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Troubleshooting guide
Indoor Modem
1. The power LED indicator is not ON.
• Check the power supply is properly connected.
2. The modem power light is not ON or the blue WiMAX LEDs keep changing
between 1 and 3.
• Check the power supply is properly connected.
• Try moving the modem to an open space or near a window to get a better
signal so all three WiMAX LEDs are lit. A slight rotation of the modem can
also sometimes improve signal strength.
• Please do not place your modem close to any large electrical appliance or
device that produces a strong electromagnetic field, such as a microwave
oven, fridge, or satellite dish antenna.
3. I am not able to make phone calls.
• Check the power supply is properly connected.
• Check the modem and your telephone are properly connected with the
correct cable.
• Check the WiMAX signal stability on the modem, a slight rotation of the
modem can also sometimes improve signal strength.
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4. I am not able to reach the Nawras Home Broadband login page.
• Check the cable connections as shown in this User Guide.
• Check the WiMAX signal stability on the modem, a slight rotation of the
device can improve the signal strength.
• Make sure your PC or laptop LAN port connection is set to "Obtain IP
Address Automatically" and "Obtain DNS Server Address Automatically".
Using Windows XP : Go to Start Menu > Settings > Control Panel
> Network Connections > Wireless Network Connection > Refresh
network list > Select your network name > Connect
Using Windows 7 : Go to Start Menu > Control Panel > Network and
Sharing Center > Select your network name > Connect
Using Mac : Go to System Prefereces > Network > Turn Airport On and
select your network name.
• Unplug the LAN cable and re-connect after 30 seconds.
5. I am not able to login.
• Please check that you have entered the Username and Password correctly
as Username and Password are case sensitive.
6. I am not able to connect using Wi-Fi router.
• For further support or to check that your service is properly activated
please call Nawras customer services on 2200 1500.
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