Toshiba Strata CS User Manual
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Toshiba Strata CS User Manual

Toshiba Strata CS User Manual

Digital telephone
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Digital Telephone
User Guide
February, 2006

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Summary of Contents for Toshiba Strata CS

  • Page 1 Digital Telephone User Guide February, 2006...
  • Page 2 Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in Strata is a registered trademark of Toshiba Corporation. equipment design or components as engineering or Trademarks, registered trademarks, and service marks are manufacturing methods may warrant.
  • Page 3 TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT. USE OF ANY SOFTWARE OR ANY RELATED INFORMATION (COLLECTIVELY, “SOFTWARE”) INSTALLED ON OR SHIPPED WITH A TAIS DIGITAL SOLUTIONS PRODUCT OR OTHERWISE MADE AVAILABLE TO YOU BY TAIS IN WHATEVER FORM OR MEDIA, WILL CONSTITUTE YOUR ACCEPTANCE OF THESE TERMS, UNLESS SEPARATE TERMS ARE PROVIDED BY THE SOFTWARE SUPPLIER.

  • Page 4: Limited Warranty

    TAIS in the Strata CS General Description for use with the Strata CS system at all times. System failures and/or damages resulting from either not using a UPS with the Strata CS or the use of a UPS not equivalent to that specified by TAIS are not covered by this warranty.

  • Page 5: Table Of Contents

    Caller ID Display/Toggle on LCD Screen ............. 12 Station Hold Display ....................13 Held Calls LCD Toggle Display ................13 Tone First/Voice First Answering ................14 Chapter 2 – Features Accessing Voice Mail ....................15 Caller ID ........................15 Strata CS Digital Telephone 02/06...
  • Page 6 Pick Up Parked Call ....................19 Release ........................20 Retrieve Held Call ......................20 Send Caller to Voice Mail ..................20 Set Call Forwarding ....................21 Set Personal Status .....................22 Speed Dial/BLF ......................23 Unassigned Buttons ....................24 Volume Control ......................24 Index ..........................25 Strata CS Digital Telephone 02/06...

  • Page 7: Introduction

    Introduction This guide describes how to use Toshiba digital telephones for Strata CS systems and how these phones operate in a Strata CS environment. To use this guide you must have Strata CS Release 5.0 software or Important! higher. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone.

  • Page 8: Conventions

    (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. The naming convention for DKT assignments within Toshiba is Directory Numbers. You will see references to Primary (PDN) and Secondary Directory Numbers (SDN) within the user Client Extension Graphical User Interface (GUI).

  • Page 9: Related Documents/Media

    CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. The following companion documentation is available: • Strata CS User Guide for ViewPoint • Strata CS Quick Reference Guide • Strata CS Quick Reference Card •...
  • Page 10 Introduction Related Documents/Media Strata CS Digital Telephone 02/06...

  • Page 11: Chapter 1 - The Grand Tour

    Toshiba digital telephones are full-featured phones that include programmable feature buttons, Light Emitting Diode (LED) buttons, and an Liquid Crystal Display (LCD) display. They are easy to operate, and most Strata CS features can be accessed via the feature buttons.
  • Page 12 Log In/Out Work Unit ACD PU ACD Help Spdial Spdial Spdial Display ACD Call buttons Status Redial Redial 207-1 Wrap Up Spkr Spkr Spkr Cnf/Trn Cnf/Trn Hold Hold 8109 text Extension Number Figure 1 DKT3220-SD Telephone Strata CS Digital Telephone 02/06...
  • Page 13 The Grand Tour Buttons LCD Display Handset LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Flexible Buttons 5972 Fixed Buttons Microphone Location Figure 2 DKT2020-SD Telephone Strata CS Digital Telephone 02/06...

  • Page 14: Fixed Buttons

    Press to toggle the speaker On/Off. The LED indicates the status of the (Speaker) speaker. Provides speaker activation for calling and answering handsfree. Press to adjust volume levels of the handset, speaker and ringer volume. Strata CS Digital Telephone 02/06...

  • Page 15: Flexible Buttons

    The Grand Tour Buttons Flexible Buttons All flexible buttons must be programmed for your telephone using the Strata CS Admin or Client utility and can vary for individual phones (see Table 2 Figure Secondary extensions numbers can only be set from the Administrator.

  • Page 16: Feature Buttons

    Administrator. Each DKT supports as many Primary Extensions as there are Flexible buttons available. This varies based on the specific DKT model in use. Using the example Strata CS Digital Telephone 02/06...
  • Page 17 It is recommended that the total number of Secondary Extensions on a DKT match the total number of Primary Extensions on the original DKT. If a call is put on hold on a Primary Extension, the call can be picked up on any Secondary Extension button and vice versa. Strata CS Digital Telephone 02/06...
  • Page 18 While in a call, transfer the caller to the voice mail of any Send to Voice user. Press the feature key and enter the user's extension. Send to Voice Mail Mail (SVM) Calling Party hears Music-on-hold (MOH) during transfer then hears the destination voice mail greeting. Strata CS Digital Telephone 02/06...
  • Page 19 Personal Status buttons may be added to your phone for Personal Status Status Change easy access to any or all of your personal statuses, such as Do Not Disturb, In a Meeting, Out of Office, On Vacation. Strata CS Digital Telephone 02/06...

  • Page 20: Led Indicators

    If the call is on the speaker and the handset is lifted from the DKT, the call immediately switches to the handset from the speaker without interruption. Strata CS Digital Telephone 02/06...

  • Page 21: Ringer

    Ringer The user can set the programmable ringing types as provided on the Strata CS from the user DKT. Ringing patterns are set from the Client or Admin screens under Phone Options.

  • Page 22: Lcd Operations

    FEB 17 THU 11:13 user name and extension on the first line. The second line shows the date and time that is derived from the Strata CS system. Dial Station Display As you dial an internal directory number (e.g., 3774), 3774 the dialed digits are echoed to the display.

  • Page 23: Station Hold Display

    ABC COMPANY 00:01:03 LN:3 XYZ COMPANY 00:02:10 LN:4 ACE TOOLS 00:01:45 LN:5 Initially the caller’s name appears on the top line. 610-555-1212 Page Pressing the button toggles the display to the 00:02:34 LN:5 caller number. Strata CS Digital Telephone 02/06...

  • Page 24: Tone First/Voice First Answering

    For the client to be able to set Voice First answering, the Strata CS system must be set to Voice First under System Settings. Once the server is set to allow Voice First, each individual user can set their phones to Tone First or Voice First.

  • Page 25: Chapter 2 - Features

    Strata CS. 2. Pick up your handset and press . Strata CS connects you to your voice mail and tells you how many new, old, and saved messages are in your mailbox. All other operations are controlled from the standard dial pad keys.

  • Page 26: Call Hold

    TUI prompts play to assist you with call control. Conference/Transfer There are two methods of Conference/Transfer with the Strata CS when using the Strata DKT—Direct Transfer and Menu Assisted Transfer. Which method is Cnf/Trn employed is determined by the setting of the DKT fixed button.

  • Page 27: Conference Using Direct Transfer

    With Direct Transfer, the TUI prompts are not provided to assist with the Note conference/transfer process. Cnf/Trn 1. While on a call, press 2. Dial the telephone number where the call is to be transferred. The display shows the number dialed. 3. Press to transfer the call. Strata CS Digital Telephone 02/06...

  • Page 28: Blind Transfer Using Menu Assisted Transfer

    3. Dial the telephone number where the call is to be transferred. The display shows the number dialed. Cnf/Trn 4. When the new party answers, press to place both calls in consultation hold. 5. Press then hang up to complete the transfer of the call. Strata CS Digital Telephone 02/06...

  • Page 29: Do Not Disturb (Dnd)

    1. While in connected state, press (programmed feature button) to initiate parking. The LED flashes green. 2. Strata CS provides a call’s park number both via the LCD and through the voice prompt. Make a note of this number and hang up. Phone Page Phone Page 1.

  • Page 30: Release

    (programmed feature button). 2. Enter the mailbox number of the user and the message “sent to voice mail” plays. The caller is connected to the user’s voice mailbox. 3. Hang up. The phone returns to idle. Strata CS Digital Telephone 02/06...

  • Page 31: Set Call Forwarding

    3. Enter the Call Fowarding number (including access code if it is an outside number). Redial 4. Press The button must already be programmed as a Call Forward button before Note programming a call forward number using the phone. Strata CS Digital Telephone 02/06...

  • Page 32: Set Personal Status

    5. Highlight your personal status choice, then click OK. 6. Your choice is saved and is effective immediately. You cannot assign custom personal statuses to your telephone feature buttons. Note To set custom personal statuses, you must use the telephone commands or ViewPoint. Strata CS Digital Telephone 02/06...

  • Page 33: Speed Dial/Blf

    3. Enter the number to be speed dialed (including access code if it is an outside number). Redial 4. Press Note Any Speed Dial button programmed with an internal destination will also show the busy status of that station if the BLF feature is turned on by the System Administrator. Strata CS Digital Telephone 02/06...

  • Page 34: Unassigned Buttons

    To adjust Ring Tone, incoming Handsfree Answerback, and Voice-first Answering Spkr With the handset on-hook, the phone idle, the depressed and the handset in s to increase volume and t to decrease volume. the cradle, press the Strata CS Digital Telephone 02/06...

  • Page 35: Index

    9, do not disturb, call park, extension, call park retrieve, extension number, call record start/stop, feature, caller ID, fixed, cnf/trn, flash, conference flexible, using direct menu assisted transfer, hold, using direct transfer, Strata CS Digital Telephone 02/06...
  • Page 36 LCD operations, voice first answering, LED indicators, volume, 1, volume controls, mic, Strata CS Digital Telephone 02/06...

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