HP 3PAR StoreServ 7000 Specification page 6

QuickSpecs
Service and Support, HP Care Pack, and Warranty Information
Standard Care - maintains
high level of uptime, along
with expert help to cut the
cost and complexity of
implementation and
support
Basic Care - Minimum
recommended support
Implementation
continuous improvements.
HP Proactive Care 24x7- for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure. Plus, HP Proactive Select 20 credits per year, select from an
extensive menu of consultancy and technical services, such as onsite firmware upgrades, health checks,
assessments, and education.
Additional Option:
HP Proactive Care Personalized Support - The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
HP Personalized Support Additional Day - Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
HP Proactive Care 24x7 - for a higher return on your storage investment, Proactive Care delivers hardware
and software support services designed specifically for your technology; rapid access to Advanced
Solution Center Specialists plus, Firmware/Software management and best practice advice. Customers can
optimize the return on their IT investment and realize the advantage of running their business critical
applications on virtualized infrastructure. Plus, 10 credits per year, select from an extensive menu of
consultancy and technical services, such as onsite firmware upgrades, health checks, assessments, and
education.
Additional Option:
HP Proactive Care Personalized Support - The HP Proactive Care Personalized Support option allows for
an increased personalization of the Proactive Care support experience through the assignment of an
Account Service Manager (ASM) who provides IT best practice advice to help address IT issues and projects.
The ASM will develop an annual support plan, provide four days of operational and technical advice, and
conduct semi-annual support reviews to ensure the Proactive Care service deliverables address the
customer's IT priorities. This option is only available for Proactive Care customers and may be purchased
once per environment.
HP Personalized Support Additional Day - Customers who require more time than is provided by the
Personalized Support option can elect to purchase additional days through the Personalized Support
Additional Day option. The time may be used to provide extra support reviews and/or more operational &
technical advice.
Installation:
Whichever level of care you select, consider our Installation and Startup Services for a smooth
implementation.
DA - 14433 North America — Version 6 — February 19, 2013
HP 3PAR StoreServ 7000 Storage
Page 6