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Belt Clip and Optional Headset
Display Messages
Connecting the Belt Clip
The following messages shows the status of the phone, provides Caller ID information,
or helps you set up and use your phone.
1. To attach the belt clip, insert the sides of the belt clip into the slots on each side of
the handset.
BLOCKED NUMBER
Indicates the person is calling from a number which is blocked
from transmission.
2. Snap the ends of the belt clip into place.
CHARGING...
Connecting an Optional Headset to the Handset
Indicates the handset needs to charge for a period of time
before it can resume normal function.
Each handset can be used with an optional headset hands free operation.
DELETE ALL?
Prompt asking if you want to erase all CID records.
1. Connect the headset to the headset jack on the side of the handset. The handset
DELETE CALL ID?
receiver and microphone are disabled when the headset is connected.
Prompt asking if you want to erase the CID record showing on
the display.
2. Adjust the headset to rest comfortably on top of your head and over your ear. Move
the microphone to approximately two to three inches from your mouth.
DELETE?
Prompt asking if you want to erase one of the 50 records
stored in the phone's memory.
3. Press the TALK/CALL BACK button to answer a call or make calls using the headset.
DUPLICATE NUMBER Under VIP melody feature, if the desired number/record was
4. To return to normal operation, unplug the headset from the jack.
selected in any one of TEN VIP melody records before,
Changing the Battery
DUPLICATE NUMBER shows in the display.
CAUTION: To reduce the risk of fire or personal injury, use only the
END OF LIST
Indicates that there is no additional information in CID
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery
memory.
(Ni-MH), which is compatible with this unit.
ENTER NAME
Prompt telling you to enter a name in one of the 50 memory
1. Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
locations.
2. Remove the battery compartment door.
ENTER TEL NUMBR
Prompt telling you to enter a telephone number in one of the
3. Disconnect the cord attached to the battery pack and remove the battery pack from
50 memory locations.
the handset.
NEW
Indicates call or calls which have not been reviewed.
4. Insert the new battery pack and connect the cord to the jack inside the battery
HANDSET NAME
Prompt telling you to enter the user name for the registered
compartment.
handset.
5. Put the battery compartment door back on.
HANDSET NEEDS
Indicates you must register a non-registered handset prior to
6. Place handset in the base or handset charge cradle to charge. Allow the handset
REGISTRATION
use.
battery to properly charge (for 16 hours) prior to first use or when you install a
new battery pack. If you do not properly charge the phone, battery performance
INCOMPLETE DATA
Caller information is interrupted during transmission or the
phone line is excessively noisy.
will be compromised.
Battery Safety Precautions
LINE IN USE
Displays on handset while the line is in use.
LONG DISTANCE
Indicates CID record is from a long distance call.
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
LOW BATTERY
Indicates the battery needs to be charged.
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
NEW CALL XX
XX represents the number of new CID records not reviewed.
battery listed in the User's Guide.
NO BATTERY
Indicates the battery is not properly installed in the handset,
• Keep batteries out of the reach of children.
or the battery pack is not properly connected to the jack inside
the battery compartment.
• Remove batteries if storing over 30 days.
NO CALLS
Indicates there are no CID records in memory.
NO DATA
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
Indicates no CID information was received , you are not
subscribed to CID service, or CID service is not working.
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
NO USER MEMORY
Indicates the memory location contains no user memories and
For more information go to the RBRC web site at www.rbrc.org
the user is trying to mark a specific user record for VIP MELODY.
or call 1-800-8-BATTERY or contact a local recycling center.
OUT OF RANGE
May indicate handset is too far away from the base or that
the power has been interrupted. Move closer and
check connections.
PAGING or
Someone pressed the PAGE button on the base or INTERCOM
PAGING FROM
button on the handset
REPT
Indicates a repeat call message. Indicates a new call from the
same number was received more than once.
SEARCHING
Indicates handset is searching for the base.
SPKR
Indicates the handset is in speakerphone mode.
UNKNOWN CALLER/ Indicates incoming call is from an area not serviced by CID or
NAME/NUMBER
the CID information was not sent.
Answering System Display Messages
Caller ID Solutions
No Display
The following messages show the status of the answering system or help you set up
and use the system.
• Charge the battery (for 16 hours). Or replace the battery.
0-59
Indicates the total number of messages.
• Make sure the unit is connected to a non-switched electrical outlet. Disconnect the
power adaptor from the base and reconnect it.
CL (blinking)
The voice time/day stamp needs to be set.
Caller ID Error Message
- -
Answering system is turned off.
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates the
An (blinking)
The system is answering a call.
presence of noise on the line.
F (blinking)
Answering system memory is full.
No Caller ID
Six bars (blinking)
The system is recording a memo or an announcement.
• You must be subscribed to the standard Name/Number Caller ID service from your
LA (Line Access)
External line remote answering system.
local telephone company to receive CID information.
Handset Sound Signals
Battery
If you experience any of the following problems, even after recharging the battery, you
Signal
Meaning
may need to replace the battery pack:
A long warbling tone (with ringer on)
Signals an incoming call
• Short talk time
Three short beeps (several times)
Page signal
• Poor sound quality
One beep every 7 seconds
Low battery warning
• Limited range
Troubleshooting Guide
• Charge indicator fails to turn on
Telephone Solutions
General Product Care
No dial tone
To keep your unit working and looking good, follow these guidelines:
• Check or repeat installation steps:
• Avoid dropping the handset, as well as other rough treatment to the phone.
Make sure the base power cord is connected to a working electrical outlet.
• Clean the phone with a soft cloth.
Make sure the telephone line cord is connected to the base and the wall jack.
• Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other
• Connect another phone to the same jack. If it doesn't work, the problem might be
chemical products to clean the unit. Doing so will damage the finish.
your wiring or local service.
• Retain the original packaging in case you need to ship the phone at a later date.
• The handset may be out of range of the base. Move closer to the base.
• Periodically clean the charge contacts on the handset and base with a clean pencil
• Make sure the battery is properly charged (for 16 hours).
eraser.
• Make sure the battery pack (in the handset) is properly installed.
Answering System Solutions
• The handset should beep when you press the TALK/CALL BACK button, and the
charge indicator on the base should be lit when the handset rests in the cradle. If
Can't hear messages, beep, etc.
not, the battery may need to be charged.
• Adjust speaker volume.
• Place handset in charge cradle for at least 20 seconds to reset the unit.
Time/Day setting stuck at 12 a.m Mon.
Handset does not ring
• Set the time clock.
• Make sure the handset ringer software switch is set to on.
Answers on 10th ring
• The handset may be out of range of the base. Move closer to the base.
• Make sure answering system is turned on.
• You may have too many extension phones on your line. Try unplugging some
• Answering system memory may be full. Erase some messages.
extensions.
Incoming messages are incomplete
• Check for a dial tone.
• An extension phone may have been lifted as a message is received.
You experience static, noise, or fading in and out
• Answering system memory is full. Erase some messages.
• The handset may be out of range of the base. Move closer to base.
• You may have accidently pressed the PLAY/STOP button during playback and
• Make sure base is not plugged into an electrical outlet with another household
stopped the message.
appliance. If necessary, relocate the base.
Won't respond to remote commands
• Charge the battery (for 16 hours).
• You must use a tone-dial phone. This phone does not support pulse (rotary) dialing.
Unit beeps
• Make sure to enter the correct security code.
• Clean the charging contacts on the cordless handset and base charge cradle with a
• Did unit hang up? If you take no action for a period of time,
soft cloth or an eraser.
it automatically hangs up.
• See solutions for "No dial tone " on previous page.
• Replace the battery.
Memory dialing doesn't work
• Did you program the memory location keys correctly?
• Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
• Unplug the power adaptor from the electrical outlet and the back of the base.
Remove the handset battery. Wait for 30 seconds and plug the power adaptor back
into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
Causes of Poor Reception
Limited Warranty
What your warranty covers:
• Aluminum siding.
• Defects in materials or workmanship.
• Foil backing on insulation.
For how long after your purchase:
• Heating ducts and other metal construction that can shield radio signals.
• One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of
• You 're too close to appliances such as microwaves, stoves, computers, etc.
shipment to the rental firm, whichever comes first.)
• Atmospheric conditions, such as strong storms.
What we will do:
• Base is installed in the basement or lower floor of the house.
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is under
warranty for the remainder of the original product's warranty period.
• Base is plugged into AC outlet with other electronic devices.
How you get service:
• Baby monitor is using the same frequency.
• Properly pack your unit. Include any cables, etc., which were originally provided with the
product. We recommend using the original carton and packing materials.
• Handset battery is low.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
• You're out of range of the base.
that the product is within the warranty period, must be presented to obtain warranty
Service
service." For rental firms, proof of first rental is also required. Also print your name and
address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
If trouble is experienced with this equipment, for repair or warranty information, please
contact customer service at 1-800-448-0329. If the equipment is causing harm to the
11721 B Alameda Ave.
telephone network, the telephone company may request that you disconnect the equipment
Socorro, Texas 79927
until the problem is resolved.
• Pay any charges billed to you by the Exchange Center for service not covered by the
This product may be serviced only by the manufacturer or its authorized service agents.
warranty.
Changes or modifications not expressly approved by Thomson Inc. could void the user's
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of
authority to operate this product. For instructions on how to obtain service, refer to the
damage or loss.
warranty included in this guide or call customer service at 1-800-448-0329.
• A new or refurbished unit will be shipped to you freight prepaid.
Or refer inquiries to:
What your warranty does not cover:
Thomson Inc.
• Customer instruction. (Your Owner's Manual provides information regarding operating
Manager, Consumer Relations
instructions and user controls. Any additional information, should be obtained from your
P O Box 1976
dealer.)
Indianapolis, IN 46206
• Installation and setup service adjustments.
Attach your sales receipt to the booklet for future reference or jot down the date this product
• Batteries.
was purchased or received as a gift. This information will be valuable if service should be
• Damage from misuse or neglect.
required during the warranty period.
• Products which have been modified or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit. It will
make it easier to contact you should it ever be necessary. The return of the card is not
required for warranty coverage.
Limitation of Warranty:
• The warranty stated above is the only warranty applicable to this product. All other
Accessory Information
warranties, express or implied (including all implied warranties of merchantability or
fitness for a particular purpose) are hereby disclaimed. No verbal or written information
given by Thomson Inc., its agents, or employees shall create a guaranty or in any way
DESCRIPTION
MODEL NO.
increase the scope of this warranty.
Handset Replacement Battery
5-2660
• Repair or replacement as provided under this warranty is the exclusive remedy of the
AC Power adaptor
5-2733
consumer. Thomson Inc. shall not be liable for incidental or consequential damages
resulting from the use of this product or arising out of any breach of any express or
Belt Clip
5-2703
implied warranty on this product. This disclaimer of warranties and limited warranty
Headset
5-2425
are governed by the laws of the state of Indiana. Except to the extent prohibited by
Handset charge cradle
5-2702
applicable law, any implied warranty of merchantability or fitness for a particular
purpose on this product is limited to the applicable warranty period set forth above.
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
How state law relates to this warranty:
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
• Some states do not allow the exclusion nor limitation of incidental or consequential
required by law to collect appropriate sales tax for each individual state, country, and
damages, or limitations on how long an implied warranty lasts so the above limitations
locality to which the merchandise is being sent. Items are subject to availability. Prices
or exclusions may not apply to you.
are subject to change without notice.
• This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Instructions For Optional/Additional
Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the
optional Model 28001 handset with charge cradle).
IMPORTANT: If you have purchased an extra handset apart from your
original purchased unit you may find a detailed description of its
functions in the User's Guide provided with your original purchased
unit.
If you have purchased an extra handset that is not of the same type as your
original handset you may still use the original User's Guide to help explain
the new handsets basic functions and options.
Parts Checklist
Make sure your package includes the items shown here.
ABC
DEF
GHI
JKL
MNO
Charge
PQRS
TUV
WXYZ
Battery
Cradle
EXIT
OPER
PAUSE
compartment
RI
cover
Handset
Belt
Handset
battery pack
clip
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the
Thomson Inc. approved model 5-2660 Nickel-metal Hydride battery
(Ni-MH), which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can
be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.
Extra Charging Cradle
CHARGE
(indicator)
1. Plug the AC power converter of the extra charging cradle into the electrical outlet.
2. Place the handset in the extra charging cradle. The charge indicator turns on,
verifying the battery is charging.
3. Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger,
HANDSET NEEDS
REGISTRATION shows in the display.
1. Press the MUTE/PROG button. HOLD BASE PAGE WAIT FOR BEEP shows in the
display.
(Your handset should be held near the base during registration process.)
2. Press and hold the page button on the base unit until you hear a long tone at the
handset. HANDSET X REGISTERED shows in the handset display, where X is the
handset number. You may now rename your handset.
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