Agent Telephone Status; Placing Calls On Hold - Toshiba Strata DK Acd Agent Manual

Agent Telephone Status

You can make and receive different types of calls depending upon the status of your
ACD Agent telephone.
Available – If you are logged in as an ACD agent, you can receive ACD or PBX
calls and non-ACD calls to other [DNs].
Unavailable – You are unavailable to take ACD calls when you press
  
information, see
make non-ACD or PBX calls when it is in the unavailable status.
After Call – When you disconnect from an ACD call you are automatically
allowed an amount of time to do your paperwork. You can receive non-ACD or
PBX calls if your telephone has been programmed to receive these calls. For more
information on the procedure to end After Call, see
Page 16.
Talk – When you are talking on an ACD call or have one on hold, you can receive
non-ACD calls on other [DNs] or CO Lines.
Log Out – You are logged out of the ACD Group. You can still receive and make
non-ACD calls.
PBX Call – When you are talking on a PBX call or have one on hold, you can
receive non-ACD calls.

Placing Calls on Hold

You can place your current call on hold, whether it is an ACD or PBX call, and return
to it later. To establish a three-way call with your Supervisor and your ACD caller, see
"ACD Call Pickup" on Page
To place an ACD call on Hold

Press
Strata DK ACD Agent 2/99
or do not respond to two successive ACD calls. For more
"Unavailable" on Page
14.
.
The ACD Call LED flashes
at the I-Hold rate and your
LCD displays the message
on the right.
19. Your telephone can still receive and
"End After Call Work" on
HOLD LINE
JUL 27
Features
Quick Reference
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TUE 02 : 27
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