Troubleshooting - Nokia 6800 User Manual

12 Troubleshooting

The following table lists some common problems and their solutions.
Problem
My phone is not
charging
My phone is not
making/
receiving calls
I cannot listen
to my voice
messages
When I insert my
SIM card into
another phone,
it is rejected
I cannot hear
the radio.
Nokia 6800 User Guide
Possible cause
The charger and phone are not
properly connected
The charger is not properly plugged
into the wall
The battery is not charged
The signal strength is poor
You do not have voicemail service
You have not setup your voicemail
service with your wireless provider
You have not saved your voicemail
number to your phone
You have forgotten your password
or are entering it incorrectly
The voicemail number you have
saved to your phone is incorrect
Fixed dialing is activated on your
SIM card and the receiving phone
does not support fixed dialing
A proper enhancement (headset or
music stand) is not connected to
the phone.
No radio frequencies are saved in
memory.
Volume needs adjustment.
113
Troubleshooting
Possible solution
Securely connect the
charger to the phone
Ensure the charger is
plugged in correctly
Charge the battery
If you are indoors, move
toward a window
Call your wireless
provider
Call your wireless
provider
See "Voice messages"
on page 60.
Call your wireless
provider
Call your wireless
provider
Deactivate fixed dialing
on the SIM
Connect the proper
enhancement.
See "Set a frequency"
on page 75.
See "Understand your
phone" on page 8 to
locate the volume key.
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