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Cisco Unified Communications Manager Managed Services Guide, Release 8.5(1) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-22523-01...
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OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks.
Management Information Base New and Changed Information C H A P T E R Cisco Unified Communications Manager, Release 8.5(1) Audit Log Support for Cisco Unity Connection Alarm Additions and Changes Enhanced Reason Codes New Perfmon Counters for Cisco SIP Normalization...
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2-55 Cisco Unified Reporting 2-55 MIB Updates for 8.0(1) 2-56 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems C H A P T E R Overview of Supported Interfaces Critical Processes to Monitor Available Supported MIBs 3-11...
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Contents Virtual Memory 3-16 Disk Usage 3-17 Disk Name Mapping 3-18 Database Replication and Cisco Unified Communication Manager Nodes 3-20 Cisco Unified CM Process and CPU Usage 3-20 CodeYellow 3-21 RIS Data Collector PerfMonLog 3-23 Critical Service Status 3-24 Syslog Messages...
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SNMP Traps and Informs SNMP Trace Configuration SNMP Tips SNMP Troubleshooting SNMP/R MIBs Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts C H A P T E R Cisco Unified Real-Time Monitoring Performance Monitoring in RTMT PerfMon Alert Notifications...
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5-62 Database Change Notification Server 5-63 Database Change Notification Subscription 5-64 Database Local DSN 5-64 DB User Host Information Counters 5-64 Enterprise Replication DBSpace Monitors 5-64 Enterprise Replication Perfmon Counters 5-65 5-65 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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5-69 Process 5-70 Processor 5-71 System 5-72 5-73 Thread 5-73 Cisco Intercompany Media Engine Performance Objects and Alerts 5-74 Cisco Intercompany Media Engine Server Objects 5-74 IME Configuration Manager 5-74 IME Server 5-74 IME Server System Performance 5-77 Cisco Intercompany Media Engine Server Alerts...
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WDInformation 6-400 WDStarted 6-400 Debug-Level Alarms 6-401 TestAlarmDebug 6-401 Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) 6-401 Obsolete Alarms in CallManager Catalog 6-402 Obsolete Alarms in CertMonitor Alarm Catalog 6-403 Obsolete Alarms in CMI Alarm Catalog 6-403 Obsolete Alarms in CTI Manager Alarm Catalog...
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Dynamic Table Objects 7-109 Static Table Objects 7-110 Troubleshooting 7-111 General Tips 7-111 For Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x 7-114 Windows and Cisco Unified CM version 4.x 7-115 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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Additional Scalar Objects that Control Table Sizes 8-21 sysApplMap Group 8-23 Conformance Macros 8-25 Troubleshooting 8-26 Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x 8-26 Windows and Cisco Unified CM Release 4.x 8-26 Using Servlets in Cisco Unified CM 7.x 8-27 Frequently Asked Questions 8-28...
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Host Resources Running Software Performance Group 8-95 Host Resources Installed Software Group 8-96 Conformance Information 8-98 Compliance Statements 8-98 Cisco Unified CM Release 6.x Feature Services 8-100 Cisco Unified CM Release 6.x Network Services 8-102 Troubleshooting 8-103 Frequently Asked Questions 8-104...
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Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Cisco Unified CM Release 8.5(1) Inapplicable MIBs in Cisco Unified CM Release 8.5(1) Cisco Unified CM Release 8.0(2) Inapplicable MIBs in Cisco Unified CM Release 8.0(2) Cisco Unified CM Release 8.0(1) Inapplicable MIBs in Cisco Unified CM Release 8.0(1)
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Cisco Unified Serviceability including Real-Time Monitoring Tool (RTMT). Audience This document provides information for administrators who install, upgrade, and maintain a service provider network. You need to have an understanding of Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition 5000. See the “Related Documentation”...
Related Documentation This section lists documents that provide information on Cisco Unified Communications Manager, Cisco Unified IP Phones, and Cisco Unified Serviceability. Find the index to the documents at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Cisco Unified Communications Manager—A suite of documents that relate to the installation and •...
Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html...
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Related Documentation Related Documentation You can browse the related documentation for Cisco Unified Communications Manager by clicking one of the following links: • All technical documentation for Cisco Unified Communications Manager here. The Cisco Unified Communications Manager Documentation Guide for your release here.
• Cisco Unified Communications Manager The Cisco Unified CM serves as the software-based call-processing component of the Cisco Unified Communications family of products. A wide range of Cisco Media Convergence Servers provides high-availability server platforms for Cisco Unified Communications Manager call processing, services, and applications.
Cisco Unified CM or other Cisco Unified CM BE 5000 deployments. With this model, Cisco Unified CM BE 5000 supports the use of H.323 intercluster trunks as well as SIP trunks to interconnect with Cisco Unified CM deployments or other Cisco Unified CM BE 5000 deployments.
How were other devices used—how often and how long? • Cisco Unified CM supports SNMP v1, v2, and v3. SNMP remotely monitors, configures, and controls networks. SNMP sends fault messages to assigned managers as SNMP trap or inform request Protocol Data Units (PDUs).
If the service is a call-processing application such as Cisco CallManager or Cisco CTIManager, you can configure a trace on devices such as phones and gateway.
Only authorized users can access the Cisco Unified Reporting application. By default, this includes administrator users in the Standard Cisco Unified CM Super Users group. As an authorized user, you can view reports, generate new reports, or download reports at the graphical user interface (GUI).
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RTMT Alert Central. You can configure RTMT to notify the Cisco Unified CM system administrator if and when the alerts occur. You can configure the notifications for e-mail or Epage or both.
The CDR Management (CDRM) feature, a background application, supports the following capabilities: • Collects the CDR/CMR files from the Cisco Unified Communications Manager server or node to the CDR Repository server or node. Collects and maintains the CDR/CMR files on the server where you configure CAR.
The OID 1.3.6.1.2.1 represents the Internet standard MIB. It also can get expressed as iso.org.dod.internet.mgmt.mib. The Cisco MIB set comprises a collection of variables that are private extensions to the Internet standard MIB II and many other Internet standard MIBs. RFC 1213, Management Information Base for Network Management of TCP/IP-based Internets—MIB-II documents MIB II.
C H A P T E R New and Changed Information This chapter describes the new and changed information in Cisco Unified Communications Manager (Cisco Unified CM) for Release 8.0(x). It contains the following sections: Cisco Unified Communications Manager, Release 8.5(1), page 2-1 •...
Cisco Unified Communications Manager, Release 8.5(1) Audit Log Support for Cisco Unity Connection With audit logging, configuration changes to the Cisco Unity Connection system gets logged in separate log files for auditing. The following components generate audit events for Cisco Unity Connection: Command-Line Interface, page 2-2 •...
For information on roles and users in Cisco Unity Connection, refer to the User Moves, Adds, and Changes Guide for Cisco Unity Connection. For a description of the settings that you can configure for audit log configuration, refer to the Cisco Unified Serviceability Administration Guide.
It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify that the device is powered up and operating.
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Device not configured properly in the Cisco Unified CM database. DatabaseConfigurationError Device configuration error in the Cisco Unified CM database. DeviceNameUnresolveable The Cisco Unified CM is unable to resolve the device name to an IP Address internally. MaxDevRegExceeded Maximum number of device registrations have been reached.
No action is necessary. New Perfmon Counters for Cisco SIP Normalization The Cisco SIP Normalization performance object contains counters that allow you to monitor aspects of the normalization script, including initialization errors, runtime errors, and script status. Each device that has an associated script causes a new instance of these counters to be created.
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This counter represents the number of times a script error occurred after the script successfully loaded into memory, but failed to initialize in Cisco Unified CM. A script can fail to initialize due to resource errors, an argument mismatch in a function call, the expected table was not returned, and so on.
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ErrorLoad This counter represents the number of times a script error occurred when the script loaded into memory in Cisco Unified Communications Manager. A script can fail to load due to memory issues or syntax errors. Check the SIPNormalizationScriptError alarm for details. Check the script syntax for errors, upload the corrected script as needed, and reset the trunk.
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Script Execution Error Recovery Action field in the SIP Normalization Script Configuration window in Cisco Unified CM Administration. When an execution error occurs, Cisco Unified CM automatically restores the message to the original content before applying additional error handling actions. If error handling specifies rollback only, no further action is taken beyond rolling back to the original message before the normalization attempt.
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PassThrough (pt) object. If you are using the pt:addHeader API in the script, this counter increases each time that the pt:addHeader API executes successfully. If the counter behavior is not as expected, examine the script logic for errors. Cisco Unified Communications Manager Managed Services Guide 2-10 OL-22523-01...
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This counter indicates the number of times that Cisco Unified Communications Manager has closed the script. When the script is closed, it is not enabled on this device. Cisco Unified CM closes the script under one of the following conditions: The device was reset manually. •...
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This counter indicates the number of times that the Cisco Unified CM attempted to open the script. For the a script to open, it must load into memory in Cisco Unified CM, initialize, and be operational. A number greater than one in this counter means...
Administration. This counter specifies a count of the number of automatic script resets after the last manual device reset; this counter increments every time the Cisco Unified CM automatically resets a script due to script errors. If the number in this counter is higher than expected, perform the following actions: Check for a SIPNormalizationScriptError alarm.
Cisco Unified Communications Manager. The Cisco Unified Communications Manager stores the messages on a per-transaction basis in a new Call Log file, which can be downloaded through Cisco Unified Real-Time Monitoring Tool (RTMT) for post-processing activity.
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Note If cause code description is missing or if you want more information on the Termination Cause Codes, refer the CDR cause codes in Cisco Unified Call Details Records Administration Guide. Select a call (a row) to trace. Step 3 By default, Include SIP Message check box is selected to view the associated SIP protocol messages or call transactions.
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Displays the message type for the corresponding SIP message onto which you move your mouse; for example, 200 OK, or180 Ringing. Receiver Displays the IP address of the destination call. Device Name Displays the name of the device. Cisco Unified Communications Manager Managed Services Guide 2-16 OL-22523-01...
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To view the SIP messages that get logged into the SDI log file, do the following: check the Enable SIP Call Processing Trace check box in the Trace Configuration window of – Cisco Unified Serviceability (Trace > Configuration). See Cisco Unified Serviceability Administration Guide for more information. –...
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GUI Changes Use the enterprise parameter, Enable Call Trace Log, to enable or disable the Call Tracing. For more information on configuring enterprise parameters, refer to the Cisco Unified Communications Manager Administration Guide. Cisco Unified Communications Manager Managed Services Guide...
DiskConsumptionExceedsCapacityThreshold, page 2-20 DiskConsumptionCloseToCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server reaches ten percent below the percentage limit specified on the System Settings > Advanced > Disk Capacity in Cisco Unity Connection Administration. For example, with a capacity threshold limit of 95 percent, the alert is triggered when usage reaches at least 85 percent.
Trigger Alert Action Default DiskConsumptionExceedsCapacityThreshold This alert is generated when the hard disk usage on the Cisco Unity Connection server meets or exceeds the percentage limit specified on the System Settings > Advanced > Disk Capacity in Cisco Unity Connection Administration.
Step 2 maximum number of ports range from 1 to 1000. CAR uses the values that were provided for the trunk when it was added in Cisco Unified Note Communications Manager Administration. Therefore, some trunks will already have a zero for maximum number of ports, depending on the details that were specified when the trunk was added in Cisco Unified Communications Manager Administration.
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Be aware that the only port detail information that is taken from the CAR Trunk Configuration window is only for those trunks that do not have port details that are available or that show zero in the Cisco Unified Communications Manager database.
The Cisco Dialed Number Analyzer Server service along with the Cisco Dialed Number Analyzer service supports Cisco Unified Communications Manager Dialed Number Analyzer. This service needs to be activated only on the node that is dedicated specifically for the Cisco Dialed Number Analyzer service.
Unified CM clusters only: Cisco does not recommend that you activate the service on all the servers in a cluster. Cisco recommends that you activate this service only on one of the servers of a cluster where call-processing activity is the least.
IME Server System Performance • Alerts The following alerts are available on the Cisco Intercompany Media Engine server to support the Cisco Intercompany Media Engine feature. For descriptions and default configuration settings, refer to the Cisco Intercompany Media Engine Installation and Configuration Guide.
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) Cisco Unified CDR Analysis and Reporting, page 2-51 • Cisco Unified Call Detail Records, page 2-52 • Cisco Unified Reporting, page 2-55 • Cisco Unified Serviceability This section contains the following subsections: New Alarm Additions and Changes, page 2-26 •...
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TVSServerListenSetSockOptFailed Failed to increase the size of the network buffer for receiving file requests. Call Manager Catalog—The following new Call Manager alarms are added in the alarm catalog: • Cisco Unified Communications Manager Managed Services Guide 2-27 OL-22523-01...
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DbInsertValidatedDIDFailure The Insertion of an IME provided E.164 DID has failed. A failure occurred attempting to insert a Cisco Unified Active Link learned DID. EndPointRegistered This alarm occurs when a device is successfully registered with Cisco Unified Communications Manager.
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A CLI command revoked the publish action for the specified service or subservice ID. SAFResponderError This is raised when SAF forwarder doesn't know the transaction ID within SAF response from this Cisco Unified CM. DuplicateLearnedPattern This alarm occurs when CCD requesting service received a duplicate Hosted DN.
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ObjType Enum Definitions for Device type • Enum Definitions for IPAddrAttributes • Enum Definitions for IPV6AddrAttributes • DeviceResetInitiated Enum Definitions for DeviceType are updated. • Parameters added: Product type [String] • Cisco Unified Communications Manager Managed Services Guide 2-30 OL-22523-01...
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Enum Definitions for DeviceType • ICTCallThrottlingEnd Severity changed from Error to Notice. ICTCallThrottlingStart Severity level is Error (3). MGCPGatewayGainedComm Severity changed from Informational to Notice. MaliciousCall Severity changed from Informational to Warning. Cisco Unified Communications Manager Managed Services Guide 2-31 OL-22523-01...
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Severity level is Informational (6). RouteListExhausted Severity level is Warning. RsvpNoMoreResourcesAvailable Media Resource List Name(String) parameter is added. SDLLinkISV Severity changed from Informational to Notice. SDLLinkOOS Severity changed from Error to Alert. Cisco Unified Communications Manager Managed Services Guide 2-32 OL-22523-01...
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CDRMaximumDiskSpaceExceeded Facility and sub-facility changed. Added Routing List and changed Data Collector to Alert Manager. Certificate Monitor Alarm Catalog—The following new Certificate Monitor alarms are added in the • alarm catalog: Cisco Unified Communications Manager Managed Services Guide 2-33 OL-22523-01...
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When CMI tries to set the status of serial port, the operating system returns an error. StopBitConfigurationError The Cisco Messaging Interface service parameter, Stop Bits, has an invalid configuration. ThreadKillingError An error occurred when CMI tried to stop the CMI service.
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Devices Per Node. MaxDevicesPerProviderExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider. RedirectCallRequestFailed CTIManager is unable to redirect a call. Cisco Unified Communications Manager Managed Services Guide 2-35 OL-22523-01...
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Severity level is Warning (4). authMustChange • Parameter list is updated. • Routing List element is added. authSuccess Severity level is Informational (6). credFullUpdateFailure Severity level is Informational (6). credFullUpdateSuccess Severity level is Informational (6). Cisco Unified Communications Manager Managed Services Guide 2-36 OL-22523-01...
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• kANNDeviceRecordNotFound Severity changed from Warning to Error. kANNDeviceStartingDefaults Severity changed from Informational to • Warning. Parameter list added. • kANNICMPErrorNotification Parameter list updated. kCFBDeviceRecordNotFound Severity changed from Informational to Error. Cisco Unified Communications Manager Managed Services Guide 2-37 OL-22523-01...
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Severity changed from Error to Warning. kDeviceMgrRegisterWithCallManager Severity level is Informational (6). kDeviceMgrRegisterWithCallManagerError Severity changed from Error to Warning. kDeviceMgrSocketDrvNotifyEvtCreateFailed Severity changed from Error to Warning. kDeviceMgrSocketDrvNotifyEvtCreateFailed Severity changed to Warning from Error. Cisco Unified Communications Manager Managed Services Guide 2-38 OL-22523-01...
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This alarm is available in 8.0(1). kIPVMSMgrEventCreationFailed Severity changed from Error to Warning. kIPVMSMgrThreadxFailed Severity changed from Error to Warning. kIPVMSMgrWrongDriverVersion Following parameters are removed: • Found [ULong] Need [ULong] • Cisco Unified Communications Manager Managed Services Guide 2-39 OL-22523-01...
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Destination Path [String] OS Error Code [Int] OS Error Description [String] kMTPDeviceRecordNotFound Severity changed from Informational to Warning. kMTPDeviceStartingDefaults MTP Run Flag(String) parameter is added. kPWavMgrThreadxFailed Severity level is Error (3). kReadCfgIpTosMediaResourceToCmNotFound Severity level is Informational (6). Cisco Unified Communications Manager Managed Services Guide 2-40 OL-22523-01...
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Severity level is Critical. LogCollectionJobLimitExceeded Severity changed from Informational to Warning. LogFileSearchStringFound Severity level is Informational. LogPartitionHighWaterMarkExc Severity changed from Error to Critical. eeded LogPartitionLowWaterMarkExc Severity changed from Error to Warning. eeded Cisco Unified Communications Manager Managed Services Guide 2-41 OL-22523-01...
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Severity changed from Error to Alert. ConfigThreadReadConfigurationFailed Severity changed from Informational to Error. CreateThreadFailed Severity changed from Error to Alert. NoCallManagerFound Severity changed from Error to Warning. SDIControlLayerFailed Severity changed from Critical to Alert. Cisco Unified Communications Manager Managed Services Guide 2-42 OL-22523-01...
Chapter 2 New and Changed Information Cisco Unified Communications Manager, Release 8.0(1) For more information on alarms, see Cisco Unified Serviceability Alarms and CiscoLog Messages, page 6-1. Obsolete Alarms The following alarms are obsoleted in this release: Call Manager Catalog ConferenceCreated •...
• TestAlarmWindows Cisco Unified Real-Time Monitoring Tool This section contains the following subsections: • New Perfmon Counters, page 2-47 New Perfmon Counters New perfmon counters are added for the following objects: Cisco Unified Communications Manager Managed Services Guide 2-47 OL-22523-01...
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CallsCompleted connected to a device that had the External Call Control feature enabled. This is a cumulative count of all calls to intercept-en- abled patterns or DNs since the last restart of the Cisco CallMa- nager service. ExternalCallControlEnabledFail- This counter specifies the total number of calls that were cleared...
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Indicates the number of built FCP files FeaturePolicyChangeNotifications Indicates the number of sent FCP change notifications Cisco IME Server—The Cisco IME Server provides information about the Performance Object and • Counters for IME. Cisco Unified Communications Manager Managed Services Guide...
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Number of calls received by Unified CM through IME. This includes calls that are accepted, as well as busy, no-answer and failed calls. The metric is strictly on initiation. For more information, see the Cisco Unified Real-Time Monitoring Tool Administration Guide. Cisco Unified Communications Manager Managed Services Guide 2-50...
Note For any alarms with severity levels at or higher than Critical, an alert gets automatically generated. For more information, see Cisco Unified CDR Analysis and Reporting Guide. New CAR Object and Counters The new CAR counters monitor the CAR database space and shared memory usage. The following CAR counters for the Cisco CAR DB object get supported: RootDBSpaceUsed—Percentage of Root DB space consumed.
End-to-End Call Trace, page 2-53. Cisco Unified Call Detail Records This feature traces calls that traverse multiple Cisco voice products by using the call records collected from each platform generated for the same call. This section contains information on the following topics:...
Table 2-12 conjunction with the Table 2-13, which describes the routing reason values that are specific to external call control. (For more information on external call control, see Cisco Unified CDR Guide.) Cisco Unified Communications Manager Managed Services Guide 2-53 OL-22523-01...
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Communications Manager diverted the call. PDPDecision_Divert_Unfulfilled This value indicates that Cisco Unified Communications Manager was not able to divert the call. PDPDecision_Forward_Fulfilled This value indicates that Cisco Unified Communications Manager forwarded the call. Cisco Unified Communications Manager Managed Services Guide 2-54 OL-22523-01...
The codec fields can now support the iSAC (Media_Payload_ISAC) with the value of 89. New CDR Fields for Hunt List Support Table 2-14 describes the new CDRs for the hunt list support (see Cisco Unified CDR Guide for more information). Table 2-14...
Deprecated ccmH323DevStatusReason; Added ccmH323DevUnregReason and ccmH323DevRegFailReason in ccmH323DeviceTable. Deprecated ccmVMailDevStatusReason; Added ccmVMailDevUnregReason and ccmVMailDevRegFailReason in ccmVoiceMailDeviceTable. Deprecated ccmGatewayFailCauseCode; Added ccmGatewayRegFailCauseCode in ccmNotificationsInfo. Deprecated the following ccmGatewayFailed and added ccmGatewayFailedReason. Notification Type Cisco Unified Communications Manager Managed Services Guide 2-56 OL-22523-01...
C H A P T E R Managing and Monitoring the Health of Cisco Unified Communications Manager Systems This chapter describes how to manage and monitor the health of Cisco Unified Communications Manager (Cisco Unified CM) systems. It contains the following sections: •...
Table 3-1 describes the critical processes that require monitoring. Be aware of following items while monitoring the processes: Any of the services, process names, or process sets could change at any time with newer Cisco • Unified CM releases without notice.
Any processes not included in this list are transient or not critical for system operation. Those • processes should be ignored and they can change without notice. • Services Cisco CallManager through Cisco CDR Agent can be monitored by using SYSAPPL-MIB. Table 3-1 Critical Services to Monitor Stop | Start|...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco DHCP Serviceability/Tools > DHCP...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco Messaging Serviceability/Tools > The Cisco Messaging Interface allows you to...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CAR Serviceability/Tools > carschlr...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Native Agent Serviceability/Tools > naaagt...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CDP Serviceability/Tools > cdpd...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cisco CDR Agent Serviceability/Tools >...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Critical Processes to Monitor Table 3-1 Critical Services to Monitor (continued) Stop | Start| Process Auto Service Restart Instruction Name Restart Description Cmanicd HP process covered by —...
* HOST-RESOURCES-MIB and possibly other MIBS fail to function or respond when this service is stopped. ** Only in Cisco Unified CM Release 5.1(3) and Release 6.1(1) and later releases. ***All of the listed processes may not be running as it is a function of the particular server model or what the service deems appropriate.
Gateway status • If CPU and memory utilization levels exceeds the 70 percent mark, then the Cisco Unified CM publisher and subscribers that are participating in call processing could be overloaded . Key indicators of system health and performance issues are: System Time, User Time, IOWait, soft irq, irq •...
RTMT Monitoring of Cisco Unified CM System Health The RTMT backend, AMC service, which is up and running as soon as the Cisco Unified CM server is up and running, collects and processes all the information needed, and notifies you according to how you configured the notification.
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health If you see high CPU usage, identify which process is causing it. If %system and/or %user is high enough to generate CPUPegging alert, check the alert message to see the processes that are using the most CPU.
(ie, CodeYellow), then consider adjusting trace collection schedule. If zip option is used, please turning it off. Trace setting at the detailed level because Cisco Unified CM generates a lot of trace. If high – %iowait and/or Cisco Unified CM is in CodeYellow state, and Cisco Unified CM service trace setting is at Detailed, please chance trace setting to “Error”...
Service PerfMonLog is enabled by default. The Cisco AMC Service PerfMonLog is deprecated in Cisco Unified CM Release 6.0 because Cisco RIS Data Collector PerfMonLog was introduced. The Cisco RIS Data Collector PerfMonLog disabled by default in Cisco Unified CM Release 5.x and enabled by default in Cisco Unified CM Release 6.0.
Possible memory leak causes can be from the VmSize continuously increasing. When a process leaks memory, the system administrator should report it to Cisco and include trace files. RIS Data Collector PerfMonLog collects the data and it contains historical information on memory usage.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Figure 3-6 Disk Usage by Partition Disk Name Mapping Perfmon instance names as shown in RTMT and SOAP are: •...
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LowInactivePartitionAvailableDiskSpace—Occurs when the percentage of available disk space of • the InActive Partition is lower than the configured value. Please use the default threshold that Cisco recommends. At default threshold, this alert should never be generated. If this alert occurs, a system administrator can adjust the threshold as temporary workaround but Cisco TAC should look into this.
Cisco Unified CM Process and CPU Usage The Cisco Unified CM process is labeled “ccm.” Table 3-4 contains general guidelines for the Cisco Unified CM Process and CPU usage. Table 3-4 Cisco Unified CM Process and CPU Usage CPU usage Process (ccm)% CPU Time...
CodeYellow alarm is generated. This counter is one of key indicator of call processing performance issue. If you see CodeYellow, but the total CPU usage is only 25 percent, it is because Cisco Unified CM needs one processor for call processing. When no processor resource is available, CodeYellow may occur even when the total CPU usage is only around 25 to 30 percent in a 4-virtual processor server.
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RTMT performance window. Figure 3-8 RTMT Performance of Stand Alone Clusters In general, Cisco Unified CM Release 4.x perfmon counters have been preserved by using the same Note names and representing the same values. Cisco Unified Communications Manager Managed Services Guide...
RTMT Monitoring of Cisco Unified CM System Health RIS Data Collector PerfMonLog In Cisco Unified CM Release 5.x, the RIS Data Collector PerfMonLog file is not enabled by default. It is recommended that RIS Data Collector PerfMonLog is enabled to assist in troubleshooting. It tracks CPU, memory, disk, and the network.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems RTMT Monitoring of Cisco Unified CM System Health Critical Service Status The RTMT Critical Service window provides current status of all critical services as shown in Figure 3-10.
Set the appropriate SysLog level in CISCO-SYSLOG-MIB. Step 3 If syslog traps are not being generated for some Cisco Unified CM service alarms, check the RTMT syslog viewer to see if the alarms are shown there. If not, adjust alarm configuration setting to send alarms to local syslog.
*hp*[?????]:* • You can search for the above patterns to find hardware failure events in syslog. For information on alarm configuration, refer to the Alarm Configuration section of the Cisco Unified Serviceability Administration Guide at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_1_3/ccmsrva/saalarm.html RTMT Alerts as Syslog Messages and Traps RTMT alerts can be sent to a remote syslog server.
It is recommended to take a fresh backup every time an install, upgrade or options install is done to the appliance, whether or not configuration data changes were made. If a catastrophic hardware failure occurs and the hardware must be replaced, reinstall Cisco Unified CM on the new hardware, then perform a restore from your backup.
BIOS, RAID, and firmware. These items are included as part of the Cisco Unified CM image and do not need to be managed separately as in Cisco Unified CM Release 4.x, but may need to be inspected during diagnostic activity.
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring 17:45:38 java 1346 Done 192291 17:45:41 rpmq 1381 Done 14172704 17:45:44 java 1478 Done 192291 17:46:05 rpmq 1540 Done 14172704 17:46:55 1612 Done 2560 165400...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Platform Monitoring test - tomcat —Passed Diagnostics Completed admin:utils diagnose module <moduleName> CLI Executes a single diagnostic test and attempt to fix the problem. You can also use admin:utils diagnose fix CLI to run all of the diagnostic tests at once.
Customers may wish to migrate their Cisco Unified CM to more powerful hardware, either to prepare for upgrading to a later Cisco Unified CM release that does not support the older hardware, or just to leverage capabilities only available in the more powerful hardware, such as increases in capacity/performance or RAID.
No “on-box” e-mail clients or Web browsers are supported, all unnecessary logins have been removed or disabled, and all software is provided by Cisco and digitally signed to ensure it is authorized by Cisco. The GUI, CLI, and API interfaces that Cisco provides are the only methods to administer the system, and authentication is required for users to interact with them.
.iso.org.dod.internet.private.enterprises.cisco.ciscoMgmt.ciscoCcmMIB.ciscoCcmMIBObjects.ccmG • eneralInfo.ccm Table.ccmEntry.ccmVersion The Cisco Unified CM licensing web page displays the uploaded license file release, which may or may not be an exact match for what is installed on the system. Available Reports This section contains the following subsections: RTMT Reports, page 3-33 •...
3420 Cisco Unified Reporting Cisco Unified Reporting is accessed at the Cisco Unified CM Administration console and generates reports for troubleshooting or inspecting cluster data. It provides cluster data without requiring multiple steps to find the data. The tool design facilitates gathering data from existing sources, comparing the data, and reporting irregularities.
Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems General Health and Troubleshooting Tips Figure 3-13 System Reports General Health and Troubleshooting Tips This section contains the following subsections: Using of Onboard Agents, page 3-36 •...
Management agents • Certain types of onboard agents are supported in Cisco Unified CM Release 4.x. The appliance used by Cisco Unified CM Release 5.0 and later releases does not support installation of onboard agents, rather it exposes APIs for third-party integration.
APC UPS for certain MCS 7800 models. Previous server releases rely on an external script monitoring the UPS and issuing the Cisco CLI for graceful shutdown. See the release notes for Cisco Unified CM 6.0(1b) for more details at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_0_1/cucm-rel_note-601b.html.
The service did not respond to the start or control request in a timely fashion. At this time when devices such as the Cisco Unified IP Phones and gateways, unregister from the Cisco Unified Communications Manager, users receive delayed dial tone, and/or the Cisco Unified Communications Manager server freezes due to high CPU usage.
0—This value indicates that replication did not start. Either no subsequent nodes (subscribers) exist, • or the Cisco Database Layer Monitor service is not running and has not been running since the subscriber was installed. 1—This value indicates that replicates have been created, but their count is incorrect.
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Generate and view the Cisco Unified CM Database Status report, which provides debugging information for database replication. Once you have generated the report, open it and look at the Cisco Unified CM Database Status. It gives the RTMT replication counters for all servers in the cluster. All servers should have a replicate state of 2, and all servers should have the same number of replicates created.
Generate and view the Cisco Unified CM Cluster Overview report. Verify that the subscriber servers have the same version, verify that connectivity is good, and verify that time delay is within tolerances.
Out of sync means that two servers in the cluster do not contain the same information in a specific database table. On Cisco Unified Communications Manager Version 6.x or later, the symptoms include unexpected call processing behaviors. Calls do get not routed or handled as expected. The symptoms may occur on either the publisher or on the subscriber servers.
CLI, you get a message reminding you about the requirement to reset database replication if you are reverting to an older product release. Useful Commands and Utilities This section provides a quick reference for commands and utilities to help you troubleshoot a Cisco Unified Communications Manager server with root access disabled. Table 3-6 provides a summary of the CLI commands and GUI selections that you can use to gather information troubleshoot various system problems.
Cisco Unified Communications Manager Serviceability Administration Guide – Cisco Unified Communications Manager Serviceability System Guide – Changing the IP Address and Hostname for Cisco Unified Communications Manager 5.x, 6.x, – and 7.x Servers Cisco Unified Communications Real-Time Monitoring Tool Administration Guide –...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/5_x/cdr504.html Cisco Unified Communications Manager Managed Services Guide 3-45 OL-22523-01...
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Chapter 3 Managing and Monitoring the Health of Cisco Unified Communications Manager Systems Related Documentation Cisco Unified Communications Manager Managed Services Guide 3-46 OL-22523-01...
MIB with your network management software. The NMS uses the Cisco MIB variables to set device variables and to poll devices on the internetwork for specific information. The results of a poll can get graphed and analyzed to help you troubleshoot internetwork problems, increase network performance, verify the configuration of devices, and monitor traffic loads.
The SNMP agent gathers data from the MIB, which is the repository for information about device parameters and network data. The SNMP agent also can send traps (notifications) of certain events, to the SNMP manager. The Cisco host //ftp.cisco.com makes available the Cisco trap file, “mib.traps,” which documents the format of Cisco traps.
Managed devices—Devices that contain SNMP agents and reside on a network. Managed devices collect and store information and make it available by using SNMP. The first node in the Cisco Unified CM cluster acts as the managed device. In Cisco Unified –...
SNMP agent can respond to MIB-related queries that are being sent by the NMS. The NMS uses the Cisco MIB variables to set device variables and to poll devices on the internetwork for specific information. The results of a poll can get graphed and analyzed to help you troubleshoot internetwork problems, increase network performance, verify the configuration of devices, monitor traffic loads, and more.
For all notifications, the system sends traps immediately if the corresponding trap flags are enabled. In the case of the syslog agent, the Cisco Unified CM alarms and system-level log messages get sent to syslog daemon for logging. Also, some standard third-party applications send the log messages to syslog daemon for logging.
In general ensure that all the feature and network services are running and verify that the community string or SNMP user is properly configured on the Cisco Unified CM system. You configure the SNMP community string or user by choosing SNMP > V1/V2 > Community String or SNMP > V3> User in Cisco Unified Serviceability.
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Community String (V1/V2c) or User (V3) Configuration window. Because System Application Agent cannot show services that are activated and deactivated or monitor Web App services or servlets, use this approach to monitor system health and service status for Cisco Unified Communications Manager applications: •...
When migrating from Windows to Linux Cisco Unified CM, the ccmH323DevRmtCM1InetAddress has been defined as OctetString in Cisco Unified CM Release 5.x and later. So, the IP Address displays as Hexadecimal instead of the dotted decimal format as displayed in Cisco Unified CM Release 4.x.
Work with performance-monitoring counters. • In addition to SNMP traps, Cisco Unified RTMT can monitor and parse syslog messages that are provided by the hardware vendors, and then send these alerts to RTMT Alert Central. You can configure RTMT to notify the Cisco Unified CM system administrator when the alerts occur. The notifications can occur by using e-mail or Epage or both.
The instance-based counters that belong to the other objects can have zero or more instances. For example, if two phones are registered to Cisco Unified Communications Manager, two instances of each counter that belong to the Cisco phones object exist.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters Setting Description Threshold Pane Trigger alert when Over and Check the box and enter the value that applies.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-1 Counter Alert Configuration Parameters (continued) Setting Description Frequency Pane Trigger alert on every poll; Click the radio button that applies. trigger up to...
This section provides information on Cisco Unified Communications Manager PerfMon objects and counters. Cisco Analog Access The Cisco Analog Access object provides information about registered Cisco Analog Access gateways. Table 5-3 contains information about Cisco Analog Access counters. Table 5-3...
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AnnunciatorResourceActive This counter represents the total number of annunciator resources that are currently in use on all annunciator devices that are registered with a Cisco Unified Communications Manager. AnnunciatorResourceAvailable This counter represents the total number of annunciator resources that are not active and are currently available.
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CallsInProgress progress counter increments until it goes back on hook. For Cisco Unified IP Phones 7902, 7905, 7912, 7940, and 7960 that register with SIP, the CallsInProgress counter increments when the dial softkey is pressed. For all other phones that are running SIP, the CallsInProgress counter increments when the first digit is pressed.
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This counter represents the total number of conferences that used a hardware conference bridge (hardware-based conference devices such as Cisco Catalyst 6000, Cisco Catalyst 4000, Cisco VG200, Cisco series 26xx and 36xx) that is allocated from Cisco Unified Communications Manager and that have completed, which means that the conference bridge has been allocated and released.
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Unified Communications Manager. MOHMulticastResourceAvailable This counter represents the total number of active multicast MOH connections that are not being used on all MOH servers that are registered with a Cisco Unified Communications Manager. MOHOutOfResources This counter represents the total number of times that the Media Resource...
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MTPResourceAvailable This counter represents the total number of MTP resources that are not in use and are available to be allocated on all MTP devices that are registered with Cisco Unified Communications Manager. Each MTP resource uses two streams. An MTP in use represents one MTP resource that has been allocated for use in a call.
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SWConferenceResourceAvailable This counter represents the number of new software-based conferences that can be started at the same time, for Cisco Unified Communications Manager. You must have a minimum of three streams available for each new conference. One resource equals one stream.
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The conference completes when the last call disconnects from the bridge. VCBConferenceTotal This counter represents the total number of video conferences that are supported on all video conference bridge devices that are registered with Cisco Unified Communications Manager. Cisco Unified Communications Manager Managed Services Guide 5-12...
Cisco CallManager service. Cisco CallManager External Call Control The Cisco CallManager External Call Control feature provides information about the counters that are added to support the External Call Control feature. Table 5-6 contains information about the External Call Control counters.
This is a cumulative count since the last restart of the Cisco CallManager service. Cisco CallManager SAF The Cisco SAF Client object provides information about SAF counters that are specific to each node. Table 5-7 contains information about Cisco SAF Client object counters.
Code Yellow state (call-throttling mode). Valid values include 0 (Exit) and 1 (Entry). EngineeringCounter1 Do not use this counter unless directed by a Cisco Engineering Special build. Cisco uses information in this counter for diagnostic purposes. EngineeringCounter2 Do not use this counter unless directed by a Cisco Engineering Special build.
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A large number of signals in this queue could result in delayed device registration, among other events. QueueSignalsPresent 4-Lowest This counter indicates the number of lowest priority signals in the Cisco Unified Communications Manager queue. Lowest priority signals include the initial station registration request message during device registration, among other events.
DevicesOpen This counter represents the total number of devices that are configured in Cisco Unified Communications Manager that CTI applications control and/or monitor. Devices include hardware IP phones, CTI ports, CTI route points, and so on.
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This counter represents the number of failed follow-me operations. FollowMeAttempted This counter represents the number of follow-me operations that Cisco Unified Communications Manager attempted. The counter increments when a SIP 302 - Moved Temporarily message is received from the Wireless Service Manager (WSM) and Cisco Unified Communications Manager redirects the call to the DMMS in WLAN.
The counter increments when a H1 or H2 hand-out is attempted, and it decrements when the hand-out is aborted or completed. Cisco Extension Mobility The Cisco Extension Mobility object provides information about the extension mobility application. Table 5-11 contains information about Cisco Extension Mobility counters.
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Feature Control Policy The Cisco Feature Control Policy feature provides information about the two new counters for TFTP. Table 5-12 contains information about Cisco Feature Control Policy feature counters.
H.323 trunks that were registered with a Cisco Unified Communications Manager. This number increases when the call terminates. Cisco Hunt Lists The Cisco Hunt Lists object provides information about the hunt lists that are defined in Cisco Unified Communications Manager Administration. Table 5-15 contains information about Cisco hunt list counters.
This counter equals the sum of the counters ResourceAvailable and ResourceActive. One resource represents one stream. Cisco IP Manager Assistant The Cisco IP Manager Assistant (IPMA) Service object provides information about the Cisco Unified Communications Manager Assistant application. Table 5-17 contains information on Cisco IPMA counters.
Lines represent all directory numbers that terminate on an endpoint. The directory number that is assigned to it identifies the line. The Cisco Lines object does not include directory numbers that include wildcards such as a pattern for a Digital or Analog Access gateway.
Cisco Media Streaming Application The Cisco IP Voice Media Streaming Application object provides information about the registered MTPs, MOH servers, conference bridge servers, and annunciators. Table 5-19 contains information on Cisco IP Voice Media Streaming Application counters.
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Cisco Media Streaming Application Counter Counter Description ANNConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost. ANNConnectionState For each Cisco Unified Communications Manager that is associated with an annunciator, this counter represents the current registration state to Cisco Unified Communications Manager;...
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(default audio source + G.711 mu-law and default audio source + wideband). MOHConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Media Streaming Application that a Cisco Unified Communications Manager connection was lost.
MOH server since the Cisco IP Voice Media Streaming Application service started. MTPConnectionsLost This counter represents the total number of times since the last restart of the Cisco IP Voice Streaming Application that a Cisco Unified Communications Manager connection was lost.
The reference point specifies midnight, January 1, 1970. Cisco MGCP BRI Device The Cisco Media Gateway Control Protocol (MGCP) Foreign Exchange Office (FXO) Device object provides information about registered Cisco MGCP BRI devices. Table 5-21 contains information on Cisco MGCP BRI device counters.
The Cisco MGCP Foreign Exchange Station (FXS) Device object provides information about registered Cisco MGCP FXS devices. One instance of this object gets created for each port on a Cisco Catalyst 6000 24 port FXS Analog Interface Module gateway. For example, a fully configured Catalyst 6000 Analog Interface Module would represent 24 separate instances of this object.
This counter represents the number of T1 CAS spans that are currently available for use in the gateway. Cisco MGCP PRI Device The Cisco MGCP Primary Rate Interface (PRI) Device object provides information about registered Cisco MGCP PRI devices. Table 5-25 contains information on Cisco MGCP PRI device counters.
This counter represents the total number of times that a call through an MGCP PRI device was attempted when no voice channels were available. Cisco MGCP T1 CAS Device The Cisco MGCP T1 Channel Associated Signaling (CAS) Device object provides information about registered Cisco MGCP T1 CAS devices. Table 5-26 contains information on Cisco MGCP TI CAS device counters.
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Music On Hold (MOH) Device The Cisco Music On Hold (MOH) Device object provides information about registered Cisco MOH devices. Table 5-28 contains information on Cisco MOH device counters.
ResourceActive. Cisco Phones The Cisco Phones object provides information about the number of registered Cisco Unified IP Phones, including both hardware-based and other station devices. The CallsAttempted counter represents the number of calls that have been attempted from this phone.
This counter represents the cumulative number of presence subscriptions that were sent on the trunk side. Cisco QSIG Feature The Cisco QSIG Feature object provides information regarding the operation of various QSIG features, such as call diversion and path replacement. Table 5-31 contains information on the Cisco QSIG feature counters.
Cisco SIP Normalization The Cisco SIP Normalization performance object contains counters that allow you to monitor aspects of the normalization script, including initialization errors, runtime errors, and script status. Each device that has an associated script causes a new instance of these counters to be created.
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This counter represents the number of times a script error occurred after the script successfully loaded into memory, but failed to initialize in Cisco Unified CM. A script can fail to initialize due to resource errors, an argument mismatch in a function call, the expected table was not returned, and so on.
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ErrorLoad This counter represents the number of times a script error occurred when the script loaded into memory in Cisco Unified Communications Manager. A script can fail to load due to memory issues or syntax errors. Check the SIPNormalizationScriptError alarm for details. Check the script syntax for errors, upload the corrected script as needed, and reset the trunk.
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Script Execution Error Recovery Action field in the SIP Normalization Script Configuration window in Cisco Unified CM Administration. When an execution error occurs, Cisco Unified CM automatically restores the message to the original content before applying additional error handling actions. If error handling specifies rollback only, no further action is taken beyond rolling back to the original message before the normalization attempt.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-34 Cisco SIP Normalization (continued) Display Name Description msgConvertHIToDiversion This counter represents the number of times that the script converted Diversion headers into History-Info headers in the message. If you are using the msg:convertDiversionToHI API in the script, this counter increases each time that the msg:convertDiversionToHI API executes successfully.
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This counter indicates the number of times that Cisco Unified Communications Manager has closed the script. When the script is closed, it is not enabled on this device. Cisco Unified CM closes the script under one of the following conditions: The device was reset manually. •...
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This counter indicates the number of times that the Cisco Unified CM attempted to open the script. For the a script to open, it must load into memory in Cisco Unified CM, initialize, and be operational. A number greater than one in this counter means...
Check for any unexpected SIP normalization events in the SDI trace files. • Cisco SIP Stack The Cisco SIP Stack object provides information about Session Initiation Protocol (SIP) stack statistics that are generated or used by SIP devices such as SIP Proxy, SIP Redirect Server, SIP Registrar, and SIP User Agent.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description GlobalFailedClassOuts This counter represents the total number of 6xx class SIP responses that the SIP device sent.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description RedirClassOuts This counter represents the total number of 3xx class SIP responses that the SIP device sent.
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SIP device that is providing a server function. SIPGenericCounter1 Do not use this counter unless directed to do so by a Cisco Engineering Special build. Cisco uses information in this counter for diagnostic purposes. SIPGenericCounter2 Do not use this counter unless directed to do so by a Cisco Engineering Special build.
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode1xxIns This counter represents the total number of 1xx response messages, including retransmission, that the SIP device received. This count includes the following 1xx responses: •...
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxIns This counter represents the total number of 4xx response messages, including retransmission, that the SIP device received. This count includes the following 4xx responses: •...
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode4xxOuts This counter represents the total number of 4xx response messages, including retransmission, that the SIP device sent. This count includes the following 4xx responses: •...
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Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-35 Cisco SIP Stack (continued) Counters Counter Description StatusCode5xxIns This counter represents the total number of 5xx response messages, including retransmission, that the SIP device received. This count includes the following 5xx responses: •...
This counter represents the total number of UPDATE requests that the SIP device sent. This number includes retransmission. Cisco SIP Station The Cisco SIP Station object provides information about SIP line-side devices. Table 5-36 contains information on the Cisco SIP Station counters.
Cisco Unified Communications Manager restart. Cisco Unified Communications Manager will reject token request if the number of outstanding tokens is greater than the number that is specified in the Cisco CallManager service parameter Maximum Phone Fallback Queue Depth.
The conference completes when the last call disconnects from the bridge. Cisco TFTP Server The Cisco Trivial File Transfer Protocol (TFTP) Server object provides information about the Cisco TFTP server. Table 5-38 contains information on Cisco TFTP server counters.
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ChangeNotifications This counter represents the total number of all the Cisco Unified Communications Manager database change notifications that the TFTP server received. Each time that a device configuration is updated in Cisco Unified Communications Manager Administration, the TFTP server gets sent a database change notification to rebuild the XML file for the updated device.
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TFTP server was building the configuration files, or because of some other resource limitation. The Cisco TFTP advanced service parameter, Maximum Serving Count, sets the maximum number of allowable connections.
This counter represents the number of times that the TFTP server received database change notification to create, update, or delete gateway-related configuration files. Cisco Transcode Device The Cisco Transcode Device object provides information about registered Cisco transcoding devices. Table 5-39 contains information on Cisco transcoder device counters. Table 5-39...
This counter equals the sum of the ResourceActive and ResourceAvailable counters. Cisco Video Conference Bridge The Cisco Video Conference Bridge object provides information about registered Cisco video conference bridge devices. Table 5-40 contains information on Cisco video conference bridge device counters.
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Cisco Web Dialer The Cisco Web Dialer object provides information about the Cisco Web Dialer application and the Redirector servlet. Table 5-41 contains information on the Cisco Web Dialer counters.
The connector handles HTTP/HTTPS requests and sends HTTP/HTTPS responses that occur when Cisco Unified Communications Manager related web pages are accessed. The Secure Socket Layer (SSL) status of the URLs for web applications provides the basis for the instance name for each Tomcat HTTP Connector.
Address>:8443 for SSL or http://<IP Address>:8080 for non-SSL. Cisco Tomcat JVM The Cisco Tomcat Java Virtual Machine (JVM) object provides information about the Tomcat JVM, which represents, among other things, a pool of common resource memory that Cisco Unified Communications Manager related web applications such as Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unity Connection Administration, and more use.
Cisco Unity Connection Administration, create. Cisco Tomcat Web Application The Cisco Tomcat Web Application object provides information about how to run Cisco Unified Communications Manager web applications. The URLs for the web application provide basis for the instance name for each Tomcat Web Application. For example, Cisco Unified Communications Manager Administration (https://<IP Address>:8443/ccmadmin) gets identified by ccmadmin, Cisco Unified...
Unauthorized) that a Cisco Unified Communications Manager related web application encountered. The URLs for the web application provide the basis instance name for each Tomcat Web Application. For example, Cisco Unified Communications Manager Administration (https://<IP Address>:8443/ccmadmin) gets identified by ccmadmin, Cisco Unified...
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-46 Database Change Notification Client (continued) Counters Counter Descriptions QueueHeadPointer This counter represents the head pointer to the change notification queue. The head pointer acts as the starting point in the change notification queue. To determine the number of notifications in the queue, subtract the head pointer value from the tail pointer value.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Database Change Notification Subscription The Database Change Notification Subscription object displays the names of tables where the client will receive Change Notifications. The SubscribedTable object displays the table with the service or servlet that will receive change notifications.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Enterprise Replication Perfmon Counters The Enterprise Replication Perfmon Counter object provides information on the various replication counters. The ServerName:ReplicationQueueDepth counter displays the server name followed by the replication queue depth.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-50 IP (continued) Counters Counter Descriptions Reasm Fails This counter represents the number of IP reassembly failures that the IP reassembly algorithm detected, including time outs, errors, and so on. This...
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-51 Memory (continued) Counters Counter Descriptions Pages Input This counter represents the number of pages that the system paged in from the disk.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-52 Network Interface (continued) Counters Counter Descriptions Rx Errors This counter represents the number of inbound packets (packet-oriented interfaces) and the number of inbound transmission units (character-oriented or fixed-length interfaces) that contained errors that prevented them from being deliverable to a higher layer protocol.
3—Bad Replication. A counter value of 3 indicates replication in the cluster • is bad. It does not mean that replication failed on a particular server in the cluster. Cisco recommends that you run utils dbreplication status on the CLI to determine the location and cause of the failure. •...
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-54 Partition (continued) Counters Counter Descriptions Await Write Time This counter represents the average time, measured in milliseconds, for write requests that are issued to the device to be served. This counter is no longer valid when the counter value equals -1.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-55 Process (continued) Counters Counter Descriptions Process Status This counter displays the process status: 0—Running • 1—Sleeping • 2—Uninterruptible disk sleep • 3—Zombie •...
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT Table 5-56 Processor Counters Counter Descriptions % CPU Time This counter displays the processors share of the elapsed CPU time, excluding idle time, since the last update. This share gets expressed as a percentage of total CPU time.
Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Performance Monitoring in RTMT The TCP object provides information on the TCP statistics on your system. Table 5-58 contains information on the TCP counters. Table 5-58 Counters Counter Description...
Cisco Intercompany Media Engine Performance Objects and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts This section provides information on new performance objects, and alerts for both the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server. This section contains the following information:...
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Cisco IME cannot resolve issues after the network has been partitioned In this case, validation attempts might fail. For example, the Cisco IME service is not connected to the network and is unable to reach the bootstrap servers.
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If you use a higher level of security for learning new routes, the Cisco IME server requires multiple successful validations for a route before that route is available for calls over IP.
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts IME Server System Performance The Cisco IME System Performance object provides information about performance on the Cisco IME server. Table 5-62 contains information on the Cisco IME server system performance counters.
Cisco Intercompany Media Engine Server Alerts The following alerts are available on the Cisco Intercompany Media Engine server to support the Cisco Intercompany Media Engine feature. For descriptions and default configuration settings, refer to the Cisco Intercompany Media Engine Installation and Configuration Guide.
This counter indicates the total number of failed fallback attempts. FallbackCallsSuccessful This counter indicates the total number of Cisco IME calls that have fallen back to the PSTN mid-call due to a quality problem. The counter includes calls initiated and calls received by this Cisco Unified Communications Manager.
Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Cisco Intercompany Media Engine Performance Objects and Alerts IME Client Instance The IME Client Instance object provides information about the Cisco IME client instance on the Cisco Unified Communications Manager server. Table 5-64 contains information on the Cisco IME client instance counters.
Network alarms tracked by Cisco Unified Serviceability for Cisco Unified Communications Manager generate the error messages. Note A History table lists Cisco Unified Serviceability error messages that have been added, changed, or removed beginning in Cisco Unified Communications Manager Release 7.0(1). This chapter contains the following sections: Cisco Unified Serviceability Alarms and CiscoLog Messages, page 6-2 •...
(from debug to emergency). You can direct alarms to the Syslog Viewer (local syslog), SNMP traps, Syslog file (remote syslog), SDI trace log file, SDL trace log file (for Cisco Unified CM and CTIManager services only), or to all destinations.
PRI field <165> which encodes the severity level of notice (5) and facility value local4. <165>11: host.cisco.com: Jun 13 2003 12:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.0.0.0] Messages as shown in the example above can be sent to UDP port 514 if using RFC 3164 logging mechanism.
The following example of a CiscoLog message shown the output after being logged by the Solaris 8 syslog server: Jun 13 12:12:09 host.cisco.com 11: host.cisco.com: Jun 13 2003 12:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.0.0.0] There is no standard that defines how syslog servers must store messages. Implementations vary greatly.
All fields except for ACCURACY and TAGS are required. The following example shows a CiscoLog message: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-5-CONFIG: Configured from console by vty0 [10.10.10.0] The following example shows the optional TAGS and ACCURACY fields in a CiscoLog message: 12: host.cisco.com: *Jun 13 2003 23:11:52.454 UTC: %BACC-4-BAD_REQUEST:...
The maximum numeric value of the SEQNUM field is 4,294,967,295 at which point the counter must be reset back to 0. The maximum positive value of a 32-bit unsigned integer as used in Cisco IOS. Cisco IOS uses ulong for the sequence number counter and ulong is a 32-bit unsigned integer on all current Cisco IOS platforms including mips, ppc, and 68k.
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Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages With regards to the compliance with Cisco IOS format. Cisco IOS Release 12.3 supports producing Note hostname, IP address, or any user-defined string in the HOST field. If it is configured to provide a hostname and it is not set on the device, it will use a string such as “Router.”...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages IPv4 Address—IPv4 address should be represented in dot notation “x.x.x.x”, where x is a decimal • value from 0 to 255 encoded as ASCII text. If an IP address is unknown, “0.0.0.0” (without quotes) must be used as a place holder.
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46). No separator character is used after this field. This field indicates the status of clock synchronization. Cisco IOS uses a special convention for time prefixes to indicate the accuracy of the time stamp. If dot character appears before the date, it means that the local time was synchronized at some point via NTP, but currently no NTP servers are available.
Whatever convention is chosen by the application, it should be followed consistently. Neither Cisco IOS nor CiscoLog define a standard set of time zone acronyms because there is no single established standard. HEADER Field The HEADER field has the following format: <APPNAME>-<SEVERITY>-<MSGNAME>...
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ISDN, RADIUS, SNMP, SYS, TCP, UBR7200, X25. A complete list of defined facilities is available in Cisco IOS documentation at http://. Outside of the Cisco IOS, there can be multiple applications on the same host originating log messages. Therefore, it is necessary that APPNAME field identify the specific application. Additional source identifiers are available in the HOST field as well as various standard TAGS field values (pname, pid, comp, etc).
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name and Severity Level and Descriptions in Error Messages (continued) Name/ Severity Level Description Critical (2) Critical condition. Similar to alert, but not necessarily requiring an immediate action.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages Table 6-2 Name and Severity Level and Descriptions in Error Messages (continued) Name/ Severity Level Description Informational (6) Informational messages are distinguished from notification in that they provide information for internal flows of the application or per-request information instead of system-wide notifications.
The following is an example of correct use of message name: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-4-CONNECTION_LOST: %[pname.orig=rdu]: Server lost connection to host [1.1.1.1] 12: host.cisco.com: Jun 13 2003 23:11:52.458 UTC: %BACC-4-CONNECTION_LOST: %[pname.orig=rdu]: Server lost connection to host [2.2.2.2]...
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Thus, when the TAGS field is missing, the HEADER and MESSAGE fields must be separated by just a single colon and a space which follows the HEADER field. For example: 12: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-4-BAD_REQUEST: Bad request received from device [1,6,aa:bb:cc:11:22:33]. Missing header.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages A message may have two IP address tags associated with it, for example, from and to IP addresses. In this case, using tags “ip.from” and “ip.to” would communicate both the syntax of the tags and some semantic value.
The following are two valid examples of a message where both the message and the message tags contain a MAC address. Example with tags disabled: 11: host.cisco.com: Jun 13 2003 23:11:52.454 UTC: %BACC-3-BAD_REQUEST: Bad request received from device [1,6,aa:bb:11:22:33:aa]. Missing header.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Cisco Unified Serviceability Alarms and CiscoLog Messages characters in the values of substitutable parameters, it is recommended that the value at least does not include unbalances brackets (like an opening bracket without a closing one). When these recommendations are followed, it would be possible to programmatically extract substitutable parameter values out of a CiscoLog message.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications If applications require changes to existing messages, the value of APPNAME can redefine message within the new space. For example, the application version can be appended to the application name as BACC_2_5 for BACC 2.5.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-3 Default Configuration for the AuthenticationFailed RTMT Alert (continued) Value Default Configuration Enable/Disable this alert Enabled on listed servers on the following servers Threshold Number of AuthenticationFailed events exceeds:...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications CoreDumpFileFound This alert occurs when the CoreDumpFileFound event gets generated. This indicates that a core dump file exists in the system. Table 6-5 provides the default configuration for the CoreDumpFileFound RTMT Alert.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-6 Default Configuration for the CpuPegging RTMT Alert (continued) Value Default Configuration Schedule 24 hours daily Enable E-mail Selected Trigger Alert Action Default CriticalServiceDown The CriticalServiceDown alert gets generated when the service status equals down (not for other states).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-8 Default Configuration for the HardwareFailure RTMT Alert (continued) Value Default Configuration Enable/Disable this Enabled on listed servers alert on the following servers Threshold Trigger alert when following condition met:...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications LPM may delete files that you want to keep. You should act immediately when you receive the Note LogPartitionHighWaterMarkExceeded alert. Table 6-10 provides the default configuration for the LogPartitionHighWaterMarkExceeded RTMT Alert.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-11 Default Configuration for the LogPartitionLowWaterMarkExceeded RTMT Alert Value Default Configuration Threshold Trigger alert when following condition met: Log Partition Used Disk Space Exceeds Low Water Mark (95%)
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications Table 6-13 Default Configuration for the LowAvailableVirtualMemory RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
ServerDown This alert occurs when a remote node cannot be reached. Cisco Unified CM clusters only—The ServerDown alert gets generated when the currently Note “active” AMC (primary AMC or the backup AMC, if the primary is not available) cannot reach another server in a cluster.
Cisco Log Partition Monitoring Tool (LPM) starts purging trace log files in the spare partition and keeps deleting trace log files in the spare partition until spare partition disk usage is just below the low water mark.
Cisco LPM starts purging the trace log files in the spare partition. Cisco LPM sends the alarm periodically if the spare partition disk usage has not changed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured System Alarm Notifications SyslogSeverityMatchFound This alert occurs when the SyslogSeverityMatchFound event gets generated. This indicates that a syslog message with the matching severity level exists. Table 6-19 Default Configuration for the SyslogSeverityMatchFound RTMT Alert...
• BeginThrottlingCallListBLFSubscriptions This alert occurs when the BeginThrottlingCallListBLFSubscriptions event gets generated. This indicates that the Cisco Unified Communications Manager initiated a throttling of the CallList BLF Subscriptions to prevent a system overload. Table 6-23 Default Configuration for the BeginThrottlingCallListBLFSubscriptions RTMT Alert...
Selected Trigger Alert Action Default CDRAgentSendFileFailed This alert gets raised when the CDR Agent cannot send CDR files from a Cisco Unified Communications Manager node to a CDR repository node within the Cisco Unified Communications Manager cluster. Table 6-25 Default Configuration for the CDRAgentSendFileFailed RTMT Alert...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRFileDeliveryFailed This alert gets raised when(s) FTP delivery of CDR files to the outside billing server fails. Table 6-26 Default Configuration for the CDRFileDeliveryFailed RTMT Alert Value...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications CDRMaximumDiskSpaceExceeded This alarm gets raised when the CDR files disk usage exceeds the maximum disk allocation. It also indicates that some undeliverable files got deleted. Table 6-28...
This condition indicates change notification requests that are queued in the database got stuck and changes made to the system will not take effect. Ensure that the Cisco Database Layer Monitor is running on the node where the alert exists. If it is, restart the service. If that does not return this alert to safe range, collect the output of show tech notify and show tech dbstateinfo and contact TAC for information about how to proceed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-31 Default Configuration for the DBReplicationFailure RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications DDRDown This alert gets triggered when the IDSReplicationFailure alarm with alarm number 32 occurs. An auto recover procedure runs in the background, and no action is needed.
(DIDs) to the IME distributed cache. The alert includes the name of the Cisco IME server as well as the current and target quota values. Ensure that you have correctly provisioned the DID prefixes on all of the Cisco Unified Communications Manager servers that use this Cisco IME service.
This alert gets generated when Cisco Unified Communications Manager determines that a substantial number of Cisco IME calls fail back to PSTN or fail to be set up due to IP network quality problems. Two types of events trigger this alert: A large number of the currently active Cisco IME calls have all requested fallback or have fallen back to the PSTN.
This alert gets generated when too many Cisco IME calls that are currently in progress use the same fallback DID and no more DTMF digit sequences exist to allocate to a new Cisco IME call that Cisco Unified Communications Manager is processing. The new call continues, but the call cannot fallback to the PSTN if voice-quality deteriorates.
The alert includes the username and password that were used to connect to the Cisco IME server as well as the IP address and name of the target Cisco IME server. To resolve this alert, log into the Cisco IME server and check that the configured username and password match the username and password that are configured in Cisco Unified Communications Manager.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-40 Default Configuration for the InvalidCredentials Alert (continued) Value Default Configuration Threshold Trigger alert when following condition met: Credential Failure to Cisco IME server Duration Trigger alert immediately...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-44 Default Configuration for the MediaListExhausted RTMT Alert (continued) Value Default Configuration Enable/Disable this Enabled on listed servers alert on the following servers Threshold Trigger alert when following condition met:...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications Table 6-46 Default Configuration for the NumberOfRegisteredDevicesExceeded RTMT Alert Value Default Configuration Enable Alert Selected Severity Critical Enable/Disable this Enabled on listed servers alert on the following servers...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Preconfigured CallManager Alarm Notifications NumberOfRegisteredMediaDevicesIncreased This alert occurs when the number of registered media devices in a cluster increases between consecutive polls. Table 6-50 Default Configuration for the NumberOfRegisteredMediaDevicesIncreased RTMT Alert...
This alert occurs when the SDLLinkOutOfService event gets generated. This event indicates that the local Cisco Unified Communications Manager cannot communicate with the remote Cisco Unified Communications Manager. This event usually indicates network errors or a nonrunning, remote Cisco Unified Communications Manager.
Ensure that the IP address and port of the Cisco IME server in the alert are valid. If the problem persists, test the connectivity between the Cisco Unified Communications Manager servers and the Cisco IME server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Table 6-55 Default Configuration for the TLSConnectionToIMEFailed Alert (continued) Value Default Configuration Threshold Trigger alert when following condition met: TLS Failure to Cisco IME service Duration Trigger alert immediately...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms Recommended Action None FileWriteError Failed to write into the primary file path. Cisco Unified Serviceability Alarm Definition Catalog System/Generic Severity Emergency (0) Parameters Primary File Path(String) Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Also, Unified CM licenses are version-specific so be certain that the license is for the version you are trying to run. You can run a license unit report in Cisco Unified CM Administration (System > Licensing > License Unit Report).
Emergency Recommended Action Request license generation for Cisco Unified Communications Manager SW FEATURE for your version of Unified CM and upload the license in Cisco Unified CM Administration (System > Licensing > License File Upload). OutOfMemory The process has requested memory from the operating system, and there was not enough memory available.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Emergency-Level Alarms SyncDBCreationError There was an error during the SyncDB creation in SysController. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Emergency (0) Parameters None Recommended Action None SysControllerCreationError There was an error during the SysController creation.
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Cisco Unified Communications Manager Overall Initialization Time (in minutes) [Int] Recommended Action Try increasing the value of the Cisco CallManager service parameter, System Initialization Timer, in the Service Parameters Configuration window in Cisco Unified CM Administration. Use RTMT to discover the number of devices and number of users in the system and evaluate whether the numbers seem accurate.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Severity Alert Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms Facility/Sub-Facility CCM_TFTP-TFTP Cisco Unified Serviceability Alarm Definition Catalog System/TFTP Severity ALERT Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
None CMVersionMismatch One or more Unified CM nodes in a cluster are running different Cisco CallManager versions. This alarm indicates that the local Unified CM is unable to establish communication with the remote Unified CM due to a software version mismatch. This is generally a normal occurrence when you are upgrading a Unified CM node.
Alert-Level Alarms Recommended Action Review the System Reports provided in the Cisco Unified Reporting tool, specifically the Cisco Unified CM Database Status report, for any anomalous activity. Check network connectivity to the server that is running the database. If your system uses DNS, check the DNS configuration for any errors.
Parameter(s) Illegal Parity(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Parity is set to a valid (allowable) value. SerialPortOpeningError When CMI tries to open the serial port, the operating system returns an error. For a system running CMI, the serial port through which the voice messaging system is connected is always USB0, and that value is configured in the Cisco Messaging Interface service parameter, Serial Port.
TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm. Ensure that the database server is running, and that the Cisco Database Layer Monitor service is running without problems. If this alarm persists, contact the Cisco Technical Assistance Center (TAC) with TFTP service and database trace files.
CallManager Recommended Action In the Cisco Unified Reporting tool, run a CM Cluster Overview report and check to see if all servers can talk to the Publisher. Also check for any alarms that might have indicated a CallManager failure and take appropriate action for the indicated failure.
TFTP. See the help for the (advanced) TFTP IP Address service parameter for more information. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Illegal Stop Bit(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Stop Bits is set to a valid (allowable) value. TFTPServerListenSetSockOptFailed Failed to increase the size of the network buffer for receiving file requests. This usually indicates a lack of memory when there is a system issue such as running out of resources.
If the port number specified in this alarm is shown in this CLI command output, the port is being used. Restart the Cisco Unified Communications Manager system, which may help to release the port. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Alert-Level Alarms A TLS connection to the IME server could not be established because of a problem with the certificate presented by the IME server. (For example, not in the Unified CM CTL, or is in the CTL but has expired).
CLI command output, the port is being used. Restart the Cisco Unified Communications Manager system, which may help to release the port. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TVS service and contact the Cisco Technical Assistance Center (TAC).
AXL or a CLI command where validation of the value was not performed. For this reason, it is best to set this value in the Service Parameter Configuration window in Cisco Unified CM Administration and the value can be validated against the accepted range of values for this field.
Taking the channel out of service intentionally to perform maintenance on either the near- or far-end • MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager (Cisco Unified CM) •...
SERVICE message to determine whether a PSTN provider has taken the B-channel out of service; Reset the MGCP gateway; Check the speed and duplex settings on the Ethernet port. CallManagerFailure Indicates an internal failure in the Cisco Unified Communications system. The service should restart in an attempt to clear the failure. History...
5 years. In case of Certificates signed by a CA, the validity is dependent on the Expiry date set by CA while issuing the certificate. Once a certificate is about to expire “Cisco Certificate Expiry Monitor”” service generates alarms. The severity of the alarm is dependent on how much time is left for the certificate to expire.
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Critical-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CDR Management Severity Critical (2) Routing List Event Log Sys Log Alert Manager Parameters DiskUsageInMB [String] Recommended Action Check if there are too many undeliverable CDR files accumulated due to some condition.
Unified CM has been in Code Yellow state for an extended period and is unlikely to recover on its own. The Cisco CallManager service automatically restarts in an attempt to clear the condition that is causing the Code Yellow state. The amount of time that the system will remain in Code Yellow state is configurable in the Code Yellow Duration service parameter.
Also, trace level settings can consume tremendous amounts of CPU (especially when the Enable SDL TCP Event Trace checkbox is enabled on the SDL Trace Configuration window in Cisco Unified Serviceability). Check these areas to try to correct the Code Yellow condition. You can also determine the level of fragmentation on the hard disk by issuing the File Fragmentation command from the CLI for the trace directories.
Gateway Configuration window in Cisco Unified Communications Manager Administration and the gateway terminal. DUPLEX_MISMATCH This alarm is generated by Cisco CDP whenever there is a duplex mismatch between local interface and switch interface. History Cisco Unified Communications...
At the command line interface (CLI) on the database server, execute the following command: show tech notify The CLI command output will provide information about the block. Use Cisco Unified Serviceability to restart the server that was indicated in the alarm. You may also want to gather traces to examine them for anomalous activity during the time that client was blocked.
Common partition. MaxCallsReached The maximum number of simultaneous connections in a Cisco Unified Communications Manager (Unified CM) node has been reached. This is an internally-set value and when it is exceeded, Unified CM starts throttling calls to keep the number of calls below the internal threshold.
MGCP gateway doesn't response to an MGCP command sent by Cisco Unified CM three times; a speed and duplex mismatch exists on the Ethernet port between Cisco Unified CM and the MGCP gateway; the gateway has reset.
Critical Recommended Action Verify the Cisco Unified Communications Manager IP address is configured and is not configured as the loop back address for the IP version. If the IP settings are correct, collect SDL and SDI traces and contact TAC.
If this alarm occurs at the same general day or time, or if it occurs with increasing frequency, collect all system performance data in Real-Time Monitoring Tool as well as all trace information for the 30 minutes prior to the time that this alarm occurred and contact Cisco Technical Assistance Center (TAC). TestAlarmCritical Testing critical alarm.
CallManager/IpVms Severity Error (3) Routing List Event Log Sys Log Parameters OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. Cisco Unified Communications Manager Managed Services Guide 6-92 OL-22523-01...
Consider adding more PDPs and provisioning Unified CM with additional call intercept profiles and • call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco Unified CM Administration. • Provision a pair of policy servers per call-intercept profile to enable load balancing.
Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check the status of Cisco CAR Scheduler service. Check the Event Log from CAR page. Check the contents in tbl_system_preferences table. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
Job Name(String) Job Failure Cause(String) Job Failure Detail(String) Recommended Action Check the status of Cisco CAR DB service. Check the status of Cisco CAR Scheduler service. Check the Event Log from CAR page. Check the contents in tbl_system_preferences table. Check the number of records in tbl_billing_data, tbl_billing_error, and tbl_error_id_map tables.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms When learned patterns are not reachable through IP, Unified CM routes calls through the PSTN instead. Calls can be routed through PSTN for an internally-controlled duration. When this alarm occurs, the PSTN failover duration has expired and calls to learned patterns cannot be routed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String] Recommended Action Check network link status. Check if CDR Repository node (first node in the cluster) is alive. Check if CDR Repository Manager is activated on the first node.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Check CDR Repository Manager trace. Check if the Publisher is being upgraded. CDRFileDeliveryFailed FTP delivery of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons.
Error-Level Alarms Parameter(s) OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. CiscoDhcpdFailure DHCP Daemon stopped running. DHCP Daemon cannot be brought up due to configuration error or crash. Facility/Sub-Facility...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CiscoDirSyncProcessFailedNoRetry LDAPSync process failed on particular sync agreement Facility/Sub-Facility CCM_JAVA_APPS-TOMCATAPPLICATIONS Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters AgreementId [String] Reason [String] Recommended Action See application logs for details, the application will try to sync again in the next scheduled time CiscoDirSyncProcessConnectionFailed LDAPSync process failed to connect to LDAP server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Error (3) Parameters AgreementId [String] Reason [String] Recommended Action Ensure that the local CallManager database is working properly. The failed sync process will restart at the next scheduled time.
Recommended Action In Cisco Unified Serviceability, enabled Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
0 or 1 must be included in Setup messages. ConnectionFailure Cisco CallManager failed to open TLS connection for the indicated device. Possible reasons could be wrong "Device Security Mode" configured, wrong "X.509 Subject Name" configured or unsupported cipher algorithm.
Verify the network connectivity between Unified CM and the PDP by pinging the policy server host from Cisco Unified OS Administration and take steps to establish connectivity if it has been lost. If the connection failure is due to an authentication problem, verify that the valid certificate of the PDP has been imported to Cisco Unified OS Administration and certificates from every node in the Unified CM cluster have been imported to every node in the PDP.
- Feature Services). Stopping and restarting the TFTP service is useful because the Config File that the TFTP service is trying to save might be an existing file that is in use. If you still get this error, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
- Feature Services). Stopping and restarting the TFTP service is useful because the Config File that the TFTP service is trying to save might be an existing file that is in use. If you still get this error, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
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Unified CM node, make sure that the network connectivity between Unified CM and the LDAP server by pinging the LDAP server host from Cisco Unified OS Administration and take steps to establish connectiv- ity if it has been lost 0x8CCC00D1...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms DBLGetVersionInfoError DBL GetVersionInfo function returned NULL. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog CallManager/TCD SRV Severity Error (3) Recommended Action None DeviceTypeMismatch Device type mismatch between the information contained in the device TFTP config file and what is configured in the database for that device.
IP_STE Recommended Action Check the Unified CM Database Status report in Cisco Unified Reporting to verify that database replication is working. You can also go to Real-Time Reporting Tool (RTMT) and check the Replication Status in the Database Summary page. If status shows 2, then replication is working. Restart the phone to download a new configuration file from TFTP.
KeepAlive messages, or excessive SCCP or non-SCCP messages. The maximum number of allowed events is controlled by the Cisco CallManager service parameter, Max Events Allowed. When an individual device exceeds the number configured in that service parameter, Unified CM closes the TCP connection to the device;...
Check the CCM trace data for the indicated SCCP device to determine the reason for the high number of events. Confirm that the value configured in the Cisco CallManager service parameter, Max Events Allowed, is a suitable number for your deployment.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check if port 4040 is not already in use. DRFLocalAgentStartFailure DRF Local Agent was not able to start because it was unable to connect to the Master Agent on port 4040.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Recommended Action Check DRF logs for details. DRFTruststoreMissing DRF uses ipsec truststore certificate for securing communication between the MA and LA service. This certificate is missing on the node, DRF LA will not be able to connect to MA.
Error (3) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Stop the Cisco DRF Master and Cisco DRF Local Agent Services. DRFBackupDeviceError DRF Backup process is failed due to backup device error. History Cisco Unified Communications Release Action 8.0(1)
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check DRF logs for details. DRFMABackupComponentFailure DRF was unable to backup at least one component because of an error.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup. DRFNoRegisteredComponent No registered components available, backup failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore. DRFSftpFailure DRF (s)FTP operation has failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from CiscoDRFFailure. Changed Routing List element Data Collector to Alert Manager and added Sys Log. Facility/Sub-Facility CCM_DRF_LOCAL & CCM_DRF_MASTER/DRF Cisco Unified Serviceability Alarm Definition Catalog...
Refer to the call control entity's configuration guide (help text) to learn how to update a hosted DN pattern. In Unified CM, to change the Hosted DN Pattern go to Cisco Unified CM Administration to update the Hosted DN Pattern configuration (Call Routing > Call Control Discovery > Hosted DN Patterns).
Sys Log Event Log Parameter(s) Servlet Name(String) Recommended Action Check if Cisco Extension Mobility service is running on all nodes of the cluster where the service is activated. EndPointTransientConnection End point transient connection attempt. Cisco Unified Communications Manager Managed Services Guide...
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms A connection was established and immediately dropped before completing registration. Incomplete registration may indicate that a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.
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It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
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AES_128_SHA cipher algorithm. DirectoryNumberMismatch—Indicates mismatch between the directory number that the SIP device is trying to register with and the directory number configured in the Cisco Unified CM for the SIP device. MalformedRegisterMsg—(SIP only) A SIP REGISTER message could not be processed because of an illegal format.
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TFTP server is reachable from the device. If there is a firmware load ID configured on the Phone Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID).
Cisco Unified CM node or lack of a KeepAlive being returned from the Cisco Unified CM node to which this endpoint was registered. Unregistration also occurs if Cisco Unified CM receives a duplicate registration request for this same device.
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It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
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DuplicateRegistration—Cisco Unified CM detected that the device attempted to register to two nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to rehome to a single node. No action necessary, the device will reregister automatically.
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Description field for this device, click Save, then reset the device. In the case of a network connectivity or loss of KeepAlives problem, use network diagnostic tools and the Cisco Unified CM Reporting tool to fix any reported network or Unified CM system errors. In the case of an endpoint rehoming to the primary Unified CM node, watch for a successful registration of the device on the primary node.
Cisco Unified Serviceability. ErrorParsingDirectiveFromPDP Cisco Unified Communications Manager (Unified CM) failed to parse the call routing directive or the diversion destination in the call routing response from the policy decision point (PDP).
The policy decision point (PDP) returned a 4xx (client) or 5xx (server) status code in the HTTP response. Cisco Unified Communications Manager (Unified CM) received a 4xx or 5xx response from the policy decision point (PDP). A 4xx response indicates errors in the call routing request from Unified CM, for example: a 400 response indicates the call routing request could not be understood by the PDP;...
Unified CM with additional call intercept profiles and call intercept trigger points in the various configuration pages under the Call Routing menu in Cisco Unified CM Administration; 2) provision a pair of policy servers per call-intercept profile to enable load balancing; or 3) verify that the PDP server in your deployment meets or exceed the hardware requirements specified in the documentation for Cisco Enterprise Policy Manager (CEPM) or the third-party PDP solution you have deployed.
Port number(UInt) ICTCallThrottlingStart Cisco CallManager stops handling calls for the indicated H.323 device due to heavy traffic or a route loop over the H.323 trunk. Cisco Unified Communications Manager has detected a route loop over the H.323 trunk indicated in this alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action This alarm needs monitoring by the db admin. IDSEngineFailure Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail.
DID, and associate that fallback profile with a smaller number of enrolled DID patterns. This will allow you to get by with a smaller number of digits. InvalidIPNetPattern An invalid IP address is configured in one or more SIP route patterns in Cisco Unified CM Administration. Facility/Sub-Facility...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kInvalidPortHandle. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ERROR Routing List Event Log Parameter(s) Error Information(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms kCFBDeviceRecordNotFound CFB device record not found. A device record for the conference bridge device was not found in the database. The CFB device is normally automatically added when the server is added to the database.
Parameters OS Error Code(Int) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kCreateControlFailed Stream Control create failure. Create stream control subcomponent. The error may be due to lack of memory.
Cisco IP voice media streaming driver not found. The Cisco IP voice media streaming driver was not found or is not installed. The Cisco IP Voice Media Streaming App service cannot run until this error is resolved. All software media devices (ANN, CFB, MOH, MTP) for this server will not be available.
A server restart is required to cause the driver to be loaded. kIpVmsMgrNoLocalHostName Unable to retrieve the local host server name. The Cisco IP Voice Media Streaming App service will terminate. No software media devices (ANN, CFB, MOH, MTP) will be available while the service is stopped.
Severity Error (3) Recommended Action Restart the server to ensure the most recent driver is started. If the error continues, then reinstall Cisco Unified Communications Manager to get the proper driver version installed. Cisco Unified Communications Manager Managed Services Guide...
OS Error Code [Int] OS Error Description [String] Recommended Action Use the Platform CLI to verify the source path and file exist. If the file does not exist then use Cisco Unified CM Admin to reupload the missing audio source to this specific server. Reinstall the Cisco Unified Communications Manager to have all required paths created.
Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart server. kReadCfgUserLocaleEnterpriseSvcParm Error reading Enterprise User Locale configuration. A database exception was encountered when reading the default Enterprise User Locale setting. Default of US English will be used.
When the TCP connection is restored, Unified CM attempts to connect to the SAF Forwarder automatically. If IP connectivity is unreachable for longer than the duration of the Cisco CallManager service parameter CCD Learned Pattern IP Reachable Duration, calls to learned patterns will be routed through the PSTN instead.
Peer IP Address. [String] Local IP Port [UInt] Old Device name. [String] Old Device Instance. [String] New Device name. [String] New Device Instance. [String] Recommended Action Check the SIP Trunk Configuration in Cisco Unified CallManager Administration and verify that only one SIP trunk has been configured to the same destination address and local port. NodeNotTrusted Untrusted Node was contacted.
If you did not expect to exceed the number of devices and you have auto-registration enabled, go to Device > Phones in Cisco Unified CM Administration and search for phones starting with "auto". If you see any unexpected devices which may not belong in the system (such as intruder devices) locate that device using the IP address and remove it from the system.
Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for errors that may have occurred around the time of the alarm.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms CMI opened the serial port, however it failed to successfully read data from the serial port because the serial port returned an invalid handle value to CMI. The serial port may have returned an invalid handle because the system did not properly detect the USB cable.
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Media Resource List Name(String) Recommended Action RSVP Agents are basically Cisco IOS MTPs or transcoder devices which provide RSVP functionalities. Check the user manual of the configured MTPs and transcoders to see whether they support RSVP functionality. If none of them support RSVP functionality either they need to be upgraded (if upgraded version support RSVP functionality) or additional MTP or transcoders need to be installed which support RSVP functionality.
To check all the Media Resource Groups and their priority go the Media Resources and Media Resource Group List of Cisco Unified CM Administration page and click the appropriate Media Resource Group List and check the Selected Media Resource Groups; the priority decreases from top to bottom.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Routing List Event Log Sys Log Parameter(s) Name(String) Detail(String) Recommended Action Check AlertCentral in RTMT or any alerts that you have received through email to determine what issue has occurred and learn the recommended actions to resolve it. In AlertCentral, right-click the alert to open the alert information.
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Unified CM to be certain that all settings are correct for your deploy- ment. In particular, check the Client Label configured on the router to make certain that it matches the Client Label configured in Cisco Unified CM Ad- ministration on the SAF Forwarder Configuration window (SAF > SAF For- warder).
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ID that was not familiar to the SAF Forwarder. Without a recognized Service ID, Unified CM cannot subscribe to the SAF Forwarder. Recommended action is to contact the Cisco Technical Assistance Center (TAC). **INFO LEVEL** SAF_ALREADY_REGISTERED - Unified CM attempted to register with the SAF Forwarder but SAF Forwarder indicates that Unified CM is already registered.
This alarm is for informational purposes only; no action is required. 1000 SAF_INVALID_CONNECTION_DETAILS SAFResponderError SAF Responder Error 500. This is raised when SAF forwarder doesn't know the transaction ID within SAF response from this Cisco Unified CM. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity ERROR...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Event Log Data Collector Parameter(s) Client Handle(String) Service Id(UInt) Sub Service ID(UInt) Instance ID1(UInt) Instance ID2(UInt) Instance ID3(UInt) Instance ID4(UInt) Recommended Action No action is required. ScheduledCollectionError An error occurred while executing scheduled collection.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms History Cisco Unified Communications Release Action 8.0(1) Name changed from kSerialPortGetStatusError. Cisco Unified Serviceability Alarm Definition Catalog CMIAlarmCatalog/CMI Severity ERROR Routing List Event Log Parameter(s) Serial Port Getting Status Error(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameter(s) Serial Port Setting Status Error(String) Recommended Action Make sure that the cable connecting the USB0 port and voice messaging system is firmly connected. ServiceActivationFailed Failed to activate a service.
If the memory threshold is set to 100 KB and the internal threshold is 80%, this alarm will occur when this script has consumed 80 KB of memory. The internal threshold is not configurable and may fluctuate from Cisco Unified CM release to release. Cisco Unified Communications Manager Managed Services Guide...
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms If the Lua Instruction Threshold is set to 2000 and the internal threshold is 50%, this alarm will occur when the script has executed 1000 Lua instructions. This alarm warns that the resources (either memory or Lua instructions) have crossed an internal mark, where investigation into the consumption of those resources may be advisable to ensure the health of the script.
If the script closes three times within a 10 minute window due to errors, Cisco Unified CM will follow the configured action three times; on the fourth occurrence of the error, Unified CM disables the script and issues the SIPNormalizationAutoResetDisabled alarm.
Examine SDI trace files for details regarding the error such as function calls and the call ID. This will help you to troubleshoot the error. Examine the script for syntax or logic errors; for scripts provided by Cisco, contact the Cisco Technical Assistance Center (TAC). If the error was due to a resource issue, the SIPNormalizationResourceWarning alarm will also be issued.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms This alarm provides the list of unavailable remote peers, where each peer is separated by semicolon. It also provides the reason code received by the SIP trunk, in response to an Options request sent to remote peer.
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If remote peer is Unified CM, in the remote peer Serviceability application, choose Tools > – Control Center (Feature Services) and ensure the Cisco CallManager service is activated and started. In the Unified CM Administration for the remote peer, choose Device > Trunk, and ensure the –...
Also, examine the trace and log file setting for each of the application in trace configuration page under Cisco Unified CM Serviceability. If the number of configured traces or logs is set to greater than 1000, adjust the trace settings from trace configuration page to default.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms Parameters System Call(String) Service(String) Reason(String) Recommended Action None TestAlarmError Testing error alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity Error (3) Recommended Action None ThreadPoolProxyUnknownException Unknown exception was caught while processing file request. This usually indicates a lack of memory when there is a system issue such as running out of resources.
Check the status of the Cisco CallManager service in Cisco Unified Serviceability > Tools > Control Center - Featured Services. At least one Cisco CallManager service should be running in the cluster for CTIManager to register feature managers. Restart the CTIManager service if the problem persists. If CallManager service is active, verify network connectivity between the Unified CM node that hosts CTIManager service and Unified CM node that hosts CallManager service.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Error-Level Alarms WritingFileFailure CMI failed to write SMDI messages to the serial port. CMI opened the serial port, however it failed to successfully write data to the serial port because the serial port returned an invalid handle value to CMI.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameter(s) Media Resource List Name(String) Recommended Action If all the resources of the Annunciator are already in use, check to be sure that all the Annunciators that belong to the Media Resource Groups of the indicated Media Resource Group List and Default List are configured and registered in all the applicable Unified CM nodes of the cluster.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms authInactiveLock The user has been inactive for a specified time and the credential is locked. History Cisco Unified Communications Release Action 7.0(1) Error message added. 8.0(1) Changed parameter text.
A call was rejected or blocked because it violated the enterprise policy as defined in a policy decision point (PDP) that was configured in Cisco Unified Communications Manager (Unified CM). The policy server returns a call reject decision stating that a policy violation was the reason for rejecting the call.
System Limit of CCD Learned Patterns (UInt) Recommended Action This alarm displays the value that is configured in the Cisco CallManager service parameter, CCD Maximum Numbers of Learned Patterns, as well as the maximum number of learned patterns that are allowed by the system (an internally-controlled maximum).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms CDRHWMExceeded The CDR files disk usage has exceeded the High Water Mark. CDRM deleted some successfully delivered CDR files that are still within the preservation duration, in order to bring the disk usage down to below HWM.
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
To check whether the device is in the user control list, if the application uses an End User, check the Device As- sociation section under the End User Configuration in Cisco Unified CM Administration (User Management > End User).
Cisco Unified CM Administration (User Management > End User). If the application uses an Application User, check under Device Infor- mation section for that Application User in Cisco Unified CM Admin- istration (User Management > Application User) 0x8CCC0005 (2362179589) Line is not found in the device; possible cause could be that the line that previously existed on this device is not available.
Verify that the correct version of the application is being used. If you are not sure of the correct version, contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration (Application >...
DaTimeOut The digit analysis component in Cisco Unified Communications Manager has timed out. This can occur because Cisco Unified Communications Manager is busy and the resulting delay in processing request and response messages caused the digit analysis component to time out.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms DeviceImageDownloadFailure Cisco IP Phone failed to download its image. History Cisco Unified Communications Release Action 8.5(1) Enum Definitions for FailureReason. Added DeviceImageDownloadFailure to the Phone Catalog. Cisco Unified Serviceability Alarm Definition Catalog...
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MAC address, device type, the firmware load ID, and phone logs from the time of this alarm (review the steps in the Administration Guide for the appropriate phone model to learn how to access the phone logs), and contact the Cisco Technical Assistance Center (TAC).
Load server or TFTP server is accessible from the phone. Also, refer to the reason code descriptions for recommended actions. DevicePartiallyRegistered Device partially registered. A device is partially registered with Cisco CallManager. Some, but not all, of the lines configured on the device have successfully registered. History...
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning (4) Parameters Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID.
IP_STE Recommended Action In the Cisco Unified Reporting tool, run the Unified CM Multi-Line Devices report and check the number of lines that are supposed to be configured on the device identified in this alarm. If the device has registered an inconsistent number of lines compared the Multi-Lines report for this device, restart the device so that it can reregister all lines.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Device IP address [Optional].[String] Device name [Optional].[String] Device MAC address [Optional].[String] Protocol.[String] Device type. [Optional][Enum] Reason Code [Optional].[Enum] Connecting Port [UInt] Registering SIP User.
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It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
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If there is a firmware load ID configured on the Phone Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID).
Check the device indicated in this alarm and confirm that the device registration details in Cisco Unified CM Administration are accurate. Also, refer to the reason code definitions for recommended actions. No action is required if this event was issued as a result of a normal device rehome.
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It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify the device is powered up and operating, verify network connectivity between the device and Cisco Unified CM, and verify the CPU utilization is in the safe range (this can be monitored using RTMT via CPU Pegging Alert).
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DuplicateRegistration - Cisco Unified CM detected that the device attempted to register to 2 nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to rehome to a single node. No action necessary, the device will reregister automatically.
Description field for this device, click Save, then reset the device. In the case of a network connectivity or loss of KeepAlives problem, use network diagnostic tools and the Cisco Unified CM Reporting tool to fix any reported network or Unified CM system errors. In the case of a device rehoming to the primary Unified CM node, watch for a successful registration of the device on the primary node.
If this alarm persists, collect system performance data (such as the percentage of Memory, Page and VM usage, partition read and write bytes per second, the percentage of CPU usages of all the processes, and the processor IOWait percentage) and contact Cisco Technical Assistance Center (TAC). DirSyncNoSchedulesFound No schedules found in DB for directory synchronization.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Routing List Event Log Sys Log Parameters Reason(String) Recommended Action None DRFNoBackupTaken A valid backup of the current system was not found after an Upgrade, Migration, or Fresh Install.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Severity Warning (4) Routing List Event Log Sys Log Parameters Reason(String) Recommended Action Ensure at least one feature is configured for the scheduled backup to run. EMCCFailedInRemoteCluster There was an EMCC login failure at a remote Unified CM. EMCC login could fail due to the following reasons: User does not exist in any of the configured remote cluster.
(From the OS Administration window, go to Security > Certificate Management. ErrorParsingResponseFromPDP Cisco Unified Communications Manager failed to parse one or multiple optional elements or attributes in the call routing response from the policy decision point. A routing response was received from the policy decision point (PDP) but Cisco Unified Communications Manager (Unified CM) failed to parse the optional elements in the response.
Cisco Unified Communications Manager cannot fulfill the call routing directive returned by the PDP. The failure can occur because of the following conditions: Call was cleared by a CTI application before Cisco Unified Communications Manager was able to • route it to the location defined by the PDP.
Cisco CallManager is not ready to handle calls for the indicated H323 device. Cisco Unified Communications Manager (Unified CM) is not ready to handle calls for the indicated H.323 device. This could be due to Unified CM being unable to resolve the gateway name to IP address.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms InvalidSubscription A message has been received from an IME server that contains a subscription identifier that is not handled by this node Each node that communicates with a IME server saves a subscription identifier associated with each IME client instance.
CTIManager. Contact the support organization for the affected application, install the JTAPI or TSP plugin and restart the application. JTAPI/TSP plugins are available from the Find and List Plugins window in Cisco Unified CM Administration (Application > Plugins). IPMAManagerLogout IPMA Manager Logged out.
Requested announcement not found. This may be caused by using an incorrect announcement identifier for a custom announcement. Use the Cisco Unified CM Admin to view a list of custom announcement identifiers and verify the correct one is being used.
Install the locale package or check device settings for an incorrect locale value. kANNDeviceStartingDefaults The ANN device configuration was not found. A service parameter for Cisco IP Voice Media Streaming App service related to the ANN device configuration was not found. The system will start with the given default setting.
Parameter Name [String] Value Used [String] Recommended Action Review the service parameter settings and configure the ANN device settings properly using the Cisco Unified CM Administration. kCFBDeviceStartingDefaults CFB device configuration not found. A service parameter for Cisco IP Voice Media Streaming App service related to the CFB device configuration was not found.
Unified CM Administration. kChangeNotifyServiceCreationFailed Database change notification subsystem not starting. The background process to activate database changes has failed to start. Database changes affecting the Cisco IP Voice Media Streaming App service will not automatically take effect. History Cisco Unified Communications...
Parameter(s) OS Error Code(Int) OS Error Description(String) Recommended Action Check the current status of the Cisco IP Voice Media Streaming App service and monitor for repeated occurrences. kChangeNotifyServiceRestartFailed Database change notification restart failure. The change notification subsystem failed to restart.
OS Error Code(Int) OS Error Description(String) Recommended Action This service has change notification disabled, it may be reenabled at a later time or restart Cisco IP Voice Media Streaming App service to reenable immediately. kDeviceDriverError IP voice media streaming device driver error. The IP voice media streaming device driver returned an error.
Parameters Error [String] Recommended Action Restarting the Cisco IP Voice Media Streaming App service or possibly restarting the server may resolve the error condition. kDeviceMgrCreateFailed Device connection manager failed to start. The device controller was unable to start a connection to control device registration with CallManager.
Trace Name [String] Recommended Action Check the performance monitor counters for resource availability on Cisco Unified CM and on Cisco IP Voice Media Streaming App. Also, you might run the Platform CLI command "Show Media Streams" to identify possible media connection resource leaks. Possibly reset the media device or restart Cisco IP Voice Media Streaming App or restart the Cisco Unified CM server.
Parameters Trace Name [String] Recommended Action Cisco Unified Communications Manager may have gone down or is unable to respond. Check status of Cisco Unified CM. The media device should automatically reregister. kDeviceMgrRegisterWithCallManagerError Connection error with Cisco Unified Communications Manager. The media device was registered with the specified Cisco Unified Communications Manager and received a socket error or disconnect.
Sys Log Parameters Device Name [String] Trace Name [String] OS Error Description [String] Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified Communications Manager server. Cisco Unified Communications Manager Managed Services Guide 6-251 OL-22523-01...
Parameters Device Name [String] Trace Name [String] OS Error Description [String] Recommended Action Restart the Cisco IP Voice Media Streaming App service and monitor for reoccurrence or restart the Cisco Unified CM server. kDeviceMgrStartTransmissionOutOfStreams Start transmission failure. An error was encountered while starting an RTP transmission audio stream.
Trace Name [String] Recommended Action Check the performance counters for the media resources on Cisco Unified CM and Cisco IP Voice Media Streaming App to determine if there is a resource leak. You should also use the platform CLI command "Show Media Streams"...
Error text [String] Codec Type [String] Recommended Action Reset MOH device, or restart Cisco IO Voice Media Streaming App service, or restart server. kFixedInputCreateControlFailed Fixed stream control create failure. The audio stream control subsystem for the Fixed MOH audio source failed to start.
Codec Type [String] Recommended Action Reset MOH device, or restart the Cisco IP Voice Media Streaming App service, or restart the server. Check the system log and possibly the traces for Cisco IP Voice Media Streaming App service. Cisco Unified Communications Manager Managed Services Guide...
Recommended Action Check that the USB sound is installed. Reset MOH device, or restart Cisco IP Voice Media Streaming App service, or restart the server. The system log and traces from Cisco IP Voice Media Streaming App may contain additional information.
Error text [String] Recommended Action Check that the USB sound device is properly installed. Unplug the USB sound device and replug back into the USB connector. Reset MOH device, restart Cisco IP Voice Media Streaming App service, or restart the server. kGetFileNameFailed Get audio source file name failure.
Warning-Level Alarms kIPVMSMgrEventCreationFailed Creation of required signaling event failed. An error was encountered when creating a signaling event component. This may be due to a resource shortage. The Cisco IP Voice Media Streaming App service will terminate. History Cisco Unified Communications...
Parameters OS Error Description(String) Recommended Action Monitor the status of the Cisco IP Voice Media Streaming App service. It should automatically be restarted. If the error reoccurs, restart the server. kIpVmsMgrThreadWaitFailed Error while waiting for asynchronous notifications of events. An error was reported while the primary control process for Cisco IP Voice Media Streaming App was waiting on asynchronous events to be signaled.
Parameter(s) OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kMOHMgrExitEventCreationFailed Creation of MOH manager exit event failure. An error was encountered when allocating a signaling event. This may be caused by a resource shortage.
Parameters OS Error Description(String) Recommended Action Restart the Cisco IP Voice Media Streaming App service or restart the server. kMOHMgrThreadxFailed Starting of MOH audio manager failed. An error was encountered when starting the Music-on-Hold audio manager subcomponent. Music-on-Hold audio services will not be avaliable.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms kMTPDeviceRecordNotFound MTP device record not found. A device record for the software media termination point device was not found in the database. This is normally automatically added to the database when a server is added to the database.
Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Recommended Action Verify the Cisco IP Voice Media Streaming App service parameter for number of CFB calls. Restart the server to reset the stream resources. kRequestedMOHStreamsFailed MOH requested streams failure. The resources for the number of requested streams was not available.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms LogCollectionJobLimitExceeded The number of Log Collection Jobs have exceeded the allowed limit. The number of concurrent trace collection from the server has exceeded the allowed limit of trace collection. The allowed limit is defined in the documentation for Trace and Log Central, however this limit can not be changed by sysadmin.
You can clean up the traces using cli "file delete" or using Remote Browse from RTMT Trace and Log Central function. MaliciousCall Malicious Call Identification feature is invoked in Cisco CallManager. History Cisco Unified Communications...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity Warning Parameters Called Party Number [String] Called Device Name [String] Called Display Name [String] Calling Party Number [String] Calling Device Name [String] Calling Display Name [String] Recommended Action No action is required.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms MaxDevicesPerProviderExceeded An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiMaxDevicesPerProviderExceeded.
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RSVP Agent Recommended Action First, go to Cisco Unified CM Administration to check the configuration of the devices that are part of the Media Resource Groups in the Media Resource Group List that was specified in the alarm (Media Resource Group List Configuration window and Media Resource Group Configuration window in Unified CM Administration).
Check to be sure that the IP Voice Media Streaming App service is enabled on that Unified CM node (Cisco Unified Serviceability > Tools > Service Activation) and if it is not enabled, activate the Cisco IP Voice Media Streaming App service. Devices should try to register. You can also check the status of the service to be sure it is showing as Started (Tools >...
CPU are occurring. Correct any anomalous memory issues you find. If you do not find any issues with memory, collect the system/application event logs and the performance (perfmon) logs and report this alarm to the Cisco Technical Assistance Center (TAC). MohNoMoreResourcesAvailable No more MOH resources available.
If all available streams are already in use, none can be allocated. Finally, check the Music On Hold Audio Source Configuration window in Cisco Unified CM Administration to confirm that at least one audio source is configured. If an audio source is not configured, upload an audio file and then configure the audio source in Cisco Unified CM Administration (refer to the Music On Hold configuration documentation for specific details).
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms side of the call supports only IPv6 and so an MTP needs to be inserted to perform the necessary conversion between IPv4 and IPv6 packets), or multimedia capability (if a call involving video and/or data in addition to audio requires insertion of an MTP or transcoder then the MTP/transcoder which supports multimedia will be inserted).
To check all the Media Resource Groups and their priority go the Media Resources and Media Resource Group List of Cisco Unified CM Administration page and click the appropriate Media Resource Group List and check the Selected Media Resource Groups; the priority decreases from top to bottom. So, the...
Taking the channel out of service intentionally to perform maintenance on either the near- or far-end; MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager; MGCP gateway doesn't respond to an MGCP command sent by Unified CM three times;...
In Cisco Unified CM Administration (System > Cisco Unified CM Group), configure at least one Cisco Unified CM node for the Cisco Unified CM Group referenced in this alarm. The Cisco Unified CM Group is part of the device pool to which the specified phone belongs.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity WARNING Recommended Action If you notice single small numbers of these alarms in isolation, no action is required on your part.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Parameters Category(String) Reason Code(String) Report Timestamp(String) Device name.(String) Device IP address.(String) Directory number(String) Recommended Action Investigate the cause for problem report. RejectedRoutes Rejected route due to Untrusted status. This alarm is generated when Unified CM learned a route from the IME server. However, due to the configured Trusted or Untrusted list, the route was rejected.
If you cannot identify the cause through these steps, gather the CCM (SDI) trace and contact the Cisco Technical Assistance Center; TAC may be able to locate a cause code which may provide additional explanation for this alarm.
Communications Manager (Cisco Unified CM). Either add the phone to Cisco Unified CM or remove the phone from the network. If you still get this error after removing the phone(s), go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Spare partition under "Disk Usage" tab in RTMT. If the disk usage shown under that tab is higher than configured value in SparePartitionLowWaterMarkExceeded alert configuration, contact Cisco TAC to troubleshoot the cause of high disk usage in Common partition.
Perform sync manually or wait till next scheduled next sync. SIPStopped Cisco CallManager is not ready to handle calls for the indicated SIP device. Possible reasons could be internal database error, the SIP device is not activated on this node, the SIP device failed to register or the SIP device was deleted from admin page.
If the alarm is unexpected, check whether the StationPortInitError alarm also fired. Check the Device Pool assigned to the SIP device identified in this alarm to ensure that the Cisco Unified Communications Manager Group of the Device Pool includes the Unified CM node that issued the alarm.
Cisco Unified Reporting web page. If the database replication status is good, reset the device. If the problem still persists, restart the TFTP service and the Cisco Unified CM service from the Control Center - Feature Services web page.
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CCMAdmin device page. If the device is a Cisco phone, confirm database replication has a "good status" in the Unified CM Database Status report. This can be found on the Cisco Unified Reporting web page. If the database replication status is good, reset the device. If the problem still persists, restart the TFTP service and the Cisco Unified CM service from the Control Center - Feature Services web page.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms SIPTrunkPartiallyISV Some of the remote peers are not available to handle calls for this SIP Trunk. The alarm provides a list of available remote peers and a list of unavailable remote peers, where each peer is separated by semicolon.
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To fix this issue, perform the following steps: If remote peer is Unified CM, in the remote peer Serviceability application, choose Tools > – Control Center (Feature Services) and ensure the Cisco CallManager service is activated and started. – In the Unified CM Administration for the remote peer, choose Device > Trunk, and ensure the SIP trunk exists with the incoming port in associated SIP Trunk Security Profile configured to be same as originating side SIP Trunk destination port.
DNS server is properly configured. ping <remote peer>, SoftwareLicenseNotValid There is no valid software license; the Cisco IP Voice Media Streaming App service requires a valid software license to operate. History Cisco Unified Communications Release Action 8.0(1)
None TotalProcessesAndThreadsExceededThresholdStart The current total number of processes and threads has exceeded the maximum number of tasks configured for Cisco RIS Data Collector service parameter. This situation could indicate some process is leaking or some process has thread leaking. Facility/Sub-Facility...
Recommended Action Try restarting the CMI service. If the problem persists, collect the system/application event logs and the performance (perfmon) logs and report to Cisco Technical Assistance Center (TAC). UnableToSetorResetMWI An error occurred when setting the message waiting indication (MWI) lamp...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Alert Manager Parameters Device Name(String) Login Date/Time(String) Login UserID(String) Reason(String) Recommended Action Try again with valid credentials or try resetting the credentials. UserUserPrecedenceAlarm User-to-user IE was not successfully tunneled to destination; please refer to reason code for additional details.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Enum Definitions Code Definition HopCountExceeded—The hop count field in passing User-to-User IE exceeded the maximum value of 10. The reason could be the presence of routing loops across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on). The recommended action is to check that no routing loops exist across the Unified CM trunk interfaces (PRI, intercluster trunk, and so on) and gateway (H.323) devices...
Warning-Level Alarms BeginThrottlingCallListBLFSubscriptions Cisco Unified Communications Manager has initiated throttling of CallList BLF Subscriptions as a preventive measure to avoid overloading the system. This alarm is raised when the total number of active BLF subscriptions exceeds the configured limit set by the Presence Subscription Throttling Threshold service parameter.
Parameters ErrorText(String) Error(ULong0 Recommended Action Check the status of the MOH device. If it is not registered and available, restart the Cisco IP voice Media Streaming App service or restart the server. Cisco Unified Communications Manager Managed Services Guide 6-296...
Trace Name [String] OS Error Text [String] Recommended Action This error may be due to a memory resource shortage. Restart the Cisco IP Voice Media Streaming App service or restart the Cisco Unified CM server. kMOHDeviceRecordNotFound MOH device was not found for the server. This device gets added automatically when a server gets added to the configuration.
Recommended Action If MOH functionality is required, you will have to remove and readd the device to database. Adding and removing the device may impact other configuration settings, for example, Cisco Unified Caution Communications Manager groups and media resource groups.
Parameters Codec Type [String] Multicast IP Address [String] Recommended Action Correct the setting on the Music-on-Hold device configuration for multicast address. SSODisabled Single Sign On (SSO) disabled on Cisco Unified CM. History Cisco Unified Communications Release Action 8.5(1) New alarm added for this release.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Warning-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/IMS Severity Warning Parameters Message(String) Recommended Action Get non null ticket and retry. SSOServerUnreachable SSO server could not be reached. History Cisco Unified Communications...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Warning Parameters Servlet Name [String] Reason [String] Recommended Action Check if Tomcat service is up. Notice-Level Alarms The notice-level alarm is 5 and no action is needed unless the information is unexpected. Notifications about interesting system-level conditions which are not error conditions.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Parameters Authentication failure due to expired soft lock.(String) Recommended Action Administrator may reset the credential. authMustChange Authentication failed because it is marked that it must be changed by the user.“User must change” is set on this credential.
Message(String) Recommended Action Regenerate the certificate that is about to expire by accessing the Cisco Unified Operating System and go to Certificate Management. If the certificate is issued by a CA, generate a CSR, submit the CSR to CA, obtain a fresh certificate from CA, and upload it to Cisco Unified CM.
Recommended Action Ensure credential (user name) exists. Could be a database problem. DbInsertValidatedDIDFailure The Insertion of a IME provided e164DID has failed. A failure occurred attempting to insert a Cisco Unified Active Link learned DID Cisco Unified Serviceability Alarm Definition Catalog...
No action is required. H323Started Cisco CallManager is ready to handle calls for the indicated H323 device. Cisco Unified Communications Manager is ready to communicate with the indicated H.323 device. Note that this alarm describes the readiness of Unified CM to communicate with the indicated device, but does not provide information about the state of the H.323 device (whether it is ready to communicate as well).
Parameters Trace Name [String] Recommended Action No action is required. Monitor for reoccurrence. This could be an indication of a security issue. MGCPGatewayGainedComm The MGCP gateway has established communication with Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 8.0(1)
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Recommended Action Informational purposes only; no action is required. MaxCallDurationTimeout An active call was cleared because the amount of time specified in the Maximum Call Duration Timer service parameter had elapsed. If the allowed call duration is too short, you can increase the value. If you do not want a limit on the duration of an active call, you can disable the limit.
Notice-Level Alarms Recommended Action If the duration of the call is too short, increase the value in the Cisco CallManager service parameter or disable the maximum duration by setting the Maximum Call Duration Timer parameter to zero. If you suspect a hung gateway port, check the trace files around the time that this alarm occurred to search for the gateway that was involved in the call, then check the status of that gateway to determine if all ports are functioning normally.
Recommended Action Notification purposes only; no action is required. SIPNormalizationScriptClosed Cisco Unified CM has closed the script for the SIP device. The script is closed at one of the following conditions: The indicated device (SIP trunk) was reset manually or automatically.
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Cisco Unified CM Administration. DeviceResetAutomatically—The associated device is reset automati- cally; the reset was triggered by an execution error in the script. DeviceDeleted—The associated device is manually deleted in Cisco Unified CM Administration. ScriptDisassociated—A configuration change occurred in Cisco Unified CM Administration and the script is no longer associated with the device.
The script failed due to execution errors that occurred three times within a 10 minute period. As a result, the normalization script for the indicated SIP device has been disabled. Cisco Unified CM do not attempts to automatically reset either the script or the device for the purpose of recovering the script.
SIPStarted Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to or from the SIP device.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Notice-Level Alarms Outgoing Port Number. [UInt] Incoming Transport Type [Enum] Outgoing Transport Type [Enum] IPV6Address [Optional]. [String] Enum Definitions for DeviceType 131—SIP_TRUNK • Enum Definitions for InTransportType Code Definition TCP/UDP Enum Definitions for OutTransportType...
SMDICmdError CMI receives an invalid incoming SMDI message. There are two kinds of incoming messages that Cisco Unified Communications Manager can accept from the voice messaging system; they are OP:MWI(SP)nnnnnnn!(D) and RMV:MWI(SP)nnnnnnn!(D) (where:nnnnnnnnnn = station number (can be 7 or 10 digits), (D) = End Of Transmission, (SP) = space).
Severity NOTICE Routing List Event Log Parameter(s) Invalid SMDI command(String) Recommended Action Verify that the Cisco Messaging Interface service parameter Validate DNs is set to false. TestAlarmNotice Testing notice alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER Cisco Unified Serviceability Alarm Definition Catalog System/Test Severity...
The current total number of processes and threads is less than the maximum number of tasks configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. This can occur because a product which was integrated into Cisco Unified Communications Manager has been disabled or deactivated, which reduces the total number of processes and threads running on the system.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity INFORMATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms EventStatus (String) AuditDetails (String) ComponentID (String) Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog System/Java Applications Severity Informational (6) Recommended Action None BuildStat Device configuration files are being built. This alarm provides information about the BUILD ALL operation to build all types of configuration files.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Error (String) Recommended Action Verify connectivity between cluster nodes. CLM_IPSecCertUpdated IPSec self-signed cert updated. The IPSec self-signed cert from a peer node in the cluster has been imported due to a change.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Node's New IP(String) Recommended Action None CLM_PeerState Current ClusterMgr session state.The ClusterMgr session state with another node in the cluster has changed to the current state. Facility/Sub-Facility CCM_CLUSTERMANAGER/CLUSTERMANAGER Cisco Unified Serviceability Alarm Definition Catalog...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms credUpdateFailure The credential update failed most likely because the credential did not pass the security requirements (too short or credential used before, for example). History Cisco Unified Communications Release Action 7.0(1)
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Parameters EngineScheduleID [String] Recommended Action None DRFLA2MAFailure DRF Local Agent to Master Agent connection has some problems. History Cisco Unified Communications Manager Release Action 8.0(1) New name changed from CiscoDRFLA2MAFailure.
Informational (6) Parameters Initialization State [String] Initialization Time [String] Initialization Time in Milliseconds [UInt] Recommended Action None CMIServiceStatus CMI service is running and working properly.Cisco Unified Serviceability Alarm Definition Catalog. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCMIServiceStatus.
Total Initialization Time [String] Total Initialization Time in Milliseconds [UInt] Recommended Action None ConnectionToPDPInService A connection was successfully established between Cisco Unified Communications Manager (Unified CM) and the policy decision point (PDP). Cisco Unified Serviceability Alarm Definition Catalog CallManager/CallManager Severity...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action None CriticalEvent Failed to write into the primary file path. Audit Event is generated by this application. Cisco Unified Serviceability Alarm Catalog AuditLog Severity INFORMATIONAL Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space.
CallManager service is not available to process request; verify that the Call- Manager service is active. Check the Cisco Unified Serviceability Control Center section in Cisco Unified CM Administration (Tools > Control Center - Feature Services) Device has unregistered with Cisco Unified Communications Manager Device failed to rehome to Cisco Unified Communications Manager;...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for informational purposes only; no action is required. CtiLineOpened Application opened the line. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineOpened.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity INFORMATIONAL Routing List Sys Log Event Log Parameter(s) Directory Number(String) Device Name(String) Recommended Action This alarm is for informational purposes only; no action is required.
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Unified CM node experiencing high CPU usage. Make sure that the network connectivity between Unified CM and the application by pinging the application server host from Cisco Unified OS Administration and take steps to establish connectivity if it has been lost.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Value Definition User is not authorized to connect to CTI using TLS. Consider the appli- cation configuration and security configuration for the user, for TAPI applications review the Control Panel >Phone and Modem Options >...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms IPAddress(String) IPV6Address(String) Recommended Action This alarm is for informational purposes only; no action is required. CtiDeviceOutofService Device is out of service. History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiDeviceOutofService.
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Definition Unknown CallManager failure Device has unregistered with Cisco Unified Communications Manager; wait for the device to register CTI failed to rehome the line; verify that the device is registered Undefined line, possible cause could be that line is no more active on...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Recommended Action This alarm is for informational purposes only; no action is required. CtiLineInService Line is back in service History Cisco Unified Communications Release Action 8.0(1) Name changed from kCtiLineInService.
DeviceApplyConfigInitiated Device Apply Config initiated. This alarm occurs when a system administrator presses the Apply Config button in Cisco Unified Communications Manager (Unified CM). The Apply Config button initiates a conditional restart on devices that support conditional restart. This button triggers the system to determine if any relevant configuration has changed for the device.
30032 SCCP_GATEWAY_VIRTUAL_PHONE 30035 IP_STE Recommended Action None DeviceImageDownloadStart Cisco IP Phone has started downloading its firmware load (image). History Cisco Unified Communications Release Action Added DeviceImageDownloadStart to the Phone Catalog in the CallManager alarm definitions. Cisco Unified Serviceability Alarm Definition Catalog...
Alternate Syslog Data Collector Parameters DeviceName(String) IPAddress(String) Active(String) RequestedLoadId(String Recommended Action No action is required. DeviceImageDownloadSuccess Cisco IP Phone has successfully downloaded its image. History Cisco Unified Communications Release Action 8.1(5) • Included Routing List. Updated Parameters. • Included Enum Definitions - Method •...
Enum Definitions - Method Value Definition TFTP HTTP PPID Recommended Action No action is required. DeviceRegistered A device successfully registered with Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 8.5(1) Following information is updated: • Enum Definitions for Performance Monitor ObjType 8.0(1)
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Routing List Sys Log Event Log Data Collector SNMP Traps Parameters Device name.[String] Device MAC address [Optional].[String] Device IP address [Optional].[String] Protocol.[String] Device description [Optional].[String] User ID [Optional].[String] Load ID.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms 7916_24_BUTTON_LINE_EXPANSION_MODULE CKEM_36_BUTTON_LINE_EXPANSION_MODULE UNKNOWN_MGCP_GATEWAY UNKNOWN 30027 ANALOG_PHONE 30028 ISDN_BRI_PHONE 30032 SCCP_GATEWAY_VIRTUAL_PHONE Enum Definitions for IPAddrAttributes Code Reason Unknown—The device has not indicated what this IPv4 address is used for. Administrative only—The device has indicated that this IPv4 address is used for administrative communication (web interface) only.
Device reset initiated on the specified device. This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. Reset may cause the device to shut down and come back in service. A device can be reset only when it is registered with Cisco Unified Communications Manager.
Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Reason(String) Recommended Action Ensure that the new configurations is appropriate one for the backup/restore operation. EMAppStarted EM Application started successfully. Cisco Unified Serviceability Alarm Definition Catalog System/EMAlarmCatalog Severity...
EndPointResetInitiated This alarm occurs when a device is reset via the Reset button in Cisco Unified CM Administration. Reset causes the device to shut down and come back in service. A device can be reset only when it is registered with Cisco Unified Communications Manager.
Device restart initiated or Apply Config initiated on the specified device. This alarm occurs when a device is restarted via the Restart button in Cisco Unified CM Administration window or when a system administrator presses the Apply Config button for a device that does not support conditional restart.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Parameters Event Class ID [String] Event class message [String] Event Specific Message [String] Recommended Action None IDSEngineInformation No error has occurred but some routine event completed in IDS database engine. This alarm is informational.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ITLFileRegenerated New ITL File has been generated. This usually means that a new certificate related to ITLFile has been modified. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kCFBICMPErrorNotification CFB stream ICMP error. A SW CFB RTP stream had an ICMP (Internet Control Message Protocol) port unreachable error. The stream has been terminated. This ICMP error is a result of the destination end-point does not have the receiving UDP/RTP port open to receive packets.
Manager has failed to respond to control messages. The TCP control connection to Cisco Unified CM is being suspended. This will cause a switch to another Cisco Unified CM if one is available otherwise the device will be unavailable. There may be a shortage of CPU resource or some other error condition on the Cisco Unified CM server.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kDeviceMgrRegisterWithCallManager Register with Cisco Unified Communications Manager. The software media device registered with the specified Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows.
Trace Name [String] OS Error Code [Int] OS Error Description [String] Recommended Action None kDeviceMgrUnregisterWithCallManager Unregister with Cisco Unified Communications Manager. A media device has unregistered with the specified Cisco Unified Communications Manager. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms kIPVMSStarting The Cisco IP Voice Media Streaming App service is starting. History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1).
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms History Cisco Unified Communications Release Action 3.x and 4.x Added for Windows. 7.0(1) Obsoleted. 8.0(1) This alarm is available in 8.0(1). Severity changed from Error to Informational. • OS Error Description(String) parameter is added.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Severity Informational (6) Recommended Action No action is required. kMOHRewindStreamControlNull Attempted to rewind an inactive MOH audio source. An attempt was made to rewind or restart the Music-on-Hold audio source that is inactive. This has been ignored.
Codec Type [String] Recommended Action None kMTPDeviceStartingDefaults One or more Cisco IP Voice Media Streaming App service parameter settings for the MTP device were not found in the database. The default values are included here. History Cisco Unified Communications Release Action 3.x and 4.x...
Cisco Unified Serviceability Alarm Definition Catalog CallManager/IpVms Severity Informational (6) Recommended Action Set the Music-on-Hold service parameter for Cisco IP Voice Media Streaming App service. LoadShareDeActivateTimeout There was timeout during wait for DeActivateLoadShare acknowledgement. Facility/Sub-Facility CCM_TCD-TCD Cisco Unified Serviceability Alarm Definition Catalog...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms LogFileSearchStringFound The search string has been found in the log file. Trace and Log Central has found the search string that the user has configured. Facility/Sub-Facility CCM_TCT-LPMTCT Cisco Unified Serviceability Alarm Definition Catalog...
Calling Party Number(String) Called Party Number(String) Recommended Action If the duration of the hold time is too short, increase the value in the Cisco CallManager service parameter or disable the maximum duration by setting the Maximum Hold Duration Timer parameter to zero.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms RollBackToPre8.0Enabled Roll Back to Pre 8.0 has been enabled in the Enterprise Parameter page. Cisco Unified Serviceability Alarm Catalog System/TVS Severity INFORMATIONAL Routing List Event Log Data Collector Sys Log Recommended Action None.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Enum Definitions -Reason Code Value Definition Expired Unreachable Recommended Action This alarm is provided for historic and informational purposes. It helps you understand why certain numbers are in your routing tables, and why others are not. This historical information is useful to help determine why a call to a particular number is not going over IP, when you expect it to.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms Unified CM received a Publish Revoke message or Withdraw message from the SAF Forwarder but the service ID in the message is not recognized by Unified CM. Unified CM may not recognize the service ID if the service ID was mistyped in the publish revoke CLI command, or if the service was previously withdrawn.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Informational-Level Alarms ServiceActivated This service is now activated. Facility/Sub-Facility CCM_SERVICEMANAGER-GENERIC Cisco Unified Serviceability Alarm Definition Catalog System/Service Manager Severity Informational (6) Parameters Service Name(String) Recommended Action None ServiceDeactivated The service is now deactivated.
Event Log Recommended Action No action required. This informational message indicates alarm SoftwareLicenseNotValid is cleared. StationAlarm A station device sent an alarm to Cisco Unified Communications Manager, which acts as a conduit from the device to generate this alarm. Facility/Sub-Facility CCM_CALLMANAGER-CALLMANAGER...
Events can be phone calls, KeepAlive messages, or excessive SCCP or non-SCCP messages. The maximum number of allowed events is controlled by the Cisco CallManager service parameter, Max Events Allowed. When an individual device exceeds the number configured in that service parameter, Unified CM closes the TCP connection to the device;...
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in CertMonitor Alarm Catalog Alarm Name Severity Description CertExpired EMERGENCY Certificate has Expired and needs to be changed at the earliest.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kCtiLineCallInfoResArrayOverflow WARNING Possible internal array overflow condition while generating response to application request for call information. kCtiLineOpenFailAccessDenied WARNING Line open failed.
Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Obsolete Alarms in DB Alarm Catalog Alarm Name Severity Description ErrorChangeNotifyReconcile ALERT A change notification shared memory reconciliation has occurred. Obsolete Alarms in IpVms Alarm Catalog...
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kFixedInputAudioCaptureCreateFaile ERROR Get fixed system device enumerator failure. kFixedInputClassEnumeratorCreateFa ERROR Create fixed class enumerator failure. iled kFixedInputCreateGraphManagerFail ERROR Get fixed graph manager failure.
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Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Obsolete Alarms in Cisco Unified Communications Manager Release 8.0(1) Alarm Name Severity Description kGetIpVmsRenderInterfaceFailed ERROR Get IP VMS render filter private interface failure. kGetMediaControlFailed ERROR Get media control failure. kGetMediaPositionFailed ERROR Get media position failure.
A CCN system comprises multiple regions, with each region consisting of several Cisco Unified CM groups with multiple Cisco Unified CM servers. The MIB can be used by the Cisco Unified CM application, Cisco Unified CM Administration, to present provision and statistics information.
Deprecated ccmMediaDeviceStatusReason; Added ccmMediaDeviceUnregReason and ccmMediaDeviceRegFailReason in ccmMediaDeviceTable. Deprecated ccmCTIDeviceStatusReason; Added ccmCTIDeviceUnregReason and ccmCTIDeviceRegFailReason in ccmCTIDeviceTable Deprecated ccmH323DevStatusReason; Added ccmH323DevUnregReason and ccmH323DevRegFailReason in ccmH323DeviceTable. Deprecated ccmVMailDevStatusReason; Added ccmVMailDevUnregReason and ccmVMailDevRegFailReason in ccmVoiceMailDeviceTable. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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Added following objects in ccmCTIDeviceInetAddressIPv4 ccmCTIDeviceTable ccmCTIDeviceInetAddressIPv6 These objects replaced the ccmCTIDeviceInetAddressType and ccmCTIDeviceInetAddress. Deprecated following objects in ccmCTIDeviceInetAddressType ccmCTIDeviceTable ccmCTIDeviceInetAddress Added following OBJECT-GROUP ccmCTIDeviceInfoGroupRev3. This group replaced the ccmCTIDeviceInfoGroupRev2 Deprecated following OBJECT-GROUP ccmCTIDeviceInfoGroupRev2 Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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Deprecated following objects in ccmSIPDevInetAddressType ccmSIPDeviceTable ccmSIPDevInetAddress Deprecated following objects in ccmMediaDeviceInetAddressType ccmMediaDeviceTable ccmMediaDeviceInetAddress Added following scalar objects ccmH323TableEntries ccmSIPTableEntries Obsoleted ciscoCcmMIBComplianceRev3 MODULE-COMPLIANCE Deprecated ciscoCcmMIBComplianceRev4 MODULE-COMPLIANCE Added ciscoCcmMIBComplianceRev5 MODULE-COMPLIANCE Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Table 7-1 History of MIB Revisions (continued) Date Action Description ccmH323DevProductId, ccmVMailDevProductId ciscoCcmMIBComplianceRev2 ccmInfoGroupRev1 ccmPhoneInfoGroupRev1 ccmGatewayInfoGroupRev1 ccmCTIDeviceInfoGroup ccmNotificationsInfoGroup ccmPhoneInfoGroupRev2 ccmGatewayInfoGroupRev2 ccmMediaDeviceInfoGroupRev1 ccmCTIDeviceInfoGroupRev1 ccmH323DeviceInfoGroup ccmVoiceMailDeviceInfoGroup Cisco Unified Communications Manager Managed Services Guide 7-10 OL-22523-01...
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Added ccmH323DeviceInfo and ccmVoiceMailDeviceInfo objects Updated ccmRegionAvailableBandwidth definition to include two more bandwidth types: bwGSM and bwWideband Deprecated ccmTimeZoneOffset object Added ccmTimeZoneOffsetHours and ccmTimeZoneOffsetMinutes to ccmTimeZoneTable Cisco Unified Communications Manager Managed Services Guide 7-11 OL-22523-01...
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The ccmGatewayTrunkInfo (this was never supported) Added ccmMediaDeviceStatusReason ccmMediaDeviceStatusReason, ccmMediaDeviceTimeLastStatusUpdt ccmMediaDeviceTimeLastRegistered to ccmMediaDeviceTable Added More types to ccmMediaDeviceType Added Rejected status to ccmMediaDeviceStatus Deprecated The ccmGatekeeperTable definition Added Rejected status to ccmGatekeeperstatus Updated ccmMIBCompliance statements Cisco Unified Communications Manager Managed Services Guide 7-12 OL-22523-01...
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MIB) Added ccmPhoneFailedTable and ccmPhoneStatusUpdateTable Added ccmMIBNotifications Added New ccmGatewayType and ccmPhoneType Added This revision clause. 03-10-2000 The initial version of this MIB module ::= { ciscoMgmt 156 } Cisco Unified Communications Manager Managed Services Guide 7-13 OL-22523-01...
RFC 2578. noError: No Error unknown: Unknown error cause noEntryInDatabase: Device not configured properly in the Cisco Unified CM database databaseConfigurationError: Device configuration error in the Cisco Unified CM database Cisco Unified Communications Manager Managed Services Guide...
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Indicates Cipher mismatch during TLS handshake process directoryNumberMismatch: Indicates mismatch between the directory number that the SIP device is trying to register with and the directory number configured in the Cisco Unified CM for the SIP device malformedRegisterMsg: Indicates that SIP device attempted to register with Cisco Unified CM, but...
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The device type reported by the device does not match the device type configured on the Cisco Unified CM addressingModeMismatch: (SCCP only) The Cisco Unified CM detected an error related to the addressing mode configured for the device. One of the following errors were detected: The device is configured to use only IPv4 addressing, but did not specify an IPv4 address.
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Device not configured properly in the Cisco Unified CM database databaseConfigurationError: Device configuration error in the Cisco Unified CM database deviceNameUnresolveable: The Cisco Unified CM is unable to resolve the device name to an IP Address internally maxDevRegExceeded: Maximum number of device registrations have been reached...
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Cisco Unified CM detected that the device attempted to register to two nodes at the same time. Cisco Unified CM initiated a restart to the phone to force it to re-home to a single node.
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CcmDeviceStatus ::= TEXTUAL-CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a device with the local Cisco Unified CM. The status is as follows: – unknown—The registration status of the device is unknown –...
CcmDeviceLineStatus ::= TEXTUAL-CONVENTION STATUS current DESCRIPTION This syntax is used to identify the registration status of a line of the device with the local Cisco Unified CM. The status is as follows: unknown—The registration status of the device line is unknown –...
An entry (conceptual row) in the CallManager Group table, containing the information about a CallManager group in a Cisco Unified CM cluster. An entry is created to represent a CallManager Group. New entries to the CallManager Group table in the database are created when the User inserts a new CallManager Group via the CallManager Web Admin pages.
STATUS current DESCRIPTION The table containing information of all the Cisco Unified CMs in a Cisco Unified CM cluster that the local Cisco Unified CM knows about. When the local Cisco Unified CM is restarted, this table will be refreshed.
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a CallManager in a Cisco Unified CM cluster. ::= { ccmEntry 1 } ccmName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
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SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies IP address of the Cisco Unified CM. The type of address for this is identified by ccmInetAddressType. ::= { ccmEntry 7 } Cisco Unified Communications Manager Managed Services Guide 7-24...
STATUS current DESCRIPTION The unique ID of the Cluster to which this Cisco Unified CM belongs. At any point in time, the Cluster ID helps in associating a Cisco Unified CM to any given Cluster. ::= { ccmEntry 8 }...
An entry (conceptual row) in the Region Table, containing the information about a region. INDEX { ccmRegionIndex } ::= { ccmRegionTable 1 } CcmRegionEntry ::= SEQUENCE { ccmRegionIndex CcmIndex, ccmRegionName SnmpAdminString ccmRegionIndex OBJECT-TYPE SYNTAX CcmIndex Cisco Unified Communications Manager Managed Services Guide 7-26 OL-22523-01...
SYNTAX SEQUENCE OF CcmRegionPairEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The table containing the list of all geographical region pairs defined for a Cisco Unified CM cluster. The pair consists of the Source region and Destination region. ::= { ccmGeneralInfo 5 } ccmRegionPairEntry OBJECT-TYPE...
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For low bandwidth using G.723 codec bwG729: For low bandwidth using G.729 codec bwG711: For high bandwidth using G.711 codec bwGSM: For GSM bandwidth 13K bwWideband: For Wideband 256K. ::= { ccmRegionPairEntry 3 } Cisco Unified Communications Manager Managed Services Guide 7-28 OL-22523-01...
OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Time Zone group entry in the table. ::= { ccmTimeZoneEntry 1 } ccmTimeZoneName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
DESCRIPTION An entry (conceptual row) in the device pool Table, containing the information about a particular device pool. INDEX { ccmDevicePoolIndex } ::= { ccmDevicePoolTable 1 } CcmDevicePoolEntry ::= SEQUENCE { Cisco Unified Communications Manager Managed Services Guide 7-30 OL-22523-01...
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STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Device Pool entry in the table. Each entry contains Region, Date/Time Group and CallManager Group criteria that will be common among many devices, for that entry.
OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies an entry in the ccmProductTypeTable. ::= { ccmProductTypeEntry 1 } Cisco Unified Communications Manager Managed Services Guide 7-32...
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Cisco Management Information Base CISCO-CCM-MIB ccmProductType OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only STATUS current DESCRIPTION The type of the product as defined in the Cisco Unified CM database. ::= { ccmProductTypeEntry 2 } ccmProductName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..100)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the product as defined in the Cisco Unified CM database.
STATUS current DESCRIPTION The table containing the list of all IP Phone devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed.
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Phone within the Cisco Unified CM. ::= { ccmPhoneEntry 1 } ccmPhonePhysicalAddress OBJECT-TYPE SYNTAX MacAddress MAX-ACCESS read-only...
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::= { ccmPhoneEntry 7 } ccmPhoneTimeLastRegistered OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time when the phone last registered with the Cisco Unified CM. ::= { ccmPhoneEntry 8 } ccmPhoneE911Location OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..255)) MAX-ACCESS read-only STATUS current DESCRIPTION The E911 location of the phone.
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A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable. A value of 0 indicates that the index to the ccmProductTypeTable is Unknown. ::= { ccmPhoneEntry 18 } ccmPhoneProtocol OBJECT-TYPE SYNTAX CcmPhoneProtocolType MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-37 OL-22523-01...
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The name of the phone. The name of the phone can be <prefix> + MAC Address, where <prefix> is SEP for Cisco SCCP and SIP Phones. In the case of other phones such as communicator (soft phone) it can be free-form name, a string that uniquely identifies the phone.
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If the upgrade fails then the ccmPhoneLoadID has the configured load ID and ccmPhoneActiveLoadID has the actual load ID that is running on the phone. ::= { ccmPhoneEntry 25 } ccmPhoneUnregReason OBJECT-TYPE SYNTA CcmDevUnregCauseCode MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-39 OL-22523-01...
OBJECT-TYPE SYNTAX CcmPhoneFailedEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the PhoneFailed Table, one for each phone failure in the Cisco Unified INDEX { ccmPhoneFailedIndex } ::= { ccmPhoneFailedTable 1 } CcmPhoneFailedEntry ::= SEQUENCE { ccmPhoneFailedIndex CcmIndex,...
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SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that is incremented with each new entry in the ccmPhoneFailedTable. This integer value will wrap if needed. ::= { ccmPhoneFailedEntry 1 } ccmPhoneFailedTime OBJECT-TYPE...
An entry (conceptual row) in the PhoneStatusUpdate Table, one for each phone status update in the Cisco Unified CM. INDEX { ccmPhoneStatusUpdateIndex } ::= { ccmPhoneStatusUpdateTable 1 } CcmPhoneStatusUpdateEntry ::= SEQUENCE { ccmPhoneStatusUpdateIndex CcmIndex, Cisco Unified Communications Manager Managed Services Guide 7-43 OL-22523-01...
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SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that is incremented with each new entry in the ccmPhoneStatusUpdateTable. This integer value will wrap if needed. ::= { ccmPhoneStatusUpdateEntry 1 } ccmPhoneStatusPhoneIndex OBJECT-TYPE...
States the type of phone status change. unknown: Unknown status phoneRegistered: Phone has registered with the Cisco Unified CM phoneUnregistered: Phone is no longer registered with the Cisco Unified CM phonePartiallyregistered: Phone is partially registered with the Cisco Unified CM ::= { ccmPhoneStatusUpdateEntry 4 }...
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that uniquely identifies a Phone Extension within the Cisco Unified CM. ::= { ccmPhoneExtnEntry 1 } ccmPhoneExtn OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24))
STATUS current DESCRIPTION The table containing the list of all gateway devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmGatewayInfo 1 }...
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STATUS current DESCRIPTION This is the Gateway name assigned to the Gateway in the Cisco Unified CM. This name is assigned when a new device of type Gateway is added to the Cisco Unified CM. ::= { ccmGatewayEntry 2 }...
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MAX-ACCESS read-only STATUS current DESCRIPTION The status of the gateway. The Gateway status changes from Unknown to Registered when the Gateway registers itself with the local Cisco Unified CM. ::= { ccmGatewayEntry 5 } ccmGatewayDevicePoolIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only...
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The D-Channel is down unknown(3):The D-Channel status is unknown notApplicable(4): The D-channel status is not applicable for this gateway. ::= { ccmGatewayEntry 13 } ccmGatewayDChannelNumber OBJECT-TYPE SYNTAX Integer32 (-1..24) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-51 OL-22523-01...
::= { ccmGlobalInfo 8 } ccmUnregisteredGateways OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of gateways that are unregistered or have lost contact with the local call manager. ::= { ccmGlobalInfo 9 } Cisco Unified Communications Manager Managed Services Guide 7-53 OL-22523-01...
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SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of CTI devices that are registered and actively in communication with the local call manager. ::= { ccmGlobalInfo 14 } ccmUnregisteredCTIDevices OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-54 OL-22523-01...
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OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of voice messaging devices whose registration requests were rejected by the local call manager. ::= { ccmGlobalInfo 19 } ccmCallManagerStartTime OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-55 OL-22523-01...
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This value and sysUpTime should be used together to find if the table has changed or not. When the SNMP service is restarted this value will be reset to 0. ::= { ccmGlobalInfo 23 } ccmGatewayTableStateId OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-56 OL-22523-01...
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The initial value of this object is 0, which indicates that no entries have been added to this table. When the SNMP service is restarted this value will be reset to 0. ::= { ccmGlobalInfo 27 } ccmPhFailedTblLastAddedIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-57 OL-22523-01...
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::= { ccmGlobalInfo 30 } ccmPartiallyRegisteredPhones OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION The number of phones that are partially registered with the local Cisco Unified CM. ::= { ccmGlobalInfo 31 } ccmH323TableEntries OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only STATUS current DESCRIPTION The current number of entries in ccmH323DeviceTable.
STATUS current DESCRIPTION The table containing a list of all Media Devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmMediaDeviceInfo 1 }...
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a Media Device entry in the table. ::= { ccmMediaDeviceEntry 1 } ccmMediaDeviceName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
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SYNTAX InetAddressIPv4 MAX-ACCESS read-only STATUS current DESCRIPTION This object identifies the last known primary IPv4 address of the Media Device. This object contains value zero if IPV4 address is not available. Cisco Unified Communications Manager Managed Services Guide 7-61 OL-22523-01...
STATUS current DESCRIPTION—The table containing a list of all CTI (Computer Telephony Integration) Devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed.
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SYNTAX SnmpAdminString (SIZE(0..64)) MAX-ACCESS read-only STATUS current DESCRIPTION The name of the CTI Device. This name is assigned to the CTI Device when it is added to the Cisco Unified CM. Cisco Unified Communications Manager Managed Services Guide 7-63 OL-22523-01...
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MAX-ACCESS read-only STATUS current DESCRIPTION The status of the CTI Device. The CTI Device status changes from unknown to registered when it registers itself with the local Cisco Unified CM. ::= { ccmCTIDeviceEntry 5 } ccmCTIDevicePoolIndex OBJECT-TYPE SYNTAX CcmIndexOrZero MAX-ACCESS read-only...
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The reason code associated with unregistered CTI Device. ::= { ccmCTIDeviceEntry 16 } ccmCTIDeviceRegFailReason OBJECT-TYPE SYNTAX CcmDevRegFailCauseCode MAX-ACCESS read-only STATUS current DESCRIPTION The reason code associated with registration failed CTI Device. Cisco Unified Communications Manager Managed Services Guide 7-65 OL-22523-01...
An arbitrary integer, selected by the local system, that identifies a Directory Number of a CTI Device. ::= { ccmCTIDeviceDirNumEntry 1 } ccmCTIDeviceDirNum OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..24)) MAX-ACCESS read-only STATUS current DESCRIPTION A Directory Number of the CTI Device. Cisco Unified Communications Manager Managed Services Guide 7-66 OL-22523-01...
Enabling this object will allow the Cisco Unified CM agent to generate the following alarms: ccmCallManagerFailure, ccmMediaResourceListExhausted, ccmRouteListExhausted and ccmTLSConnectionFailure. This is the default value. false(2): Disabling this object will stop the generation of the following alarms by the Cisco Unified CM agent: ccmCallManagerFailure ccmMediaResourceListExhausted, ccmRouteListExhausted and ccmTLSConnectionFailure.
A value of zero indicates that the alarm notification is disabled. DEFVAL { 0 } ::= { ccmAlarmConfigInfo 4 } ccmPhoneStatusUpdateStorePeriod OBJECT-TYPE SYNTAX Integer32 (1800..3600) UNITS seconds MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-68 OL-22523-01...
MAX-ACCESS read-write STATUS current DESCRIPTION Allows the generation of alarms in response to Gateway general failures that the Cisco Unified CM is aware of. true(1): Enabling this object will allow the Cisco Unified CM agent to generate the following alarms: ccmGatewayFailedReason ccmGatewayLayer2Change (This is the default value.)
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MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The Cause code of the failure. This cause is derived from a monitoring thread in the Cisco Unified CM or from a heartbeat monitoring process. unknown: Unknown heartBeatStopped: The Cisco Unified CM stops generating a heartbeat...
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SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of a Route List. This name is assigned when a new Route List is added to the Cisco Unified CM. ::= { ccmNotificationsInfo 8 } ccmGatewayPhysIfIndex OBJECT-TYPE SYNTAX Integer32 (1..2147483647)
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MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The layer 2 status of a physical interface in a gateway that has registered with the local Cisco Unified unknown:Unknown status up: Interface is up down: Interface is down. ::= { ccmNotificationsInfo 10 } ccmMaliCallCalledPartyName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128))
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MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The name of the source device from where the problem was reported. ::= { ccmNotificationsInfo 18 } ccmQualityRprtClusterId OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS accessible-for-notify STATUS current Cisco Unified Communications Manager Managed Services Guide 7-74 OL-22523-01...
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::= { ccmNotificationsInfo 23 } ccmTLSDevInetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION This object identifies the type of address for the device for which TLS connection failure was reported. Cisco Unified Communications Manager Managed Services Guide 7-75 OL-22523-01...
::= { ccmNotificationsInfo 25 } ccmTLSConnFailTime OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS accessible-for-notify STATUS current DESCRIPTION The time when TLS connection failure was detected by the local Cisco Unified CM. ::= { ccmNotificationsInfo 26 } ccmTLSConnectionFailReasonCode OBJECT-TYPE SYNTAX INTEGER { unknown (1), authenticationerror(2),...
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STATUS current DESCRIPTION The table containing a list of all H323 devices in the Cisco Unified CM cluster that the local Cisco Unified CM is aware of. When the local Cisco Unified CM is restarted, this table will be refreshed.
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a H323 Device entry in the table. ::= { ccmH323DeviceEntry 1 } ccmH323DevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
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The type of address for this is identified by ccmH323DevCnfgGKInetAddressType. ::= { ccmH323DeviceEntry 8 } ccmH323DevAltGK1InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-79 OL-22523-01...
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This object identifies the IP address type of the third alternate gatekeeper. The value of this object is 'unknown(0)' if the IP address of a H323 gatekeeper is not available. ::= { ccmH323DeviceEntry 13 } ccmH323DevAltGK3InetAddress OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-80 OL-22523-01...
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This object identifies the IP address type of the fifth alternate gatekeeper. The value of this object is 'unknown(0)' if the IP address of a H323 gatekeeper is not available. ::= { ccmH323DeviceEntry 17 } ccmH323DevAltGK5InetAddress OBJECT-TYPE SYNTAX InetAddress MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-81 OL-22523-01...
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H323 device with the gatekeeper is unknown registered: The H323 device has registered with the gatekeeper successfully unregistered: The H323 device is no longer registered with the gatekeeper Cisco Unified Communications Manager Managed Services Guide 7-82 OL-22523-01...
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When there is no first remote call manager configured, this object contains an empty string. The type of address for this is identified by ccmH323DevRmtCM1InetAddressType. ::= { ccmH323DeviceEntry 26 } ccmH323DevRmtCM2InetAddressType OBJECT-TYPE SYNTAX InetAddressType MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 7-83 OL-22523-01...
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A positive value of this index is used to identify the related product type entry in the ccmProductTypeTable. A value of zero indicates that the index to the ccmProductTypeTable is Unknown. ::= { ccmH323DeviceEntry 31 } ccmH323DevUnregReason OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 7-84 OL-22523-01...
DESCRIPTION The table containing a list of all voice messaging devices that have tried to register with the local Cisco Unified CM at least once. When the local Cisco Unified CM is restarted, this table will be refreshed. ::= { ccmVoiceMailDeviceInfo 1 }...
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OBJECT-TYPE SYNTAX CcmIndex MAX-ACCESS not-accessible STATUS current DESCRIPTION An arbitrary integer, selected by the local Cisco Unified CM, that identifies a voice messaging device entry in the table. ::= { ccmVoiceMailDeviceEntry 1 } ccmVMailDevName OBJECT-TYPE SYNTAX SnmpAdminString (SIZE(0..128)) MAX-ACCESS read-only...
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CISCO-CCM-MIB STATUS current DESCRIPTION The status of the Voice Messaging Device. The Voice Messaging Device status changes from unknown to registered when it registers itself with the local Cisco Unified CM. ::= { ccmVoiceMailDeviceEntry 5 } ccmVMailDevInetAddressType OBJECT-TYPE SYNTAX InetAddressType...
OBJECT-TYPE SYNTAX CcmVoiceMailDeviceDirNumEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry (conceptual row) in the VoiceMailDirNum Table, has the associated directory number for a Voice Messaging Device. INDEX { ccmVMailDevIndex, ccmVMailDevDirNumIndex } Cisco Unified Communications Manager Managed Services Guide 7-88 OL-22523-01...
DESCRIPTION Allows the generation of the quality report alarm. true(1): Enabling this object will allow the Cisco Unified CM agent to generate the ccmQualityReport alarm. This is the default value. false(2): Disabling this object will stop the generation of the ccmQualityReport alarm by the Cisco Unified CM agent.
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STATUS current DESCRIPTION The table containing a list of all SIP trunks in the Cisco Unified CM cluster that the local Cisco Unified CM is aware of. When the local Cisco Unified CM is restarted, this table will be refreshed.
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::= { ccmSIPDeviceEntry 4 } ccmSIPInTransportProtocolType OBJECT-TYPE SYNTAX CcmSIPTransportProtocolType MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the transport protocol type used by Cisco Unified CM for setting up incoming SIP call. ::= { ccmSIPDeviceEntry 7 } ccmSIPInPortNumber OBJECT-TYPE SYNTAX InetPortNumber MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the port number used by Cisco Unified CM for setting up incoming SIP call.
CISCO-CCM-MIB ccmSIPOutTransportProtocolType OBJECT-TYPE SYNTAX CcmSIPTransportProtocolType MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the transport protocol type used by Cisco Unified CM for setting up outgoing SIP call. ::= { ccmSIPDeviceEntry 9 } ccmSIPOutPortNumber OBJECT-TYPE SYNTAX InetPortNumber MAX-ACCESS read-only STATUS current DESCRIPTION Specifies the port number used by Cisco Unified CM for setting up outgoing SIP call.
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STATUS current DESCRIPTION This Notification signifies that the Cisco Unified CM process detects a failure in one of its critical subsystems. It can also be detected from a heartbeat/event monitoring process. ::= { ccmMIBNotifications 1 } ccmPhoneFailed NOTIFICATION-TYPE...
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CISCO-CCM-MIB ccmRouteListExhausted NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmRouteListName STATUS current DESCRIPTION This Notification indicates that the Cisco Unified CM could not find an available route in the indicated route list. ::= { ccmMIBNotifications 6 } ccmGatewayLayer2Change NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmGatewayName,...
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OBJECTS { ccmAlarmSeverity, ccmTLSDevName, ccmTLSDevInetAddressType, ccmTLSDevInetAddress, ccmTLSConnectionFailReasonCode, ccmTLSConnFailTime STATUS current DESCRIPTION This Notification is sent when Cisco Unified CM fails to open TLS connection for the indicated device. ::= { ccmMIBNotifications 10 } ccmGatewayFailedReason NOTIFICATION-TYPE OBJECTS { ccmAlarmSeverity, ccmGatewayName, ccmGatewayInetAddressType, ccmGatewayInetAddress,...
::= { ciscoCcmMIBConformance 1 } ciscoCcmMIBGroups OBJECT IDENTIFIER ::= { ciscoCcmMIBConformance 2 } Compliance Statements ciscoCcmMIBComplianceRev7 MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities that implement the Cisco Unified CM MIB. MANDATORY-GROUPS { ccmInfoGroupRev4, ccmPhoneInfoGroupRev6, ccmGatewayInfoGroupRev4, ccmMediaDeviceInfoGroupRev4, ccmCTIDeviceInfoGroupRev4, ccmNotificationsInfoGroupRev5,...
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STATUS current DESCRIPTION A collection of objects that provide info about all Media Devices within the scope of the local Cisco Unified CM. It comprises of the MediaDevice table. ::= { ciscoCcmMIBGroups 26 } ccmCTIDeviceInfoGroupRev2 OBJECT-GROUP OBJECTS {...
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DESCRIPTION A collection of objects that provide information about all Cisco Unified Communications Managers and its related information within a Cisco Unified CM cluster. It comprises of GroupTable, ccmTable, GroupMappingTable, Region, TimeZone, Device Pool and ProductType tables. ::= { ciscoCcmMIBGroups 34 }...
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STATUS current DESCRIPTION A collection of objects that provide information about all SIP Trunk devices within the scope of the local Cisco Unified Communications Manager. It comprises of the SIP Device table. ::= { ciscoCcmMIBGroups 37 } ccmPhoneInfoGroupRev6 OBJECT-GROUP OBJECTS {...
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STATUS current DESCRIPTION A collection of objects that provide information about all phones within the scope of the local Cisco Unified Communications Manager. It comprises of the Phone and Phone Extension tables. ::= { ciscoCcmMIBGroups 41 } ccmNotificationsInfoGroupRev5 OBJECT-GROUP...
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STATUS current DESCRIPTION A collection of objects that provide information about all the Notifications generated by the Cisco Unified CM Agent. ::= { ciscoCcmMIBGroups 42 } ccmGatewayInfoGroupRev4 OBJECT-GROUP Cisco Unified Communications Manager Managed Services Guide 7-101...
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STATUS current DESCRIPTION A collection of objects that provide information about all Gateways within the scope of the local Cisco Unified CM. It comprises of the Gateway table. ::= { ciscoCcmMIBGroups 43 } ccmMediaDeviceInfoGroupRev4 OBJECT-GROUP OBJECTS { ccmMediaDeviceName,...
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STATUS current DESCRIPTION A collection of objects that provide information about all Media Devices within the scope of the local Cisco Unified Communications Manager. It comprises of the MediaDevice table. ::= { ciscoCcmMIBGroups 44 } ccmCTIDeviceInfoGroupRev4 OBJECT-GROUP OBJECTS {...
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STATUS current DESCRIPTION A collection of objects that provide information about all H323 devices within the scope of the local Cisco Unified Communications Manager. It comprises of the H323Device table. ::= { ciscoCcmMIBGroups 46 } ccmVoiceMailDeviceInfoGroupRev2 OBJECT-GROUP OBJECTS {...
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STATUS current DESCRIPTION A collection of objects that provide information about all Voice Messaging Devices within the scope of the local Cisco Unified CM. It comprises of the ccmVoiceMailDevice and ccmVoiceMailDirNum tables. ::= { ciscoCcmMIBGroups 47 } ccmNotificationsGroupRev3 NOTIFICATION-GROUP...
Chapter 7 Cisco Management Information Base CISCO-CCM-MIB Cisco Unified CM Managed Services and SNMP Traps The services that are provided in Cisco Unified Serviceability and the SNMP trap components to which they track are described in Table 7-2. Table 7-2...
Traps to Monitor The following are Cisco Unified CM traps to monitor: ccmCallManagerFailed. This trap means that Cisco Unified CM has detected a failure in one of its • critical subsystems. It can also be detected from a heartbeat/event monitoring process. The OID is 1.3.6.1.4.1.9.9.156.2.0.1.
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Cisco Unified CM Media Resource • Exhausted—CISCO-CCM-MIB::ccmMediaResourceListExhausted. This notification indicates that Cisco Unified CM has run out a certain specified type of resource. The OID is 1.3.6.1.4.1.9.9.156.2.0.5. The critical trap components are: ccmAlarmSeverity OID is 1.3.6.1.4.1.9.9.156.1.10.1. The values are: –...
Table 7-3 lists the objects that are populated only if the Cisco Unified Communications Manager service is up and running or the local Cisco Unified Communications Manager service in the case of a Cisco Unified Communications Manager cluster configuration. Table 7-3...
This tables contains the Cisco Unified CM groups in a Cisco Unified Communications Manager cluster. ccmGroupMapping This table maps all Cisco Unified CMs in a cluster to a Cisco Unified CM group. The table remains empty when the local Cisco Unified CM node is down...
Check the community string or snmp user is properly configured on the system using the SNMP • configuration web pages Check if Cisco Unified CM SNMP Service is activated and running by checking the ccmservice • window and clicking Tools > Service Activation/ ControlCenter - Feature Services.
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SNMP Master agent traces after the testing above for troubleshooting reference. Review this section for Cisco CallManager SNMP Service Troubleshooting tips: • Be sure to set the trace setting to detailed for Cisco CallManager SNMP Service (see the “SNMP Trace Configuration” chapter of the Cisco Unified Serviceability Administration Guide). •...
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Set MaxSeverity=Info in CiscoSyslog->clogBasic MIB table. Set PhoneFailedAlarmInterv=30 or higher in ccmAlarmConfigInfo MIB table. Make a phone fail. Delete a phone Cisco Unified Communications Manager Administration and register the phone again. Check that the ccmPhoneFailed trap is generated. MediaResourceListExhausted...
“MaliciousCall” softkey in the phone screen during or after the call. Check that a “MaliciousCallFailed” Alarm/Alert/Trap is generated. For Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x Collect the following logs and information for analysis: SNMP Master Agent (Path : /platform/snmp/snmpdm/*) •...
• Reason—This timeout occurs due to the code added to enhance the performance of the CCMAgent and throttle when it gets a large number of queries thus protecting the priority of Cisco Unified CM callprocessing engine. Cisco Unified Communications Manager Managed Services Guide...
MaxRepetitions. This means even if the next object goes outside the table or MIB, it gets those objects. So if the CISCO-CCM -MIB has empty tables then it goes to next MIB and so will more time to respond. Use getbulk API when it is known that the table is not empty, and also know the number of records.
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D-Channel/Layer 2 of an interface in a skinny gateway • that has registered with the CallManager changes state. ccmMaliciousCall—Sent when a user registers a call as malicious with the local Cisco Unified CM • ccmQualityReport—Sent when a user reports a quality problem using the Quality Report Tool •...
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The phone status is unknown. Will see following: 2007-10-31:2007-10-31 14:53:40 Local7.Debug 172.19.240.221 community=public, enterprise=1.3.6.1.4.1.9.9.156.2.0.2, enterprise_mib_name=ccmPhoneFailed, uptime=7988879, agent_ip=128.107.143.68, version=Ver2, ccmAlarmSeverity=error, ccmPhoneFailures=1. Register a 7960 phone as 7940 phone in the Cisco Unified CM and thus cause the db issue that makes the phone fail trap. MediaResourceListExhausted trap •...
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Collect the logs as mentioned above (under Troubleshooting) for analysis and refer to defect CSCsm74316 to check if it is being hit. Verify if the fix for the defect has gone into the Cisco Unified CM version used by the customer.
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ID (ccmPhoneLoadID) and the actual running firmware (ccmPhoneActiveLoad). CCM MIB returns ccmVersion as 5.0.1, which is the incorrect. Verify the Cisco Unified CM release that you are using has this capability. If it does not, upgrade. CCM MIB returns incorrect ccmPhoneLoadID ccmPhoneLoadID values are picked up from RISDB which is populated based on the alarm received during Phone registration.
Real-TimeMonitoringTool (RTMT) alerts • There is a ccmCallManagerFailed trap for Cisco Unified CM service failure. But this does not cover normal service stop and unknown crashes. The device pool information seems incorrect for any device polled for. The OID used is ccmPhoneDevicePoolIndex.
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The initial value of this object is 0 which indicates that there has been no entries added to this table. When the SNMP service is restarted this value will be reset to 0. VARIATION ccmPhoneFailedStorePeriod Cisco Unified Communications Manager Managed Services Guide 7-125 OL-22523-01...
DESCRIPTION ccmCTIDevicePoolIndex is not supported ::= { ciscoCCMCapability 5 } CISCO-CDP-MIB This is a reformatted version of CISCO-CDP-MIB. Download and compile all of the MIBs in this section Note from http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2. This MIB is for the management of the Cisco Discovery Protocol (CDP) in Cisco devices. Before you can compile CISCO-CDP-MIB, you need to compile the MIBs listed below in the order listed.
23 } ::= { ciscoCdpMIBObjects 1 } cdpCache OBJECT IDENTIFIER ::= { ciscoCdpMIBObjects 2 } cdpGlobal OBJECT IDENTIFIER ::= { ciscoCdpMIBObjects 3 } Definitions The following definitions are imported for CISCO-CDP-MIB: MODULE-IDENTITY, OBJECT-TYPE, Integer32 • From SNMPv2-SMI—MODULE-COMPLIANCE, OBJECT-GROUP •...
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SYNTAX TruthValue MAX-ACCESS read-write STATUS current DESCRIPTION An indication of whether the Cisco Discovery Protocol is currently running on this interface. This variable has no effect when CDP is disabled (cdpGlobalRun = FALSE). ::= { cdpInterfaceEntry 2 } cdpInterfaceMessageInterval OBJECT-TYPE SYNTAX INTEGER (5..254)
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COS (Class of Service) for Untrusted Ports TLV on an interface which supports the sending of these TLVs. INDEX { ifIndex } ::= { cdpInterfaceExtTable 1 } CdpInterfaceExtEntry ::= SEQUENCE { cdpInterfaceExtendedTrustINTEGER, cdpInterfaceCosForUntrustedPort Unsigned32 Cisco Unified Communications Manager Managed Services Guide 7-131 OL-22523-01...
Entries appear when a CDP advertisement is received from a neighbor device. Entries disappear when CDP is disabled on the interface, or globally. INDEX { cdpCacheIfIndex, cdpCacheDeviceIndex } ::= { cdpCacheTable 1 } CdpCacheEntry ::= SEQUENCE { Cisco Unified Communications Manager Managed Services Guide 7-132 OL-22523-01...
Page 776
The Device-ID string as reported in the most recent CDP message. The zero-length string indicates no Device-ID field (TLV) was reported in the most recent CDP message. ::= { cdpCacheEntry 6 } cdpCacheDevicePort OBJECT-TYPE SYNTAX DisplayString MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 7-134 OL-22523-01...
Page 777
The remote device interface native VLAN, as reported in the most recent CDP message. The value 0 indicates no native VLAN field (TLV) was reported in the most recent CDP message. Cisco Unified Communications Manager Managed Services Guide 7-135 OL-22523-01...
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The amount of power consumed by remote device, as reported in the most recent CDP message. This object is not instantiated if no Power Consumption field (TLV) was reported in the most recently received CDP message. ::= { cdpCacheEntry 15 } cdpCacheMTU OBJECT-TYPE SYNTAX Unsigned32 MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-136 OL-22523-01...
Page 779
This object indicates the (first) network layer address at which the device will accept SNMP messages as reported in the most recently received CDP message. If the corresponding instance of cdpCachePrimaryMgmtAddrType has the value ip(1), then this object would be an IP-address. If the Cisco Unified Communications Manager Managed Services Guide 7-137 OL-22523-01...
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This object is not instantiated if no Physical Location field (TLV) was reported by the most recently received CDP message. ::= { cdpCacheEntry 23 } cdpCacheLastChange OBJECT-TYPE SYNTAX TimeStamp MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-138 OL-22523-01...
OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-write STATUS current DESCRIPTION An indication of whether the Cisco Discovery Protocol is currently running. Entries in cdpCacheTable are deleted when CDP is disabled. DEFVAL { true } ::= { cdpGlobal 1 } cdpGlobalMessageInterval OBJECT-TYPE SYNTAX INTEGER (5..254)
OBJECTS { cdpInterfaceEnable, cdpInterfaceMessageInterval, cdpCacheAddressType>cdpCacheAddressType, cdpCacheAddress, cdpCacheVersion, cdpCacheDeviceId, cdpCacheDevicePort, cdpCacheCapabilities, cdpCachePlatform STATUS obsoleted and superseded by ciscoCdpMIBGroupV11R01 DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol. ::= { ciscoCdpMIBGroups 1 } Cisco Unified Communications Manager Managed Services Guide 7-141 OL-22523-01...
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} STATUS current DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol version 2. ::= { ciscoCdpMIBGroups 6 } ciscoCdpV2IfExtGroup OBJECT-GROUP OBJECTS { cdpInterfaceExtendedTrust, cdpInterfaceCosForUntrustedPort } Cisco Unified Communications Manager Managed Services Guide...
Cisco Management Information Base CISCO-CDP-MIB STATUS current DESCRIPTION A collection of objects for use with the Cisco Discovery Protocol version 2 to configure the value for Extended Trust TLV and COS for Untrusted Port TLV. ::= { ciscoCdpMIBGroups 7 } Troubleshooting For Linux and Cisco Unified CM Release 5.x, 6.x, 7.x., collect the following logs and information for...
This MIB provides a means to gather syslog messages generated by the Cisco IOS. Various textual messages are generated by the Cisco IOS. Cisco IOS can be configured such that these messages are sent to a syslog server. With this MIB these same messages can also be received via the SNMP. These messages are hereupon referred to as syslog messages in this document.
Action Description 08-07-1995 Initial Version The MIB module describes how to store the system messages generated by the Cisco IOS software. ::= { ciscoMgmt 41 } Definitions The following definitions are imported for CISCO-SYSLOG-MIB: MODULE-IDENTITY, NOTIFICATION-TYPE, OBJECT-TYPE, Integer32, Counter32 •...
This object can be utilized to determine whether your polling frequency on the history table is fast enough and/or the size of your history table is large enough such that you are not missing messages. Cisco Unified Communications Manager Managed Services Guide 7-147 OL-22523-01...
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SYNTAX DisplayString (SIZE (1..20)) MAX-ACCESS read-only STATUS current DESCRIPTION Name of the facility that generated this message. For example: 'SYS'. ::= { clogHistoryEntry 2 } clogHistSeverity OBJECT-TYPE SYNTAX SyslogSeverity MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 7-148 OL-22523-01...
} STATUS current DESCRIPTION When a syslog message is generated by the device a clogMessageGenerated notification is sent. The sending of these notifications can be enabled/disabled via the clogNotificationsEnabled object. Cisco Unified Communications Manager Managed Services Guide 7-149 OL-22523-01...
OBJECT IDENTIFIER ::= { ciscoSyslogMIBConformance 2 } Compliance Statements ciscoSyslogMIBCompliance MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the Cisco syslog MIB. MANDATORY-GROUPS { ciscoSyslogMIBGroup } ::= { ciscoSyslogMIBCompliances 1 } Units of Conformance ciscoSyslogMIBGroup OBJECT-GROUP...
Remote Syslog Server Name—You can enter the name or IP address of the remote Syslog server • that you want to use to accept Syslog messages. If the server name is not specified, Cisco Unified Serviceability does not send the Syslog messages.Do not specify a Cisco Unified Communications Manager server as the destination because the Cisco Unified Communications Manager server does not accept Syslog messages from another server.
• clogsNotificationEnabled (1.3.6.1.4.1.9.9.41.1.1.2) is set to FALSE (2). CISCO-SYSLOG-EXT-MIB This is a reformatted version of CISCO-SYSLOG-EXT-MIB. Download and compile all of the MIBs in Note this section from http://tools.cisco.com/Support/SNMP/do/BrowseMIB.do?local=en&step=2. Before you can compile CISCO-SYSLOG-EXT-MIB, you need to download and compile the MIBs listed below in the order listed.
Added cseSyslogServerFacility to cseSyslogServerTable. Added two TCs SyslogFacility and SyslogExFacility. 10/04/2002 Initial Version := { ciscoMgmt 301 } Definitions The following definitions are imported for CISCO-SYSLOG-EXT-MIB • From MODULE-IDENTITY, OBJECT-TYPE, Unsigned32 • From SNMPv2-SMI—MODULE-COMPLIANCE, OBJECT-GROUP From SNMPv2-CONF—TruthValue, RowStatus, TEXTUAL-CONVENTION •...
::= { cseSyslogConfigurationGroup 3 } cseSyslogLogFileMsgSeverity OBJECT-TYPE SYNTAX SyslogSeverity MAX-ACCESS read-write STATUS current DESCRIPTION Minimum severity of the message that are sent to the log file (cseSyslogLogFileName). DEFVAL { debug } Cisco Unified Communications Manager Managed Services Guide 7-155 OL-22523-01...
::= { cseSyslogConfigurationGroup 7 } cseSyslogServerEntry OBJECT-TYPE SYNTAX CseSyslogServerEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry containing information about a Syslog server. INDEX { cseSyslogServerIndex} ::= { cseSyslogServerTable 1 } CseSyslogServerEntry ::= Cisco Unified Communications Manager Managed Services Guide 7-156 OL-22523-01...
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STATUS current DESCRIPTION Minimum severity of the message that are sent to this Syslog server. DEFVAL {debug} ::= { cseSyslogServerEntry 4 } cseSyslogServerStatus OBJECT-TYPE SYNTAX RowStatus MAX-ACCESS read-create STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 7-157 OL-22523-01...
Syslog messages. Any generated message which is at least as severe as the specified severity will be logged. INDEX { cseSyslogMessageFacility } ::= { cseSyslogMessageControlTable 1 } CseSyslogMessageControlEntry ::= Cisco Unified Communications Manager Managed Services Guide 7-158 OL-22523-01...
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Minimum severity of the message that are sent to the terminals. DEFVAL { debug } ::= { cseSyslogConfigurationGroup 10 } cseSyslogLinecardEnable OBJECT-TYPE SYNTAXTruthValue MAX-ACCESS read-write STATUS current DESCRIPTION Indicate whether the Syslog messages should be generated at the line cards. Cisco Unified Communications Manager Managed Services Guide 7-159 OL-22523-01...
OBJECT IDENTIFIER ::= { ciscoSyslogExtMIBConformance 1 } ciscoSyslogExtMIBGroups OBJECT IDENTIFIER ::= { ciscoSyslogExtMIBConformance 2 } ciscoSyslogExtMIBCompliance MODULE-COMPLIANCE STATUS current DESCRIPTION The compliance statement for entities which implement the CISCO-SYSLOG-EXT-MIB. MODULE MANDATORY-GROUPS { ciscoSyslogExtGroup } OBJECT cseSyslogServerAddressType SYNTAX Integer { ipv4 (1), dns (16) } DESCRIPTION Only dns and ipv4 addresses are need to be supported.
Industry-Standard Management Information Base This chapter describes the industry-standard Management Information Base (MIB) text files that are supported by Cisco Unified Communications Manager (Cisco Unified CM) and used with Simple Network Management Protocol (SNMP). It contains the following sections: SYSAPPL-MIB, page 8-1 •...
::= { mib-2 54 } Working Group. Definitions The following definitions are imported for SYSAPP-MIB: MODULE-IDENTITY, OBJECT-TYPE, mib-2, Unsigned32 (gotten from CISCO-TC for the time • being until it becomes available in SNMPv2-SMI), Unsigned32, TimeTicks, Counter32, Gauge32 TimeTicks, Counter32, Gauge32 From SNMPv2-SMI—Unsigned32...
In order to appear in the group, an application and its component files must be discoverable by the system itself, possibly through some type of software installation mechanism or registry. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The date and time this software application was installed on the host. ::= { sysApplInstallPkgEntry 6 } sysApplInstallPkgLocation OBJECT-TYPE SYNTAX LongUtf8String MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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In addition, elements are typically installed in sub-directories under the package installation directory. In cases where the element path names are not included in the package information itself, the path can usually be Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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This is used by the agent implementation to determine the initiation of an application. The primary executable must remain running long enough for the agent implementation to detect its presence. Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
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The current file size modulo 2^32 bytes. For example, for a file with a total size of 4,294,967,296 bytes this variable would have a value of 0; for a file with a total size of 4,294,967,295 bytes this variable would be 4,294,967,295. ::= { sysApplInstallElmtEntry 11 } Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Page 815
REQUIRED elements are no longer running. Most agent implementations will wait until a second internal poll has been completed to give the system time to start REQUIRED elements before marking the application instance as exiting. ::= { sysApplRunEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-11 OL-22523-01...
The entry is basically copied from the sysApplRunTable when the application instance terminates. Hence, the entry's value for sysApplPastRunIndex is the same as its value was for sysApplRunIndex. INDEX{ sysApplInstallPkgIndex, sysApplPastRunIndex } ::= { sysApplPastRunTable 1 } Cisco Unified Communications Manager Managed Services Guide 8-12 OL-22523-01...
Page 817
REQUIRED elements are no longer running. All other combinations MUST be defined as OTHER. ::= { sysApplPastRunEntry 3 } sysApplPastRunTimeEnded OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 8-13 OL-22523-01...
Page 819
Part of the index for this table. A unique value for each process running on the host. Wherever possible, this should be the system's native, unique identification number. ::= { sysApplElmtRunEntry 3 } sysApplElmtRunInstallID OBJECT-TYPE SYNTAX Unsigned32 (0...ffffffffh) MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-15 OL-22523-01...
Page 820
::= { sysApplElmtRunEntry 7 } sysApplElmtRunParameters OBJECT-TYPE SYNTAX Utf8String MAX-ACCESS read-only STATUS current DESCRIPTION The starting parameters for the process. ::= { sysApplElmtRunEntry 8 } sysApplElmtRunCPU OBJECT-TYPE SYNTAX TimeTicks MAX-ACCESS read-only STATUS current Cisco Unified Communications Manager Managed Services Guide 8-16 OL-22523-01...
Entries remain in this table until they are aged out when either the number of entries in the table reaches a Cisco Unified Communications Manager Managed Services Guide 8-17 OL-22523-01...
Page 823
::= { sysApplElmtPastRunEntry 3 } sysApplElmtPastRunTimeStarted OBJECT-TYPE SYNTAX DateAndTime MAX-ACCESS read-only STATUS current DESCRIPTION The time the process was started. ::= { sysApplElmtPastRunEntry 4 } Cisco Unified Communications Manager Managed Services Guide 8-19 OL-22523-01...
Page 824
::= { sysApplElmtPastRunEntry 8 } sysApplElmtPastRunMemory OBJECT-TYPE SYNTAX Unsigned32 (0..'ffffffff'h) UNITSKbytes MAX-ACCESS read-only STATUS current DESCRIPTION The last known total amount of real system memory measured in Kbytes allocated to this process before it terminated. Cisco Unified Communications Manager Managed Services Guide 8-20 OL-22523-01...
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(so as not to exceed the limit set by sysApplElemPastRunMaxRows) since the last initialization of the management subsystem. ::= { sysApplRun 9 } Cisco Unified Communications Manager Managed Services Guide 8-22 OL-22523-01...
Page 828
If this process cannot be associated to an installed executable, the value should be '0'. ::= { sysApplMapEntry 1 } sysApplMapInstallPkgIndex OBJECT-TYPE SYNTAX Unsigned32 (0..'ffffffff'h) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-24 OL-22523-01...
::= { sysApplMIBGroups 3 } Troubleshooting The following subsections have troubleshooting tips: • Linux and Cisco Unified CM Releases 5.x, 6.x, 7.x, page 8-26 Windows and Cisco Unified CM Release 4.x, page 8-26 • Using Servlets in Cisco Unified CM 7.x, page 8-27 •...
Use the Syslog message and monitor the servM generated messages. For example: • Mar 18 16:40:52 ciscart26 local7 6 : 92: Mar 18 11:10:52.630 UTC : %CCM_SERVICEMANAGER-SERVICEMANAGER-6-ServiceActivated: Service Activated. Service Name:Cisco CallManager SNMP Service App ID:Cisco Service Manager Cluster ID: Node ID:ciscart26 Cisco Unified Communications Manager Managed Services Guide 8-27...
When the SNMP walk on sysApp MIB is not responding, refer to CSCsh72473 to check if it is being hit. Verify if the fix for the defect has gone into the Cisco Unified CM version used by customer. RFC1213-MIB (MIB-II) This is a reformatted version of MIB-II.
OBJECT-TYPE SYNTAX TimeTicks ACCESS read-only STATUS mandatory DESCRIPTION The time (in hundredths of a second) since the network management portion of the system was last re-initialized. ::= { system 3 } Cisco Unified Communications Manager Managed Services Guide 8-30 OL-22523-01...
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Internet suite of protocols, values should be calculated accordingly (layer first, then functionality): 1 physical (e.g., repeaters) 2 datalink/subnetwork (e.g., bridges) 3 internet (e.g., IP gateways) 4 end-to-end (e.g., IP hosts) 7 applications (e.g., mail relays) Cisco Unified Communications Manager Managed Services Guide 8-31 OL-22523-01...
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The value of sysUpTime at the time the interface entered its current operational state. If the current state was entered prior to the last re- initialization of the local network management subsystem, then this object contains a zero value. ::= { ifEntry 9 } ifInOctets OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-34 OL-22523-01...
Page 839
ACCESS read-only STATUS mandatory DESCRIPTION The number of inbound packets that contained errors preventing them from being deliverable to a higher-layer protocol. ::= { ifEntry 14 } ifInUnknownProtos OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-35 OL-22523-01...
Page 840
The number of outbound packets which were chosen to be discarded even though no errors had been detected to prevent their being transmitted. One possible reason for discarding such a packet could be to free up buffer space. ::= { ifEntry 19 } Cisco Unified Communications Manager Managed Services Guide 8-36 OL-22523-01...
ARP cache; or, on an X.25 network where non-algorithmic translation to X.121 addresses is required, the translation table contains the NetworkAddress to X.121 address equivalences. atTable OBJECT-TYPE SYNTAX Sequence of atEntry ACCESS not-accessible Cisco Unified Communications Manager Managed Services Guide 8-37 OL-22523-01...
Page 842
Accordingly, management stations must be prepared to receive tabular information from agents that corresponds to entries not currently in use. Proper interpretation of such entries requires examination of the relevant atPhysAddress object. ::= { atEntry 2 } atNetAddress OBJECT-TYPE SYNTAX NetworkAddress Cisco Unified Communications Manager Managed Services Guide 8-38 OL-22523-01...
ACCESS read-only STATUS mandatory DESCRIPTION The total number of input datagrams received from interfaces, including those received in error. ::= { ip 3 } ipInHdrErrors OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-39 OL-22523-01...
Page 844
DESCRIPTION The number of locally-addressed datagrams received successfully but discarded because of an unknown or unsupported protocol. ::= { ip 7 } ipInDiscards OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-40 OL-22523-01...
Page 845
Note that this counter includes any packets counted in ipForwDatagrams which meet this no-route criterion. Note that this includes any datagrams which a host cannot route because all of its default gateways are down. ::= { ip 12 } Cisco Unified Communications Manager Managed Services Guide 8-41 OL-22523-01...
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::= { ip 16 } ipFragOKs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of IP datagrams that have been successfully fragmented at this entity. ::= { ip 17 } Cisco Unified Communications Manager Managed Services Guide 8-42 OL-22523-01...
The addressing information for one of this entity IP addresses. INDEX { ipAdEntAddr } ::= { ipAddrTable 1 } IpAddrEntry ::= SEQUENCE { ipAdEntAddr IpAddress, ipAdEntIfIndex INTEGER, ipAdEntNetMask IpAddress, ipAdEntBcastAddr INTEGER, ipAdEntReasmMaxSize INTEGER (0..65535) } ipAdEntAddr OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-43 OL-22523-01...
Page 848
OBJECT-TYPE SYNTAX Integer (0..65535) ACCESS read-only STATUS mandatory DESCRIPTION The size of the largest IP datagram which this entity can re-assemble from incoming IP fragmented datagrams received on this interface. Cisco Unified Communications Manager Managed Services Guide 8-44 OL-22523-01...
Multiple routes to a single destination can appear in the table, but access to such multiple entries is dependent on the table-access mechanisms defined by the network management protocol in use. ::= { ipRouteEntry 1 } ipRouteIfIndex OBJECT-TYPE SYNTAX Integer ACCESS read-write Cisco Unified Communications Manager Managed Services Guide 8-45 OL-22523-01...
Page 850
If this metric is not used, its value should be set to -1. ::= { ipRouteEntry 5 } ipRouteMetric4 OBJECT-TYPE SYNTAX Integer ACCESS read-write STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-46 OL-22523-01...
Page 851
The routing mechanism via which this route was learned. Inclusion of values for gateway routing protocols is not intended to imply that hosts should support those protocols. ::= { ipRouteEntry 9 } ipRouteAge OBJECT-TYPE SYNTAX Integer Cisco Unified Communications Manager Managed Services Guide 8-47 OL-22523-01...
Page 852
OBJECT IDENTIFIER { 0 0 }, which is a syntactically valid object identifier, and any conformant implementation of ASN.1 and BER must be able to generate and recognize this value. ::= { ipRouteEntry 13 } Cisco Unified Communications Manager Managed Services Guide 8-48 OL-22523-01...
::= { ip 23 } ICMP Group Implementation of the ICMP group is mandatory for all systems. icmpInMsgs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-50 OL-22523-01...
Page 855
DESCRIPTION The number of ICMP Parameter Problem messages received. ::= { icmp 5 } icmpInSrcQuenchs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of ICMP Source Quench messages received. Cisco Unified Communications Manager Managed Services Guide 8-51 OL-22523-01...
Implementation of the TCP group is mandatory for all systems that implement the TCP. Note that instances of object types that represent information about a particular TCP connection are transient; they persist only as long as the connection in question. Cisco Unified Communications Manager Managed Services Guide 8-55 OL-22523-01...
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The limit on the total number of TCP connections the entity can support. In entities where the maximum number of connections is dynamic, this object should contain the value -1. ::= { tcp 4 } tcpActiveOpens OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-56 OL-22523-01...
Page 861
SYNTAX Gauge ACCESS read-only STATUS mandatory DESCRIPTION The number of TCP connections for which the current state is either ESTABLISHED or CLOSE- WAIT. ::= { tcp 9 } tcpInSegs OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-57 OL-22523-01...
Implementation of the UDP group is mandatory for all systems which implement the UDP. udpInDatagrams OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The total number of UDP datagrams delivered to UDP users. ::= { udp 1 } Cisco Unified Communications Manager Managed Services Guide 8-60 OL-22523-01...
The number of EGP messages received without error. ::= { egp 1 } egpInErrors OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP messages received that proved to be in error. Cisco Unified Communications Manager Managed Services Guide 8-62 OL-22523-01...
::= { egp 5 } egpNeighEntry OBJECT-TYPE SYNTAX EgpNeighEntry ACCESS not-accessible STATUS mandatory DESCRIPTION Information about this entity's relationship with a particular EGP neighbor. INDEX { egpNeighAddr } ::= { egpNeighTable 1 } EgpNeighEntry ::= Cisco Unified Communications Manager Managed Services Guide 8-63 OL-22523-01...
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SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP messages received without error from this EGP peer. ::= { egpNeighEntry 4 } egpNeighInErrs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory Cisco Unified Communications Manager Managed Services Guide 8-64 OL-22523-01...
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SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The number of EGP-defined error messages sent to this EGP peer. ::= { egpNeighEntry 9 } egpNeighStateUps OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-65 OL-22523-01...
Page 870
STATUS mandatory DESCRIPTION The polling mode of this EGP entity, either passive or active. ::= { egpNeighEntry 14 } egpNeighEventTrigger OBJECT-TYPE SYNTAX INTEGER { start(1), stop(2) } ACCESS read-write STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-66 OL-22523-01...
In particular, it should be observed that the objects below refer to an SNMP entity, and there may be several SNMP entities residing on a managed node (e.g., if the node is hosting acting as a management station). snmpInPkts OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-67 OL-22523-01...
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The total number of SNMP Messages delivered to the SNMP protocol entity which represented an SNMP operation which was not allowed by the SNMP community named in the Message. ::= { snmp 5 } snmpInASNParseErrs OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-68 OL-22523-01...
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SNMP PDU which contains the value readOnly in the error-status field, as such this object is provided as a means of detecting incorrect implementations of the SNMP. ::= { snmp 11 } snmpInGenErrs OBJECT-TYPE SYNTAX Counter Cisco Unified Communications Manager Managed Services Guide 8-69 OL-22523-01...
Page 874
SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION The total number of SNMP Get-Next PDUs which have been accepted and processed by the SNMP protocol entity. ::= { snmp 16 } snmpInSetRequests OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-70 OL-22523-01...
Page 875
STATUS mandatory DESCRIPTION The total number of SNMP PDUs which were generated by the SNMP protocol entity and for which the value of the error-status is noSuchName. ::= { snmp 21 } Cisco Unified Communications Manager Managed Services Guide 8-71 OL-22523-01...
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DESCRIPTION The total number of SNMP Get-Next PDUs which have been generated by the SNMP protocol entity. ::= { snmp 26 } snmpOutSetRequests OBJECT-TYPE SYNTAX Counter ACCESS read-only STATUS mandatory DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-72 OL-22523-01...
Although this MIB does not necessarily apply to devices whose primary function is communications Cisco Unified Communications Manager Managed Services Guide 8-73 OL-22523-01...
Used new AUGMENTS clause for hrSWRunPerfTable. • Added Internationalization Considerations section. This revision published as RFC2790. 10-20-1999 Initial Version The original version of this MIB, published as RFC1514. ::= { hrMIBAdminInfo 1 } Cisco Unified Communications Manager Managed Services Guide 8-75 OL-22523-01...
Objects of this type may be useful for inventory purposes or for automatically detecting incompatibilities or version mismatches between various hardware and software components on a system. Cisco Unified Communications Manager Managed Services Guide 8-76 OL-22523-01...
MAX-ACCESS read-write STATUS current DESCRIPTION The host's notion of the local date and time of day. ::= { hrSystem 2 } hrSystemInitialLoadDevice OBJECT-TYPE SYNTAX Integer32 (1..2147483647) MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-77 OL-22523-01...
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The maximum number of process contexts this system can support. If there is no fixed maximum, the value should be zero. On systems that have a fixed maximum, this object can help diagnose failures that occur when this maximum is reached. ::= { hrSystem 7 } Cisco Unified Communications Manager Managed Services Guide 8-78 OL-22523-01...
A (conceptual) entry for one logical storage area on the host. As an example, an instance of the hrStorageType object might be named hrStorageType.3 INDEX { hrStorageIndex } ::= { hrStorageTable 1 } Cisco Unified Communications Manager Managed Services Guide 8-79 OL-22523-01...
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Otherwise this number will typically be one. ::= { hrStorageEntry 4 } hrStorageSize OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-write STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-80 OL-22523-01...
OBJECT IDENTIFIER ::= { hrDevice 1 } hrDeviceTable OBJECT-TYPE SYNTAX Sequence of hrDeviceEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The (conceptual) table of devices contained by the host. ::= { hrDevice 2 } hrDeviceEntry OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-81 OL-22523-01...
Page 886
SYNTAX DisplayString (SIZE (0..64)) MAX-ACCESS read-only STATUS current DESCRIPTION A textual description of this device, including the device's manufacturer and revision, and optionally, its serial number. ::= { hrDeviceEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-82 OL-22523-01...
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The (conceptual) table of processors contained by the host. Note that this table is potentially sparse: a (conceptual) entry exists only if the correspondent value of the hrDeviceType object is hrDeviceProcessor. ::= { hrDevice 3 } hrProcessorEntry OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-83 OL-22523-01...
Page 888
The (conceptual) table of network devices contained by the host. Note that this table is potentially sparse: a (conceptual) entry exists only if the correspondent value of the hrDeviceType object is hrDeviceNetwork. ::= { hrDevice 4 } hrNetworkEntry OBJECT-TYPE SYNTAX hrNetworkEntry MAX-ACCESS not-accessible STATUS current Cisco Unified Communications Manager Managed Services Guide 8-84 OL-22523-01...
Page 890
This object is useful for alerting an operator to specific warning or error conditions that may occur, especially those requiring human intervention. ::= { hrPrinterEntry 2 } hrDiskStorageTable OBJECT-TYPE SYNTAX Sequence of hrDiskStorageEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-86 OL-22523-01...
Page 891
MAX-ACCESS read-only STATUS current DESCRIPTION An indication of the type of media used in this long-term storage device. ::= { hrDiskStorageEntry 2 } hrDiskStorageRemoveble OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-87 OL-22523-01...
Page 893
Note that multiple partitions may point to one file system, denoting that that file system resides on those partitions. Multiple file systems may not reside on one partition. ::= { hrPartitionEntry 5 } Cisco Unified Communications Manager Managed Services Guide 8-89 OL-22523-01...
A unique value for each file system local to this host. The value for each file system must remain constant at least from one re-initialization of the agent to the next re-initialization. ::= { hrFSEntry 1 } hrFSMountPoint OBJECT-TYPE SYNTAX InternationalDisplayString (SIZE(0..128)) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-90 OL-22523-01...
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::= { hrFSEntry 5 } hrFSBootable OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only STATUS current DESCRIPTION A flag indicating whether this file system is bootable. ::= { hrFSEntry 6 } hrFSStorageIndex OBJECT-TYPE SYNTAX Integer32 (0..2147483647) MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-91 OL-22523-01...
The value of the hrSWRunIndex for the hrSWRunEntry that represents the primary operating system running on this host. This object is useful for quickly and uniquely identifying that primary operating system. ::= { hrSWRun 1 } Cisco Unified Communications Manager Managed Services Guide 8-92 OL-22523-01...
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A textual description of this running piece of software, including the manufacturer, revision, and the name by which it is commonly known. If this software was installed locally, this should be the same string as used in the corresponding hrSWInstalledName. Cisco Unified Communications Manager Managed Services Guide 8-93 OL-22523-01...
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The status of this running piece of software. Setting this value to invalid(4) shall cause this oftware to stop running and to be unloaded. Sets to other values are not valid. Cisco Unified Communications Manager Managed Services Guide 8-94 OL-22523-01...
(wall clock) time. ::= { hrSWRunPerfEntry 1 } hrSWRunPerfMem OBJECT-TYPE SYNTAX KBytes UNITS KBytes MAX-ACCESS read-only STATUS current DESCRIPTION The total amount of real system memory allocated to this process. Cisco Unified Communications Manager Managed Services Guide 8-95 OL-22523-01...
SYNTAX SEQUENCE OF HrSWInstalledEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION The (conceptual) table of software installed on this host. ::= { hrSWInstalled 3 } hrSWInstalledEntry OBJECT-TYPE SYNTAX HrSWInstalledEntry MAX-ACCESS not-accessible STATUS current Cisco Unified Communications Manager Managed Services Guide 8-96 OL-22523-01...
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The product ID of this installed piece of software. ::= { hrSWInstalledEntry 3 } hrSWInstalledType OBJECT-TYPE SYNTAX INTEGER { unknown(1), operatingSystem(2), deviceDriver(3), application(4) } MAX-ACCESS read-only STATUS current DESCRIPTION The type of this software. ::= { hrSWInstalledEntry 4 } Cisco Unified Communications Manager Managed Services Guide 8-97 OL-22523-01...
In general the df size will not match the used and available disk space data shown. This is because of minfree percentage of reserved filesystem disk blocks. The minfree value for a Cisco Unified Communication Manager in Releases 6.x and 7.0 systems is 1%. So there will be difference of 1% between the disk space used value shown in RTMT and HOST-RESOURCES-MIB.
RTMT due to the minfree percentage of reserved file system disk blocks. Because the minfree value for Cisco Unified Communications Manager in 6.x and 7.0 systems is 1 percent, you will see a 1 percent difference between the used disk space value that is shown by RTMT and HOST-RESOURCES-MIB.
This extension permits the additional value of zero. The value zero is object-specific and must therefore Cisco Unified Communications Manager Managed Services Guide 8-108 OL-22523-01...
A list of interface entries. The number of entries is given by the value of ifNumber. ::= {interfaces 2} ifEntry OBJECT-TYPE SYNTAX IfEntry MAX-ACCESS not-accessible STATUS current DESCRIPTION An entry containing management information applicable to a particular interface. INDEX {ifIndex} Cisco Unified Communications Manager Managed Services Guide 8-109 OL-22523-01...
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The type of interface. Additional values for ifType are assigned by the Internet Assigned Numbers Authority (IANA), through updating the syntax of the IANAifType textual convention. ::= {ifEntry 3} ifMtu OBJECT-TYPE SYNTAX Integer32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-110 OL-22523-01...
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SYNTAX INTEGER {up(1),-- ready to pass packets down(2), testing(3), -- in some test mode unknown(4), -- status can not be determined -- for some reason. dormant(5), notPresent(6),-- some component is missing lowerLayerDown(7) -- down due to state of -- lower-layer interface(s)} MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-111 OL-22523-01...
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Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. ::= { ifEntry 11 } ifInNUcastPkts OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-112 OL-22523-01...
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For any interface that does not support protocol multiplexing, this counter will always be 0. Cisco Unified Communications Manager Managed Services Guide 8-113 OL-22523-01...
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This object is deprecated in favour of ifOutMulticastPkts and ifOutBroadcastPkts. ::= { ifEntry 18 } ifOutDiscards OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-114 OL-22523-01...
OBJECT IDENTIFIER { 0 0 }. ::= { ifEntry 22 } Extension to the Interface Table This table replaces the ifExtnsTable table. ifXTableOBJECT-TYPE SYNTAX Sequence of IfXEntry Cisco Unified Communications Manager Managed Services Guide 8-115 OL-22523-01...
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If there is no local name, or this object is otherwise not applicable, then this object contains a zero-length string. ::= { ifXEntry 1 } ifInMulticastPkts OBJECT-TYPE SYNTAX Counter32 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-116 OL-22523-01...
These objects are all 64 bit versions of the basic ifTable counters. These objects all have the same basic semantics as their 32-bit counterparts, however, their syntax has been extended to 64 bits. Cisco Unified Communications Manager Managed Services Guide 8-117...
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This object is a 64-bit version of ifInBroadcastPkts. Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. Cisco Unified Communications Manager Managed Services Guide 8-118 OL-22523-01...
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Discontinuities in the value of this counter can occur at re-initialization of the management system, and at other times as indicated by the value of ifCounterDiscontinuityTime. ::= { ifXEntry 12 } ifHCOutBroadcastPkts OBJECT-TYPE SYNTAX Counter64 MAX-ACCESS read-only STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-119 OL-22523-01...
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The value of ifPromiscuousMode does not affect the reception of broadcast and multicast packets/frames by the interface. ::= { ifXEntry 16 } ifConnectorPresent OBJECT-TYPE SYNTAX TruthValue MAX-ACCESS read-only Cisco Unified Communications Manager Managed Services Guide 8-120 OL-22523-01...
::= { ifXEntry 19 } Interface Stack Group Implementation of this group is optional, but strongly recommended for all systems. ifStackTable OBJECT-TYPE SYNTAX Sequence of IfStackEntry Cisco Unified Communications Manager Managed Services Guide 8-121 OL-22523-01...
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If there is no higher sub-layer (below the internetwork layer), then this object has the value 0. ::= { ifStackEntry 1 } ifStackLowerLayer OBJECT-TYPE SYNTAX InterfaceIndexOrZero MAX-ACCESS not-accessible STATUS current DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-122 OL-22523-01...
For 802.5 functional addresses, only one entry is required, for the address which has the – functional address bit ANDed with the bit mask of all functional addresses for which the interface will accept frames. Cisco Unified Communications Manager Managed Services Guide 8-123 OL-22523-01...
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Entries having the value other(1) are valid and exist but are not classified as to whether they will continue to exist after the next restart. DEFVAL { volatile } ::= { ifRcvAddressEntry 3 } Cisco Unified Communications Manager Managed Services Guide 8-124 OL-22523-01...
STATUS current DESCRIPTION The compliance statement for SNMP entities which have network interfaces. MODULE -- this module MANDATORY-GROUPS { ifGeneralInformationGroup, linkUpDownNotificationsGroup } The groups: ifFixedLengthGroup – ifHCFixedLengthGroup – ifPacketGroup – – ifHCPacketGroup Cisco Unified Communications Manager Managed Services Guide 8-125 OL-22523-01...
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The applicability of this group MUST be defined by the media-specific MIBs. Media-specific MIBs must define the exact meaning, use, and semantics of the addresses in this group. OBJECT ifLinkUpDownTrapEnable MIN-ACCESS read-only DESCRIPTION Write access is not required. OBJECT ifPromiscuousMode Cisco Unified Communications Manager Managed Services Guide 8-126 OL-22523-01...
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::= { ifGroups 6 } ifRcvAddressGroupOBJECT-GROUP OBJECTS { ifRcvAddressStatus, ifRcvAddressType } STATUS current DESCRIPTION A collection of objects providing information on the multiple addresses which an interface receives. ::= { ifGroups 7 } ifStackGroup2OBJECT-GROUP Cisco Unified Communications Manager Managed Services Guide 8-128 OL-22523-01...
Before starting a test, a manager-station must first obtain 'ownership' of the entry in the ifTestTable for the interface to be tested. This is accomplished with the ifTestId and ifTestStatus objects as follows: try_again: Cisco Unified Communications Manager Managed Services Guide 8-129 OL-22523-01...
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(per the semantics of TestAndIncr). Failure of the set operation indicates that some other manager has obtained ownership of the ifTestEntry. Cisco Unified Communications Manager Managed Services Guide 8-130 OL-22523-01...
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INTEGER, ifTestCode OBJECT IDENTIFIER, ifTestOwnerOwnerString } ifTestId OBJECT-TYPE SYNTAX TestAndIncr MAX-ACCESS read-write STATUS deprecated DESCRIPTION This object identifies the current invocation of the interface's test. ::= { ifTestEntry 1 } ifTestStatus OBJECT-TYPE Cisco Unified Communications Manager Managed Services Guide 8-131 OL-22523-01...
The applicability of this group MUST be defined by the media-specific MIBs. Media-specific MIBs must define the exact meaning, use, and semantics of the addresses in this group. OBJECT ifLinkUpDownTrapEnable MIN-ACCESS read-only DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-134 OL-22523-01...
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20,000,000 bits/second. GROUP ifPacketGroup DESCRIPTION This group is mandatory for all network interfaces which are packet-oriented. GROUP ifHCPacketGroup DESCRIPTION Cisco Unified Communications Manager Managed Services Guide 8-135 OL-22523-01...
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SYNTAX INTEGER { up(1), down(2) } MIN-ACCESS read-only DESCRIPTION Write access is not required, nor is support for the value testing(3). OBJECT ifAlias MIN-ACCESS read-only DESCRIPTION Write access is not required. ::= { ifCompliances 2 } Cisco Unified Communications Manager Managed Services Guide 8-136 OL-22523-01...
IBM Systems Director. Supported Servers in Cisco Unified CM Releases This section lists the supported server models and unsupported server models by MIB and by Cisco Unified CM Release. It contains the following subsections: Cisco Unified CM Release 8.5(1), page 9-2 •...
Cisco Unified CM Release 6.0, page 9-15 • Cisco Unified CM Release 8.5(1) Table 9-1 provides the list of servers available in Cisco Unified CM release 8.5(1). Table 9-1 Servers Available in Cisco Unified CM Release 8.5(1) Cisco Unified CM Release 8.5(1)
• MCS-7835-H2-IPC1 • MCS-7835-H2-IPC2 • MCS-7845-H2-IPC1 • MCS-7845-H2-IPC2 • DL380G6 SW only • Cisco Unified CM Release 8.0(2) Table 9-2 provides the list of servers available in Cisco Unified CM release 8.0(2). Cisco Unified Communications Manager Managed Services Guide OL-22523-01...
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-2 Servers Available in Cisco Unified CM Release 8.0(2) Cisco Unified CM Release 8.0(2) IBM Server Models HP Server Models Cisco Unified Computing System MCS-7815-I2-IPC1 MCS-7816-H3-IPC1 UCS B200 M1 •...
DL380G6 (Single E5540 CPU) • Cisco Unified CM Release 8.0(1) Table 9-3 provides the list of servers available in Cisco Unified CM release 8.0(1). Table 9-3 Servers Available in Cisco Unified CM Release 8.0(1) Cisco Unified CM Release 8.0(1) IBM Server Models...
2. Supported, but note that servers running Cisco Unified Communications Manager (CallMan- ager) 4.0 and later require a minimum of 2 GB of memory for Cisco MCS 7815, MCS 7816, MCS 7825, and MCS 7835 and 4 GB of memory for Cisco MCS 7845.
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Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 • MCS-7825-I4-IPC1 • MCS-7828-I4-IPC1 • IBM-SYSTEM-STORAGE-MIB does not apply to the following IBM server models: MCS-7815-I1-IPC1 • MCS-7815-I2-IPC1 • MCS-7815-I3-IPC1 • MCS-7816-I3-IPC1 • MCS-7816-I4-IPC1 •...
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.1(2) Table 9-4 provides the list of servers available in Cisco Unified CM release 7.1(2). Table 9-4 Servers Available in Cisco Unified CM Release 7.1(2) Cisco Unified CM Release 7.1(2) IBM Server Models...
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.1(1) Table 9-5 provides the list of servers available in Cisco Unified CM release 7.1(1). Table 9-5 Servers Available in Cisco Unified CM Release 7.1(1) Cisco Unified CM Release 7.1(1) IBM Server Models HP Server Models •...
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 7.0(1) Table 9-6 provides the list of servers available in Cisco Unified CM release 7.0(1). Cisco Unified Communications Manager Managed Services Guide 9-10 OL-22523-01...
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-6 Servers Available in Cisco Unified CM Release 7.0(1) Cisco Unified CM Release 7.0(1) IBM Server Models HP Server Models MCS-7815-I1-IPC1 MCS-7816-H3-IPC1 • • MCS-7815-I2-IPC1 MCS-7825H-3.0-IPC1 •...
HP CPQSM2 MIB does not apply to the following HP server model: MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.1(3) Table 9-7 provides the list of servers available in Cisco Unified CM release 6.1(3). Table 9-7 Servers Available in Cisco Unified CM Release 6.1(3) Cisco Unified CM Release 6.1(3) IBM Server Models HP Server Models •...
HP CPQSM2 MIB does not apply to the following HP server models: MCS-7825H-2.2-EVV1 • MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.1 Table 9-8 provides the list of servers available in Cisco Unified CM release 6.1. Cisco Unified Communications Manager Managed Services Guide 9-13 OL-22523-01...
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-8 Servers Available in Cisco Unified CM Release 6.1 Cisco Unified CM Release 6.1 IBM Server Models HP Server Models MCS-7815-I1-IPC1 MCS-7816-H3-IPC1 • • MCS-7815-I2-IPC1 MCS-7825H-2.2-EVV1 •...
• MCS-7825H-3.0-IPC1 • Cisco Unified CM Release 6.0 Table 9-9 provides the list of servers available in Cisco Unified CM release 6.0. Table 9-9 Servers Available in Cisco Unified CM Release 6.0 Cisco Unified CM Release 6.0 IBM Server Models...
Chapter 9 Vendor-Specific Management Information Base Supported Servers in Cisco Unified CM Releases Table 9-9 Servers Available in Cisco Unified CM Release 6.0 (continued) Cisco Unified CM Release 6.0 MCS-7835-I2-IPC1 MCS-7835-H2-IPC1 • • • MCS-7845I-3.0-IPC1 • MCS-7845H-2.4-EVV1 MCS-7845-I1-IPC1 MCS-7845H-3.0-IPC1 •...
Not all such work is on-line, yet the managed element is neither OK nor in one of the other states. OK = Normal; Error = Critical Cisco Unified Communications Manager Managed Services Guide 9-18 OL-22523-01...
Ready Rebuild (6) Indicates that • the logical drive is ready for Automatic Data Recovery. The physical drive that failed has been replaced, but the logical drive is still operating in Interim Recovery Mode. Cisco Unified Communications Manager Managed Services Guide 9-20 OL-22523-01...
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The fan is operating properly. • degraded(2) A redundant fan is not • operating properly. failed(4) A non-redundant fan is • not operating properly. Cisco Unified Communications Manager Managed Services Guide 9-21 OL-22523-01...
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4 will ever be returned by the agent. If the cpqHeThermalDegradedAction is set to shut down (3), the system will shut down if the condition occurs. Cisco Unified Communications Manager Managed Services Guide 9-22 OL-22523-01...
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GoodReceives 1.3.6.1.4.1.232.18.2.3.1.1.19 cpqNicIfPhysAdapter BadReceives NIC Utilization CPQNIC-MIB cpqNicIfPhysAdapter Interface is experiencing High 1.3.6.1.4.1.232.18.2.3.1.1.16 GoodTransmits Utilization Clearing Value = <50% for 1 hour 1.3.6.1.4.1.232.18.2.3.1.1.18 cpqNicIfPhysAdapter BadTransmits 1.3.6.1.4.1.232.18.2.3.1.1.17 cpqNicIfPhysAdapter GoodReceives 1.3.6.1.4.1.232.18.2.3.1.1.19 cpqNicIfPhysAdapter BadReceives Cisco Unified Communications Manager Managed Services Guide 9-23 OL-22523-01...
Table 9-15 Intel Hardware Status Messages, MIBs and Objects Names, and Object Responses Cisco Unified CM Release 7.x MCS-78xx Status MIBS and Object Names Object Responses Power INTEL-SERVER-BASEBOARD6::powerEvents System INTEL-SERVER-BASEBOARD6::systemEvents Thermal INTEL-SERVER-BASEBOARD6::thermalEvents Cisco Unified Communications Manager Managed Services Guide 9-25 OL-22523-01...
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Chapter 9 Vendor-Specific Management Information Base Intel MIBs Cisco Unified Communications Manager Managed Services Guide 9-26 OL-22523-01...
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Cisco Unified CM region table 7-26 pre-configured callmanager 6-32 Cisco Unified CM table 7-22 pre-configured system 6-19 Cisco Unified CM time zone table 7-29 removed in Cisco Unified CM Release 8.0(1) 6-401 definitions 7-14 warning-level severity 6-200 device pool table 7-30 alert notification objects...
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Index Cisco Unified CM managed services and snmp perfmon object and counters 5-23 traps 7-106 Cisco Locations compliance statements 7-96 perfmon object and counters 5-23 cti device directory number table 7-66 CiscoLog cti device table 7-62 overview 6-2, 6-3, 6-4, 6-5, 6-6, 6-8, 6-10, 6-11, 6-13, 6-14,...
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5-62 Database Change Notification Server hardware migration 3-31 perfmon object and counters 5-63 HEADER field 6-10 Database Change Notification Subscription historical information download 3-37 perfmon object and counters 5-64 Cisco Unified Communications Manager Managed Services Guide IN-3 OL-22523-01...
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RTMT 1-6, 5-1 SNMP support deployment models Memory trace collection perfmon object and counters 5-66 traps MESSAGE field 6-17 message format message length mibs Partition cisco-ccm-mib perfmon object and counters 5-69 Cisco Unified Communications Manager Managed Services Guide IN-4 OL-22523-01...