change the default setting follow the steps below: You can sort multiple copies. Pages will be Press Menu, 3, 2. stacked in the order 1 2 3, 1 2 3, 1 2 3, and so 32.Brightness -nnonn+ Make sure you are in Copy mode...
Page 94: Tray Selection
Chapter 12 Tray selection To change the default setting follow the steps below: You can change the tray use only for the next Press Menu, 3, 3. copy. 33.Contrast Make sure you are in Copy mode -nnonn+ Load your document. Select d c &...
Page 95: Out Of Memory Message
Making copies Out of memory message If the memory becomes full while you are making copies, the LCD message will guide you through the next step. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Mono Start or Color Start to copy the pages scanned so far, or to press Stop/Exit to cancel the...
Page 96 Chapter 12...
Page 97: Section Iv Direct Printing
Section IV Direct printing Printing photos from a digital camera Printing data from a USB flash memory drive...
Page 98: Printing Photos From A Digital Camera
Using PictBridge Setting your digital camera Make sure your camera is in PictBridge mode. The following PictBridge settings may Your Brother machine supports the be available from the LCD of your PictBridge PictBridge standard, allowing you to connect compatible camera.
Page 99: Printing Images
Printing photos from a digital camera Printing images Press Menu, 5, 3. 53.PictBridge 1.Paper Size Make sure that your camera is turned 2.Orientation off. Connect your camera to the USB 3.Date & Time direct interface (1) on the front of the Select ab or OK machine using a suitable USB cable.
Page 100: Dpof Printing
Chapter 13 Connecting a camera Note as a storage device Please refer to the documentation supplied with your camera for detailed operations how to print using PictBridge. Even if your camera is not in PictBridge mode, or does not support PictBridge, you can connect your camera as a normal CAUTION storage device.
Page 101: Understanding The Error Messages
Printing photos from a digital camera Understanding the error messages Once you are familiar with the types of errors that can occur while you are using the USB direct interface, you can easily identify and troubleshoot any problems. Out of Memory This message will appear if you are working with files that are too large for the machine's memory.
Page 102: Printing Data From A Usb Flash Memory Drive
Printer (1) and check the Print to file JPEG box (2). Exif + JPEG Click Print. PRN (created by MFC-9840CDW driver) TIFF (scanned by all MFC or DCP Brother models) ® PostScript 3 ™ (created by the MFC-9840CDW BRScript3 printer driver) The data including JBIG2 image file, JPEG2000 image file and layered files are not supported.
Page 103: Printing Data Directly From The Usb Flash Memory Drive
Printing data from a USB flash memory drive Printing data directly Note from the USB flash • If you want to print an index of the files, choose Index Print, and then press memory drive OK. Press Mono Start or Color Start to print the data.
Page 104: Understanding The Error Messages
Chapter 14 Understanding the Press the dial pad key to enter the number of copies you want. error messages Press OK. Direct Print Once you are familiar with the types of errors FILE0_1.PDF that can occur while you are using the USB No.
Page 105: Section V Software
Section V Software Software and network features...
Page 106: Software And Network Features
For Macintosh ® Make sure your Macintosh is turned How to read HTML on. Insert the Brother CD-ROM into your CD-ROM drive. User’s Guides Double-click the Documentation icon. This is a quick reference for using the HTML Double-click your language folder, and User’s Guides.
Page 107: Section Vi Appendixes
Section VI Appendixes Safety and legal Options Troubleshooting and routine maintenance Menu and features Specifications Glossary...
Page 108: Safety And Legal
DO NOT connect your machine to electrical sockets controlled by wall switches or automatic timers, or to the same circuit as large appliances that might disrupt the power supply. Avoid sources of interference, such as speakers or the base units of non-Brother cordless telephones.
Page 109: Important Information
Never install telephone wiring during a lightning storm. Never install a telephone wall socket in a wet location. If any cables become damaged, disconnect your machine, and contact your Brother dealer. DO NOT place any objects on the machine, or obstruct the air vents.
Page 110 After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration. The fuser unit is marked with a caution label. DO NOT remove or damage the label.
Page 111: Iec60825-1+A2:2001 Specification
Safety and legal If moving your machine, use the handholds provided. First making sure to disconnect any cables. To prevent injuries when moving or lifting this machine, make sure to use at least two people. DO NOT use flammable substances or any type of spray to clean the inside or outside of the machine.
Page 112: Disconnect Device
Disconnect device This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket to shut off the power completely. LAN connection CAUTION DO NOT connect this product to a LAN connection that is subject to over-voltages. Radio interference This product complies with EN55022 (CISPR Publication 22)/Class B.
Page 113: Important Information
Please refer all servicing to our Authorized Service Personnel. A list of Authorized Service Centres has been included for your convenience, or you may contact the Brother Dealer for Service.
Page 114 This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties...
Page 115: Legal Limitations For Copying
Safety and legal Legal limitations for copying It is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum is intended to be a guide rather than a complete list. We suggest you check with relevant legal authorities if in doubt about a particular item or document.
Page 116: Trademarks
Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Brother is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother International Corporation. Microsoft, Windows and Windows Server are registered trademarks of Microsoft Corporation in the U.S.
Page 117: B Options
When an optional tray is installed, the machine can hold up to 800 sheets of plain paper. If you want to buy an optional lower tray unit, contact your Brother dealer. Using two people, lift the machine carefully and place it onto the optional...
Page 118: Memory Board
Memory board To set the paper size for the lower tray, press Menu, 1, 3, 3. Press a or b to choose A4, Letter, Legal, This machine has 128 MB of standard Executive, A5, B5, B6 or Folio. memory and one slot for optional memory Press OK, and then press Stop/Exit.
Page 119: Installing Extra Memory
Options Hold the DIMM by the edges and align Note the notches in the DIMM with the • There might be some SO-DIMMs that will protrusions in the slot. Insert the DIMM not work with the machine. diagonally (1), then tilt it toward the interface board until it clicks into •...
Page 120: Troubleshooting And Routine Maintenance
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com...
Page 121: Sending Faxes
For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
Page 122: Menu Access Difficulties
(For Windows XP and Windows Server 2003) Click the Start button and select Printers and Faxes.Right-click Brother MFC-9840CDW Printer. Make sure that Use Printer Offline is unchecked. ® (For Windows 2000) Click the Start button and select Settings and then Printers.Right-click Brother MFC-9840CDW Printer.
Page 123 Status LED turns yellow. Scanning difficulties Difficulties Suggestions TWAIN errors appear while Make sure that the Brother TWAIN driver is chosen as the primary source. In ® ® scanning. Presto! PageManager , click File, Select source and choose TW-Brother MFC-XXXX.
Page 124: Print Quality Difficulties
Paper handling difficulties (continued) Difficulties Suggestions How do I print envelopes? You can load envelopes from the MP tray. Your application must be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your application.
Page 125 To add port 137 for network scanning, network printing and network PC Fax receiving, enter the information below: 1. In Description of service: - Enter any description, for example “Brother PC Fax receiving” 2. In Name or IP address (for example 192.168.0.12) of the computer hosting this service on your network: Enter “Localhost”.
Page 126 Click the Add port... button. To add port 54926 for Network PC Fax, enter the information below: 1. In Name: Enter any description, for example “Brother PC Fax”. 2. In Port number: Enter “54926”. 3. Make sure UDP is selected. Then click OK.
Page 127: Improving The Print Quality
Troubleshooting and routine maintenance Improving the print quality If you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem is probably not the machine. Check the interface cable or try the machine on another computer.
Page 128 The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 172.) The fuser unit may have a smudge mark. Call Brother or your dealer for service. Colored lines across the page One of the toner cartridges may be damaged.
Page 129 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Colored spots at 75 mm Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents.
Page 130 Examples of poor print Recommendation quality Ghost Make sure that you use paper that meets our specifications. Rough- surfaced paper or thick paper may cause the problem. (See Acceptable paper and other media on page 11.) Make sure that you choose the correct media type in the printer driver ’...
Page 131 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Color misregistration Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 172.) Make sure that the belt unit is installed properly. (See Replacing the ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 132 Make sure that the drum unit is installed properly. (See Replacing the drum unit on page 172.) Make sure that the fuser unit is installed properly. If the problem continues, call your Brother dealer. Insufficient gloss Check the paper type and quality. (See Acceptable paper and other...
Page 133 Guide on the CD-ROM.) Make sure that the release lever of the fuser unit is in the closed position. If the problem continues, call your Brother dealer. Poor fixing when printed on ’ Choose Thick paper mode in the printer driver or in the machine thick paper Paper Type menu setting.
Page 134 Examples of poor print Recommendation quality Curled or wave Make sure that you choose the correct media type in the printer driver ’ or in the machine s Paper Type menu setting. (See Acceptable paper and other media on page 11 and Basic tab in the Software User’s Guide on the CD-ROM.) Check the paper type and quality.
Page 135 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Envelope creases Open the back cover. Pull down the two grey levers, one on the left-hand side and one on the right-hand side to the envelope position, as shown in the illustration below.
Page 136 Examples of poor print Recommendation quality White lines or ribbing down the Choose Plain Paper mode in the printer driver and re-send the print page on duplex print job. If the problem is not solved after printing a few pages, follow these steps: ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 137 Troubleshooting and routine maintenance Examples of poor print Recommendation quality Toner scatter or toner stain on CAUTION the edge of duplex pages We recommend that you place the drum unit and toner cartridges on a ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. clean, flat surface with a piece of disposable paper underneath them in ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 138: Setting Dial Tone Detection
Setting dial tone detection Telephone line interference When you send a fax automatically, by If you are having difficulty sending or default your machine will wait for a fixed receiving a fax due to possible interference amount of time before it starts to dial the on the telephone line, you can reduce the fax number.
Page 139: Error And Maintenance Messages
179.) Put in a new waste toner box. (See Replacing the waste toner box on page 184.) If the problem continues, call your Brother dealer. The toner cartridge is not Pull out the drum unit, take out the toner Cartridge Error installed properly.
Page 140 Error Message Cause Action It is time to replace the fuser Call your Brother dealer to purchase the fuser Change Parts unit. unit. Fuser Unit It is time to replace the laser Call your Brother dealer to purchase the laser Change Parts unit.
Page 141 Troubleshooting and routine maintenance Error Message Cause Action The back cover is not closed Close the back cover of the machine. Cover is Open Close completely. the Back Cover. The other person or other Try to send or receive again. Disconnected person’s fax machine stopped the call.
Page 142 Error Message Cause Action The number you dialled does Verify the number and try again. No Response/Busy not answer or is busy. The paper tray is not Close the paper tray properly. No Tray completely closed. The waste toner box is not Install the waste toner box.
Page 143 167.) Turn off the machine’s power switch. Wait a few seconds, then turn it on again. If the problem continues, call your Brother dealer. There is already a file on the Change the file name of the file on the USB flash...
Page 144 Error Message Cause Action If the LCD shows Toner Low, Order a new toner cartridge now for the toner Toner Low you can still print; however, the cartridge color that is low. Prepare New Black(K) machine is telling you that the Toner Cartridge.
Page 145: Checking If The Machine Has Faxes In Its Memory
Troubleshooting and routine maintenance Checking if the machine has Transferring faxes to your PC faxes in its memory You can move the faxes from your machine’s memory to your PC. If the LCD shows an error message then you can check to see if there are faxes in the If you have followed a and b in machine’s memory.
Page 146: Document Jams
Document is jammed under the Note document cover If there is an error message on the machine’s LCD after the faxes have been Take out any paper from the ADF that is sent, disconnect the machine from the not jammed. power source for several minutes, and then reconnect it.
Page 147: Paper Jams
Troubleshooting and routine maintenance Document is jammed in the duplex Note slot The LCD names for the paper trays are as follows: Take out any paper from the ADF that is not jammed. • Standard paper tray: Tray 1 • Optional lower tray: Tray 2 Pull the jammed document out to the right.
Page 148 Fan the paper stack, and then put it back Paper is jammed in Paper Tray 1 or in the MP tray. Tray 2 If the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps. Jam Tray 1 When loading paper in the MP tray, make sure that the paper stays under the maximum paper height guides on...
Page 149 Troubleshooting and routine maintenance Use both hands to slowly pull out the Use both hands to slowly pull out the jammed paper. jammed paper. Make sure the paper is below the Press the front cover release button and maximum paper mark. While pressing then open the front cover.
Page 150 Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops. of the drum unit up and pull the drum unit completely out of the machine using the green handles on the drum unit.
Page 151 Troubleshooting and routine maintenance The jammed paper may be pulled out CAUTION with the toner cartridge and drum unit assembly, or this may release the paper Make sure that you use the drum unit so you can pull it out of the paper tray handles when carrying it.
Page 152 Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 153 Troubleshooting and routine maintenance Push the drum unit in until it stops. Paper is jammed at the back of the machine If the LCD shows Jam Rear, follow these steps: Jam Rear Press the cover release lever to open the front cover. Close the front cover of the machine.
Page 154 Hold the green handle of the drum unit. Pull down the two green levers, one on Lift the drum unit up and then pull it out the left-hand-side and one on the until it stops. right-hand-side, as shown in the illustration below, and then fold down the fuser cover (1).
Page 155 Troubleshooting and routine maintenance Using both hands, gently pull the Put the drum unit and toner cartridge jammed paper out of the fuser unit. assembly back in the machine. Close the fuser cover (1) and lift the two green levers at the left and right hand sides.
Page 156 Paper is jammed underneath Paper If the paper is not caught in the paper tray, open the back cover. Tray 1 or in the fuser unit If the LCD shows Jam Duplex, follow these steps: Jam Duplex Pull the paper tray completely out of the machine and check inside the machine.
Page 157: Routine Maintenance
Troubleshooting and routine maintenance Routine maintenance Pull out the jammed paper slowly. CAUTION The drum unit contains toner, so handle it carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. Cleaning the outside of the machine Reset the grey lever on the left hand...
Page 158: Cleaning The Scanner
Clean the outside of the machine as Wipe the inside of the paper tray with a dry, lint-free cloth to remove dust. follows: Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket.
Page 159: Cleaning The Laser Scanner Windows
Troubleshooting and routine maintenance Cleaning the laser scanner In the ADF unit, clean the white bar (1) and the scanner glass strip (2) windows underneath it with a soft lint-free cloth moistened with a non-flammable glass cleaner. CAUTION DO NOT use isopropyl alcohol to clean the laser scanner windows.
Page 160 Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops. of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.
Page 161 Troubleshooting and routine maintenance Wipe the scanner windows (1) with a CAUTION dry, lint-free cloth. Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit. We recommend that you place the drum unit on a flat surface protected by a piece of disposable paper or cloth in case of toner scatter or spillage.
Page 162 Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 163: Cleaning The Corona Wires
Troubleshooting and routine maintenance Cleaning the corona wires Push the drum unit in until it stops. If you have print quality problems, clean the corona wires as follows: Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the electrical socket.
Page 164 Hold the green handle of the drum unit. CAUTION Lift the drum unit up and then pull it out until it stops. We recommend that you place the toner cartridges on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.
Page 165 Troubleshooting and routine maintenance Unclip and fold back the white corona Clean the corona wire inside the drum wire cover (1). unit by gently sliding the green tab from left to right and right to left several times. CAUTION Note We recommended that you clean the •...
Page 166 Holding the toner cartridges by their Push the drum unit in until it stops. colored handles, insert them one by one back into the drum unit as shown. Make sure that you match the toner cartridge color to the same color label on the drum unit, and make sure that you fold down the toner cartridge handle (A) once the toner cartridge is in place.
Page 167: Cleaning The Drum Unit
Troubleshooting and routine maintenance Cleaning the drum unit Pull out the MP tray (1) and unfold the MP tray support flap (2). If you have the following print quality problems, clean the drum unit as follows. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
Page 168 The following message appears on the Hold the green handle of the drum unit. LCD when the machine has finished Lift the drum unit up and then pull it out cleaning. until it stops. DRUM CLEANING COMPLETED Press Stop/Exit so that the machine returns to the Ready state.
Page 169 Troubleshooting and routine maintenance Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit We recommend that you place the drum completely out of the machine using the unit and toner cartridges separately on a green handles on the drum unit.
Page 170 Using their colored handles to lift them out, remove all four toner cartridges To avoid print quality problems, DO NOT from the drum unit. touch the shaded parts shown in the illustrations. CAUTION To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Page 171 Troubleshooting and routine maintenance While holding both hands, turn the drum Turn the drum unit gear on the drum that unit upside down and place on a piece of matches that mark (for example, for a disposable paper or cloth. Make sure cyan mark, turn the drum for cyan).
Page 172 Turn the drum unit gear toward you by Holding the toner cartridges by their hand to return it to the home position. colored handles, insert them one by one The home position of each drum can be back into the drum unit as shown. Make identified by matching the number on sure that you match the toner cartridge the drum unit gear to the same number...
Page 173 Troubleshooting and routine maintenance Put the drum unit back in the machine as Note follows. When you put the drum unit in the machine, match the green guides (1) of Make sure that the grey lock the drum unit handle to the green lever (1) is in the up position and arrows (2) on both sides of the machine.
Page 174 Push the drum unit in until it stops. Close the front cover of the machine. Plug the machine’s power cord back into the AC electrical socket first, and reconnect all cables. Turn on the machine’s power switch.
Page 175: Replacing The Consumable Items
Troubleshooting and routine maintenance Replacing the consumable items When the time comes to replace consumable items, the following messages will appear on the LCD. The machine will stop printing when the following maintenance messages appear on the LCD. LCD messages Consumable item Approximate life How to replace...
Page 176 See Replacing the belt BU-100CL Change Parts 50,000 pages unit on page 179. Belt Unit Fuser unit Call your Brother dealer to — Change Parts 80,000 pages purchase the fuser unit. Fuser Unit Laser unit Call your Brother dealer to —...
Page 177: Replacing A Toner Cartridge
Troubleshooting and routine maintenance Replacing a toner cartridge Toner life end message When the following message appears on the Order Numbers: LCD, you need to replace the toner cartridge. The second line of the LCD indicates which Toner Cartridge Standard: color you need to replace.
Page 178 Turn off the machine’s power switch. Hold the green handle of the drum unit. Press the front cover release button and Lift the drum unit up and then pull it out then open the front cover. until it stops. Hold the handle of the toner cartridge and pull it out of the drum unit.
Page 179 To avoid print quality problems, DO NOT of the use of toner or toner cartridges other touch the shaded roller parts shown in the than genuine Brother products due to the illustrations. incompatibility or lack of suitability of those products with this machine, any repairs required as a result may not be covered by the warranty.
Page 180 Clean the corona wire inside the CAUTION drum unit by gently sliding the green tab from left to right and right DO NOT use flammable substances near to left several times. the machine. DO NOT use any type of spray to clean the inside or outside of the CAUTION machine.
Page 181 Troubleshooting and routine maintenance Unpack the new toner cartridge. Hold Holding the toner cartridges by their the cartridge with both hands and gently colored handles, insert them one by one shake it five or six times to spread the back into the drum unit as shown. Make toner evenly inside the cartridge.
Page 182: Replacing The Drum Unit
Replacing the drum unit Push the drum unit in until it stops. Order Number: DR-170CL Change Parts Drum message Change Parts Drum The machine uses a drum unit to create print images on paper. If the LCD shows Change Parts Drum, the drum unit is near the end of its life and it is time to buy a new one.
Page 183 Troubleshooting and routine maintenance Turn off the machine’s power switch. Note Press the front cover release button and The drum unit is a consumable item, and then open the front cover. it is necessary to replace it periodically. There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and how much toner you use for the number of pages per...
Page 184 Hold the green handle of the drum unit. CAUTION Lift the drum unit up and then pull it out until it stops. We recommend that you place the drum unit and toner cartridges separately on a clean, flat surface with a piece of disposable paper underneath them in case you accidentally spill or scatter toner.
Page 185 Troubleshooting and routine maintenance Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit To prevent damage to the machine from completely out of the machine using the static electricity, DO NOT touch the green handles on the drum unit.
Page 186 Unpack the new drum unit and remove the protective cover. To avoid print quality problems, DO NOT touch the shaded roller parts shown in the illustrations. Using their colored handles to lift them out, remove all four toner cartridges from the drum unit.
Page 187 Troubleshooting and routine maintenance Holding the toner cartridges by their Put the drum unit back in the machine as colored handles, insert them one by one follows. back into the drum unit as shown. Make Make sure that the grey lock sure that you match the toner cartridge lever (1) is in the up position and color to the same color label on the drum...
Page 188 Push the drum unit in until it stops. Note When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Close the front cover of the machine. When you replace the drum unit with a new one, you need to reset the drum unit counter by completing the following...
Page 189: Replacing The Belt Unit
Troubleshooting and routine maintenance Press Menu, 8, 4. Replacing the belt unit Only the parts counters that need to be Turn off the machine’s power switch. reset appear in the menu. Press the front cover release button and 84.Reset Menu then open the front cover.
Page 190 Hold the green handle of the drum unit. Release the grey lock lever (1) that is on Lift the drum unit up and then pull it out the left side of the machine. Lift the front until it stops. of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.
Page 191 Troubleshooting and routine maintenance Hold the green parts of the belt unit with CAUTION both hands and lift the belt unit up, then pull it out. Make sure that you use the drum unit handles when carrying it. DO NOT hold the sides of the drum unit.
Page 192 Put the new belt unit in the machine. Put the drum unit back in the machine as Match the h mark on the belt unit to the follows. g mark on the machine. Push down on Make sure that the grey lock the green area of the belt unit to lock it in lever (1) is in the up position and place.
Page 193 Troubleshooting and routine maintenance Push the drum unit in until it stops. Note When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Close the front cover of the machine.
Page 194: Replacing The Waste Toner Box
Press Menu, 8, 4. WARNING Only the parts counters that need to be reset appear in the menu. DO NOT reuse the waste toner box. 84.Reset Menu Belt Unit Replacing the waste toner box Select ab or OK Press a or b to choose Belt Unit. WARNING Press OK.
Page 195 Troubleshooting and routine maintenance Press the front cover release button and Hold the green handle of the drum unit. then open the front cover. Lift the drum unit up and then pull it out until it stops.
Page 196 Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit Make sure that you use the drum unit completely out of the machine using the handles when carrying it.
Page 197 Troubleshooting and routine maintenance Hold the green parts of the belt unit with Remove the waste toner box from the both hands and lift the belt unit up, then machine using the green handle. pull it out. Note Discard the used waste toner box according to local regulations, keeping it separate from domestic waste.
Page 198 Put the belt unit back in the machine. Put the drum unit back in the machine as Match the h mark on the belt unit to the follows. g mark on the machine. Push down on Make sure that the grey lock the green area of the belt unit to lock it in lever (1) is in the up position and place.
Page 199 Troubleshooting and routine maintenance Push the drum unit in until it stops. Note When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Close the front cover of the machine.
Page 200: Packing And Shipping The Machine
Packing and shipping Make sure that you have the following parts for repacking: the machine If for any reason you must move or ship your machine, carefully re-pack the machine in the original packing material to avoid any damage during transport. If you do not pack the machine properly, you could void your warranty.
Page 201: Repacking The Machine
Troubleshooting and routine maintenance Repacking the machine Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops. Turn off the machine’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outlet.
Page 202 Release the grey lock lever (1) that is on CAUTION the left side of the machine. Lift the front of the drum unit and pull the drum unit We recommend that you place the drum completely out of the machine using the unit on a clean, flat surface with a piece of green handles on the drum unit.
Page 203 Troubleshooting and routine maintenance Hold the green parts of the belt unit with Remove the waste toner box from the both hands and lift the belt unit up, then machine using the green handle and pull it out. place it into the plastic bag included in the carton.
Page 204 Insert the original orange packing Put the drum unit back in the machine as material for locking the belt unit as follows. shown in the illustration. Make sure that the grey lock lever (1) is in the up position and put the drum unit in the machine.
Page 205 Troubleshooting and routine maintenance Push the drum unit back in until it Note stops. When you put the drum unit in the machine, match the green guides (1) of the drum unit handle to the green arrows (2) on both sides of the machine. Insert the original orange packing material for the drum unit until as shown in the illustration, and then close the...
Page 206 Put the assembled “FRONT” (1) and “REAR” (2) cardboard pieces in the Note lower carton at the front and rear of the machine as shown in the illustration. We recommend you repack the machine The foam pads should fit closely to the on a table or desk.
Page 207 Troubleshooting and routine maintenance Put the two styrofoam pieces for the Put the four joints (1) into the holes of toner cartridges on the top of the the carton using steps A and B as shown machine. Match the right side of the below.
Page 208: Machine Information
Machine information Checking the remaining life of parts Checking the serial number You can view the remaining life of these parts on the LCD. You can see the machine’s serial number on the LCD. Press Menu, 8, 3. 83.Parts Life Press Menu, 8, 1.
Page 209: Menu And Features
Menu and features On-screen Menu keys programming Your machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys. We have created step by step on-screen instructions to help you program your machine. Simply follow the steps as they guide you through the menu selections and programming options.
Page 210: How To Access The Menu Mode
How to access the menu mode Press Menu. Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 for Printer menu. Press 5 for USB Direct I/F menu. Press 6 for Print Reports menu. Press 7 for LAN menu.
Page 211: Menu Table
Menu and features Menu table The factory settings are shown in bold with an asterisk. Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page — Sets the time to return to 1.General 1.Mode Timer 0 Sec...
Page 212 Main Menu Submenu Menu Selections Options Descriptions Page Sets the size of the paper 1.General 3.Paper Size 2.Tray#1 in the paper tray. Setup (continued) Letter (continued) Legal Executive Folio Sets the size of the paper 3.Tray#2 in the optional paper (This menu only Letter tray #2.
Page 213 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Selects the tray that will 1.General 6.Tray Use 1.Copy Tray#1 Only be used for Copy mode. Setup Tray#2 Only (continued) MP Only MP>T1>T2* T1>T2>MP (Tray#2 or T2 appears only if you installed the optional paper tray.) Selects the tray that will...
Page 214 Main Menu Submenu Menu Selections Options Descriptions Page Choose the duplex 1.General 0.Document Scan 2.Duplex Scan Long edge* scanning format. Setup (continued) Short edge (continued) Sets the number of rings 2.Fax 1.Setup Receive 1.Ring Delay (00-10) before the machine (In Fax mode answers in Fax Only or only) Fax/Tel mode.
Page 215 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Changes the lightness or 2.Fax 2.Setup Send 1.Contrast Auto* darkness of faxes you (continued) (In Fax mode Light send. only) Dark Sets the default resolution 2.Fax Resolution Standard* for outgoing faxes. Fine S.Fine (B&W only) Photo (B&W only)
Page 216 Main Menu Submenu Menu Selections Options Descriptions Page 4.Report Setting Sets initial setup for 2.Fax 1.Transmission Transmission Verification (continued) On+Image Report and Fax Journal. Off* Off+Image Sets the interval for 2.Journal Period automatic printing of the Every 50 Faxes* Fax Journal. Every 6 Hours Every 12 Hours Every 24 Hours...
Page 217 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page — You can choose the Copy 3.Copy 1.Quality Auto* resolution for your type of Text document. Photo — Adjusts the brightness for 2.Brightness -nnnno+ copies. -nnnon+ -nnonn+ * -nonnn+ -onnnn+ —...
Page 218 Main Menu Submenu Menu Selections Options Descriptions Page — Chooses the emulation 4.Printer 1.Emulation Auto* mode. Software HP LaserJet User’s Guide on BR-Script 3 — Prints a list of the 2.Print Options 1.Internal Font CD-ROM. machine’s internal fonts. — Prints a list of the 2.Configuration machine’s printer settings.
Page 219 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page 8.Manual Regist. Sets the correction value 4.Printer 2.Set Regist. 1 Magenta Left on the chart you printed Software (continued) (continued) 2 Cyan Left out from Print Chart. User’s Guide on 3 Yellow Left 4 Magenta Cente CD-ROM.
Page 220 Main Menu Submenu Menu Selections Options Descriptions Page 1.Direct Print Enables or disables the 5.USB Direct 5.Collate page collation when (continued) printing directly from the (continued) USB flash memory drive. Sets the print quality 6.Print Quality Normal* option when printing Fine directly from the USB flash memory drive.
Page 221 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page Sets the print quality 5.USB Direct 3.PictBridge 5.Print Quality Normal* option when printing data (continued) Fine from a camera using (continued) PictBridge. — You can view the 6.Print 1.XMIT Verify 1.View on LCD Transmission Verification Reports...
Page 222 000.000.000.0 secondary DNS server. (Secondary) 000.000.000.0 Automatically allocates 9.APIPA the IP address from the link-local address range. Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions.brother.c om for more information.
Page 223 Menu and features Main Submenu Menu Selections Options Descriptions Page Menu 2.Ethernet — Chooses the Ethernet 7.LAN 1.Wired Auto* link mode. Network (contin (continued) 100B-FD User’s ued) Guide on 100B-HD 10B-FD CD-ROM 10B-HD 3.Set to — Restore the wired 1.Reset Default network setting to factory default.
Page 224 IP address from the link-local address range. Enable or Disable the 0.IPv6 IPv6 protocol. If you Off* want to use the IPv6 protocol, visit http://solutions.brother.c om for more information. — — You can configure your 2.Setup print server. Wizard —...
Page 225 Menu and features Main Submenu Menu Selections Options Descriptions Page Menu 1.Setup Internet — Enter the mail address. 7.LAN 3.Setup IFAX 1.Mail Address (Up to 60 characters) Network (contin User’s Enter the SMTP server 2.SMTP Server ued) Name? Guide on address.
Page 226: Fax To Server
Main Submenu Menu Selections Options Descriptions Page Menu — Displays the subject that 7.LAN 3.Setup IFAX 3.Setup Mail 1.Sender Subject is attached to the Network (contin (continued) Internet Fax data. User’s ued) Guide on CD-ROM Limits the size of E-mail 2.Size Limit documents.
Page 227 Menu and features Main Menu Submenu Menu Selections Options Descriptions Page — — You can check the serial 8.Machine 1.Serial No. number of your machine. Info. — You can check the 2.Page Counter Total number of total pages the Fax/List machine has printed during its life.
Page 228: Entering Text
Entering text When setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters printed on them. The keys: 0, # and l do not have printed letters because they are used for special characters. Press the appropriate dial pad key the required number of times to access the characters below: For setting an E-mail address, Scan to FTP menu options and Setup IFAX menu options (Menu, 7, 3) Press...
Page 229 Menu and features Special characters and symbols Press l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK to choose it. The symbols and characters below will appear depending on your menu selection.
Page 230: Specifications
Specifications General Memory Capacity 128 MB ADF (automatic document Up to 50 pages (Staggered) 80 g/m feeder) Duplex, up to Letter/A4 Recommended Environment for Best Results: Temperature: 20 to 30°C Humidity: 50% - 70% Paper: APP Blue Flagship 70 g/m APP Gold Flagship 80 g/m Advanced Agro Double A 80 g/m Paper Tray...
Page 231 Specifications Noise level Sound power Operating (Copying): LWAd = 6.9 Bell Standby: LWAd = 4.4 Bell Sound pressure Operating (Copying): LpAm = 54.5 dBA Standby: LpAm = 30 dBA Temperature Operating: 10 to 32.5°C Storage: 5 to 35°C Humidity Operating: 20 to 80% (without condensation) Storage: 10 to 90% (without condensation)
Page 232: Print Media
Print media Paper Input Paper Tray Paper Type: Plain paper or Recycled paper Paper Size: Letter, A4, B5, A5,B6, A6, Executive, Legal and Folio. Paper Weight: 60 to 105 g/m Maximum paper tray capacity: Up to 250 sheets of 80 g/m plain paper Multi-purpose tray (MP tray) Paper Type:...
Page 233: Fax
/400 pages ‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed materials are subject to change without prior notice. ‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications...
Page 234: Copy
Copy Color/Monochrome Yes/Yes Duplex Copying Single-Sided Document Size ADF Width: 148 to 215.9 mm (5.8 to 8.5 in.) ADF Height: 148 to 355.6 mm (5.8 to 14 in.) Scanner Glass Width: Max. 15.9 mm (8.5 in.) Scanner Glass Height: Max. 297 mm (11.7 in.) Copy Width: Max.
Page 235: Scan
® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows (resolution up to 19200 × XP/Windows Vista 19200 dpi can be chosen by using the Brother scanner utility) When using the scanner glass When using the ADF...
Page 236: Print
Print Emulations PCL6 ® BR-Script (PostScript ) Level 3 Printer Driver ® Host-Based Driver for Windows 2000 Professional/XP/ ® XP Professional x64 Edition/ Windows Vista ® Windows Server 2003 (print only via network) ® BR-Script (PPD file) for Windows 2000 Professional/XP/ ®...
Page 237: Interfaces
USB direct interface Direct print feature Compatibility PDF version 1.6 , JPEG, Exif + JPEG, PRN (created by MFC-9840CDW printer driver), TIFF (scanned by all Brother MFC or ® DCP models), PostScript 3 ™ (created by MFC-9840CDW BR Script3 printer driver)
Page 238: Computer Requirements
Wireless send PowerPC G3 802.11 b/g Scanning 350MHz For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi. Third party USB ports are not supported. PC Fax supports black and white only.
Page 239: Consumable Items
When printing on Letter or A4 size paper at 5% print coverage for CMYK each Note Brother does not recommend the use of consumables other than genuine Brother consumables. Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.
Page 240: Ethernet Wired Network
Client computers with a web browser supporting Java™ ® PC Fax Send for Mac ® Only printing for Windows Server 2003 ® Mac OS X 10.2.4 or greater (mDNS) BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com.
Page 241: Ethernet Wireless Network
Client computers with a web browser supporting Java™. ® PC Fax Send for Mac ® Only printing for Windows Server 2003 ® Mac OS X 10.2.4 or greater (mDNS) BRAdmin Professional and Web BRAdmin are available as a download from http://solutions.brother.com.
Page 242: Authentication And Encryption For Wireless Users Only
CMIC encryptions. Encryption methods Encryption is used to secure the data that is sent over the wireless network. The Brother machine supports the following encryption methods: By using WEP (Wired Equivalent Privacy), the data is transmitted and received with a secure key.
Page 243: Wi-Fi Alliance Certification
Specifications Network key There are some rules for each security method: Open system/Shared key with WEP This key is a 64-bit or 128-bit value that must be entered in an ASCII or hexadecimal format. • 64 (40) bit ASCII: Uses 5 text characters. e.g.“WSLAN” (this is case sensitive). •...
Page 244: Glossary
Glossary This is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased. ADF (automatic document feeder) Coding method The document can be placed in the ADF Method of coding the information and scanned one page at a time contained in the document.
Page 245 Greyscale F/T Ring Time The shades of grey available for copying The length of time that the Brother and faxing photographs. machine pseudo/double-rings (when the Group number Receive Mode setting is Fax/Tel) to notify A combination of One-Touch and Speed- you to pick up a voice call that it answered.
Page 246 One-Touch Remote Access Code Keys on the machine’s control panel Your own four-digit code (– – –l) that where you can store numbers for easy allows you to call and access your dialling. You can store a second number machine from a remote location. on each key if you press Shift and the Remote Retrieval Access One-Touch key together.
Page 247 Glossary Tone A form of dialling on the telephone line used for Touch Tone telephones. Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine. User Settings List A printed report that shows the current settings of the machine.
Page 248: Index
Index CD-ROM Copy brightness ..........83 ADF (automatic document feeder) ...36 color saturation ........84 using .............20 contrast ..........78 Answering machine (TAD) duplex .........7 connecting ..........53 ® ® Enlarge/Reduce key ......79 Apple Macintosh enter copy mode ........78 See Software User’s Guide on the keys ..........
Page 249 checking (remaining life) .....198 at end of conversation ....... 48 cleaning ........153 Fax Detect ......... 50 replacing ..........172 fax forwarding ......64 Dual access ..........43 fax receive stamp ......51 Duplex (2-sided) from extension telephone .... 54 copying .......... 81 polling receive ........
Page 250 Hook key ..........7 N in 1 (page layout) ......7 Network Jams faxing document ..........136 See Software User’s Guide on the paper ...........137 CD-ROM Job Cancel key ......... 8 printing See Network User’s Guide on the CD-ROM scanning Labels ......... 12 See Software User’s Guide on the LCD (liquid crystal display) ....
Page 251 drivers ..........226 belt unit ..........179 fax from memory ........52 drum unit ........172 Job Cancel key ........8 toner cartridge ........167 keys ............8 waste toner box ........184 paper jams ..........137 Reports ............ 75 quality ..........117 Fax Journal .......... 76 reports ...........76 journal period ........
Page 252 using .............57 Status LED ..........6 Waste toner box ........184 ® Windows See Software User’s Guide on the TAD (telephone answering device), CD-ROM external ............47 Wireless Network connecting ..........53 See Software User’s Guide and Network recording OGM ........54 User’s Guide on the CD-ROM Telephone line connections ...........53 difficulties ..........110...
Page 253 This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchsed in their own countries.

Brother MFC-9840CDW User Manual

1 General Information

2 Loading Paper and Documents

3 General Setup

4 Security Features

5 Sending a Fax

6 Receiving a Fax

7 Telephone and External Devices

8 Dialling and Storing Numbers

9 Remote Fax Options (Black & White Only)

10 Polling

11 Printing Reports

Section III Copy

12 Making Copies

Section IV Direct Printing

13 Printing Photos from a Digital Camera

14 Printing Data from a USB Flash Memory Drive

Section V Software

15 Software and Network Features

Section VI Appendixes

Troubleshooting and Routine Maintenance

Menu and Features

Specifications

Glossary

Index

Quick Links

Related Manuals for Brother MFC-9840CDW

Summary of Contents for Brother MFC-9840CDW