Troubleshooting
Sound
Problem
No sound, or sound is distorted.
Audio is not output, or images are not played back
properly.
Network
Problem
Cannot connect to the Internet.
Cannot download BD-LIVE contents.
Other
Problem
The TV operates incorrectly.
The player heats up during use.
B (On/Standby) indicator will remain lit.
58
• If the volume of the TV or amplifier is set to minimum, turn the volume up.
• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 37)
• Check that the HDMI cable and/or optical digital cable is connected correctly. (Page 17)
• Check that the cable plugs are clean.
• Take out the disc and clean it. (Page 13)
• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or
non-standard audio is recorded for the audio content of the disc. (Page 10)
• The audio may not be output or the images may not be played back properly for some discs in which copyright-
protected contents are recorded.
• Is the LAN cable connected properly? (Page 19)
• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 19)
• Is the power for the connected equipment, such as a broadband router or modem turned on?
• Is the broadband router and/or modem properly connected?
• Is the proper value(s) set in the network setting? Check "Communication Setup". (Pages 48–49)
• Is the LAN cable connected properly? (Page 19)
• Is the USB device properly connected? Check that the USB device is connected to the USB1 or USB2 terminal of this
player. (Page 27)
• Check if the BD disc supports BD-LIVE.
• Check the setting for "BD Internet Access". (Page 46)
• Some TVs with wireless remote control capability may operate incorrectly when using the remote control of this player.
Use such TVs away from this player.
• When using this player, the console cabinet may heat up depending on the usage environment. This is not a malfunction.
• When the AC cord is removed from the outlet, the B (On/Standby) indicator will remain lit for a short period. This is
normal and is not a malfunction.
Possible causes and solutions
Possible causes and solutions
Possible causes and solutions