Kenmore 11084764301 User Instructions page 9

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Washer won't run, fill, rinse or agitate; washer stops
Electrical Shock Hazard
Plug into a grounded 3 prong outlet°
Do not remove ground prong,
Do not use an adapter,
Do not use an extension cord.
Washer won't drain or spin; water remains in washer
• Is the drain hose clogged, or the end of the drain hose
more than 96" (244 cm) above the floor? See the
Failure to follow these instructions can veeult in death,
fire, or electrical shock.
• Is the power cord plugged into a grounded 3 prong
outlet? Plug power cord into a grounded 3 prong outlet.
• Are you using an extension cord? Do not use an extension
cord,
Installation Instructions.
• Is the lid open? The lid must be closed during operation,
Washer will not agitate or spin with the lid open.
• Is there excessive sudsing? Always measure detergent.
Follow manufacturer's directions. If you have very soft water,
you might need to use less detergent.
Wash/Rinse temperature
• Are the hot and cold water inlet hoses reversed? See the
"Installation Instructions."
• Are you washing many loads? As your frequency of loads
washed increases, the water temperature may decrease for
hot and warm temperatures, This is normal.
Is the indicator on the Cycle Control knob properly lined
up with a cycle? Turn the Cycle Control knob to the right
slightly and pull to start.
Are the water inlet valve screens clogged? Turn off the
water and remove inlet hoses from the washer. Remove any
Load too wet
• Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).
•
Did you wash an extra-large load? A large unbalanced load
could result in a reduced spin speed and wet clothes at the
end of the cycle, Evenly distribute the load and make sure the
height of the load does not exceed the top row of basket
holes.
Residue or lint on load
accumulated film or particles. Reinstall hoses, turn on water
and check for leaks.
Are both the hot and cold water faucets turned on? Turn
on the water.
Is the water inlet hose kinked? Straighten the hoses.
Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.
Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse, or reset the circuit breaker. If the
problem continues, cal an electrician.
Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the
cycle to continue. Some cycles feature periods of agitation
and soak.
Is the washer overloaded? Wash smaller loads,
Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
Washer continues to filmor drain; cycle seems stuck
Did you sort properly? Sort lint givers (towels, chenille) from
lint takers (corduroy, synthetics). Also sort by color.
Did you overload the washer? The wash load must be
balanced and not overloaded. Clothes should move freely.
Lint or powdered detergent can be trapped in the load if
overloaded. Wash smaller loads.
Did you select the correct water level? The water level
should be correct for the load size. The load should be under
water.
• Did you use enough detergent? Follow manufacturer's
directions, Use enough detergent to hold the lint in the water.
• Did you line dry your clothing? If so, you can expect some
lint on the clothing. The air movement and tumbling of a dryer
removes lint from the load,
•
Was paper or tissue left in the pockets?
• Is your water colder than 60°F (15.6°C)? Wash water colder
than 60°F (15.6°C) may not completely dissolve the
detergent.
• Did you use the proper cycle time and agitation speed for
the load? Reducing wash time (duration) and agitation speed
are ways to reduce lint.
• Is the top of drain hose lower than the control knobs on
washer? The top of the drain hose must be at least
39" (99 cm) above the floor. See the Installation Instructions.
• Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
Load is wrinkled, twisted or tangled
•
Did you unload the washer promptly? Unload the washer
as soon as it stops.
• Did you use the right cycle for the load being washed?
Use cycles with shorter wash times and low wash and spin
speeds (if available) to reduce wrinkling, tangling and
twisting.