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Troubleshooting (continued)
21. Public IP button is not enabled.
VideoPhone hasn't been able to detect IP address yet.
The. VideoPhone. can. take. up. to. several. minutes. to. auto. detect. the.
public.IP.address..Also,.check.the.DNS.settings.in.the.Network>DNS.
screen.
21. Incorrect network speeds.
Incorrect entries for network speed.. Consult. your. ISP. or. network.
administrator. to. verify. the. correct. send. and. receive. speeds. for. your.
VideoPhone.
Incorrect entries for network speed..While.in.a.call,.turn.on.Connection
Status.from.the.View.menu..If.the.VideoPhone.is.reporting.packet.loss,.
decrease.your.receive.speed.until.the.VideoPhone.reports.zero.percent.
packet. loss.. If. you. are. not. reading. any. packet. loss,. increase. your.
download.speed,.to.the.point.where.you.do.not.report.packet.loss..The.
other.party.might.need.to.increase.their.upload.speed.to.be.greater.than.
or.equal.to.your.download.speed.
23. VideoPhone does not boot up.
Video is not being displayed on television..
Ensure.that.the.video.and.audio.cables.are.plugged.in.correctly.to.both.
the.VideoPhone.and.television..The.television.should.be.set.for.video.
input..Consult.your.television.user.manual.for.support.
The VideoPhone doesn't have power or is not turned on.
Ensure.that.the.AC.adapter.is.plugged.into.an.outlet.and.the.other.end.is.
plugged.into.the.VideoPhone..The.switch.on.the.back.of.the.VideoPhone.
must.be.set.to.the.on.position.
Not enough time given to finish booting..
The.boot.up.process.could.take.several.minutes..Be.sure.you.wait.long.
enough..If.the.VideoPhone.still.doesn't.boot.up,.turn.it.off.for.one.to.two.
minutes.and.then.turn.it.back.on.
24. After removing the lens cover, the image in the Main window has a
red or yellow tint.
Press.the.CONTRAST.button.on.the.remote..This.will.reset.the.video.
settings.of.the.VideoPhone,.or.leave.the.Automatically adjust video
contrast box.checked.in.the.SETTINGS.menu.
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