Sony VAIO Tap 21 User Manual
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Sony VAIO Tap 21 User Manual

Personal computer
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Table of Contents

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User Guide

Personal Computer
VAIO Tap 21
SVT2122
Use this manual if you encounter any problems, or have any questions about your VAIO computer.
About This Manual
Visit the VAIO support website that provides up-to-date information on your VAIO computer.
http://www.sony.com/am/vaiosupport/
Windows 8: The Basics
Setup
Connections
Settings
Backup / Recovery
Security
1

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Table of Contents
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Summary of Contents for Sony VAIO Tap 21

  • Page 1: User Guide

    User Guide Personal Computer VAIO Tap 21 SVT2122 Use this manual if you encounter any problems, or have any questions about your VAIO computer. About This Manual Visit the VAIO support website that provides up-to-date information on your VAIO computer.
  • Page 2 Other Operations Notifications Troubleshooting Hardware Apps Network / Internet Backup / Recovery Security Peripheral Devices List of Topics How to Use Troubleshooting Notes on use Copyright 2013 Sony Corporation...
  • Page 3 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows 8: The Basics User account Power Display Internet Password Apps Windows Menu Windows 8 Store Help and Support Notes on use Copyright 2013 Sony Corporation...
  • Page 4 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts Description VAIO computer Keyboard Mouse Notes on use Copyright 2013 Sony Corporation...
  • Page 5 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Setup VAIO computer Power Battery Display Keyboard Memory module Supplied items Mouse Windows 8 Notes on use Copyright 2013 Sony Corporation...
  • Page 6 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Network / Internet Internet Wi-Fi Apps Store Notes on use Copyright 2013 Sony Corporation...
  • Page 7 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connections Power Display HDMI Peripheral device CD/DVD/BD Audio Speakers Headphones Optical digital output Keyboard Internet Wi-Fi BLUETOOTH...
  • Page 8 Mouse Notes on use Copyright 2013 Sony Corporation...
  • Page 9 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Settings User account VAIO computer Power Display HDMI Peripheral device CD/DVD/BD Audio Speakers Microphone Optical digital output Button Recovery Camera...
  • Page 10 Internet Password Memory module BIOS Service and support Touch panel Security Menu Windows 8 Notes on use Copyright 2013 Sony Corporation...
  • Page 11 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Backup / Recovery VAIO computer CD/DVD/BD Button Recovery BIOS Backup Service and support Built-in storage device Partition Refresh Notes on use Copyright 2013 Sony Corporation...
  • Page 12 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Security VAIO computer Internet Password BIOS Service and support Notes on use Copyright 2013 Sony Corporation...

  • Page 13: Printed Documentation

    About This Manual Congratulations on your purchase of this VAIO(R) computer. About your VAIO computer’s configuration To find out about the configuration of your VAIO computer, visit the Sony online support website. See About Online Support Website for more information.
  • Page 14 In no event shall Sony Corporation be liable for any incidental, consequential, or special damages, whether based on tort, contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use thereof.
  • Page 15 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Other Operations VAIO computer Power Battery Display Keyboard Camera Memory module Memory card Built-in storage device Mouse Touch panel Partition NFC/One-touch functions...

  • Page 16: Help And Support

    Windows Windows 8 Help and Support Notes on use Copyright 2013 Sony Corporation...
  • Page 17 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notifications Read this first VAIO computer Care and maintenance Important notice Service and support Product registration Supplied items Security Notes on use Copyright 2013 Sony Corporation...
  • Page 18 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Hardware Power Battery Display HDMI Audio Microphone Keyboard Camera Wi-Fi BLUETOOTH Password BIOS...
  • Page 19 Memory card Software Computer Mouse Touch panel NFC/One-touch functions Notes on use Copyright 2013 Sony Corporation...
  • Page 20 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Apps Display Software Notes on use Copyright 2013 Sony Corporation...
  • Page 21 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Network / Internet Wi-Fi BLUETOOTH Notes on use Copyright 2013 Sony Corporation...
  • Page 22 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Backup / Recovery Recovery Notes on use Copyright 2013 Sony Corporation...
  • Page 23 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Security Password BIOS Notes on use Copyright 2013 Sony Corporation...
  • Page 24 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Peripheral Devices Printer Notes on use Copyright 2013 Sony Corporation...

  • Page 25: User Account

    User Guide List of Topics Personal Computer VAIO Tap 21 SVT2122 How to Use Windows 8: The Basics User account Switching from a Local Account to a Microsoft Account About User Account Types Power Entering Sleep Mode, Shutting Down, or Restarting...
  • Page 26 Opening Control Panel Opening the Charms Opening the Desktop Searching Content Opening the App List About the Start Screen and Menu Windows 8 Using Sleep Mode Restarting Your VAIO Computer Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown) Store Switching User Accounts Installing Apps from Windows Store...

  • Page 27: Memory Module

    Display Adjusting the Angle of Your VAIO Computer Keyboard Replacing the AA Battery of the Keyboard About the Usage Environment for the Keyboard Memory module About Adding Memory Modules Supplied items Checking Supplied Items Mouse Replacing the AA Battery of the Mouse About the Usage Environment for the Mouse Windows 8 Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown)

  • Page 28: Peripheral Device

    Disabling the Wi-Fi(R) (Wireless LAN) Function Apps Installing Apps from Windows Store Store Installing Apps from Windows Store Connections Power Connecting a Power Source Display Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device Selecting Display Modes Using the Multiple Monitors Function Connecting a TV with an HDMI Input Port Notes on the LCD screen...
  • Page 29 Internet Stopping Wi-Fi(R) (Wireless LAN) Communications Notes on Using the Wi-Fi(R) (Wireless LAN) Function About the Wi-Fi(R) (Wireless LAN) Standards Connecting to the Internet with a Wired Connection (LAN port equipped models) About the Internet Connection Services Starting Wi-Fi(R) (Wireless LAN) Communications About the Network (LAN) About a Security Key for Wi-Fi(R) (Wireless LAN) Disabling the Wi-Fi(R) (Wireless LAN) Function...
  • Page 30 About the ASSIST Button Viewing the System Information Customizing Your VAIO Computer Booting Your VAIO Computer from External Devices Using VAIO Update Keeping Your VAIO Computer in Optimum Condition (VAIO Care) Updating Your VAIO Computer Power Notes on Sleep Mode Selecting a Power Plan Notes on Using the Power Source Using Sleep Mode...

  • Page 31: Service And Support

    Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV Adjusting the Speakers Volume Playing Optimized Sound for Your VAIO Computer Using ClearAudio+ Speakers Using Automatic Sound Field Adjustment to Optimize the Sound Field Adjusting the Speakers Volume Playing Optimized Sound for Your VAIO Computer Using ClearAudio+ Microphone Adjusting the Microphone Volume...
  • Page 32 Updating Your VAIO Computer Menu Opening Control Panel Windows 8 Using Sleep Mode Backup / Recovery VAIO computer About the ASSIST Button Booting Your VAIO Computer from External Devices Keeping Your VAIO Computer in Optimum Condition (VAIO Care) CD/DVD/BD Booting Your VAIO Computer from External Devices Button About the ASSIST Button Recovery...
  • Page 33 Checking the Volume of the Recovery Area Partition Creating Other Drives (Modifying Partitions) Creating Partitions Refresh Refreshing Your VAIO Computer (Refresh function supported models) About Recovery Security VAIO computer Using VAIO Update Keeping Your VAIO Computer in Optimum Condition (VAIO Care) Internet Using the Antivirus App for Your VAIO Computer Password...

  • Page 34: Memory Card

    Charge Indicator Status List Prolonging the Battery Lifespan Extending the Battery Life Changing the Low Battery Hibernation Settings Changing the Intel Smart Connect Technology (Sleep Mode) Settings About Sleep Mode Display About the Touch Screen (Touch screen equipped models) Notes on Using the Touch Screen (Touch screen equipped models) How to Use the Touch Screen (Touch screen equipped models) Adjusting the Angle of Your VAIO Computer Keyboard...

  • Page 35: Read This First

    Replacing the AA Battery of the Mouse Touch panel Entering Characters with Touch Screen Operations (Touch screen equipped models) About the Touch Screen (Touch screen equipped models) Notes on Using the Touch Screen (Touch screen equipped models) How to Use the Touch Screen (Touch screen equipped models) Partition Creating Other Drives (Modifying Partitions) Creating Partitions...

  • Page 36: Important Notice

    Service and support Solving Common Problems with Your VAIO Computer About Online Support Website Updating Your VAIO Computer Product registration About Online Support Website Supplied items Checking Supplied Items Security Updating Your VAIO Computer Notes on use Copyright 2013 Sony Corporation...
  • Page 37 User Guide List of Topics Personal Computer VAIO Tap 21 SVT2122 Troubleshooting Hardware Power Why does my VAIO computer automatically turn off? Why does a message appear and Windows fail to start when I turn on my VAIO computer? What should I do if I cannot turn off my VAIO computer?
  • Page 38 What should I do if the touch screen does not work correctly? (Touch screen equipped models) HDMI What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port? Audio What should I do if I do not hear sound from speakers or headphones? What should I do if my microphone does not work? What should I do if I hear microphone feedback from speakers when using my microphone?
  • Page 39 What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with? Why is my BLUETOOTH(R) connection slow? Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account? Why can't I use BLUETOOTH(R) devices when I switch users? What should I do if I cannot use the BLUETOOTH(R) function? What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area?
  • Page 40 Network / Internet What should I do if I do not know the SSID or security key for the access point? What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? What should I do if I cannot connect my VAIO computer to an access point (or the Internet)?

  • Page 41: Peripheral Devices

    What should I do if my VAIO computer does not recognize the USB device? Printer What should I do if I cannot print a document? What should I do if my VAIO computer does not recognize the USB device? Notes on use Copyright 2013 Sony Corporation...

  • Page 42: Before Use

    User Guide Personal Computer VAIO Tap 21 SVT2122 Notes on use Before use To make full use of this content, please read the following notes thoroughly. Please note that they are subject to change without prior notice. June 2013 Recommended system environment The following system environments are recommended for displaying this content.
  • Page 43 Sony may use cookies, web beacons or similar technologies to make statistical analysis of customers’ usage of this content while preserving anonymity. Notes on use Copyright 2013 Sony Corporation...
  • Page 44 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 User account Switching from a Local Account to a Microsoft Account In Windows 8, you can switch between a local account and a Microsoft account. About User Account Types There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
  • Page 45 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Power Entering Sleep Mode, Shutting Down, or Restarting You can place your VAIO computer into Sleep mode or shut down/restart the computer by following these steps. Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are...
  • Page 46 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? Why does the disc drive indicator light blink during Sleep mode? What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Notes on use Copyright 2013 Sony Corporation...
  • Page 47 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Display Opening the Desktop You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below. Searching Content With the Search charm, you can search files, settings, or web content.
  • Page 48 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 49 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Internet Installing Apps from Windows Store You can install apps from Windows Store. You might be looking for the following topics: Stopping Wi-Fi(R) (Wireless LAN) Communications Notes on Using the Wi-Fi(R) (Wireless LAN) Function...
  • Page 50 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Password Switching from a Local Account to a Microsoft Account In Windows 8, you can switch between a local account and a Microsoft account. About User Account Types There are two types of user accounts available in Windows 8: a local account and a Microsoft account.
  • Page 51 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Apps Switching User Accounts You can switch to another user account by following these steps. Switching Apps You can switch between apps that are currently running. Viewing Running Apps You can view running apps by displaying the list on the Start screen.
  • Page 52 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps. Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations.
  • Page 53 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Menu Opening Control Panel You can open Control Panel by following these steps. Opening the Charms You can open the charms to search for apps and files, share content, play content on other devices or print, and set up your VAIO computer.
  • Page 54 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows 8 Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are working on. Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer.
  • Page 55 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Store Switching User Accounts You can switch to another user account by following these steps. Installing Apps from Windows Store You can install apps from Windows Store. Notes on use...
  • Page 56 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps. Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations.
  • Page 57 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer Parts and Controls on the Back Describes the features on the back of the VAIO computer, such as connection ports. Parts and Controls on the Front Describes the features on the front of the VAIO computer, such as buttons and indicator lights.
  • Page 58 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Keyboard Parts and Controls of the Keyboard Describes the features of the keyboard, such as keys, buttons and indicator lights. You might be looking for the following topics: Replacing the AA Battery of the Keyboard...
  • Page 59 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Mouse Parts and Controls of the Mouse Describes the features of the mouse, such as buttons. You might be looking for the following topics: Replacing the AA Battery of the Mouse...
  • Page 60 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer Checking Supplied Items Check all items packed with the product before use. Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions.
  • Page 61 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Power Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source. The charging time may vary depending on operating conditions.
  • Page 62 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? Why does the disc drive indicator light blink during Sleep mode? What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Notes on use Copyright 2013 Sony Corporation...
  • Page 63 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Battery Notes on Using the Battery Pack Before using the battery pack, read the following precautions for correct use. Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source.
  • Page 64 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Display Adjusting the Angle of Your VAIO Computer Choose which angle to position your computer. You might be looking for the following topics: Opening the Desktop Searching Content Opening the App List...
  • Page 65 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 66 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Keyboard Replacing the AA Battery of the Keyboard Change the AA battery in the keyboard when the battery power becomes low. About the Usage Environment for the Keyboard This section explains how to use the wireless keyboard.
  • Page 67 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Memory module About Adding Memory Modules You might be looking for the following topics: Viewing the System Information Notes on use Copyright 2013 Sony Corporation...
  • Page 68 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Supplied items Checking Supplied Items Check all items packed with the product before use. Notes on use Copyright 2013 Sony Corporation...
  • Page 69 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Mouse Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low. About the Usage Environment for the Mouse This section explains how to use the wireless mouse.
  • Page 70 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows 8 Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown) By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity. You might be looking for the following topics:...
  • Page 71 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Internet Stopping Wi-Fi(R) (Wireless LAN) Communications You can stop Wi-Fi communications by following these steps. Notes on Using the Wi-Fi(R) (Wireless LAN) Function Before using the Wi-Fi function, read the following precautions for correct use.
  • Page 72 WEP (Wired Equivalent Privacy) key. Disabling the Wi-Fi(R) (Wireless LAN) Function You can disable the Wi-Fi function by following these steps. Notes on use Copyright 2013 Sony Corporation...
  • Page 73 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Wi-Fi(R) (Wireless LAN) Standards Wi-Fi allows your VAIO computer to connect to a network through a wireless connection. Connecting to the Internet with a Wired Connection (LAN port equipped models) Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your VAIO computer to the Internet.
  • Page 74 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Wi-Fi Stopping Wi-Fi(R) (Wireless LAN) Communications You can stop Wi-Fi communications by following these steps. Notes on Using the Wi-Fi(R) (Wireless LAN) Function Before using the Wi-Fi function, read the following precautions for correct use.
  • Page 75 What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function? Notes on use Copyright 2013 Sony Corporation...
  • Page 76 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Apps Installing Apps from Windows Store You can install apps from Windows Store. You might be looking for the following topics: Switching User Accounts Switching Apps Viewing Running Apps...
  • Page 77 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Store Installing Apps from Windows Store You can install apps from Windows Store. You might be looking for the following topics: Switching User Accounts Notes on use Copyright 2013 Sony Corporation...
  • Page 78 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Power Connecting a Power Source Connect your VAIO computer to an AC power source. You might be looking for the following topics: Entering Sleep Mode, Shutting Down, or Restarting...
  • Page 79 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? Why does the disc drive indicator light blink during Sleep mode? What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Notes on use Copyright 2013 Sony Corporation...
  • Page 80 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Display Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied).
  • Page 81 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 82 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 HDMI Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied).
  • Page 83 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Peripheral device Selecting Display Modes You can switch the display output between the computer screen and an external display connected to your VAIO computer. Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
  • Page 84 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 CD/DVD/BD Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer. You might be looking for the following topics:...
  • Page 85 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Audio Connecting External Speakers/Headphones/Headset You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO computer. Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer, you need to change the device for sound output.
  • Page 86 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Speakers Connecting External Speakers/Headphones/Headset You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO computer. You might be looking for the following topics:...
  • Page 87 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Headphones Connecting External Speakers/Headphones/Headset You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO computer. Notes on use Copyright 2013 Sony Corporation...
  • Page 88 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Optical digital output Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high-quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection.
  • Page 89 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Keyboard Connecting the Wireless Keyboard If you cannot use the wireless keyboard supplied with the computer, it is likely that wireless connection setup is required between the wireless keyboard and your VAIO computer.
  • Page 90 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Internet Stopping Wi-Fi(R) (Wireless LAN) Communications You can stop Wi-Fi communications by following these steps. Notes on Using the Wi-Fi(R) (Wireless LAN) Function Before using the Wi-Fi function, read the following precautions for correct use.
  • Page 91 Installing Apps from Windows Store Using the Antivirus App for Your VAIO Computer Notes on use Copyright 2013 Sony Corporation...
  • Page 92 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Wi-Fi(R) (Wireless LAN) Standards Wi-Fi allows your VAIO computer to connect to a network through a wireless connection. Connecting to the Internet with a Wired Connection (LAN port equipped models) Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your VAIO computer to the Internet.
  • Page 93 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Wi-Fi Stopping Wi-Fi(R) (Wireless LAN) Communications You can stop Wi-Fi communications by following these steps. Notes on Using the Wi-Fi(R) (Wireless LAN) Function Before using the Wi-Fi function, read the following precautions for correct use.
  • Page 94 What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function? Notes on use Copyright 2013 Sony Corporation...
  • Page 95 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 BLUETOOTH About BLUETOOTH(R) Security The BLUETOOTH wireless technology has an authentication function, which allows you to control communication with other devices. Notes on Using the BLUETOOTH(R) Function Before using the BLUETOOTH function, read the following precautions for correct use.
  • Page 96 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Charging a USB Device You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings.
  • Page 97 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Mouse Connecting the Wireless Mouse If you cannot use the wireless mouse supplied with your VAIO computer, it is likely that wireless connection setup is required between the wireless mouse and the computer.
  • Page 98 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 User account Switching from a Local Account to a Microsoft Account In Windows 8, you can switch between a local account and a Microsoft account. You might be looking for the following topics:...
  • Page 99 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
  • Page 100 Setting Up an Appropriate Work Environment Propping Up Your VAIO Computer About Adding Memory Modules Notes on use Copyright 2013 Sony Corporation...
  • Page 101 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Power Notes on Sleep Mode Read the following precautions before using Sleep mode. Selecting a Power Plan Power management helps you set up power plans to suit your requirements for power consumption.
  • Page 102 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? Why does the disc drive indicator light blink during Sleep mode? What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Notes on use Copyright 2013 Sony Corporation...
  • Page 103 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Display Displaying Clear and Vivid Images (X-Reality for mobile installed models) You can display clear and vivid images using the X-Reality for mobile engine that is high-quality image technology.
  • Page 104 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 105 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 HDMI Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied).
  • Page 106 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Peripheral device Selecting Display Modes You can switch the display output between the computer screen and an external display connected to your VAIO computer. Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays.
  • Page 107 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 CD/DVD/BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
  • Page 108 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Audio Using Automatic Sound Field Adjustment to Optimize the Sound Field Automatic Sound Field Adjustment automatically optimizes the sound field according to the angle of your VAIO computer. Adjusting the Volume in Windows You can adjust the volume on each device and app from Control Panel.
  • Page 109 What should I do if sound interruptions occur during video or audio playback? What should I do if I do not hear sound from a digital audio device connected to the digital output port, such as the HDMI output port? Notes on use Copyright 2013 Sony Corporation...
  • Page 110 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Speakers Using Automatic Sound Field Adjustment to Optimize the Sound Field Automatic Sound Field Adjustment automatically optimizes the sound field according to the angle of your VAIO computer. Adjusting the Speakers Volume You can change the volume level of the speakers and headphones.
  • Page 111 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Microphone Adjusting the Microphone Volume You can adjust the volume level of the microphone. You might be looking for the following topics: What should I do if my microphone does not work?
  • Page 112 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Optical digital output Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high-quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection.
  • Page 113 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Notes on use...
  • Page 114 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Recovery About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. You might be looking for the following topics:...
  • Page 115 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Camera Using the Built-in Camera You can make a video call through the Internet using the built-in camera and communication apps. You might be looking for the following topics:...
  • Page 116 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Internet Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app. You might be looking for the following topics:...
  • Page 117 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Password Switching from a Local Account to a Microsoft Account In Windows 8, you can switch between a local account and a Microsoft account. Creating/Changing/Removing Your Windows Password Setting a Windows password allows you to protect your VAIO computer from unauthorized access by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode.
  • Page 118 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Memory module Viewing the System Information You can view the system information of your VAIO computer. You might be looking for the following topics: About Adding Memory Modules Notes on use...
  • Page 119 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 BIOS About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
  • Page 120 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Service and support Using VAIO Update VAIO Update provides a service that informs you of available update information, such as important notices or update programs, to keep your VAIO computer up to date.
  • Page 121 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Touch panel Notes on Using the Touch Screen (Touch screen equipped models) Before using the touch screen, read the following precautions for correct use. Enlarging the Text Size (DPI) (Touch screen equipped models) Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier.
  • Page 122 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and functionality. Notes on use Copyright 2013 Sony Corporation...
  • Page 123 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Menu Opening Control Panel You can open Control Panel by following these steps. You might be looking for the following topics: Opening the Charms Opening the Desktop Searching Content...
  • Page 124 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows 8 Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are working on. You might be looking for the following topics:...
  • Page 125 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer.
  • Page 126 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 CD/DVD/BD Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
  • Page 127 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Notes on use...
  • Page 128 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Recovery About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Recovering from the Recovery Area You can recover your VAIO computer from the recovery area on the built-in storage device.
  • Page 129 What should I do if I cannot create Recovery Media? What should I do if my VAIO computer becomes unstable (Windows starts)? What should I do if my VAIO computer becomes unstable (Windows does not start)? Notes on use Copyright 2013 Sony Corporation...
  • Page 130 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 BIOS About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
  • Page 131 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Backup Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windows, follow these steps to restore computer system files. About Backup The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location.
  • Page 132 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Service and support Keeping Your VAIO Computer in Optimum Condition (VAIO Care) With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level.
  • Page 133 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Built-in storage device Removing Recovery Content to Free up Disk Space Your built-in storage device contains the recovery area where the data for system recovery is stored. If your VAIO computer includes a solid state drive (SSD), you might want to minimize the recovery area by removing such data to free up disk space on the C: drive (or the last drive in your drive list, for example D: drive).
  • Page 134 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Partition Creating Other Drives (Modifying Partitions) Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than one partition may have various advantages, such as separating the system files from your data files.
  • Page 135 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Refresh Refreshing Your VAIO Computer (Refresh function supported models) If your VAIO computer has become unstable, it is recommended that you use the refresh function provided by Windows. Refresh the computer by following these steps.
  • Page 136 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer Using VAIO Update VAIO Update provides a service that informs you of available update information, such as important notices or update programs, to keep your VAIO computer up to date.
  • Page 137 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Internet Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app. You might be looking for the following topics:...
  • Page 138 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Password Creating/Changing/Removing Your Windows Password Setting a Windows password allows you to protect your VAIO computer from unauthorized access by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode.
  • Page 139 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 BIOS Setting/Changing the Power-on Password You can set a password (power-on password) for booting up your VAIO computer, using the BIOS function. Entry of the power-on password will be prompted after the VAIO logo appears to start the computer.
  • Page 140 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Service and support Using VAIO Update VAIO Update provides a service that informs you of available update information, such as important notices or update programs, to keep your VAIO computer up to date.
  • Page 141 In Store Service & Support (available in USA only) Make an appointment with a Sony certified technician at a U.S. Sony Store and get personalized service and support for your VAIO computer. Sony Technicians can assist with the setup of your new VAIO computer, system optimization, data rescue, and any repair service you might need.
  • Page 142 Environmental sustainability For Sony’s environmental initiatives and recycling of your products, visit our sustainability site. http://www.sony.com/green/ Hint You can find a link to register your computer online in VAIO Care. To start VAIO Care, see Starting Apps. Related Topic About This Manual...
  • Page 143 User Guide notnavigate Personal Computer VAIO Tap 21 SVT2122 Welcome Congratulations on the purchase of this VAIO computer. This User Guide - Introduction Version provides you with limited information about your VAIO computer. To update this file to the complete version of the User Guide, see Updating the User Guide to the Latest Version for more information.

  • Page 144: Connecting To The Internet

    To access Windows Help and Support, open the charms and enter "Help and Support" in the search box. Connecting to the Internet You will need to connect your VAIO computer to the Internet before updating to the complete version of the User Guide.
  • Page 145 To use the network (LAN) (LAN port equipped models) You can connect your VAIO computer to networks with a LAN cable. Connect one end of a LAN cable to the LAN port on the computer and the other end to your network. For detailed settings and devices required for LAN access, ask your network administrator.

  • Page 146: Windows : How To Start

    Finding Support Information The Sony online support website provides instant access to information on commonly encountered problems. You can find support information such as the support website URL in Contact & Support on VAIO Care or the supplied Quick Start Guide.
  • Page 147 To open the Start screen Touch operation (Touch screen equipped models) Start charm. Open the charms, then tap the Mouse/Touch pad operation Start charm. Open the charms, then click the Keyboard operation Press the (Windows) key. Hint On the desktop, you can open the Start screen by selecting (Start) in the lower left corner.
  • Page 148 Mouse/Touch pad operation icon at the lower-left of the Start screen. Click the Hint It is useful to pin the apps that you use the most to the Start screen. To pin the apps, right-click an app icon on the Apps screen and select the pin icon on the menu that appears on the bottom of the screen.
  • Page 149 2. Select your desired icon or file from the search result. Hint You can select the search target to narrow the search result. Viewing Running Apps You can view running apps by displaying the list on the Start screen. Touch operation (Touch screen equipped models) Swipe in from the left edge until a small app icon appears, then drag the icon back towards the left edge.

  • Page 150: Opening The App Menu

    Keyboard operation (Windows) key and the Tab key at the same time. Press the Switching Apps You can switch between apps that are currently running. Touch operation (Touch screen equipped models) Display currently running apps, touch and swipe in your desired app icon from the left edge. Mouse/Touch pad operation Display currently running apps and drag your desired app icon from the left edge to the center.

  • Page 151: Closing Apps

    Mouse/Touch pad operation When an app is open, right-click anywhere on the screen. On a touch pad, click the bottom-right corner. Keyboard operation (Windows) key and the Z key at the same time. Press the Hint Open the app menu when an app is displayed on the computer screen. App commands vary depending on the app that is currently displayed on the computer screen.

  • Page 152: Opening Control Panel

    Keyboard operation Press the Alt key and the F4 key at the same time. Installing Apps from Windows Store You can install apps from Windows Store. You will need a Microsoft account to use certain apps or services, including Windows Store. On how to create and what you can do with the Microsoft account, refer to Windows Help and Support.
  • Page 153 You can open Control Panel by following these steps. 1. Open the Apps screen. 2. Select Control Panel. Opening Windows Help and Support You can open Windows Help and Support by following these steps. 1. Open the Apps screen. 2. Select Help and Support. Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations.

  • Page 154: Switching User Accounts

    You can place your VAIO computer into Sleep mode or shut down/restart the computer by following these steps. Settings charm. 1. Open the charms and select the Power and Sleep, Shut down, or Restart. 2. Select Switching User Accounts You can switch to another user account by following these steps. 1.
  • Page 155 Trademarks SONY and the SONY logo are registered trademarks of Sony Corporation. VAIO, the VAIO logo, and other Sony product or service names are trademarks or registered trademarks of Sony Corporation or any of its affiliates. Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 156 The LCD backlight is turned off automatically after no more than 15 minutes of inactivity. The computer enters Sleep mode automatically after no more than 30 minutes of inactivity. Press the (Power) button to bring the computer back into Normal mode. Notes on use Copyright 2013 Sony Corporation...
  • Page 157 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening Windows Help and Support You can open Windows Help and Support by following these steps. 1. Open the Apps screen. (See to open the Apps screen.) Opening the App List 2.
  • Page 158 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer About Adding Memory Modules You might be looking for the following topics: Parts and Controls on the Back Parts and Controls on the Front Parts and Controls on the Sides...
  • Page 159 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Power Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are working on. Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source.
  • Page 160 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? Why does the disc drive indicator light blink during Sleep mode? What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Notes on use Copyright 2013 Sony Corporation...
  • Page 161 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Battery Checking the Battery Charge Capacity The battery pack is consumable. The capacity gradually declines through repeated cycles of recharging and discharging. As a result, the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life.
  • Page 162 What should I do if my battery pack is not fully charged? What should I do if my battery pack does not work properly? Notes on use Copyright 2013 Sony Corporation...
  • Page 163 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Display About the Touch Screen (Touch screen equipped models) The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform various gestures on the touch screen.
  • Page 164 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 165 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Keyboard Checking the Caps Lock / Num Lock / Scroll Lock States You can check if the keyboard is in the Caps Lock/Num Lock/Scroll Lock states by the indicator light of the keyboard and the icons in the notification area.
  • Page 166 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Camera Notes on the Built-in Camera Using the Built-in Camera You can make a video call through the Internet using the built-in camera and communication apps. Scanning Content (VAIO Scan) You can use VAIO Scan instead of a scanner.
  • Page 167 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Memory module About Adding Memory Modules You might be looking for the following topics: Viewing the System Information Notes on use Copyright 2013 Sony Corporation...
  • Page 168 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Charging a USB Device You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings.
  • Page 169 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Memory card Notes on Using SD Memory Cards Before using SD memory cards, read the following precautions for correct use. About "Memory Stick" "Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras and other devices.
  • Page 170 Why can't I write data to a memory card? Notes on use Copyright 2013 Sony Corporation...
  • Page 171 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Built-in storage device Creating Other Drives (Modifying Partitions) Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than one partition may have various advantages, such as separating the system files from your data files.
  • Page 172 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Mouse Checking the Remaining Battery Power of the Mouse The remaining battery power of the mouse can be checked by the status light. Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low.
  • Page 173 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Touch panel Entering Characters with Touch Screen Operations (Touch screen equipped models) You can operate the on-screen Touch Keyboard with touch screen operations for text entry. About the Touch Screen (Touch screen equipped models) The touch screen enables direct interaction with your VAIO computer using your finger(s).
  • Page 174 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Partition Creating Other Drives (Modifying Partitions) Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than one partition may have various advantages, such as separating the system files from your data files.
  • Page 175 About NFC (NFC supported models) Near Field Communication (NFC) is a short-range wireless technology. About One-touch functions (NFC supported models) One-touch functions are Sony original functions which use NFC. Disabling NFC/One-touch functions (NFC supported models) You can disable NFC/One-touch functions by following these steps.
  • Page 176 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps. Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations.
  • Page 177 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Windows 8 Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are working on. Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer.
  • Page 178 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps. Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations.
  • Page 179 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Clipping an Image Displayed on the Computer Screen (VAIO Clip) With VAIO Clip, you can easily clip an image displayed on the computer screen. Starting the Note Taking App (VAIO Paper) You can use VAIO Paper in substitution for real notebooks.
  • Page 180 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Read this first About This Manual Congratulations on your purchase of this VAIO(R) computer. Notes on use Copyright 2013 Sony Corporation...
  • Page 181 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 VAIO computer Checking Supplied Items Check all items packed with the product before use. Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions.
  • Page 182 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Care and maintenance Cleaning Your VAIO computer/LCD screen Before cleaning your VAIO computer, read the following precautions for the correct cleaning procedure. Notes on use Copyright 2013 Sony Corporation...
  • Page 183 About the International ENERGY STAR(R) Program About the Software License This product contains software owned by Sony and licensed by third parties. Use of such software is subject to the terms and conditions of license agreements enclosed with this product.
  • Page 184 SVT2122 Service and support Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer, try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. About Online Support Website The online support website provides information concerning your VAIO computer, as well as a selection of frequently asked questions.
  • Page 185 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Product registration About Online Support Website The online support website provides information concerning your VAIO computer, as well as a selection of frequently asked questions. Notes on use Copyright 2013 Sony Corporation...
  • Page 186 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Supplied items Checking Supplied Items Check all items packed with the product before use. Notes on use Copyright 2013 Sony Corporation...
  • Page 187 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and functionality. Notes on use Copyright 2013 Sony Corporation...
  • Page 188 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Power Why does my VAIO computer automatically turn off? Why does a message appear and Windows fail to start when I turn on my VAIO computer? What should I do if I cannot turn off my VAIO computer?
  • Page 189 Notes on Sleep Mode Selecting a Power Plan Notes on Using the Power Source Charge Indicator Status List Changing the Low Battery Hibernation Settings Changing the Intel Smart Connect Technology (Sleep Mode) Settings About Sleep Mode Notes on use Copyright 2013 Sony Corporation...
  • Page 190 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Battery Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power? What should I do if my battery pack is not fully charged?
  • Page 191 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Display What should I do if videos are not displayed on the computer screen? What should I do if videos are not displayed smoothly? What should I do if no image is displayed on my TV screen or external display connected to the HDMI output...
  • Page 192 Notes on Using the Touch Screen (Touch screen equipped models) Enlarging the Text Size (DPI) (Touch screen equipped models) How to Use the Touch Screen (Touch screen equipped models) About the Touch Screen (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 193 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 HDMI What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port? You might be looking for the following topics:...
  • Page 194 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Audio What should I do if I do not hear sound from speakers or headphones? What should I do if my microphone does not work? What should I do if I hear microphone feedback from speakers when using my microphone?
  • Page 195 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Microphone What should I do if my microphone does not work? What should I do if I hear microphone feedback from speakers when using my microphone? You might be looking for the following topics:...
  • Page 196 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Keyboard What should I do if the keyboard does not work? What should I do if the connect indicator on the keyboard is blinking? What should I do if I cannot enter numbers with the numeric keypad?
  • Page 197 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Camera Why does the viewfinder show no images or poor-quality images? What should I do if captured images contain dropped frames and audio interruptions? Why are captured images poor in quality?
  • Page 198 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I do not know the SSID or security key for the access point? What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their...
  • Page 199 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Wi-Fi What should I do if I do not know the SSID or security key for the access point? What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their...
  • Page 200 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 BLUETOOTH What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
  • Page 201 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Password What should I do if I forget the Windows password? What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a...
  • Page 202 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 BIOS What should I do if I forget the power-on password to start my VAIO computer? You might be looking for the following topics: About the ASSIST Button Booting Your VAIO Computer from External Devices...
  • Page 203 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot charge the device connected to the USB port that supports USB charging? You might be looking for the following topics: Charging a USB Device...
  • Page 204 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Memory card Why can't I write data to a memory card? You might be looking for the following topics: Notes on Using SD Memory Cards About "Memory Stick" Formatting "Memory Stick"...
  • Page 205 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Software Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? You might be looking for the following topics:...
  • Page 206 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Computer Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power? Notes on use Copyright 2013 Sony Corporation...
  • Page 207 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Mouse What should I do if the mouse pointer does not move? What should I do if the mouse does not work? What should I do if the mouse pointer jumps or moves slowly?
  • Page 208 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Touch panel What should I do if the touch screen does not work correctly? (Touch screen equipped models) You might be looking for the following topics: Notes on Using the Touch Screen (Touch screen equipped models)
  • Page 209 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 NFC/One-touch functions What should I do if I cannot use NFC/One-touch functions? You might be looking for the following topics: Notes on NFC/One-touch functions (NFC supported models) About NFC (NFC supported models)
  • Page 210 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Display Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? You might be looking for the following topics:...
  • Page 211 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) What should I do if the touch screen does not work correctly? (Touch screen equipped models) Notes on use Copyright 2013 Sony Corporation...
  • Page 212 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Software Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? What should I do if my game app does not work or it keeps crashing?
  • Page 213 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I do not know the SSID or security key for the access point? What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their...
  • Page 214 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Wi-Fi What should I do if I do not know the SSID or security key for the access point? What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their...
  • Page 215 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 BLUETOOTH What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?
  • Page 216 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Recovery How can I reinstall the original apps and drivers? What should I do if I cannot recover my VAIO computer from the recovery area? How can I restore my VAIO computer system to its factory default settings?
  • Page 217 Notes on Recovery Notes on use Copyright 2013 Sony Corporation...
  • Page 218 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Password What should I do if I forget the Windows password? What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a...
  • Page 219 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 BIOS What should I do if I forget the power-on password to start my VAIO computer? You might be looking for the following topics: About the ASSIST Button Booting Your VAIO Computer from External Devices...
  • Page 220 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot print a document? What should I do if my VAIO computer does not recognize the USB device? You might be looking for the following topics:...
  • Page 221 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Printer What should I do if I cannot print a document? What should I do if my VAIO computer does not recognize the USB device? Notes on use Copyright 2013 Sony Corporation...
  • Page 222 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Switching from a Local Account to a Microsoft Account In Windows 8, you can switch between a local account and a Microsoft account. By switching from a local account to a Microsoft account, you can download apps from Windows Store.

  • Page 223: Microsoft Account

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About User Account Types There are two types of user accounts available in Windows 8: a local account and a Microsoft account. Local account A local account is a user name and password that you set on your VAIO computer. Because one local account is expected to be used for a single computer, you cannot share the same account on multiple computers.
  • Page 224 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Entering Sleep Mode, Shutting Down, or Restarting You can place your VAIO computer into Sleep mode or shut down/restart the computer by following these steps. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.)

  • Page 225: To Return To Normal Mode

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using Sleep Mode In Sleep mode, you can step away from your VAIO computer while retaining the computer’s state including data you are working on. To activate Sleep mode Settings charm.
  • Page 226 Changing the Intel Smart Connect Technology (Sleep Mode) Settings Changing the Low Battery Hibernation Settings Notes on use Copyright 2013 Sony Corporation...
  • Page 227 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Restarting Your VAIO Computer After changing the settings or installing an app on your VAIO computer, you may be required to restart the computer. 1. Save your data and close all running apps.
  • Page 228 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Controlling the Power State of Your VAIO Computer (Sleep Mode/Shutdown) By default, your VAIO computer automatically enters Sleep mode after a certain period of inactivity. In Sleep mode, the computer will retain its current state, including data you are working on, while you take a break.
  • Page 229 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening the Desktop You can access the desktop from a tile, just like an app. Open the desktop by following the instruction below. 1. Open the Start screen and select the Desktop tile. (See...
  • Page 230 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Searching Content Search charm, you can search files, settings, or web content. With the To open the charms, see Opening the Charms. 1. Enter a keyword (e.g. Windows) in the search box.
  • Page 231 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening the App List You can open the list of the installed apps (the Apps screen) on your VAIO computer. Touch operation (Touch screen equipped models) Swipe up on the Start screen.
  • Page 232 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Start Screen and Menu You can add shortcuts to apps, the desktop, and websites that you use the most. Overview Tiles Select a tile to start an app and personalize the Start screen by adding and rearranging tiles.
  • Page 233 Opening the Charms Opening the Desktop Notes on use Copyright 2013 Sony Corporation...
  • Page 234 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Installing Apps from Windows Store You can install apps from Windows Store. You will need a Microsoft account to use certain apps or services, including Windows Store. On how to create and what you can do with the Microsoft account, refer to Windows Help and Support...
  • Page 235 Notes on use Copyright 2013 Sony Corporation...
  • Page 236 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Switching User Accounts You can switch to another user account by following these steps. 1. Open the Start screen and select an account name at the upper-right corner of the computer screen. (See About to open the Start screen.)
  • Page 237 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Switching Apps You can switch between apps that are currently running. Touch operation (Touch screen equipped models) Display currently running apps, touch and swipe in your desired app icon from the left edge. To display the currently...
  • Page 238 Installing Apps from Windows Store Notes on use Copyright 2013 Sony Corporation...
  • Page 239 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Viewing Running Apps You can view running apps by displaying the list on the Start screen. See About the Start Screen and Menu for more information. Touch operation (Touch screen equipped models) Swipe in from the left edge until a small app icon appears, then drag the icon back towards the left edge.
  • Page 240 Keyboard operation (Windows) key and the Tab key at the same time. Press the Related Topic Starting Apps Searching Content Opening the App Menu Closing Apps Switching Apps Installing Apps from Windows Store Notes on use Copyright 2013 Sony Corporation...
  • Page 241 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Closing Apps You can close currently running apps by following the instruction below. Touch operation (Touch screen equipped models) 1. When an app is open, point to the top-center of the screen.
  • Page 242 Starting Apps Searching Content Viewing Running Apps Opening the App Menu Switching Apps Installing Apps from Windows Store Notes on use Copyright 2013 Sony Corporation...
  • Page 243 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Starting Apps You can start apps by following these steps. 1. Open the Start screen or the Apps screen. (See to open the Start screen or About the Start Screen and Menu to open the Apps screen.)
  • Page 244 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening the App Menu Many apps have app menus that you can use to control your app. Follow the instructions below to open the app menu. Touch operation (Touch screen equipped models) Swipe up from the bottom edge.
  • Page 245 Starting Apps Searching Content Viewing Running Apps Closing Apps Switching Apps Installing Apps from Windows Store Notes on use Copyright 2013 Sony Corporation...
  • Page 246 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Starting Help+Tips You can start Help+Tips that explains the Windows 8 basic operations. 1. Open the Apps screen. (See to open the Apps screen.) Opening the App List 2. Select Help+Tips.
  • Page 247 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening Control Panel You can open Control Panel by following these steps. 1. Open the Apps screen. (See to open the Apps screen.) Opening the App List 2. Select Control Panel.
  • Page 248 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Opening the Charms You can open the charms to search for apps and files, share content, play content on other devices or print, and set up your VAIO computer.
  • Page 249 Searching Content Notes on use Copyright 2013 Sony Corporation...
  • Page 250 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts and Controls on the Back Describes the features on the back of the VAIO computer, such as connection ports. Built-in stereo speakers Air exhaust vent Stand Rating plate There is a rating plate on the stand.
  • Page 251 Parts and Controls on the Sides Notes on use Copyright 2013 Sony Corporation...
  • Page 252 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts and Controls on the Front Describes the features on the front of the VAIO computer, such as buttons and indicator lights. Disc drive indicator Charge indicator (Charge Indicator Status...
  • Page 253 These are normal results of the LCD screen construction and do not indicate a malfunction. Take note that returns and replacements are not accepted. Related Topic Parts and Controls on the Sides Parts and Controls on the Back Notes on use Copyright 2013 Sony Corporation...
  • Page 254 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts and Controls on the Sides Describes the features on the sides of the VAIO computer, such as connection ports. “Memory Stick Duo” / SD memory card combined slot...
  • Page 255 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts and Controls of the Keyboard Describes the features of the keyboard, such as keys, buttons and indicator lights. Caps Lock key (Checking the Caps Lock / Num Lock / Scroll Lock...
  • Page 256 WEB button Clip button (Clipping an Image Displayed on the Computer Screen (VAIO Clip)) Sleep button (Using Sleep Mode) VOL (Volume) buttons (Adjusting the Speakers Volume) Muting button (Adjusting the Speakers Volume) Shift key Ctrl key Fn key (Combinations and Functions with the Fn Key) (Windows) key (About the Start Screen and...
  • Page 257 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Parts and Controls of the Mouse Describes the features of the mouse, such as buttons. Right button Central wheel Left button Bottom Status light (Checking the Remaining Battery Power of the...
  • Page 258 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Checking Supplied Items Check all items packed with the product before use. Wireless keyboard Wireless mouse AA batteries Alkaline batteries for the keyboard and mouse (2) AC adapter Power cord...

  • Page 259: Ergonomic Considerations

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions. Where to place your VAIO computer When placing your VAIO computer, ensure that: You have easy access to a power source and necessary ports.
  • Page 260 Be sure to disconnect all cables connected to the computer before moving it. Do not drop or hit your VAIO computer. Even a slight shock or vibration may cause a hard disk malfunction. Do not place your VAIO computer in an unstable position. Notes on use Copyright 2013 Sony Corporation...
  • Page 261 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Propping Up Your VAIO Computer When propping up your VAIO computer, follow these steps. 1. Place your computer face up on a flat surface. 2. Peel off the tape that secures the stand during shipment.
  • Page 262 4. Release your hands, and the angle of your computer becomes stable. Notes on using the stand Do not place the screen face down or pull the stand out. Do not use the stand as a handle. Note Do not use your computer in an unstable position, such as standing on end. Do not allow the stand to hit anything as it swings out automatically.
  • Page 263 Related Topic Adjusting the Angle of Your VAIO Computer Notes on use Copyright 2013 Sony Corporation...
  • Page 264 To avoid invalidation of the warranty during your product warranty period, we recommend that you contact an authorized Sony repair center to install a new memory module. A flat fee will be charged to repair any damage resulting from your performing a memory upgrade, even within the warranty period.
  • Page 265 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source. The charging time may vary depending on operating conditions.
  • Page 266 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Turning On Your VAIO Computer Turn on your VAIO computer to start Windows. Carefully read the precautions in Notes on Using the Power Source before turning on. 1. Connect your VAIO computer to an AC outlet. (See Connecting a Power Source.)
  • Page 267 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting a Power Source Connect your VAIO computer to an AC power source. Carefully read the precautions in Notes on Using the Power Source before connection. 1. Plug one end of the power cord ( ) into the AC adapter ( 2.
  • Page 268 If the battery pack quickly runs out of power after being fully charged or it has reached the end of its life, replace it with a new one. Contact an authorized Sony service/support center and replace the battery pack with a new one specified by Sony. When the battery pack is running out of power If the battery pack runs out and your VAIO computer is not plugged in, power will be cut off and any data you are working on will be lost.
  • Page 269 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Adjusting the Angle of Your VAIO Computer Choose which angle to position your computer. Adjust the angle by holding the top of the screen. The angle of your VAIO computer can be adjusted from approximately 15 to 90 degrees.
  • Page 270 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Replacing the AA Battery of the Keyboard Change the AA battery in the keyboard when the battery power becomes low. 1. Set the power switch of the keyboard to OFF.
  • Page 271 Related Topic Parts and Controls of the Keyboard Checking the Remaining Battery Power of the Keyboard Notes on use Copyright 2013 Sony Corporation...
  • Page 272 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Usage Environment for the Keyboard This section explains how to use the wireless keyboard. You can use the wireless keyboard up to 33 ft. / 10 m away from your VAIO computer.
  • Page 273 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Replacing the AA Battery of the Mouse Change the AA battery in the mouse when the battery power becomes low. 1. Set the power switch of the mouse to OFF.
  • Page 274 Do not recharge a dry cell AA battery. Refer to the supplied safety information manual. Related Topic Parts and Controls of the Mouse Checking the Remaining Battery Power of the Mouse Notes on use Copyright 2013 Sony Corporation...
  • Page 275 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Usage Environment for the Mouse This section explains how to use the wireless mouse. You can use the wireless mouse up to 33 ft. / 10 m away from your VAIO computer.
  • Page 276 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Stopping Wi-Fi(R) (Wireless LAN) Communications You can stop Wi-Fi communications by following these steps. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.) 2.
  • Page 277 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Using the Wi-Fi(R) (Wireless LAN) Function Before using the Wi-Fi function, read the following precautions for correct use. In some countries or regions, using the Wi-Fi products may be restricted by the local regulations.
  • Page 278 Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1X-based authentication. WPA2 is backward compatible with WPA. Related Topic About the Wi-Fi(R) (Wireless LAN) Standards Starting Wi-Fi(R) (Wireless LAN) Communications Stopping Wi-Fi(R) (Wireless LAN) Communications Notes on Using the BLUETOOTH(R) Function Notes on use Copyright 2013 Sony Corporation...
  • Page 279 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Wi-Fi(R) (Wireless LAN) Standards Wi-Fi allows your VAIO computer to connect to a network through a wireless connection. Wi-Fi uses the following IEEE 802.11a/b/g/n/ac (draft) standard, which specifies the type of technology used. Refer to the specifications to find out about the configuration of the computer.
  • Page 280 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting to the Internet with a Wired Connection (LAN port equipped models) Before using the Internet, you need to sign up with an Internet Service Provider (ISP) and set up devices required for connecting your VAIO computer to the Internet.
  • Page 281 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Internet Connection Services The following types of Internet connection services are available. You can select from among the services according to your preference, for example, communication speed or a usage fee.
  • Page 282 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Starting Wi-Fi(R) (Wireless LAN) Communications You can establish Wi-Fi communications between your VAIO computer and an access point (not supplied). Before using Wi-Fi, make sure a Wi-Fi access point is on and operating.
  • Page 283 Related Topic About the Wi-Fi(R) (Wireless LAN) Standards Stopping Wi-Fi(R) (Wireless LAN) Communications Notes on Using the Wi-Fi(R) (Wireless LAN) Function About a Security Key for Wi-Fi(R) (Wireless LAN) Notes on use Copyright 2013 Sony Corporation...
  • Page 284 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app. You can keep the antivirus app current with the latest updates by downloading and installing the updates from the website of the app publisher.
  • Page 285 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Network (LAN) The network (LAN) enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices. You can connect your VAIO computer to 1000BASE-T/100BASE-TX/10BASE-T type networks with a LAN cable (not supplied).
  • Page 286 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About a Security Key for Wi-Fi(R) (Wireless LAN) A security key is a security protocol for Wi-Fi that encrypts data transmitted on Wi-Fi. It is also referred to as an encryption key or a WEP (Wired Equivalent Privacy) key.
  • Page 287 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Disabling the Wi-Fi(R) (Wireless LAN) Function You can disable the Wi-Fi function by following these steps. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.)
  • Page 288 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device You can change the screen resolution or size of your VAIO computer’s screen image displayed on an external display, such as a TV, connected to the computer with an HDMI cable (not supplied).
  • Page 289 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Selecting Display Modes You can switch the display output between the computer screen and an external display connected to your VAIO computer. 1. Turn on an external display. (Windows) key and press the P key several times to select your desired display 2.
  • Page 290 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays. For example, if you have an external display connected to the monitor port, the computer screen and the external display can function as a single desktop.
  • Page 291 HDMI output port on your VAIO computer. If a device driver other than the one provided by Sony is used, the image will not be displayed and audio will not be heard. Always use the device driver provided by Sony for updates.
  • Page 292 Using the Multiple Monitors Function Changing the Resolution (Size) of the Screen Image Changing the Resolution (Size) of the Screen Image on an HDMI-Connected Device Notes on use Copyright 2013 Sony Corporation...
  • Page 293 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on the LCD screen Read the following precautions for correct use of the LCD screen. The LCD screen is manufactured using high-precision technology. You may, however, see tiny black points and/or bright points (red, blue, or green) that continuously appear on the LCD screen.
  • Page 294 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer, you need to change the device for sound output.
  • Page 295 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting a High-Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high-quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection.
  • Page 296 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting an External Drive Connect an external disc drive or hard disk drive to a USB port on your VAIO computer. 1. Plug the power cord of your external drive into an AC outlet ( 2.
  • Page 297 You can connect external sound output devices (such as speakers, headphones, or a headset) to your VAIO computer. Use a Sony smartphone compatible headset (not supplied) to make an Internet call and voice chat. 1. Connect external speakers, headphones, or a headset to the headset compatible headphone jack...
  • Page 298 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting the Wireless Keyboard If you cannot use the wireless keyboard supplied with the computer, it is likely that wireless connection setup is required between the wireless keyboard and your VAIO computer.
  • Page 299 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About BLUETOOTH(R) Security The BLUETOOTH wireless technology has an authentication function, which allows you to control communication with other devices. The authentication function helps you prevent unwanted anonymous BLUETOOTH devices from accessing your VAIO computer.
  • Page 300 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Using the BLUETOOTH(R) Function Before using the BLUETOOTH function, read the following precautions for correct use. In some countries or regions, using the BLUETOOTH function may be restricted by the local regulations.
  • Page 301 Related Topic About the BLUETOOTH(R) Function Communicating with Another BLUETOOTH(R) Device such as a Mouse Stopping BLUETOOTH(R) Communications About BLUETOOTH(R) Security Notes on Using the Wi-Fi(R) (Wireless LAN) Function Notes on use Copyright 2013 Sony Corporation...
  • Page 302 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the BLUETOOTH(R) Function You can establish wireless communications between your VAIO computer and other BLUETOOTH devices, such as another computer, a smartphone, a mobile phone, a headset, or a mouse.
  • Page 303 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Communicating with Another BLUETOOTH(R) Device such as a Mouse You can connect BLUETOOTH devices to your VAIO computer. For details on BLUETOOTH communication, see About the BLUETOOTH(R) Function. Settings charm. (See 1.
  • Page 304 For details on the operations, open Windows Help and Support (Opening Windows Help and Support), and enter "BLUETOOTH" in the search box. Related Topic About the BLUETOOTH(R) Function Stopping BLUETOOTH(R) Communications Notes on Using the BLUETOOTH(R) Function About BLUETOOTH(R) Security Notes on use Copyright 2013 Sony Corporation...
  • Page 305 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Stopping BLUETOOTH(R) Communications You can stop BLUETOOTH communications by following these steps. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.) 2.
  • Page 306 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Charging a USB Device You can charge a USB device even while your VAIO computer is off, in Hibernate mode, or Sleep mode by enabling the USB charging settings.
  • Page 307 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting a USB Device You can connect a Universal Serial Bus (USB) device such as a mouse, floppy disk drive, speaker or printer to your VAIO computer. Installation of the device driver supplied with the USB device may be required when connecting.
  • Page 308 Related Topic Connecting an External Drive Charging a USB Device Notes on use Copyright 2013 Sony Corporation...
  • Page 309 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Connecting the Wireless Mouse If you cannot use the wireless mouse supplied with your VAIO computer, it is likely that wireless connection setup is required between the wireless mouse and the computer.
  • Page 310 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer. While the computer is on, the ASSIST button starts VAIO Care.
  • Page 311 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Viewing the System Information You can view the system information of your VAIO computer. 1. Start VAIO Care (Desktop). (See to start VAIO Care (Desktop).) Starting Apps 2. Select About Your VAIO and System information.
  • Page 312 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Customizing Your VAIO Computer VAIO Control Center allows you to change settings of various kinds of functions such as display and sounds. 1. Start VAIO Control Center. (See to start VAIO Control Center.) Starting Apps 2.
  • Page 313 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Booting Your VAIO Computer from External Devices You can boot your VAIO computer from external devices, such as an optical disc drive, a USB floppy disk drive, or a USB flash drive by using the BIOS function.
  • Page 314 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using VAIO Update VAIO Update provides a service that informs you of available update information, such as important notices or update programs, to keep your VAIO computer up to date.
  • Page 315 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Keeping Your VAIO Computer in Optimum Condition (VAIO Care) With VAIO Care, you can perform the following operations to keep your VAIO computer running at an optimum level. Conduct regular performance checks and tune-ups.

  • Page 316: Windows Update

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency, security and functionality. Note To perform the update settings below, your VAIO computer must be connected to the Internet.
  • Page 317 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Sleep Mode Read the following precautions before using Sleep mode. Some USB devices may not support Sleep mode. When your VAIO computer resumes from Sleep mode, the computer may not recognize such USB devices, depending on the type and number of connected USB devices.
  • Page 318 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Selecting a Power Plan Power management helps you set up power plans to suit your requirements for power consumption. 1. Open Control Panel. (See Opening Control Panel.) 2. Select Hardware and Sound and Power Options.

  • Page 319: Notes On The Ac Adapter

    Read the following precautions before using the power source. Notes on the AC adapter Use the AC adapter supplied with your VAIO computer or with genuine Sony products. Do not use any other AC adapter as it may cause a malfunction.
  • Page 320 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Displaying Clear and Vivid Images (X-Reality for mobile installed models) You can display clear and vivid images using the X-Reality for mobile engine that is high-quality image technology. 1. Start VAIO Control Center and select Image Quality. (See to start VAIO Control Center.)
  • Page 321 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the LCD Brightness You can adjust the LCD brightness. 1. Press the Fn+F5 keys or Fn+F6 keys. To decrease lighting intensity, keep pressing the Fn+F5 keys. To increase lighting intensity, keep pressing the Fn+F6 keys.
  • Page 322 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the Resolution (Size) of the Screen Image You can change the screen resolution to adjust the size of the characters and images on the computer screen. Refer to Windows Help and Support (Opening Windows Help and Support) for more information.
  • Page 323 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Using the Touch Screen (Touch screen equipped models) Before using the touch screen, read the following precautions for correct use. Do not push the touch screen roughly.
  • Page 324 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Enlarging the Text Size (DPI) (Touch screen equipped models) Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier. 1. Open Control Panel and select Appearance and Personalization and Make text and other items larger or smaller.

  • Page 325: Basic Operations

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 How to Use the Touch Screen (Touch screen equipped models) You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer.
  • Page 326 To select by swiping Slide your finger in short distance in the direction that the screen does not scroll. You can select an item, such as an app tile or a picture. Notes on use Copyright 2013 Sony Corporation...
  • Page 327 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using Automatic Sound Field Adjustment to Optimize the Sound Field Automatic Sound Field Adjustment automatically optimizes the sound field according to the angle of your VAIO computer. 1. Start VAIO Control Center and select Sound Quality. (See to start VAIO Control Center.)
  • Page 328 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Adjusting the Volume in Windows You can adjust the volume on each device and app from Control Panel. 1. Open Control Panel and select Hardware and Sound. (See to open Control Opening Control Panel Panel.)
  • Page 329 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Adjusting the Microphone Volume You can adjust the volume level of the microphone. 1. Open Control Panel and select Hardware and Sound. (See to open Control Opening Control Panel Panel.)
  • Page 330 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Adjusting the Speakers Volume You can change the volume level of the speakers and headphones. To adjust the volume using the VOL (Volume) buttons on the keyboard Press the + button of the VOL (Volume) buttons...
  • Page 331 Playing Optimized Sound for Your VAIO Computer Using ClearAudio+ ClearAudio+ enables high quality sound that is optimized for your VAIO computer using digital signal processing technologies originally developed by Sony. With a simple operation, you can enjoy rich sound with clear highs and deep lows.
  • Page 332 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using the Built-in Camera You can make a video call through the Internet using the built-in camera and communication apps. To change the built-in camera angle, adjust the angle of your VAIO computer. See...
  • Page 333 The apps installed on your VAIO computer vary depending on the computer’s configurations. Some apps may not support all the resolution settings of the built-in camera. Related Topic Notes on the Built-in Camera Notes on use Copyright 2013 Sony Corporation...
  • Page 334 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Creating/Changing/Removing Your Windows Password Setting a Windows password allows you to protect your VAIO computer from unauthorized access by requiring password entry when the computer is turned on or returns from power saving mode to Normal mode.
  • Page 335 If you forget the password, you cannot boot up your VAIO computer. You can reset the user password at the BIOS setup screen by entering the machine password. If you forget the machine password, the password must be reset by authorized Sony service/support center. (The...
  • Page 336 Related Topic Removing the Power-on Password Creating/Changing/Removing Your Windows Password What should I do if I forget the power-on password to start my VAIO computer? Notes on use Copyright 2013 Sony Corporation...
  • Page 337 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Removing the Power-on Password If power-on password input for booting up your VAIO computer is no longer necessary, follow these steps to remove the machine password and user password.
  • Page 338 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Recovering from the Recovery Area You can recover your VAIO computer from the recovery area on the built-in storage device. This recovery method is faster than using Recovery Media.
  • Page 339 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Refreshing Your VAIO Computer (Refresh function supported models) If your VAIO computer has become unstable, it is recommended that you use the refresh function provided by Windows. Refresh the computer by following these steps.
  • Page 340 The apps installed at the time of delivery and installed from Windows Store are retained, whereas all Desktop apps that you installed after the purchase will be erased. Related Topic About Recovery Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery Notes on use Copyright 2013 Sony Corporation...
  • Page 341 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Removing Recovery Content to Free up Disk Space Your built-in storage device contains the recovery area where the data for system recovery is stored. If your VAIO computer includes a solid state drive (SSD), you might want to minimize the recovery area by removing such data to free up disk space on the C: drive (or the last drive in your drive list, for example D: drive).
  • Page 342 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Recovering from Recovery Media If the recovery area data has been corrupted or erased, you can use Recovery Media to recover your VAIO computer. However, recovering the computer using the Recovery Media will take longer than using the recovery area.
  • Page 343 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Checking the Volume of the Recovery Area Your built-in storage device contains the recovery area where the data for the system recovery is stored. To check the volume of the recovery area, follow these steps: 1.

  • Page 344: Recovery Media

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About Recovery Recovery is the process of restoring the built-in storage device back to its original factory condition. Refresh is the process of reinstalling the operating system with the main settings and personal data retained.
  • Page 345 Create the Recovery Media immediately after the computer is ready for use. Related Topic Creating Recovery Media Refreshing Your VAIO Computer (Refresh function supported models) Recovering from the Recovery Area Recovering from Recovery Media Notes on Recovery Notes on use Copyright 2013 Sony Corporation...
  • Page 346 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Creating Recovery Media Follow the instructions below to create Recovery Media. You can use DVDs, Blu-ray Disc, or a USB flash drive as Recovery Media. On the model without a built-in optical disc drive: Use a USB flash drive.
  • Page 347 When you create Recovery Media, use VAIO Care. If you create the Recovery Media in any other way and perform recovery, your VAIO computer may not be restored to its factory condition. Sony does not guarantee the compatibility of the computer with such Recovery Media.
  • Page 348 Keep the power cord or the AC adapter connected to your VAIO computer during the recovery process. Do not stop the recovery process until the process is complete. If you have forgotten the password and cannot start the recovery process, contact an authorized Sony service/support center to reset it. A reset fee will be charged.
  • Page 349 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windows, follow these steps to restore computer system files. 1. Turn off your VAIO computer.
  • Page 350 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About Backup The backup process creates a backup copy of your data stored on the built-in storage device and saves it to another location. Due to unexpected events or computer viruses, you might lose various data stored on your built-in storage device. To restore the lost data, its backup copy is needed.

  • Page 351: Backing Up Files

    User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About Types of Backup You can use the Windows Backup and Restore feature to back up your valuable data. There are several types of backup to meet your needs, as described below.
  • Page 352 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Creating a Restore Point A restore point enables you to restore your computer system files to a previous state, depending on when the restore point was created. Typically, restore points are created automatically, for example when you install a driver. However, we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer.
  • Page 353 To restore copyright protected data, such as music files organized by digital media playback apps, use a backup tool specified by the app you used to import such data. Sony does not guarantee the playback compatibility of data which is not restored with the specified backup tool.
  • Page 354 Using VAIO Care (Rescue Mode): VAIO recovery solutions does not guarantee backup of all the data on your built-in storage device. Sony assumes no liabilities for any loss of your data arising out of the backup process. Use the power cord or the AC adapter to power your VAIO computer while using VAIO Care (Rescue Mode): VAIO recovery solutions.
  • Page 355 To restore copyright protected data, such as music files organized by digital media playback apps, use a backup tool specified by the app you used to import such data. Sony does not guarantee the playback compatibility of data which is not restored with the specified backup tool.
  • Page 356 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Creating Other Drives (Modifying Partitions) Partitions are divided areas on your built-in storage device. Dividing the built-in storage device into more than one partition may have various advantages, such as separating the system files from your data files.
  • Page 357 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Creating Partitions This topic describes how to create partitions. Note If you reduce the volume of the C: drive partition, you may not create Recovery Media or complete the recovery process successfully because the free space on the built-in storage device is not sufficient.
  • Page 358 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Charge Indicator Status List The charge indicator light turns on or blinks differently according to conditions. Lit in orange The battery pack is charging. (Turns off when charging is completed.) Blinks in orange The battery pack is running out of power.
  • Page 359 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the Low Battery Hibernation Settings You can change the Low Battery Hibernation settings in VAIO Control Center. Low Battery Hibernation is enabled by default. With this function, your VAIO computer automatically enters Hibernate mode and your working data is saved on the built-in storage device when the battery pack runs out of power.
  • Page 360 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Changing the Intel Smart Connect Technology (Sleep Mode) Settings You can change the Intel Smart Connect Technology settings in VAIO Control Center. With this function, your VAIO computer connects to the Internet regularly and enables you to obtain the latest updates on email, Social Networking Services (SNSs), etc.
  • Page 361 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About Sleep Mode Sleep mode enables you to take a break and retain the computer’s state, including data you are working on. When Intel Smart Connect Technology is enabled, your VAIO computer connects to the Internet regularly and enables you to obtain the latest updates on email, Social Networking Services (SNSs), etc.
  • Page 362 As a result, the battery life becomes short even if it is fully charged and eventually the battery pack reaches the end of its life. If the battery life has become short, replace the battery pack with a new one specified by Sony. Refer to the help file for more information on battery charge status and capacity decrease.
  • Page 363 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Prolonging the Battery Lifespan Enable the battery care function to prolong the battery lifespan. With this function, you can reduce battery degradation by limiting the charging capacity or adjusting the charging time.
  • Page 364 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Extending the Battery Life When your VAIO computer is running on battery power, you can extend the battery life using the following methods. Use Sleep mode. When you do not need to use your VAIO computer temporarily, you can use Sleep mode. To extend the battery life, use Sleep mode frequently.
  • Page 365 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About the Touch Screen (Touch screen equipped models) The touch screen enables direct interaction with your VAIO computer using your finger(s). You can perform various gestures on the touch screen.
  • Page 366 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Checking the Caps Lock / Num Lock / Scroll Lock States You can check if the keyboard is in the Caps Lock/Num Lock/Scroll Lock states by the indicator light of the keyboard and the icons in the notification area.
  • Page 367 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action. For example, to adjust the LCD brightness: Fn + Press and hold down the Fn key, then press the F5 key.
  • Page 368 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Entering Characters with Touch Screen Operations (Touch screen equipped models) You can operate the on-screen Touch Keyboard with touch screen operations for text entry. 1. Open the desktop and select (the Touch Keyboard icon) in the desktop notification area.
  • Page 369 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Checking the Remaining Battery Power of the Keyboard The remaining battery power of the keyboard can be checked by the battery indicator. 1. Check the battery indicator of the keyboard.
  • Page 370 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on the Built-in Camera Do not scratch or soil the area on and around the built-in camera, as it may cause poor-quality images. Do not let direct sunlight enter the lens of the built-in camera regardless of your VAIO computer’s power state, as it may cause the camera to malfunction.
  • Page 371 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Scanning Content (VAIO Scan) You can use VAIO Scan instead of a scanner. Shooting a document or whiteboard with VAIO Scan enables you to save images with less distortion.
  • Page 372 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Using SD Memory Cards Before using SD memory cards, read the following precautions for correct use. Keep an SD memory card out of reach of children. There is a risk of swallowing it.
  • Page 373 In such a case, wait for a while before removing the memory card until it cools down. Related Topic Inserting SD Memory Cards Removing SD Memory Cards Notes on use Copyright 2013 Sony Corporation...
  • Page 374 "Memory Stick" is a compact, portable, and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products, such as digital cameras and other devices. Because it is removable, it can be used for external data storage. For the latest information about "Memory Stick", visit http://www.sony.net/memorycard/. Related Topic Compatible "Memory Stick"...
  • Page 375 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Formatting "Memory Stick" "Memory Stick" is formatted in the specific FAT format by default and is ready for use. Be sure to use the device that is designed to format the media and supports "Memory Stick" when formatting the media.
  • Page 376 Inserting "Memory Stick" Removing "Memory Stick" Notes on Using "Memory Stick" Notes on use Copyright 2013 Sony Corporation...
  • Page 377 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Removing "Memory Stick" This topic explains how to remove "Memory Stick". 1. Locate the "Memory Stick" slot. 2. Open This PC. To open This PC, see Starting Apps. 3. Right-click the "Memory Stick" icon and select Eject.
  • Page 378 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on Using "Memory Stick" Before using "Memory Stick", read the following precautions for correct use. Keep "Memory Stick" out of reach of children. There is a risk of swallowing it.
  • Page 379 Keep "Memory Stick Micro" and "M2" Duo adaptors away from children. They are harmful if swallowed. Related Topic About "Memory Stick" Compatible "Memory Stick" Inserting "Memory Stick" Removing "Memory Stick" Formatting "Memory Stick" Notes on use Copyright 2013 Sony Corporation...
  • Page 380 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Removing SD Memory Cards This topic explains how to remove an SD memory card. 1. Locate the SD memory card slot. 2. Open This PC. To open This PC, see Starting Apps.
  • Page 381 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Inserting SD Memory Cards Your VAIO computer is equipped with an SD memory card slot. You can use this slot to transfer data among digital cameras, camcorders, music players, and other audio/video devices.
  • Page 382 "Memory Stick Duo" slot without the adaptor, you may not be able to remove it from the slot. Your VAIO computer has been tested and found compatible with any Sony branded "Memory Stick" of up to 32 GB, available as of January 2013.
  • Page 383 Formatting "Memory Stick" Notes on Using "Memory Stick" Notes on use Copyright 2013 Sony Corporation...
  • Page 384 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Inserting "Memory Stick" This topic explains how to insert "Memory Stick". 1. Locate the "Memory Stick" slot. 2. Hold "Memory Stick" with the arrow pointing toward the slot, and carefully slide it into the slot until it clicks into place.
  • Page 385 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Checking the Remaining Battery Power of the Mouse The remaining battery power of the mouse can be checked by the status light. 1. Check the status light of the mouse.
  • Page 386 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Notes on NFC/One-touch functions (NFC supported models) Before using the NFC/One-touch functions, read the following precautions for correct use. In some countries or regions, using NFC/One-touch functions may be restricted by local regulations.
  • Page 387 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 About NFC (NFC supported models) Near Field Communication (NFC) is a short-range wireless technology. The communication distance of NFC is approximately 4 inches / 10 cm. Related Topic About One-touch functions (NFC supported models)
  • Page 388 Personal Computer VAIO Tap 21 SVT2122 About One-touch functions (NFC supported models) One-touch functions are Sony original functions which use NFC. Simply touch two One-touch functions supported devices to easily establish communication, without complicated settings. Related Topic About NFC (NFC supported models)
  • Page 389 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Disabling NFC/One-touch functions (NFC supported models) You can disable NFC/One-touch functions by following these steps. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.) 2.
  • Page 390 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Using NFC/One-touch functions (NFC supported models) Easily connect an NFC/One-touch functions supported device to your VAIO computer by simply touching the computer with the device. Settings charm. (See 1. Open the charms and select the Opening the Charms to open the charms.)
  • Page 391 Notes on NFC/One-touch functions (NFC supported models) Notes on use Copyright 2013 Sony Corporation...
  • Page 392 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Playing Music by Touching an NFC/One-touch functions Supported Device to Your VAIO Computer (One-touch listening) (NFC supported models) One-touch listening enables your VAIO computer to pair (register) with an NFC/One-touch functions supported device (speakers, headphones, etc.) through BLUETOOTH communications.
  • Page 393 Notes on NFC/One-touch functions (NFC supported models) Notes on use Copyright 2013 Sony Corporation...
  • Page 394 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Stopping the One-touch listening Connection (One-touch listening) (NFC supported models) You can stop the One-touch listening connection. 1. Turn off the NFC/One-touch functions supported device connected to your VAIO computer.
  • Page 395 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Clipping an Image Displayed on the Computer Screen (VAIO Clip) With VAIO Clip, you can easily clip an image displayed on the computer screen. You can save the image you clipped and use it in a document in another app such as VAIO Paper.
  • Page 396 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Starting the Note Taking App (VAIO Paper) You can use VAIO Paper in substitution for real notebooks. With VAIO Paper, you can take notes easily on your VAIO computer and share the notes with others.
  • Page 397 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Cleaning Your VAIO computer/LCD screen Before cleaning your VAIO computer, read the following precautions for the correct cleaning procedure. When cleaning your VAIO computer Turn off your VAIO computer and unplug the AC adapter before cleaning the computer.
  • Page 398 User Guide How to Use Personal Computer VAIO Tap 21 SVT2122 Handling the Built-in Storage Device The built-in storage device (hard disk drive or solid state drive) has a high storage density and reads or writes data in a short time. However, it can be easily damaged if improperly used.
  • Page 399 System. To open Control Panel, see Opening Control Panel. As an ENERGY STAR Partner, Sony confirmed that this product meets the ENERGY STAR standards for energy efficiency. The International ENERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of energy efficient computers and office equipment.
  • Page 400 VAIO Tap 21 SVT2122 About the Software License This product contains software owned by Sony and licensed by third parties. Use of such software is subject to the terms and conditions of license agreements enclosed with this product. Related Topic...
  • Page 401 Logo is a trademark. microSDXC Logo is a trademark. The ExpressCard word mark and logos are owned by the PCMCIA and any use of such marks by Sony Corporation is under license. Other trademarks and trade names are those of their respective owners.
  • Page 402 "AVCHD" is a trademark of Panasonic Corporation and Sony Corporation. Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. The N Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 403: Power Source

    The amount of heat generation varies depending on external devices or apps in use. If your VAIO computer or the AC adapter becomes extraordinarily hot, turn off the computer, unplug the AC adapter, remove the battery pack if it is removable, and then contact an authorized Sony service/support center. Power source Do not place heavy objects on the power cord, or this could cause a fire.
  • Page 404 SVT2122 Solving Common Problems with Your VAIO Computer If you have any problem operating your VAIO computer, try these suggestions before contacting an authorized Sony service/support center or your local Sony dealer directly. 1. See other sections in this on-screen manual.
  • Page 405 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why does my VAIO computer automatically turn off? When the battery pack is running out of power, your VAIO computer automatically enters Hibernate mode and eventually turns off. Connect the AC adapter to the computer or charge the battery pack.
  • Page 406 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why does a message appear and Windows fail to start when I turn on my VAIO computer? If another message on how to solve the problem appears after the first message, follow the on-screen instructions.
  • Page 407 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot turn off my VAIO computer? Follow any of these procedures to exit all running apps and then turn off your VAIO computer again. Drag the app from the top center of the screen to the bottom center. See Closing Apps for more information.
  • Page 408 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the power indicator light turns on in green when I press the power button but the screen remains blank? Make sure the brightness and contrast controls are adjusted correctly.
  • Page 409 In this case, push and hold the battery off button for three to five seconds with a thin, straight object (such as a paper clip). If the problem persists, contact an authorized Sony service/support center and replace the battery pack with a new one specified by Sony.
  • Page 410 Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony AC adapter, which is supplied by Sony for your VAIO computer. The battery pack may have run out of power. Note that if you press and hold down the (Power) button for more than 4 or 10 seconds, the computer will turn off.
  • Page 411 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my VAIO computer does not return to Normal mode with keyboard or mouse operations during Sleep mode? To restore your VAIO computer from Sleep mode to Normal mode, press the (Power) button.
  • Page 412 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the VAIO Care (Rescue Mode) screen appears when I turn on my VAIO computer? You may have accidently pressed the ASSIST button rather than the (Power) button.
  • Page 413 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why does the disc drive indicator light blink during Sleep mode? This is due to the Intel Smart Connect Technology setting and does not indicate a malfunction. You can disable the setting in Intel Smart Connect Technology. See...
  • Page 414 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if Hibernate mode is not available or my VAIO computer does not enter Hibernate mode? Select Choose what the power button does in the Power Options window. Select Change settings that are currently unavailable, the Hibernate check box, and Save changes.
  • Page 415 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power? While your VAIO computer is running on battery power, the CPU clock frequency is reduced for power conserving purposes, which causes the computer to run slowly.
  • Page 416 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my battery pack is not fully charged? Check the battery care function settings. Start VAIO Control Center and check the settings in the Power and Battery window. To start VAIO Control Center, see Starting Apps.
  • Page 417 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my battery pack does not work properly? Start VAIO Care to check the status of your battery pack. See Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for more information.
  • Page 418 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if videos are not displayed on the computer screen? Your VAIO computer may not have sufficient video memory to display high resolution videos. In such a case, lower the resolution of the LCD screen.
  • Page 419 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if videos are not displayed smoothly? It is recommended you disable your screen saver. If the screen saver is enabled, it may be activated during DVD playback and prevent the playback from running successfully.
  • Page 420 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port? Reconnect the HDMI cable (not supplied). See Connecting a TV with an HDMI Input Port for more information.
  • Page 421 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 How do I change the LCD brightness? Press the Fn+F5 or Fn+F6 keys to adjust the LCD brightness of your VAIO computer. See Changing the LCD Brightness for more information. To adjust the LCD brightness of the connected external display, such as a computer display or a TV, use the brightness control on the external display.
  • Page 422 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if some items do not fit on the computer screen? Check the font size settings in Windows. Due to the font size settings, some items, for example an app menu, may not be displayed correctly, depending on the apps you are using.
  • Page 423 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if no image is displayed on my external display or TV screen? (Windows) key and press the P key several times to select your desired display output, Press and hold down the and then press the Enter key.
  • Page 424 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system memory performance on your VAIO computer.
  • Page 425 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my computer screen goes blank? Make sure your VAIO computer is on and not in a power saving mode. See Using Sleep Mode for more information.
  • Page 426 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why does the viewfinder show no images or poor-quality images? Some camera apps may not work correctly when another camera app is running. Exit the current app before starting another. You may not be able to use another camera app that uses the built-in camera while using the gesture function.
  • Page 427 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if captured images contain dropped frames and audio interruptions? The effect settings on your app may cause dropped frames. Refer to the help file included with the app for more information.
  • Page 428 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if captured images flicker? This problem occurs when you use the built-in camera under fluorescent lights and is due to a mismatch between the lighting output frequency and the shutter speed.
  • Page 429 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my computer screen flickers or fades to white? (Intel graphics accelerator installed models) Depending on the model you purchased, the computer screen may flicker or fade to white when the power saving function is enabled and the computer screen switches.
  • Page 430 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the touch screen does not work correctly? (Touch screen equipped models) Turn off your VAIO computer, and then turn it on again. Electromagnetic waves may cause the touch screen to work incorrectly. Try these suggestions.
  • Page 431 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I do not hear sound from speakers or headphones? Check if the volume from speakers or headphones is not minimized. Press the + button of the VOL (Volume) buttons...
  • Page 432 If the icon is not displayed, make sure the microphone is properly connected to your VAIO computer. An external microphone with a 3-pole mini plug does not work with the headset compatible headphone jack The microphone of your headset may not work with your VAIO computer. Use a Sony smartphone compatible headset.
  • Page 433 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I hear microphone feedback from speakers when using my microphone? Microphone feedback may occur when your microphone receives the sound from a sound output device, such as speakers.
  • Page 434 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if sound interruptions occur during video or audio playback? Sound interruptions may occur when the CPU load is high. In this case, reduce the CPU load by exiting all running apps other than a playback app, or by disabling unnecessary audio effects applied to playback.
  • Page 435 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I do not hear sound from a digital audio device connected to the digital output port, such as the HDMI output port? To output sound from a digital audio device connected to the digital output port on your VAIO computer, you need to change the sound output to the digital audio device.
  • Page 436 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the keyboard does not work? Check the following: Use the keyboard within about 33 ft. / 10 m of your VAIO computer. See About the Usage Environment for the Keyboard for more information.
  • Page 437 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the connect indicator on the keyboard is blinking? If the keyboard or mouse is not used for about 10 seconds, the connect indicator blinks. The indicator will turn off if any keyboard operation is performed, or after 10 minutes.
  • Page 438 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot enter numbers with the numeric keypad? Check if the Num lock icon in the desktop notification area is green or gray. When the icon is grayed out, the numeric keypad works as the directional arrow keys and the Home, Page Up, Page Down and End keys.
  • Page 439 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot enter certain characters with my keyboard? If you cannot enter numbers on the numeric keypad, check if the Num lock icon in the desktop notification area is green or gray.
  • Page 440 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my keyboard configuration is wrong? The language layout of your keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard...
  • Page 441 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why are captured images poor in quality? Images captured under fluorescent light may contain light reflections. A dark portion in captured images may contain noise. The area on and around the built-in camera is soiled. Clean the area. See...
  • Page 442 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why is the video input from the built-in camera suspended momentarily? The video input may be suspended momentarily if: A shortcut key with the Fn key is used. The CPU load increases.
  • Page 443 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I do not know the SSID or security key for the access point? You can find the key in the setting screen of your access point.
  • Page 444 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot play back movies or audio tracks received via Wi-Fi(R) (Wireless LAN), or their playback is interrupted? Why is the data transfer speed slow? Move your VAIO computer away from obstructions, or closer to any access point you may be using.
  • Page 445 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 How can I find the physical address (MAC address) of the built-in wireless network interface of my VAIO computer? If MAC address filtering of your access point is enabled, register the MAC address of your VAIO computer in the setup screen of the access point.
  • Page 446 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot connect my VAIO computer to an access point (or the Internet)? What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function?.
  • Page 447 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot use the Wi-Fi(R) (Wireless LAN) function? Enable the Wi-Fi function. Settings charm. Open the charms and select the (the network icon) and change the Wi-Fi setting to On.
  • Page 448 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if other BLUETOOTH(R) devices cannot connect to my VAIO computer? What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with?. Make sure that the authentication (pairing) between the device and your VAIO computer has been properly performed.
  • Page 449 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot find the BLUETOOTH(R) device I want to communicate with? Shorten the distance between your VAIO computer and the BLUETOOTH device within 33 feet/10 meters.
  • Page 450 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why is my BLUETOOTH(R) connection slow? Data transfer speed depends on obstructions and/or the distance between the two devices, radio wave quality, and the device configuration or apps in use. Move your VAIO computer and BLUETOOTH device closer to each other.
  • Page 451 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why can't I use the BLUETOOTH(R) function when I sign in to my VAIO computer as a user with a standard user account? The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer.
  • Page 452 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why can't I use BLUETOOTH(R) devices when I switch users? If you switch users without signing out from your system, BLUETOOTH devices will not work. Be sure to sign out before switching users.
  • Page 453 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot use the BLUETOOTH(R) function? Make sure the BLUETOOTH function is enabled. Settings charm. Open the charms and select the Select Change PC settings in the lower right corner, then select PC and devices and Bluetooth in the left pane.
  • Page 454 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the BLUETOOTH(R) icon is not displayed in the desktop notification area? Make sure the BLUETOOTH function is enabled. Settings charm. Open the charms and select the Select Change PC settings in the lower right corner, then select PC and devices and Bluetooth in the left pane.
  • Page 455 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I forget the Windows password? The Windows password is case-sensitive. Check your password and enter again. Sign in using a user account that has system administrator privileges to reset your password.
  • Page 456 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power-on password three times consecutively? Press and hold down the (Power) button for more than 4 or 10 seconds.
  • Page 457 Enter the machine password to reset the user password at the BIOS setup screen. When you forget your machine password: The password needs to be reset and a fee will be charged. To reset the password, contact an authorized Sony service/support center.
  • Page 458 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot charge the device connected to the USB port that supports USB charging? Make sure that the USB Charging setting is enabled. See Charging a USB Device for more information.
  • Page 459 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 Why can't I write data to a memory card? Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting. Make sure the erasure prevention switch is off.
  • Page 460 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the mouse pointer does not move? If the pointer does not move while an app is running, press the Alt+F4 keys to close the app. If you cannot close the app using the Alt+F4, press the...
  • Page 461 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the mouse does not work? Check the following: Use the mouse within 33 ft. / 10 m of your VAIO computer. See About the Usage Environment for the Mouse for more information.
  • Page 462 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the mouse pointer jumps or moves slowly? If the mouse pointer does not move as intended, make sure the mouse is placed on a lusterless surface (printing paper, etc.), or a mouse pad for an optical mouse, etc.
  • Page 463 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if the battery charge of the mouse becomes low quickly? Avoid tilting the mouse when its power switch is ON. Otherwise, the mouse sensor will react and the battery charge will become low quickly.
  • Page 464 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot use NFC/One-touch functions? Bring your NFC/One-touch functions supported device toward your VAIO computer as close as possible. If the NFC/One-touch functions still do not work, slightly move the device up or down, or separate the device from the computer for about 10 seconds, and then touch the computer with the device again.
  • Page 465 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my game app does not work or it keeps crashing? Check the website of the game if there are any patches or updates to download. Make sure you have installed the latest video driver.
  • Page 466 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 How can I reinstall the original apps and drivers? You can restore the preinstalled apps and drivers using VAIO Care. To restore them, start VAIO Care (Keeping Care)) and then select Advanced Tools, Restore and Your VAIO Computer in Optimum Condition (VAIO recovery, and Reinstall Applications and Drivers.
  • Page 467 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot recover my VAIO computer from the recovery area? Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area, installed a different operating system from the preinstalled one, or formatted the built-in storage device without using VAIO Care (Rescue Mode): VAIO recovery solutions.
  • Page 468 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 How can I restore my VAIO computer system to its factory default settings? There are two ways to recover your VAIO computer system: Recovering from Recovery Media Recovering from the Recovery Area.
  • Page 469 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 How do I create Recovery Media? You can create Recovery Media using VAIO Care. See Creating Recovery Media for more information. Notes on use Copyright 2013 Sony Corporation...
  • Page 470 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot start/complete the recovery process? Disconnect all unnecessary external devices from your VAIO computer. Try the suggestions below: Check the condition of Recovery Media. If you are using optical discs, check the discs for dirt or damage. If the discs are not clean, clean them and try recovering your VAIO computer again.
  • Page 471 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot create Recovery Media? Try the suggestions below: Download and install the latest updates using VAIO Update. See Using VAIO Update for more information. Restart your VAIO computer. And then, try to create Recovery Media again.
  • Page 472 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my VAIO computer becomes unstable (Windows starts)? Try the suggestions below: Start VAIO Care to search for a solution. See Keeping Your VAIO Computer in Optimum Condition (VAIO Care) for more information.
  • Page 473 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my VAIO computer becomes unstable (Windows does not start)? Try the suggestions below: Restore computer system files. Use the restore point that you created before your VAIO computer becomes unstable. See...
  • Page 474 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if I cannot print a document? Make sure your printer is compatible with Windows installed on your VAIO computer. When you connect a new printer, you first need to set up the printer driver.
  • Page 475 User Guide Troubleshooting Personal Computer VAIO Tap 21 SVT2122 What should I do if my VAIO computer does not recognize the USB device? Check if the USB device is on and using its own power supply. If you are using a digital camera, check if the battery is charged.

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