Troubleshooting Tips - GE 20870400 Use & Care Manual

T
ROUBLESHOOTING
Doesn't answer or messages are incomplete
• Caller spoke too softly.
• Make sure answerer is on.
• Memory is full; erase some messages.
• Caller left a message longer than the time
limit allowed.
• An extension phone was picked up.
• You have the unit set to "greeting only."
Incoming calls are answered on the 11th ring
• Memory is full; erase some messages.
• Answerer is off.
Unit won't respond to remote commands
• Make sure you are using a touch-tone
phone.
• Make sure you entered the correct security/
user code.
• Did the unit hang up? Remember you only
have a 7-second time limit to enter a remote
command function.
Answerer doesn't respond
• Check AC power cord and phone line
connections.
• Make sure an extension phone is not in use.
• During erasing messages or deleting CID
entries, other operations and functions are
suspended.
Can't hear messages
• Adjust volume control on the side of the
unit.
Can't restart message
• You must play messages for at least 5
seconds before pressing the REVIEW button.
T
IPS
Message light flashes rapidly
"Unknown" shows in the display
Call Waiting
Caller ID/Call Waiting/Voice Messaging
• Memory is full; erase some messages.
• Check the CID and voice banks for
messages.
• Call is through a long distance carrier that
does not support Caller ID
• Call is from overseas.
• You must subscribe to Call Waiting for this
feature to work.
• Even if you have subscribed to both Call
Waiting and Caller ID, you must call your
phone company and tell them to integrate
your Call Waiting and Caller ID services.
• Refer to the Introduction on Page 4 for
further explanation.
• Check with your telephone company to
make sure all services are programmed on
your telephone line.
• Check to make sure your telephone
company is capable of integrating Caller ID
with Call Waiting.
• Refer to the Introduction on Page 4 for
further explanation.
• Call Waiting/Caller ID will not be received
if an extension phone is in use.
• Call Waiting/Caller ID will not be received
during remote operation or when the unit is
answering a call.
• Make sure Caller ID with Call Waiting
feature is turned on under the Advanced
settings menu.
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