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HP Kayak XU700 User Manual

Hp kayak pc workstations and hp vectra pcs - diagtools user guide
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DiagTools
User's Guide
HP Vectra PCs
HP Kayak PC Workstations

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Summary of Contents for HP Kayak XU700

  • Page 1 DiagTools User’s Guide HP Vectra PCs HP Kayak PC Workstations...
  • Page 2 The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard...
  • Page 3 User’s Guide...

  • Page 4: Who Should Read This Book

    Who Should Read This Book Who Should Read This Book This manual is for anyone who wants to: Diagnose hardware problems on a Vectra PC or Kayak PC • Workstation Understand the purpose of DiagTools • Learn how to use DiagTools •...

  • Page 5: Overview Of Diagtools

    Overview of DiagTools Overview of DiagTools The Vectra and Kayak Hardware Diagnostics utility has four parts: Hardware Detection, which automatically detects the complete hardware configuration of a Vectra PC or Kayak PC Workstation. Hardware detection is described in chapter 2. The Basic Tests, which determine the correct functioning of the PC as a whole.

  • Page 6: Compatibility

    Compatibility Compatibility DiagTools can run on the following HP Vectra PC and HP Kayak PC Workstation platforms: All Vectra V–Line and X–Line PCs and PC Workstations released after June, 1997. Vectra VE 5/xxx series 2 Vectra VE 5/xxx series 3 Vectra VL 5/xxx series 4 Vectra VL 5/xxx series 5 Vectra VL 6/xxx...

  • Page 7: Table Of Contents

    Contents Who Should Read This Book ....... . iv What is DiagTools? ........iv Overview of DiagTools .
  • Page 8 2 Hardware Detection Overview of Hardware Detection......During Hardware Detection ........Hardware Detection Results.
  • Page 9 Your HP Authorized Reseller ....... . 38 Hewlett-Packard Information Services......39 HP Forum on CompuServe .
  • Page 10 English...

  • Page 11: Starting Diagtools

    Starting DiagTools This chapter describes how to set up and start the Vectra and Kayak Hardware Diagnostics.

  • Page 12: Installing And Setting Up Diagtools

    1 Starting DiagTools Installing and Setting Up DiagTools Installing and Setting Up DiagTools Net Vectra PC Users If you are a Net Vectra PC user, the Hardware Diagnostics should already be installed on your PC and be ready to use. To learn how to run DiagTools on a Net Vectra PC, refer to "Starting DiagTools from the Hard Disk Drive", on page 10.

  • Page 13: Downloading And Installing The Latest Version

    1 Starting DiagTools Installing and Setting Up DiagTools Downloading and Installing the Latest Version You can download the latest version of the DiagTools utility from the Vectra support web site at: http://www.hp.com/go/vectrasupport or the Kayak support web site at: http://www.hp.com/go/kayaksupport For more information about the HP web site and for information about HP Electronic Information Services, refer to page 39.

  • Page 14: Creating The Hardware Diagnostics Diskette(S)

    1 Starting DiagTools Installing and Setting Up DiagTools Once you have downloaded the Hardware Diagnostics file, follow these steps: 1 Extract the files by running the downloaded .EXE file. To do this in Windows, double-click the file. We recommend that you use the proposed target directory when extracting the Hardware Diagnostic files.
  • Page 15 1 Starting DiagTools Installing and Setting Up DiagTools If you have the TopTools version of DiagTools If you have downloaded the TopTools version of the Hardware Diagnostics and you have a recent version of TopTools on your PC, you can use this utility to create the diagnostic diskette(s). To do this, select the page, then click the button.

  • Page 16: Updating The Hardware Diagnostics Files (For Network Administrators)

    1 Starting DiagTools Installing and Setting Up DiagTools Updating the Hardware Diagnostics Files (For Network Administrators) To know if you have TopTools in Windows 95 or Windows NT 4.0, click button and look for in the menu. Start TopTools Programs If you are a network administrator, you can update the Hardware Diagnostics files on remote client PCs.

  • Page 17: Before Running Diagtools

    1 Starting DiagTools Before Running DiagTools Before Running DiagTools Before you run the Hardware Diagnostics, ensure that the following are correctly configured with the HP Setup program: items in the menu are set to Hardware Protection Security Enabled Unlocked No operating system is specified, which means that: if the menu has an item , set it to...

  • Page 18: Starting Diagtools From A Diskette

    1 Starting DiagTools Starting DiagTools from a Diskette Starting DiagTools from a Diskette Once you have created the diskette(s), you can start the Hardware Diagnostics. To do this: 1 Insert the diskette into the flexible disk drive. If there is more than one diskette, insert the “First”...
  • Page 19 1 Starting DiagTools Starting DiagTools from a Diskette A message such as • Non-System disk or disk error, Replace appears when the PC starts. and press and key when ready This means that the PC cannot find the system files on the diskette. The problem could be: a The diskette may be damaged or corrupted.

  • Page 20: Starting Diagtools From The Hard Disk Drive

    1 Starting DiagTools Starting DiagTools from the Hard Disk Drive Starting DiagTools from the Hard Disk Drive NOTE To run DiagTools from the hard disk drive, your PC must have the correct boot (start) configuration. All Net Vectra PCs are provided with a ready-to-use Hardware Diagnostics dual boot configuration.

  • Page 21: The Welcome Screen

    1 Starting DiagTools The Welcome Screen The Welcome Screen When you start the Hardware Diagnostics utility, you will see the following screen: Press to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the execution of the basic system test which takes several minutes.
  • Page 22 1 Starting DiagTools The Welcome Screen English...

  • Page 23: Hardware Detection

    Hardware Detection This chapter describes the hardware detection phase of the Vectra and Kayak Hardware Diagnostics.

  • Page 24: Overview Of Hardware Detection

    2 Hardware Detection Overview of Hardware Detection Overview of Hardware Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has a IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test.

  • Page 25: Hardware Detection Results

    2 Hardware Detection Overview of Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components.

  • Page 26: What Is Detected

    2 Hardware Detection What is Detected What is Detected The following can be detected in the hardware detection phase: Product name and version (such as XA 6/180 Serial number HP BIOS version Processor type, version and speed (such as 180MHz Intel Pentium Pro Cache memory type and size Total main memory (such as...

  • Page 27: If A Pc Component Is Not Detected

    2 Hardware Detection If a PC Component is Not Detected If a PC Component is Not Detected If a component or device in your PC (such as a hard disk drive) is not detected, do the following: 1 Check the list of components that DiagTools should detect (this is on page 16).
  • Page 28 2 Hardware Detection If a PC Component is Not Detected English...

  • Page 29: Basic System Test

    Basic System Test This chapter describes the basic system test performed by the Vectra and Kayak Hardware Diagnostics.

  • Page 30: Overview Of The Basic System Test

    3 Basic System Test Overview of the Basic System Test Overview of the Basic System Test The basic system test is performed after hardware detection. The purpose of the basic system tests is to verify the correct operation of the PC’s hardware. For each detected hardware component, the test will confirm that: The component is powered-on •...

  • Page 31: Test Result: Pass

    3 Basic System Test Test Result: PASS Test Result: PASS It the basic system test is successful, a screen similar to the following will appear: The following action is recommended: If you are running the Hardware Diagnostics for verification • purposes only, there is no need to continue with the Advanced Tests or to create a support ticket.

  • Page 32: Test Result: Fail

    3 Basic System Test Test Result: FAIL If you are a less experienced user, contact your local or HP- dedicated support agent for assistance. You may be asked by your support agent to conduct an advanced system test. You can repeat the basic system test if desired. To do this, press Test Result: FAIL If one or more of the basic tests failed, a screen similar to the following will appear:...

  • Page 33: What To Do If The Basic System Test Fails

    3 Basic System Test Test Result: FAIL What to do if the Basic System Test Fails The following actions are recommended: Create a Support Ticket now. The Support Ticket is a complete • record of the test results. It is the most effective way to communicate the problem to your local or HP-dedicated support agent.

  • Page 34: What Is Tested

    3 Basic System Test What is Tested What is Tested The basic tests include the following: Basic Functionality Tests, to verify the correct functioning of the processor and subsystems: Basic processor functionality • Processor speed • Coprocessor • DMA controller •...
  • Page 35 3 Basic System Test What is Tested Keyboard tests: Keyboard controller • Keyboard clock line • Keyboard data line • Other tests: Basic serial port test (does not include data transfer – this is an • advanced test) Basic parallel port test (does not include actual printing – this is •...
  • Page 36 3 Basic System Test What is Tested English...

  • Page 37: Advanced System Tests

    Advanced System Tests This chapter describes the advanced system tests. Individual PC components can be thoroughly tested using the advanced system tests.

  • Page 38: Overview Of The Advanced System Tests

    4 Advanced System Tests Overview of the Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the PC’s components. These tests are more thorough and cover a wider range of functionality than the basic system tests.

  • Page 39: Help On Advanced Tests

    4 Advanced System Tests Help on Advanced Tests Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: At the bottom of the screen there is a one-line explanation of the test •...
  • Page 40 4 Advanced System Tests How to Run an Advanced System Test NOTE Some menus will be disabled if they are not appropriate for your PC. For example, if you do not have a SCSI controller, the menu in the SCSI advanced tests will be disabled.

  • Page 41: Batch Tests

    4 Advanced System Tests Batch Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch For help on how to use the batch facility, select the command Batch in the menu.

  • Page 42: What To Do If A Test Fails

    4 Advanced System Tests What to do if a Test Fails What to do if a Test Fails The following actions are recommended: Press to exit the Advanced System Tests. A screen similar to the • following will appear: Press to create a Support Ticket.

  • Page 43: The Support Ticket

    The Support Ticket This chapter describes the Support Ticket, which is a record of the test results and the PC’s configuration.

  • Page 44: What Is The Support Ticket

    5 The Support Ticket What is the Support Ticket? What is the Support Ticket? The Support Ticket is a complete record of the test results and the PC’s configuration. It is the most effective way of communicating this essential information to your local or HP-dedicated Support Agent. If necessary, you can e-mail or fax the Support Ticket to your support agent.

  • Page 45: Adding Comments To The Support Ticket

    5 The Support Ticket Adding Comments to the Support Ticket Adding Comments to the Support Ticket You can add extra information or your own comments to the Support Ticket. This can help your support agent solve the problem more quickly and effectively. CAUTION Do not remove any information from the Support Ticket.
  • Page 46 5 The Support Ticket Adding Comments to the Support Ticket English...

  • Page 47: Hewlett Packard Support And Information Services

    Hewlett Packard Support and Information Services...

  • Page 48: Your Hp Authorized Reseller

    6 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra and Kayak equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra and HP Kayak.

  • Page 49: Hewlett-Packard Information Services

    6 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem.

  • Page 50: Hp Forum On America Online

    6 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: select from the menu, •...

  • Page 51: Hp Faxback On Demand-Hp First

    + 852 2506-2422 Phone or fax New Zealand + 64 (9) 356-6642 Phone or fax Europe + 31 (20) 681-5792 Phone or fax Worldwide + 1 (208) 344-4809 A complete description of Hewlett-Packard electronic services is provided in document #9020. English...

  • Page 52: Ordering Drivers And Bios On Diskette

    6 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the table below:...
  • Page 54 DiagTools User’s Guide Part Number TBD...

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