If You Need Help; Calling For Repairs - Motorola BLE Series Installation And Operation Manual

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I f Y o u N e e d H e l p
If you need assistance while working with the BLE*/* call the Motorola Technical Response
Center (TRC):
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Inside the U.S.: 1-888-944-HELP (1-888-944-4357).
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Outside the U.S.: 215-323-0044
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Online: http://www.motorola.com/broadband, click HTML/Modem Version, click
Customer Support, then click Web Support.
The TRC is open from 8:00 AM to 7:00 PM Eastern Time, Monday through Friday and 10 AM to
6 PM Eastern Time, Saturday. When the TRC is closed, emergency service only is available on a
call-back basis. Web Support offers a searchable solutions database, technical documentation,
and low priority issue creation/tracking 24 hours per day, 7 days per week.
C a l l i n g f o r R e p a i r s
If repair is necessary, call the Motorola Repair Facility at 1-800-227-0450 for a Return for
Service Authorization (RSA) number before sending the unit. The RSA number must be
prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to
5:00 PM Central Time, Monday through Friday.
When calling from outside the United States, use the appropriate international access code, and
then call 956-541-0600 to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
1
Pack the unit securely.
2
Enclose a note describing the exact problem.
3
Enclose a copy of the invoice that verifies the warranty status.
4
Ship the unit PREPAID to the following address:
Motorola, Inc.
c/o William F. Joffroy, Inc.
Attn: RSA #___________
1480 North Industrial Park Dr.
Nogales, AZ 85621
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