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Storing CID Records (In CID Memory)
Deleting a CID Record
If you are not at home or cannot answer, your telephone's Caller ID memory stores the
1. Make sure the phone is OFF (not in TALK mode).
data for the 40 most recent calls you received so you can see who called while you
2. Use the vol/cid (- or +) button to display the CID record you want to delete.
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
3. Press chan/delete. The display shows DELETE CALL ID?.
automatically deleted.
4. Press chan/delete again to erase the record and the next Caller ID record shows in
You may review the stored information at any time. Calls received since your last
the display. You will hear a confirmation tone.
review show as NEW in the display. Calls that have not been previously reviewed but
NOTE: Press the *tone/exit key to return to the standby mode.
were received from the same number more than once show as REPT in the display.
Deleting All CID Records
Reviewing CID Records
1. Make sure the phone is OFF (not in TALK mode).
As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
2. Use the vol/cid (- or +) button to display any Caller ID record.
1. Make sure the phone is OFF (not in TALK mode).
3. Press and hold the chan/delete button until DELETE ALL? shows in the display.
2. Press the vol/cid (-) button to review the newest CID record.
4. Press chan/delete again to erase all records. You will hear a confirmation tone. The
display shows NO CALLS.
3. Press the vol/cid (+) button to review the oldest CID record first.
NOTE: Press the *tone/exit key to return to the standby mode.
Dialing a CID Number
Memory
1. Make sure the phone is OFF (not in TALK mode).
2. Use the vol/cid (- or +) button to display the desired record.
The handset can store up to ten 24-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
3. Press the talk button. The number dials automatically.
which stores up to 40 CID records.
NOTE: Depending on (a) how the incoming caller's phone number is
Storing a Name and Number in Memory
formatted when it is received, and (b) whether or not you previously
pre-programmed your local area code into the set up menu, you
1. Make sure the phone is OFF (not in TALK mode).
may need to adjust the format of the incoming caller's stored phone
number before making the call, press the FORMAT button to adjust
2. Press the mem button.
the number, and try again
3. Press the desired memory location (0 through 9) or use vol/cid ( + or - ) to scroll to the
desired memory location.
Available formats include:
NOTE: If the memory location is occupied, the memory location
Number of digits
Explanation
Example
number and stored name and telephone number shows in the
Eleven digits
long distance code "1 "
1-317-888-8888
display. If the memory location is empty. EMPTY shows in the display.
+3-digit area code
4. Press the mem button again. The display shows ENTER NAME.
+7-digit telephone number.
NOTE: If you don't want to enter the name, skip step 5.
Ten digits
3-digit area code +
317-888-8888
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters)
7-digit telephone number.
and press the memory button to save. More than one letter is stored in each of the
Seven digits
number keys. For example, to enter the name Bill Smith, press the 2 key twice for the
7-digit telephone number.
888-8888
letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L.
Storing CID Records in Internal Memory
Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key
to insert a space between the L and the S. Press the 7 key 4 times for the letter S;
You may also store CID information in the phone's internal memory.
press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the
NOTE: It is important that you format CID records correctly BEFORE
8 key for the letter T; press the 4 key twice for the letter H.
storing in internal memory as you cannot reformat CID records
NOTE: If you make a mistake press the chan/delete button to
stored in memory.
backspace and erase the wrong character(s) or number(s).
1. Make sure the phone is OFF (not in TALK mode).
6. Press the mem button to save the name. The display shows ENTER TEL NUMBR.
2. Use the vol/cid (- or +) button to scroll to the desired CID record.
7. Use the touch-tone pad to enter the telephone number you want to store (up to
24 digits).
3. Press the mem button.
NOTE: The system treats PAUSES as delays or spaces in the dialing
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
sequence.
memory location. You will hear a confirmation tone.
8. Press mem again to store the number. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is
displayed, and you must confirm replacement by pressing the mem
Storing the Last Number Dialed
button.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
NOTE: Press the *tone/exit button once to keep the previous setting
(making no changes) and return to the menu.
2. Press the redial button.
NOTE: If the selected CID record contains any information that is non-
3. Press the mem button to store the number. You will hear a confirmation tone.
numeric, the unit will not allow this record to transfer to the internal
To replace an old number with a new redial number:
user memory. The handset will display UNABLE TO STORE.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
To Replace a Stored CID Record
2. Press the redial button.
1. Repeat steps 1 through 3 in Storing CID Records in Internal Memory. After you enter
3. Press the mem button, and REPLACE MEMO? shows in the display.
the memory location, REPLACE MEMO? shows in the display.
4. Press the mem button again to replace the old number with the new number. You
2. Press the mem button again, and the new CID record replaces the old memory in
will hear a confirmation tone.
that location. You will hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a
Battery Safety Precautions
Stored Number
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
If a pause is needed to wait for a dial or access tone, press the #PAUSE button to insert
• To reduce the risk of fire or personal injury, use only the Nickel-metal Hydride
a delay in dialing sequence of a stored number (for example, after you dial 9 for an
outside line, or to wait for a computer access tone). Pause shows in the display as a P,
battery listed in the User's Guide.
and each pause counts as one digit in the dialing sequence.
• Keep batteries out of the reach of children.
Changing a Stored Number
• Remove batteries if storing over 30 days.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
2. Press the mem button, and REPLACE MEMO? shows in the display.
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
3. Press the mem button to store the number. You will hear a confirmation tone.
For more information go to the RBRC web site at www.rbrc.org
Reviewing and Deleting Stored Numbers
or call 1-800-8-BATTERY or contact a local recycling center.
1. To review stored numbers, press the mem button, and use the vol/cid (- or +) button
Display Messages
to scroll to the memory location, or press the corresponding number key for a
desired memory location (0-9).
The following indicators show the status of a message or of the unit.
2. When the data shows in the display, press the chan/delete button. The display
BLOCKED CALL
The person is calling from a number that has been
shows DELETE? .
blocked from transmission.
3. Press chan/delete again to delete the data. The display shows DELETED.
BLOCKED NAME
The persons name is blocked from transmission.
Dialing a Stored Number
BLOCKED NUMBER
The person is calling from a number that has been
blocked from transmission.
1. Make sure the phone is ON by pressing the talk button.
CALL WAITING
Indicates a call is waiting on the line.
2. Press the mem button.
DELETE ALL?
Prompt asking if you want to erase all Caller ID records.
3. Press the memory location (0-9). The number dials automatically.
DELETE CALL ID?
Prompt asking if you want to erase a Caller ID record.
- OR -
1. Make sure the phone is OFF (not in TALK mode).
DELETED
Prompt confirming the Caller ID record is erased.
2. Press the mem button.
EMPTY
Indicates a memory location is vacant.
3. Use the touch-tone pad or the vol/cid (- or +) button to scroll to the number you want
END OF LIST
Indicates that there is no additional information in Caller
to dial.
ID memory.
4. Press the talk button. The number dials automatically.
ENTER NAME
Prompt telling you to enter the name for one of the 10
Chain Dialing from Memory
memory locations.
ENTER NUMBER
Prompt telling you to enter the telephone number for one
Use this feature to make calls which require a sequence of numbers, such as calling
of the 10 memory locations.
card calls to a frequently called long distance number. Each part of the sequence is
INCOMPLETE DATA
Caller information has been interrupted during
dialed from memory. The following example shows you how to use chain dialing to
transmission or the telephone line is excessively noisy.
make a call through a long distance service:
LOW BATTERY
Indicates the battery needs to be charged.
The Number For
Memory Location
NEW
Indicates call or calls have not been reviewed.
Long distance access number
7
NO CALLS
Indicates no calls have been received.
Authorization code
8
Frequently called long distance number
9
NO DATA
No Caller ID information was received.
1. Make sure the phone is ON (in TALK mode).
PAGING
The PAGE button has been pressed on the base.
2. Press the mem button and then press 7.
PRESS TALK KEY
Indicates the CID number is a Direct Dial Number (DDN)
and cannot be formatted.
3. When you hear the access tone, press the mem button and then press 8.
REPT
Repeat call message. Indicates that a new call from the
4. At the next access tone, press the mem button and then 9.
same number was received more than once.
TIP: Wait for the access tones before pressing the next mem button,
UNKNOWN NAME/
The incoming call is from an area not serviced by
or your call may not go through.
CALLER/NUMBER
Caller ID or the information was not sent.
Changing the Battery
Handset Sound Signals
CAUTION: To reduce the risk of fire or personal injury, use only
the Thomson Inc. approved Nickel-metal Hydride battery (Ni-MH)
Signal
model 5-2522, that is compatible with this unit.
A long warbling tone (with ringer on)
1. Make sure the telephone is OFF (not in TALK mode) before you replace battery.
Three short beeps (several times)
2. Remove the rings from each end of the handset, then pop the back of the handset
Single beep every 7 seconds
off to allow access to the battery compartment.
3. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
4. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
5. Snap on the handset back cover and screw the rings back on.
6. Place handset in the base to charge. Allow the handset battery to properly charge
(for 16 hours) prior to first use or when you install a new battery pack. If you do
not properly charge the phone, battery performance will be compromised.
Troubleshooting Guide
Caller ID Solutions
No Display
• The battery must be fully charged. Try replacing the battery.
• Make sure that the unit is connected to a non-switched electrical outlet. Disconnect
the unit from the wall and plug it in again.
• You must be subscribed to Caller ID service from your local telephone company in
order to receive Caller ID records.
Caller ID Error Message
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the first ring. This message indicates either
the presence of noise on the line, or that an invalid message has been sent from the
telephone company.
Cordless Phone Solutions
No dial tone
• Check installation:
Make sure the base power cord is connected to a working electrical outlet.
Make sure the telephone line cord is connected to the base unit and the wall phone
jack.
• Connect another phone to the same modular jack; if the second phone doesn't work,
the problem might be with your wiring or local service.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the talk button? Did the charge/in use
indicator come on? The battery may need to be charged.
• Place the handset in the base for at least 20 seconds.
Handset does not ring
• Make sure the ringer button is set ON.
• Move closer to the base. The handset may be out of range.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for a dial tone.
You experience static, noise, or fading in and out
• Change channels.
• Move closer to base. The handset might be out of range.
• Relocate the base. Make sure base is not plugged into an electrical outlet with
another household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for 16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for "No dial tone."
Meaning
• Replace the battery.
Signals an incoming call
Memory Dialing doesn't work
Page signal
• Make sure you programmed the memory location keys correctly.
Low battery warning
• Did you follow proper dialing sequence?
Phone dials in pulse with tone service
• Make sure phone is in tone dialing mode.
Phone won't dial out with pulse service
• Make sure phone is in pulse dialing mode.
Causes of Poor Reception
Limited Warranty
What your warranty covers:
• Aluminum siding.
• Defects in materials or workmanship.
• Foil backing on insulation.
For how long after your purchase:
• Heating ducts and other metal construction that can shield radio signals.
• One year, from date of purchase.
• You're too close to appliances such as microwaves, stoves, computers, etc.
(The warranty period for rental units begins with the first rental or 45 days from date
• Atmospheric conditions, such as strong storms.
of shipment to the rental firm, whichever comes first.)
• Base is installed in the basement or lower floor of the house.
What we will do:
• Base is plugged into AC outlet with other electronic devices.
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
• Baby monitor is using the same frequency.
under warranty for the remainder of the original product's warranty period.
• Handset battery is low.
How you get service:
• You're out of range of the base.
• Properly pack your unit. Include any cables, etc., which were originally provided with
the product. We recommend using the original carton and packing materials.
• Microwave oven is using the same frequency.
• "Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
General Product Care
that the product is within the warranty period, must be presented to obtain warranty
service." For rental firms, proof of first rental is also required. Also print your name
To keep your telephone working and looking good, follow these guidelines:
and address and a description of the defect. Send via standard UPS or its equivalent
• Avoid putting the phone near heating appliances and devices that generate
to:
electrical noise (for example, motors or fluorescent lamps).
Thomson Inc.
• DO NOT expose to direct sunlight or moisture.
11721 B Alameda Ave.
• Avoid dropping the unit and other rough treatment.
Socorro, Texas 79927
• Clean with a soft cloth.
• Pay any charges billed to you by the Exchange Center for service not covered by the
warranty.
• Never use a strong cleaning agent or abrasive powder because this will damage the
finish.
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of
damage or loss.
• Retain the original packaging in case you need to ship the phone at a later date.
• A new or refurbished unit will be shipped to you freight prepaid.
• Periodically clean the charge contacts on the handset and base with a soft cloth.
What your warranty does not cover:
Service
• Customer instruction. (Your Owner's Manual provides information regarding
If trouble is experienced with this equipment, for repair or warranty information, please
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may request that you disconnect the
• Installation and setup service adjustments.
equipment until the problem is resolved.
• Batteries.
This product may be serviced only by the manufacturer or its authorized service
• Damage from misuse or neglect.
agents. Changes or modifications not expressly approved by Thomson Inc. could void
• Products which have been modified or incorporated into other products.
the user's authority to operate this product. For instructions on how to obtain service,
refer to the warranty included in this guide or call customer service at 1-800-448-0329.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Or refer inquiries to:
Thomson Inc.
Product Registration:
Manager, Consumer Relations
• Please complete and mail the Product Registration Card packed with your unit. It will
P O Box 1976
make it easier to contact you should it ever be necessary. The return of the card is
Indianapolis, IN 46206
not required for warranty coverage.
Attach your sales receipt to the guide for future reference or jot down the date this
Limitation of Warranty:
product was purchased or received as a gift. This information will be valuable if service
• The warranty stated above is the only warranty applicable to this product. All other
should be required during the warranty period.
warranties, express or implied (including all implied warranties of merchantability
or fitness for a particular purpose) are hereby disclaimed. No verbal or written
information given by Thomson Inc., its agents, or employees shall create a guaranty
Purchase date ______________________________________________________
or in any way increase the scope of this warranty.
• Repair or replacement as provided under this warranty is the exclusive remedy
Name of store ______________________________________________________
of the consumer. Thomson Inc. shall not be liable for incidental or consequential
damages resulting from the use of this product or arising out of any breach of any
Accessory Information
express or implied warranty on this product. This disclaimer of warranties and
limited warranty are governed by the laws of the state of Indiana. Except to the
DESCRIPTION
MODEL NO.
extent prohibited by applicable law, any implied warranty of merchantability or
AC Power adaptor/black
5-2616
fitness for a particular purpose on this product is limited to the applicable warranty
AC Power adaptor/gray
5-2617
period set forth above.
Handset Replacement Battery
5-2522
How state law relates to this warranty:
To place order, have your Visa, MasterCard, or Discover Card ready
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
1-800-338-0376
and call toll-free
.
limitations or exclusions may not apply to you.
A shipping and handling fee will be charged upon ordering.
• This warranty gives you specific legal rights, and you also may have other rights that
We are required by law to collect appropriate sales tax for each individual state, country,
vary from state to state.
and locality to which the merchandise is being sent.
Items are subject to availability.
If you purchased your product outside the USA:
*Prices are subject to change without notice.
• This warranty does not apply. Contact your dealer for warranty information.
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