Troubleshooting Guide - GE 16017970 User Manual

Troubleshooting Guide

In case of difficulty, please check the following troubleshooting guide before
seeking service.
No dial tone
• Check installation:
Are the telephone line cords connected to the phone and the wall jack? Are they
damaged?
• Does the hook switch pop up when the handset is lifted?
• Check the SPEAKER button. Is the indicator off?
• Disconnect the phone from the wall jack and connect another phone to the same
jack. If there is no dial tone in the second phone, the problem might be your wiring
or local service.
Phone dials in pulse with tone service
• Make sure the PHONE is in TONE mode.
Phone won't dial out with pulse service
• Make sure the PHONE is in PULSE mode.
You cannot be heard by the other party.
• Is the handset or headset cord inserted properly and securely?
• Is MUTE on?
Phone does not ring.
• Is the ringer turned off?
• You may have too many extension phones on your line. Try unplugging some phones.
• See solutions for "No dial tone."