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You can not make a call.
The system does not work with the remote
control.
Video or Audio quality have bad condition.
The sound is not audible
You hear echo badly.
You can not make a call.
Severe freezes and broken Video during call.
Can't see PC screen after CONTENT button
PC screen is shifted after CONTENT button
If a call does not successfully connect, verify that you have dialed a working number and
that the far end destination is powered on and available. Verify that the network is ready
and available. Network status is indicated at all times in main screen.
Yon confirm that you are using call protocol(H.323 or SIP). If you set H.323 or SIP about
outgoing protocol, far site device must set same protocol like near site
If you can't solve this problem, please contact the service center.
Reboot the system that is not responding commands from the remote control.
After connecting call, if Audio or Video do not display normaly, users attempt to connect
after codec box is set low bandwidth.
If you are unable to hear the ringer when an incoming call arrives or an outgoing call
attempt, adjust the Ring Tone preference in User > Audio.
If you use HDMI TV or monitor
•
Adjust the volume of HDMI TV or monitor sound not too large
•
Adjust that camera or Mic location is not too close on HDMI TV or
monitor(approximately 1M or more)
•
Conduct Audio out test in the System info > Audio/Video
If you use Built in speaker
•
Adjust the volume of the Codec(Built in speaker) sound not too large
•
Adjust that camera or Mic location is not too close on Codec(Built in speaker)
(approximately 1M or more)
If you use External speake
•
Adjust the volume of External speaker sound not too large.
•
Adjust that camera or Mic location is not too close on External
speaker(approximately 1M or more)
If a call does not successfully connect, verify that you have dialed a working number and
that the far end destination is powered on and available. Verify that the network is ready
and available. Network status is indicated at all times in main screen.
You can confirm that you can connect from local ip to remote site ip by using ping
fuuction in the Network utility
Yon confirm that you are using call protocol(H.323 or SIP). If you set H.323 or SIP about
outgoing protocol, far site device must set same protocol like near site.
If you can't solve this problem, please contact the service center.
•
Try to call using lower Video bitrate
ex) Setup > Admin > Call > General > Bitrate (default 1024kbps)
•
Check with each site's IP operators that your Video UDP traffic is NOT being blocked by
IPS (Intrusion Protection System)
•
Check remote user's VCS video capability
-
What Video resolution is supported : HD 720p, SD 720x480
-
What Video codec is supported : H.264, H.263
•
Check the D-sub cable is connected properly between PC and VCS
•
Check that the PC's video out resolution is properly selected
ex) 640 X 480, 800 X 600, 1024 X 768 and 1280 X 768
•
Make sure that you let out the video out correctly on your PC
ex) Shift + F7 or Dual monitor setting
Check the D-sub cable is connected properly between PC and VCS
- Change the D-sub cable
Appendix
51
5
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