Required Information For Inquiries - Fujitsu Eternus DX80 S2 User Manual

Chapter 7 Troubleshooting

7.2 Required Information for Inquiries

7.2 Required Information for Inquiries
Before contacting your maintenance engineer when trouble occurs, prepare the following infor-
mation: For details on the maintenance service, refer to
• The model name and the serial number of the ETERNUS DX Disk storage system
This information can be checked by using a device ID label, ETERNUS Web GUI, or
ETERNUS CLI.
ETERNUS Web GUI screen
ETERNUS CLI ("show enclosure-status" command)
CLI> show enclosure-status
Enclosure View
Name
Model Upgrade Status
Model Name
Serial Number
• Details about the trouble, any actions taken, and the results of these actions.
• The devices that are connected to the ETERNUS DX Disk storage system
-
-
• Log/dump information for the ETERNUS DX Disk storage system
When your maintenance engineer asks for the log/dump information of the ETERNUS DX
Disk storage system, obtain the required log/dump information using the log/dump collection
function of ETERNUS Web GUI.
Refer to "ETERNUS Web GUI User's Guide" for how to obtain this information.
ETERNUS DX80 S2/DX90 S2 Disk storage system User's Guide -Operation-
Model name-Serial number
:
The models of the server and network devices
The UPS model
Copyright 2012 FUJITSU LIMITED
"6.4 Maintenance Service" (page
Device ID label
MODEL.
SERIAL.
[ETERNUS DX90 S2]
[Not Possible]
Model name
[ETxxxxxx]
[xxxxxxxxxx]
Serial number
93
Model name
ETxxxxxx
xxxxxxxxxx Serial number
P3AM-4842-03ENZ0
85).