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HP EX470 - MediaSmart Server - 512 MB RAM Installation And Troubleshooting Manual

Hp mediasmart server - installation and troubleshooting guide
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Summary of Contents for HP EX470 - MediaSmart Server - 512 MB RAM

  • Page 1: Table Of Contents

    Contents Chapter 1 Welcome ........................1 What’s in the Box ....................2 The HP MediaSmart Server at a Glance (front) ............3 The HP MediaSmart Server at a Glance (back) ............4 Chapter 2 Getting Started ......................5 What You’ll Need to Set up the HP MediaSmart Server ..........
  • Page 2 Chapter 5 Troubleshooting ......................35 Troubleshooting Tips for the Server ................ 36 Health Indicator Codes ..................44 Troubleshooting Tips for Networking Issues ............. 46 Troubleshooting Tips for Common Network Connection Issues ........47 Troubleshooting Tips for Webshare ............... 52 Troubleshooting Tips for Other Issues ..............

  • Page 3: Chapter 1 Welcome

    Chapter 1 Welcome Welcome to the HP MediaSmart Server. Enjoy your digital experiences anywhere over the Internet. • Share your life with friends and family with HP Photo Webshare. • Automatically backup and protect your digital memories. •...

  • Page 4: What's In The Box

    What’s in the Box In the box you will find: HP MediaSmart Server • Power cord • Ethernet cable • Setup Poster • Installation and Troubleshooting Guide (this document) • Warranty & Support Guide • Software Installation Disc • PC Restore Disc •...

  • Page 5: The Hp Mediasmart Server At A Glance (Front)

    The HP MediaSmart Server at a Glance (front) See the online User’s Guide for additional information on light colors or patterns not discussed here. Light bar There is one light bar for each internal hard drive in the HP MediaSmart Server. Purple - The light bar is solid purple before the HP MediaSmart Server software is installed on the first •...

  • Page 6: The Hp Mediasmart Server At A Glance (Back)

    The HP MediaSmart Server at a Glance (back) USB ports Plug up to four USB 2.0 or later disk drives into the USB ports to expand your storage space. There is one USB port on the front and three on the back of the server. eSATA port Plug an eSATA (external SATA) hard drive into the eSATA port to expand your storage space.

  • Page 7: Chapter 2 Getting Started

    Chapter 2 Getting Started In this chapter you’ll connect the HP MediaSmart Server to your home network and install the software on your first home computer. To get started you need to Connect the HP MediaSmart Server to your network and turn it on. Update the trusted programs list for any firewall or anti-virus software on your computer.

  • Page 8: What You'll Need To Set Up The Hp Mediasmart Server

    What You’ll Need to Set up the HP MediaSmart Server One or more computers with Windows Vista, Windows XP, or Windows Media Center Edition (32 bit systems • only). See the online User's Guide for a complete list of supported operating systems. A broadband internet connection, such as DSL or cable.

  • Page 9: Connect The Hp Mediasmart Server To Your Network

    Connect the HP MediaSmart Server to Your Network How to connect the HP MediaSmart Server to your network depends on your network configuration. This example shows a broadband router connecting the following: HP MediaSmart Server • Desktop computer • Laptop with a wireless adapter •...

  • Page 10: Turn On The Hp Mediasmart Server

    Turn on the HP MediaSmart Server Plug in. Plug one end of the power cord into the server's power receptacle and the other end into an electrical outlet. Connect. Connect one end of the Ethernet cable to the server and the other end to an available Ethernet port on your router or switch.

  • Page 11: Check Lights

    Check Lights The lights on the front of the HP MediaSmart Server indicate the status of the server. After the HP MediaSmart Server startup completes and prior to the first software installation, the indicator lights show: Hard drives—solid purple • Network—solid blue •...

  • Page 12: Update Your Firewall's Trusted Program List

    Update Your Firewall’s Trusted Program List The HP MediaSmart Server Software Installation Disc installs several programs that enable your computer to communicate with the HP MediaSmart Server over your network. Software firewalls installed on your computer can block this communication and prevent the computer from locating the HP MediaSmart Server on your network.

  • Page 13: Install The Software On The First Computer

    Install the Software on the First Computer Checking for Administrative Privileges You must have administrative privileges on your home computer to install the software. Complete the following instructions for Windows Vista or Windows XP to view or change user account settings. In Windows Vista, click Start, Control Panel, and then •...
  • Page 14 About the HP MediaSmart Server Software The HP MediaSmart Server software installs first. This software is used to Provide a single point of access for all of the server’s • features, Share photos and videos quickly and securely over the •...
  • Page 15 About the Windows Home Server Connector The Windows Home Server Connector: Connects your computer to the server. • Automatically backs up your computer every night. • Monitors the health of the network and computers • running Windows Vista. Enables configuration of the server from your computer. •...
  • Page 16 Initializing Windows Home Server The Windows Home Server initialization begins and can take several hours depending on your hardware. Please wait while Windows Home Server: Configures your hardware • Recovers your data • Starts Windows Home Server • Naming the HP MediaSmart Server Type a name for your server.
  • Page 17 Setting the Server Password On the Windows Home Server password page, you are asked to create a strong password. A strong password must be at least 7 characters long and must fulfill three of the following four requirements: Uppercase characters •...
  • Page 18 Customer Experience Improvement Program Join the Customer Experience Improvement Program (CEIP) and help make Windows Home Server even better. CEIP collects information about your hardware and home server usage without interrupting you. No information collected is used to identify or contact you. Choose if you want to participate in this program and click the next arrow.
  • Page 19 Starting Windows Home Server Click Start to log on and open Windows Home Server. Logging on to Windows Home Server Type the password you created during the installation. For additional information, see “Setting the Server Password” on page 15. Checking for HP MediaSmart Server Updates The HP MediaSmart Server installation checks for any updates.
  • Page 20 Introducing the HP MediaSmart Server Assistant The server installation is complete. When you click OK, the Assistant remains at the bottom of the page to guide you through setting up your HP MediaSmart Server. A green check mark appears for each completed step. Once all of the steps are complete, the Assistant link at the top of the page turns green.

  • Page 21: Congratulations! You Are Ready To Start Using Your Server

    Congratulations! You are Ready to Start Using Your Server Some HP MediaSmart Server features, such as backups and shared folders, are pre-configured and ready to go as soon as the first software installation is complete. Other features require some set up before you can use them. Backups After running the Software Installation Disc on your first home computer it is automatically added to the list of...
  • Page 22 Set up Additional Features Features such as HP Software Update, User Accounts, Remote Access, Photo Webshare, and Media Sharing require some setup. The Assistant guides you through setting up your server. Using the Assistant is optional but recommended to ensure that the most frequently used server features are set up correctly.

  • Page 23: Chapter 3 Using The Assistant

    Chapter 3 Using the Assistant The Assistant guides you through setting up your server. Using the Assistant is optional but recommended to ensure that the most frequently used server features are set up correctly. After running the Software Installation Disc, the installer displays the Windows Home Server Console with the MediaSmart Server tab selected.

  • Page 24: Setting Up The Hp Mediasmart Server Using The Assistant

    Setting up the HP MediaSmart Server using the Assistant Opening the Assistant Complete the following steps if the Assistant is not already open. At the computer, double-click the Windows Home Server icon in the system tray and log on. Click the MediaSmart Server tab. Click Assistant in the upper right corner.
  • Page 25 Task 1 of 6: Setup HP Software Update Use the HP MediaSmart software update to keep your server and home computers current with the latest HP software, online help, and new features. HP MediaSmart software update does not update the Microsoft Windows Home Server operating system.
  • Page 26 Type of Remote HP Photo Description Shared Folders User Acct Access Webshare Everyone uses the same Everyone has Full Cannot use Cannot use with account. There is typically no access to all with remote Webshare. Guest password, so no logon is shared folders.
  • Page 27 Creating Individual User Accounts If family members want to access information on your home network from an Internet café, coffee shop, or other location outside of your home, they need individual user accounts with strong passwords. At least one individual user account with a strong password is also required to create a Webshare Manager and to set up HP Photo Webshare.
  • Page 28 Click OK on the User Accounts Setup dialog to begin creating user accounts. Click Add, and then complete the Add User Account Wizard. Use only the following characters for names: Uppercase letters—A, B, C, and so on. • Lowercase letters—a, b, c, and so on. •...
  • Page 29 Click Setup under Router. The server tries to configure your broadband router. For more information, see Configuring your broadband router in the Windows Home Server Console Help or see Troubleshooting in this guide. Click Setup under Domain Name. A Domain Name is a Web address. It allows you to access your HP MediaSmart Server and HP Photo Webshare from the Internet.
  • Page 30 Click Configure under Webshare Notifications and follow the instructions in the Email Settings wizard. Check users to be Webshare Managers. You can only check users that have remote access enabled and that have strong passwords. If you need to change a user’s account settings, close the Windows Home Server Settings dialog box, and click the User Accounts tab.
  • Page 31 Task 6 of 6: Learn more about your HP MediaSmart Server This step does not require any set up. It takes you to the HP MediaSmart Server User’s Guide where you can learn about of the server’s features. On task 6 of the Assistant, click the HP MediaSmart Server User’s Guide link.
  • Page 32 Chapter 3...

  • Page 33: Installing On Additional Computers

    Chapter 4 Installing on Additional Computers Now you are ready to run the Software Installation Disc on the other computers in your home. After completing the steps in the Assistant on the first computer, use the Software Installation Disc to install the HP MediaSmart Server and Windows Home Server Connector software on the other computers on your home network.

  • Page 34: Install The Software On Additional Computers

    Install the Software on Additional Computers The HP MediaSmart Server must be on and all of the lights on the front of the server must be solid blue, NOTE: before installing the software on additional computers. Insert the Software Installation Disc into a computer connected to the home network. You must have administrative privileges to install.

  • Page 35: Setting Up Additional Home Computers

    Setting up Additional Home Computers After installing the software on the Software Installation Disc, there are a few setup options for you to consider. The home computer is automatically set up to be backed up each night. If you want to customize back up •...

  • Page 36: Getting Acquainted With The Hp Mediasmart Server

    Getting Acquainted with the HP MediaSmart Server Families with several computers in their home are challenged by a proliferation of digital content. Precious and often irreplaceable photos, music, videos, and documents are often scattered across multiple computers or are on remote web pages somewhere on the Internet. The HP MediaSmart Server provides a simple way for family members to access, share, and protect their valuable content.

  • Page 37: Troubleshooting

    Chapter 5 Troubleshooting Find solutions for difficulties with your HP MediaSmart Server. The tables below contain basic trouble shooting steps. if they do not resolve the issue or you need assistance in some of the steps described open the HP MediaSmart Server. Open the Help & Support tab and click the User’s guide.

  • Page 38: Troubleshooting Tips For The Server

    Troubleshooting Tips for the Server Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What to do if the server If the server appears to Reset the server console. • • is unresponsive be unresponsive, do Shutdown and restart manually. •...
  • Page 39 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What to do if the server To force a shutdown and To force a shutdown and restart: • is unresponsive restart. On the back of the server, hold in the Power button for at least 4 This should only be done if seconds to force the server to shutdown.
  • Page 40 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution Why is the server’s A red Health indicator light Solid red—operating system failure. • health indicator light has the following states: Blinking red—power on test has failed or BIOS failed. •...
  • Page 41 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution Computer Recovery PC Restore Disc. Use this Computer Recovery disc to restore your Insert the PC Restore Disc into a CD/DVD drive in the computer you computer from the HP want to restore.
  • Page 42 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution Temperature warnings. Temperature warning Temperature warnings. messages indicate that Check the ventilation surrounding the server: some server components If the server is located in a small unventilated space, move the server •...
  • Page 43 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution What is a Server Why Should I consider a For detailed steps see the online User’s Guide. Recovery? Server Recovery: Server Recovery attempts to recover all data and restore the folders. Server operating system However, because of the state of the system prior to the recovery, not •...
  • Page 44 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution File transfer failure What to do about a failure File transfer failure when transferring photos or Compare the files and try transferring the missing files again. video clips to the HP MediaSmart Server from If the transfer fails again, check that you can access the Windows your computer.
  • Page 45 Table 1: Common Troubleshooting tips for the Server Question/Issue Probable Cause Answer/Resolution If you cannot access the Try the suggested Make sure that all the cable connections are correctly plugged in. • Windows Home Server resolutions Make sure the HP MediaSmart Server has power and the Network •...

  • Page 46: Health Indicator Codes

    Health Indicator Codes The Tables below are a breakdown of the Health indicator displays. To see this code, using a paper clip, press and release the recessed Status/Recovery button on the front of the server.. Table 2: Health indicator codes Codes when the indicator starts as Solid red Question/Issue Probable Cause Answer/Resolution...
  • Page 47 Table 3: Health indicator codes Codes when the indicator starts as Blinking red Question/Issue Probable Cause Answer/Resolution 2 blue, 1 red BIOS corrupted. Repeat power-on to validate. 2 blue, 2 red Memory failure. Contact HP Support. Contact HP Support at http://www.hp.com/support.

  • Page 48: Troubleshooting Tips For Networking Issues

    Troubleshooting Tips for Networking Issues Table 4: Common Troubleshooting tips for Networking Question/Issue Probable Cause Answer/Resolution No available port on Take the following steps: To add more Ethernet ports, connect an Ethernet switch to the network router. router. Refer to the switch documentation for instructions on how it connects to the router.

  • Page 49: Troubleshooting Tips For Common Network Connection Issues

    Troubleshooting Tips for Common Network Connection Issues Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution The network connection The server is Check the cable connection between the server and the router (or switch). light alternates between intermittently connected blue and off.
  • Page 50 Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network Windows Vista. To ensure that Network Discovery is turned on: • connection light off? Click the Start menu, and then select Control Panel. In the Control Panel, click View network status and tasks.
  • Page 51 Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network Windows Vista. To ensure your network is set up properly for TCP/IP: • connection light off? Click Start, and then select Control Panel. Click View network status and tasks under Network and Internet.
  • Page 52 Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network Windows XP. To ensure your network has the correct NetBIOS set up: • connection light off? Click Start, and then select Control Panel. Double-click Network and Internet connections.
  • Page 53 Table 5: Common Troubleshooting tips for Network Connection Issues Question/Issue Probable Cause Answer/Resolution Why is the Network Windows Vista. To ensure your network has the correct NetBIOS set up: • connection light off? Click Start, and then select Control Panel. Click View network status and tasks under Network and Internet.

  • Page 54: Troubleshooting Tips For Webshare

    Troubleshooting Tips for Webshare Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Why cannot I share my Detailed information is available in the Online User’s guide. album? Server users can create albums, but not share them. Why cannot a visitor Detailed information is available in the Online User’s guide.
  • Page 55 Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution How do you make Once remote access is To work around this: webshare work in the setup and you have a Replace the {your domain name} section of the URL address with home? custom domain name, the local name of your server (the default is “hpserver”).
  • Page 56 Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Clicking on photo No Default Browser. Select a default browser or reboot PC. Webshare on CC Does Not Open Webshare administrator Added visitor as User in Add the visitor in webshare instead on in the Admin Console. cannot delete Visitor WHS Console.
  • Page 57 Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Visitor has created an Visitors do not have delete Visitor should delete the photos from the file. The Webshare album (or albums) and album rights. administrator has permissions to delete photo albums. wants to delete the album but cannot.
  • Page 58 Table 6: Common Troubleshooting tips for Webshare Question/Issue Probable Cause Answer/Resolution Clicking on Photo Unknown. Click OK on error and attempt to open Photo Webshare again. Webshare on CC causes command error. Browser cannot display UPnP disabled. Enable UPnP. • •...

  • Page 59: Troubleshooting Tips For Other Issues

    Troubleshooting Tips for Other Issues Table 7: Common Troubleshooting tips for Other issues Question/Issue Probable Cause Answer/Resolution How to find the server The Hardware Status page At the computer, double-click the Windows Home Server icon software and firmware contains information about in the task tray.
  • Page 60 Troubleshooting Tips for Other Issues Table 7: Common Troubleshooting tips for Other issues Question/Issue Probable Cause Answer/Resolution Ideal Minimum time to Gigabit Ethernet—8s. • transfer a 1GB file for Fast Ethernet—1min 20s. • different network Wireless N—13.3s. interfaces? • Wireless G—2min 28s. •...

  • Page 61: Troubleshooting Tips For Internet Router Configuration

    Troubleshooting Tips for Internet Router Configuration Table 8: Common Troubleshooting tips for Internet Router Configuration Question/Issue Probable Cause Answer/Resolution How do I manually Detailed information is available in the Online User’s guide. forward port on my router? Why did URL not work? DNS has not updated. Wait 10 minutes for DNS to update.

  • Page 62: Troubleshooting Tips For Itunes

    Answer/Resolution iTunes aggregator does No music in iTunes Add music to library. • • not appear to be library. Check C:\Program Files\Hewlett-Packard\Media Aggregator.txt. • working. Accounts may not Fix account synchronization. • • match or guest account Enable guest account.

  • Page 63: Troubleshooting Tips For Upload Photos

    Troubleshooting Tips for Upload Photos Table 10: Common Troubleshooting tips for Upload Photos Question/Issue Probable Cause Answer/Resolution Unable to upload Installs may be blocked Click to enable download/install at top of browser. • • images. by browser security. Just inserted the drive •...

  • Page 64: Troubleshooting Tips For Microsoft

    Troubleshooting Tips for Microsoft Table 1 1: Common Troubleshooting tips for Microsoft Question/Issue Probable Cause Answer/Resolution Server low on space. Clean out unused files. Earmark backups for deletion and 'clean now', delete unused docs from Shared Folders. Cannot connect to A duplicate device exists Verify that there is no device on the network named "server".

  • Page 65: Troubleshooting Tips For E-Mail

    Troubleshooting Tips for E-Mail. Table 12: Common Troubleshooting tips for E-Mail Question/Issue Probable Cause Answer/Resolution Why do I need E-mail Webshare has a notification mechanism that uses E-mail to share address for visitors and photos with others. In order for Webshare to send E-mail and notify Home Server users? other users or visitors, you must configure and enable webshare E-mail notification in the administrative console.
  • Page 66 Table 12: Common Troubleshooting tips for E-Mail Question/Issue Probable Cause Answer/Resolution If you have chosen to use Ensure that SMTP SMTP: contact your ISP to insure the information you entered is correct. • • your own E-mail provider server information is to send Photo Webshare correct.

  • Page 67: Troubleshooting Tips For Itunes

    Answer/Resolution iTunes aggregator does No music in iTunes Add music to library. • • not appear to be library. Check C:\Program Files\Hewlett-Packard\Media Aggregator.txt. • working. Accounts may not Fix account synchronization. • • match or guest account Enable guest account.

  • Page 68: Troubleshooting Tips For Media Streaming

    Troubleshooting Tips for Media Streaming. Table 14: Common Troubleshooting tips for Media Streaming Question/Issue Probable Cause Answer/Resolution Why my files do not Digital Media Adapters (DMA, or Digital Media Receivers - DMR) use show up on DMA? the Universal Plug 'n Play (UPnP) protocol to automatically discover Digital Media Servers (DMS).
  • Page 69 Table 14: Common Troubleshooting tips for Media Streaming Question/Issue Probable Cause Answer/Resolution Why my files do not Once WMC has been Open the Control Center on one of your home PCs • show up on DMA? enabled to share a Select the Tools tab at the bottom shared folder, it On the Tools tab, click on the Home Server Console (HSC)
  • Page 70 Table 14: Common Troubleshooting tips for Media Streaming Question/Issue Probable Cause Answer/Resolution Why my files do not If your DMA does not Verify show up on DMA? display WMC from the HP Check that WMC is enabled (use the above steps to get to the MediaSmart Server, or none Media Sharing settings, and verify that at least one of the shared of your files are found by the...
  • Page 71 Table 14: Common Troubleshooting tips for Media Streaming Question/Issue Probable Cause Answer/Resolution File doesn't appear. File type may not be May need to convert file to supported type. supported Server not showing up. End-user forgot to turn on Turn on Media Sharing. Media-Sharing.

  • Page 72: Troubleshooting Tips For Drm

    Troubleshooting Tips for DRM Table 15: Common Troubleshooting tips for DRM Question/Issue Answer/Resolution Why can I play and The HP MediaSmart Server includes a media server for streaming iTunes music to PCs running stream DRM content my iTunes through the house. See the section in the User's Guide on iTunes. home computer but I can not stream it from my HP For Windows Media DRM (WMDRM) content (protected .wma music and .wmv videos), the HP...

  • Page 73: Troubleshooting Tips For Tzo/Dns

    Troubleshooting Tips for TZO/DNS Table 16: Common Troubleshooting tips for TZO/DNS Question/Issue Probable Cause Answer/Resolution Why did URL not work? DNS server might not have Wait about 10 minutes for DNS to update and try again. updated. What value does TZO TZO provides automatic E-mail notifications to Webshare visitors that •...
  • Page 74 Chapter 5...

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