Troubleshooting Guide - Panasonic DMP-MST60 Owner's Manual

Troubleshooting guide

Before requesting service, please perform the
following steps.
Do you have the latest firmware installed?
Panasonic is constantly improving the unit's
firmware to ensure that our customers are
enjoying the latest technology. (
Make the following checks and visit our
website for more information.
For U.S.A. :
www.panasonic.com/help
Enter the model number.
For Canada :
http://www.panasonic.ca
Or visit our website to find a service
center.
You can find a service center near you easily
on our website.
Other support information:
For U.S.A. :
Contact Customer Service via the web at:
www.panasonic.com/contactinfo
You may also contact Customer Service
directly at:
1-800-211-PANA (7262)
Monday-Friday 9am-9pm,
Saturday-Sunday 10am-7pm EST
For Canada :
Customer Care Centre:
Telephone #: 1-800-561-5505
Fax #: (905) 238-2360
The following do not indicate a problem with
this unit:
– Image disturbance during search.
Unit does not respond to remote
∫
control or the unit's button.
Disconnect the AC adaptor, wait 1 minute, then
reconnect the AC adaptor.
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4
4
Reference
General operation
To return to the factory preset.
Select "Yes" in "Restore Default Settings" in
the Setup menu. (
To return all settings to the factory preset.
Reset the unit as follows:
1 Turn the unit on.
2 Press and hold [OK], the blue button and the
yellow button on the remote control at the
same time for more than 5 seconds.
– INFO LED and POWER LED start to flash,
and "00RET" is displayed on the screen.
3 Press [1] (right) repeatedly on the remote
control until "08FIN" is displayed on the
screen.
4 Press and hold [OK] for more than 5 seconds.
The remote control does not work properly.
Change the batteries in the remote control.
[Refer to "Accessories" in "Owner's Manual
(Essential Information)"]
The remote control and this unit are using
different codes. Turn on this unit by using the
standby/on switch on this unit, and check
"Remote Control ", which is displayed on the
screen when you press a button on the
remote control. Press and hold [OK] and the
displayed number (" ") for more than
5 seconds.
The TV tuner mode is not displayed when the
TV is switched on.
This phenomenon may occur, depending on the
TV setting, when "Quick Start" is set to "On".
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
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