Troubleshooting; Introduction; Safecom Go Samsung Device Trace Facility; Safecom Help Desk Assistant - Samsung CLX-9250ND Administrator's Manual

5 Troubleshooting

5 Troubleshooting
5.1

Introduction

This chapter contains troubleshooting hints for the SafeCom Go Samsung
product. Additional troubleshooting hints are available in the Troubleshooting
chapter in SafeCom G3 Administrator's Manual D60603.
5.2

SafeCom Go Samsung device trace facility

Use the Mail to SafeCom Support button on the SafeCom Go Samsung
Information web page (2.6.3) to collect information from the device, such as
device firmware version and last device states.
Use the SafeCom Go Samsung log only if SafeCom Support instructs you to do
so. The log facility is enabled on the SafeCom Go Samsung Log web page
(2.6.5).
5.3

SafeCom Help Desk Assistant

We want your SafeCom solution to be one that reduces not only print costs, but
is also easy to support. In the following you will find useful troubleshoot hints.
The most common problems reported by end-users have been compiled into an
online SafeCom Help Desk Assistant available at safecom.eu/help
5.4

HTTP response! cc = 401

If you get the error message "Error in HTTP response! cc = 401" when updating
the SafeCom software, you have entered the wrong password. Wait 3 minutes
before trying again. During this period it is not possible to login to the device
page.
5.5

Device web page is displayed incorrectly

If the SafeCom GO Samsung configuration web page is not displayed correctly in
Windows Internet Explorer 8 or 9, turn on Compatibiltiy View.
5.6 At the printer: Error message "The UI is not
being displayed correctly"
This message might appear when a user taps an icon other than Pull Print to
start the login process with user code or Windows credentials. To resolve this:
1. Click Cancel to the error message.
2. Go to the main screen and tap the desired function again.
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